Used the pizza hut app and ordered dinner box and wings. I got the dinner box but no wings. Called store and was on hold for 20 mins before I hung up. Called again same thing. Had to Contact cooperate to get a refund. And they tired to offer free wings in future, if I don't accept return. I told its not free if I paid for wings already and Ill take the refund. Bad experience overall.
Atmosphere: 1
Food: 1
Service: 1
LaShea Hollis
The worst pizza hut I ever been. I ordered an hr ago. I got a message saying it was ready then when I get here the cashier says they are about to make the order now. So unprofessional never coming here again!!! Marcos stay number one for a reason. Let me add that that the place was empty! And still had to wait 20 more mins for my order. This place should give up and shut down. Just found out why I was waiting. A guy walked in with my order!!! They gave my food to someone else. I need a refund.
Jason Ali
It took 10 minutes for someone to come to the cash register to just give me my order because I ordered and paid online very terrible service
Atmosphere: 2
Food: 3
Service: 1
Sunita Gibson
They never answer the phone and never have enough people working
Atmosphere: 1
Food: 1
Service: 1
Luis Quinones
This place has gone to trash.
Atmosphere: 1
Food: 1
Service: 1
Julian Sfm
Marcus was real helpful, had wonderful service and atmosphere, 10/10
Atmosphere: 5
Food: 5
Service: 5
Kay Whitley
Shad is super cool and very professional, he deserves a raise. Thanks, Bro!
Atmosphere: 5
Food: 5
Service: 5
Brenda Liz Rosario
I order by phone and the lady was very professional on the phone and in person when I arrived for my pizza. Keep up the good work!!!
Cleanliness: The counter and place in general was filthy and the guy who took the order, although very nice was a bit shabby.
Chelsea Hernandez
Forgetting the soda it’s whatever honestly but not being able to get ahold of the store to tell them so because they have a call center as the number, and when you call they keep saying they will transfer you without even asking what store they’re going to transfer you to, and bounce you from person to person and not let you speak is kinda crazy.
Atmosphere: 1
Food: 4
Service: 1
leonel peccerelli
Too disorganized, people waking around the back in tank tops no uniform no hair nets and management is saying anything . Too many orders for them to handle ,all uniforms disheveled, no name tags . Horrible customer service
Atmosphere: 1
Food: 2
Service: 1
RICKSON STEKMAN
Horrible customer service. I don't recommend this store.
Atmosphere: 2
Food: 3
Service: 1
Mariale Gonzalez
I went with my partner to pick up a pizza order at the Pizza Hut in Poinciana, and what should have been a simple pickup turned into an experience of discrimination and mistreatment.
While I was speaking with who claimed to be the store manager, my partner respectfully tried to ask a question. At that point, the manager began treating him poorly simply because he is a man and Latino.
The situation escalated when the manager mockingly tried to speak to us in broken Spanish, clearly not knowing the language — which felt like a direct act of disrespect and discrimination. He also raised his voice, pointed aggressively, and spoke to us in a threatening manner.
The worst part? After we left the store, the same manager came outside to follow us, continuing to insult us and even attempting to physically assault us. It was frightening.
It is unacceptable that a brand like Pizza Hut would allow someone in a managerial position to treat customers with hate, racism, and aggression. I demand that this situation be investigated and that immediate action be taken against this individual. What we experienced was not just disrespect — it was dangerous.
Gets the job done
Atmosphere: 5
Food: 5
Service: 5
Used the pizza hut app and ordered dinner box and wings. I got the dinner box but no wings. Called store and was on hold for 20 mins before I hung up. Called again same thing. Had to Contact cooperate to get a refund. And they tired to offer free wings in future, if I don't accept return. I told its not free if I paid for wings already and Ill take the refund. Bad experience overall.
Atmosphere: 1
Food: 1
Service: 1
The worst pizza hut I ever been. I ordered an hr ago. I got a message saying it was ready then when I get here the cashier says they are about to make the order now. So unprofessional never coming here again!!! Marcos stay number one for a reason. Let me add that that the place was empty! And still had to wait 20 more mins for my order. This place should give up and shut down. Just found out why I was waiting. A guy walked in with my order!!! They gave my food to someone else. I need a refund.
It took 10 minutes for someone to come to the cash register to just give me my order because I ordered and paid online very terrible service
Atmosphere: 2
Food: 3
Service: 1
They never answer the phone and never have enough people working
Atmosphere: 1
Food: 1
Service: 1
This place has gone to trash.
Atmosphere: 1
Food: 1
Service: 1
Marcus was real helpful, had wonderful service and atmosphere, 10/10
Atmosphere: 5
Food: 5
Service: 5
Shad is super cool and very professional, he deserves a raise. Thanks, Bro!
Atmosphere: 5
Food: 5
Service: 5
I order by phone and the lady was very professional on the phone and in person when I arrived for my pizza. Keep up the good work!!!
Atmosphere: 5
Food: 5
Service: 5
It's a little bit expensive
Atmosphere: 4
Food: 4
Service: 4
Restaurantji Recommends
Cleanliness: The counter and place in general was filthy and the guy who took the order, although very nice was a bit shabby.
Forgetting the soda it’s whatever honestly but not being able to get ahold of the store to tell them so because they have a call center as the number, and when you call they keep saying they will transfer you without even asking what store they’re going to transfer you to, and bounce you from person to person and not let you speak is kinda crazy.
Atmosphere: 1
Food: 4
Service: 1
Too disorganized, people waking around the back in tank tops no uniform no hair nets and management is saying anything . Too many orders for them to handle ,all uniforms disheveled, no name tags . Horrible customer service
Atmosphere: 1
Food: 2
Service: 1
Horrible customer service. I don't recommend this store.
Atmosphere: 2
Food: 3
Service: 1
I went with my partner to pick up a pizza order at the Pizza Hut in Poinciana, and what should have been a simple pickup turned into an experience of discrimination and mistreatment.
While I was speaking with who claimed to be the store manager, my partner respectfully tried to ask a question. At that point, the manager began treating him poorly simply because he is a man and Latino.
The situation escalated when the manager mockingly tried to speak to us in broken Spanish, clearly not knowing the language — which felt like a direct act of disrespect and discrimination. He also raised his voice, pointed aggressively, and spoke to us in a threatening manner.
The worst part? After we left the store, the same manager came outside to follow us, continuing to insult us and even attempting to physically assault us. It was frightening.
It is unacceptable that a brand like Pizza Hut would allow someone in a managerial position to treat customers with hate, racism, and aggression. I demand that this situation be investigated and that immediate action be taken against this individual. What we experienced was not just disrespect — it was dangerous.
Atmosphere: 1
Food: 1
Service: 1
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