Normally I have a good experience at this location. Today I ordered a Baja wrap which I like for the toppings and roasted salsa, but as you can see, there are none. That was not the problem, as I could simply go up and ask for toppings on the side. The cashier was nice, but the lady in the back loudly said (where I and other guests could easily hear) that she did indeed put them and I was lying, even though I was polite and very clearly there are no toppings on the wrap. I was mortified and it took a lot for me to ask for toppings because I didn't want to bother them and the whole situation made me very anxious and almost cry after the lady said I was lying. The worker in the back then kept complaining (about me I'm not sure) after I sat down. Probably won't come back to this location again.
Lamar Johnson
Lubin smoothies are the best he always makes mine perfect
Atmosphere: 5
Food: 5
Service: 5
Katie Fay
Went here yesterday and was very disappointed. Our total was $32 and I had a $50 bill they refused to take it. This was annoying but was upset me was the attitude of the cashier. Very rude and unapologetic about the situation. Tropical Smoothie was my very first job at 16 so I know the “Tropitude” expectation and they did not meet it. Also a BOH worker had an AirPod in which in my experience is a write up. All in all not very impressed by the staff at this location.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Sunrise Sunset
Cynthia Rosa
To whom it may concern, I love Tropical Smoothie cafe I love there pita bread flats very delicious and especially there smoothies awesome very
The one takes orders was really nice, the girl who made my flat bread had an attitude problem, she wiped her nose with her bare hands while making my flatbread, added bacon to my chicken pesto, and didn’t give me my
Atmosphere: 1
Food: 2
Service: 1
Bella Linda
Gotta say, this is my least favorite location. I hardly ever go here but by chance we were at the loop and I wanted a smoothie. The smoothie was watered down and not full. Every other location fills the cup to the brim. Well worth the $8, but not here. Each time I order here it's never full to the top.
Atmosphere: 2
Food: 2
Service: 2
Brooke Citi
Wilted berries? Would you eat them? No. Please use fresh fruit. These look like they were in the back of a fridge and forgot about.
Atmosphere: 5
Food: 1
Service: 4
Thomas Prieto
Manager is amazing. Unfortunately every time i come there’s always a major item missing (Bananas-meats for wraps etc. Which i believe is upper management’s issue. This store doesn’t make the smoothies like other stores which i believe to be the lack of ingredients or lack of training. Overall the young lady holds it down. I would hire older mature teens. Some of the kids there are very immature and can talk more than they work.
Atmosphere: 2
Food: 2
Service: 5
David Plask
Smoothies were not made right.
Atmosphere: 2
Food: 2
Service: 2
Jose Diaz
All 3 of us received extremely watered down smoothies. I go to tropical smoothie enough to know what my smoothie should taste like. I'll never return to this location.
Every single time I order from this location, my order is wrong. I decided to give it one more chance today. Not only did they forget two items from my order but I couldn't even eat the quesadilla. It was just melted cheese and pineapples. If I wanted that kind of quesadilla, that's what I would have ordered. Never again will I order from this location.
Food: 1
Service: 1
Recommended dishes: Quesadilla
Ciara Lofton
Went on two different days & can't find my receipts to do the survey so I came here to acknowledge Niya & I believe the young man name is Anthony for outstanding customer service.
Atmosphere: 5
Food: 5
Service: 5
Facundo Gauna
The food is good, but every time I come back I regret coming because of the wait time. If you’re not hungry you might as well go because by the time you’ll get your food you’ll be hungry. ?
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Wrap, Chicken Pesto
Gracie Fernandez
Their was clear thangs on are smoothie and they were not wearing hair netsKid-friendliness: It was good
Atmosphere: 2
Food: 1
Service: 1
Recommended dishes: Sunrise Sunset Smoothie
Kelv A
I have been to this location several times and the customer service is not there. It's very disappointing to see as I am a previous tropical smoothie employee. They reply as if they don't want to be there and with no energy. I sat there for 2 mins and everyone was on their phones in the back. Please get it together as this is a country wide franchise!
