Pollo Tropical

Love the grill chicken and the beans!

Atmosphere: 5

Food: 5

Service: 5

I placed an order for a whole chicken and received a half one. I was able to speak with the same human that repeatedly told me I could only get a store credit when and if the company reaches back out to me. I explained I didn’t live in the state and a refund would be better due to the fact we don’t have one in my area. I went through the automated system for two days just for them to say they can’t find my order even when I have a receipt. This was my favorite place to visit when I come to Florida. This is my 3rd time having issues with them and it will be my last

Atmosphere: 1

Food: 1

Service: 1

Great food

Food: 5

Service: 5

Great food for great prices with a fast food environment

Atmosphere: 3

Food: 5

Service: 5

Ordered 2 meals for myself and my nephew. 1- 2 piece and 1-4 piece chicken. I asked for double rice and no beans. Got charged for 4 extra rice and over charged for the 2 piece meal. Brought it to the managers attention but he wouldn’t do anything about it. Very disappointed with the managers attitude. I had my special needs nephew with me brought him here for lunch if it wasn’t for him I would’ve got my money back and left. Very dissatisfied!! Since I posted I called customer service number and was given the runaround for about one half hour telling me that the price was correct but it’s not correct not the price that was posted and charging me for individual items that was not on my receipt. Trying to explain why that was incorrect I kept getting interrupted to be told it was correct and that I wasn’t charged extra I have my receipt in black and white. Very poor customer service . I have been a customer for many years but not anymore.

Atmosphere: 2

Food: 2

Service: 1

The chicken is delicious. It was seasoned and cooked well. I would love if they serve hot corn tortillas on the side with the whole chicken family meal.

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Whole Chicken, Grilled Chicken

Chicken was dry and over cooked, perhaps it was late, I will give it another try and update if its a better experience.

Food: 3

Service: 3

Brown rice was really not cooked or very hard.
Food overall is good

Atmosphere: 4

Food: 4

Service: 4

Horelein always makes my visits exceptional. Every time I come in, she greets me with a warm smile and a genuinely kind attitude. She is consistently attentive, helpful, and incredibly sweet, which creates a welcoming atmosphere that truly stands out.

It’s clear that she cares about the people she serves, and her positive energy makes a real difference. Employees like Horelein turn a simple visit into a great experience.

Thank you, Horelein, for your outstanding service and the kindness you show always!

Atmosphere: 5

Food: 5

Service: 5

Horelene WAS A-MAZING AND SUPER HELPFUL AND CHEERFUL!! PURE VIBE, DEFINITELY A VALUABLE ASSET FOR AND/OR TO POLLO TROPICAL!!!!!

Atmosphere: 5

Food: 5

Service: 5

I had a great experience with this restaurant, the food was great and the staff were friendly and welcoming, a lady name horeline took my order thank you for being so helpful and kind and patient. The food came out quickly and the food tasted great.

Atmosphere: 5

Food: 5

Service: 5

I have been going to this Pollo Tropical for over 10 years and it has excellent service. The food is always great, and the prices are right. One of my favorite workers is Horelein she is aways helpful and in good spirits.

Atmosphere: 5

Food: 5

Service: 5

I came in after work and Horelain and Matthew were amazing!!!

Atmosphere: 5

Food: 5

Service: 5

Horelein was great. Great customer service

Atmosphere: 5

Food: 5

Service: 5

Matthew and Horelein treated me great and gave me excellent service! Best Pollo