Pollo Tropical
775 W Osceola Pkwy #300, Kissimmee
(407) 870-0183
Recent Reviews
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Just got back from North and want to eat this. What I got…Asked Manager for a little more rice and told me that I have to pay extra.
Atmosphere: 4
Food: 3
Service: 1
I have never heard of the place and will probably never go back because I live out of town. BUT if I lived near by I would go there weekly. It's not cheap and a little more than Chick-fil-A but we'll worth it.
Atmosphere: 5
Food: 5
Service: 5
Enjoy everything
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pollo Tropical, Cilantro Tropichop, Sweet Plantains, Cuban Sandwich, Crispy Chicken
the food was really good the lady at the register was a little confused
Atmosphere: 3
Food: 5
Service: 3
Enjoy the yucca bites with the cilantro garlic sauce
Atmosphere: 3
Food: 3
Service: 3
I have been at better locations. The food was awful . The vegetables tasted old the ropa vieja was horrible. The sauces were horrible we will not go again.
Atmosphere: 2
Food: 1
Service: 3
Great all the way like the Tropichop Churrasco all the way and the avocado salad.
Atmosphere: 5
Food: 5
Service: 5
I went on Wednesday the third and it was such a lovely experience, the young lady Jexi at the drive-in helped me and my husband with questions and the food was very well made. -V
Atmosphere: 4
Food: 5
Service: 5
Tried to order on grub hub but could not specify toppings I needed on the side. Called customer service and they said to order through store to add notes. I did that and payed more in order to get my order correct. But wait there’s more. The food showed up with all the toppings on top. Tried calling the store and getting help online. No help. Called customer service AGAIN and they informed me this location CANNOT put items on the side. Be warned. Apparently they are unable to make any accommodations AND did not reach out to ask what I wanted AND would not provide a credit for the incorrect food. I’ve never had a bad experience at any other location. Been to probably at least 10. I’ve never heard such a lame excuse for getting food wrong.
grilled chicken was hard and old could barely get my teeth through lettuce was brown asked for two cilantro garlic got one full and another empty never ordering here again 🤦🏾
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Much nicer employees than the other Orlando locations we've visited. Jexi was very friendly.
Atmosphere: 5
Food: 5
Service: 5
Ordered 2 pieces of dark meat. Received 1 full piece and a quarter. Was charged for 2x.
Food: 3
Service: 1
I love food
Atmosphere: 5
Food: 5
Service: 5
Very nice service from all the staff. 10/10
Atmosphere: 5
Food: 5
Service: 5
Portion seem to get small and service slower too
Atmosphere: 5
Food: 4
Service: 4
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