Normally I have a good experience at this location. Today I ordered a Baja wrap which I like for the toppings and roasted salsa, but as you can see, there are none. That was not the problem, as I could simply go up and ask for toppings on the side. The cashier was nice, but the lady in the back loudly said (where I and other guests could easily hear) that she did indeed put them and I was lying, even though I was polite and very clearly there are no toppings on the wrap. I was mortified and it took a lot for me to ask for toppings because I didn't want to bother them and the whole situation made me very anxious and almost cry after the lady said I was lying. The worker in the back then kept complaining (about me I'm not sure) after I sat down. Probably won't come back to this location again.
Lubin smoothies are the best he always makes mine perfect
Atmosphere: 5
Food: 5
Service: 5
Went here yesterday and was very disappointed. Our total was $32 and I had a $50 bill they refused to take it. This was annoying but was upset me was the attitude of the cashier. Very rude and unapologetic about the situation. Tropical Smoothie was my very first job at 16 so I know the “Tropitude” expectation and they did not meet it. Also a BOH worker had an AirPod in which in my experience is a write up. All in all not very impressed by the staff at this location.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Sunrise Sunset
To whom it may concern, I love Tropical Smoothie cafe I love there pita bread flats very delicious and especially there smoothies awesome very
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Peanut Paradise, Sausage Egg & Cheese Dilla, Peanut Butter Cup Smoothie, Wrap, Chicken Club, Peanut Butter Cup, Chipotle Chicken Club, Quesadilla
The one takes orders was really nice, the girl who made my flat bread had an attitude problem, she wiped her nose with her bare hands while making my flatbread, added bacon to my chicken pesto, and didn’t give me my
Atmosphere: 1
Food: 2
Service: 1
Gotta say, this is my least favorite location. I hardly ever go here but by chance we were at the loop and I wanted a smoothie. The smoothie was watered down and not full. Every other location fills the cup to the brim. Well worth the $8, but not here. Each time I order here it's never full to the top.
Atmosphere: 2
Food: 2
Service: 2
Wilted berries? Would you eat them? No. Please use fresh fruit. These look like they were in the back of a fridge and forgot about.
Atmosphere: 5
Food: 1
Service: 4
Manager is amazing. Unfortunately every time i come there’s always a major item missing (Bananas-meats for wraps etc. Which i believe is upper management’s issue. This store doesn’t make the smoothies like other stores which i believe to be the lack of ingredients or lack of training. Overall the young lady holds it down. I would hire older mature teens. Some of the kids there are very immature and can talk more than they work.
Atmosphere: 2
Food: 2
Service: 5
Smoothies were not made right.
Atmosphere: 2
Food: 2
Service: 2
All 3 of us received extremely watered down smoothies. I go to tropical smoothie enough to know what my smoothie should taste like. I'll never return to this location.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Every single time I order from this location, my order is wrong. I decided to give it one more chance today. Not only did they forget two items from my order but I couldn't even eat the quesadilla. It was just melted cheese and pineapples. If I wanted that kind of quesadilla, that's what I would have ordered. Never again will I order from this location.
Food: 1
Service: 1
Recommended dishes: Quesadilla
Went on two different days & can't find my receipts to do the survey so I came here to acknowledge Niya & I believe the young man name is Anthony for outstanding customer service.
Atmosphere: 5
Food: 5
Service: 5
The food is good, but every time I come back I regret coming because of the wait time. If you’re not hungry you might as well go because by the time you’ll get your food you’ll be hungry. ?
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Wrap, Chicken Pesto
Their was clear thangs on are smoothie and they were not wearing hair netsKid-friendliness: It was good
Atmosphere: 2
Food: 1
Service: 1
Recommended dishes: Sunrise Sunset Smoothie
I have been to this location several times and the customer service is not there. It's very disappointing to see as I am a previous tropical smoothie employee. They reply as if they don't want to be there and with no energy. I sat there for 2 mins and everyone was on their phones in the back. Please get it together as this is a country wide franchise!
Atmosphere: 1
Food: 4
Service: 1