Tropical Smoothie Cafe
4344 Pleasant Hill Rd, Kissimmee
(407) 201-5033
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4344 Pleasant Hill Rd, Kissimmee
(407) 201-5033
I was just at the Tropical Smoothie 4344 Pleasant Hill Rd, Kissimmee, FL. I usually don't leave bad reviews, saw a roach on the ground so I asked for a refund. I kept the scene calm and nice not to interrupt other diners. At first got asked "Was it dead?". Then got proceeded to get told me asking for a refund "...Is not a reasonable request". After a moment of silence, the request was made and the refund of $27.91 was issued. For future matters, as someone in Human Resources, with a PHR and Lean Six Sigma certification, I would advise trainings on customer satisfaction and brand. If a concern, in this case a huge roach next to me while consuming food made 2 feet from me, is presented in a quiet manner and respect you are presumably keeping customer satisfaction high and brand reputation still intact. However, if you do the opposite you end up getting public feedback and picture proof that could have been avoided.
Warm Regards,
C.M.
Atmosphere: 1
Food: 1
Service: 1
The respect to people if I put my money in your hand...you put it back in my hand made me feel like he was racist dude with curly hair
Atmosphere: 3
Food: 3
Service: 1
Recommended dishes: Avocolada
Nice,clean and good customer service
Atmosphere: 4
Food: 4
Service: 4
Smoothies watery and food burnt this is my last time at this location
Atmosphere: 1
Food: 1
Service: 1
This place is SO GOOD! I always come here! Food comes out fast and delicious!
Vegetarian options: They have pea protein and many more vegeterian options!
Dietary restrictions: They have salads flatbreads wraps smoothies and more! The acai is to die for! With protein!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Smoothie and a Wrap
Super fast and friendly workers! Layla was very kind and made sure I got exactly what I wanted. Would high recommend this location
Atmosphere: 5
Food: 5
Service: 5
Smoothies were amazing , super fast , workers layla, abby, derek and kiki were awesome!
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Smoothie and a Wrap
The 3 staff members were very friendly and had great customer service. Most importantly they made excellent Bahama Mama smoothies. My grandchildren, my daughter, and I were extremely happy. I believe their names were Lexi , Ethan , and I am so sorry I don’t recall the other young lady’s name. I may be misspelling their names so please forgive me. A great staff!!!
Atmosphere: 5
Food: 5
Service: 5
My first time
At the location
Came in a few mins before closing and the service was still great .
Laila’s and Derek Greeted me smiles and ready to serve
I believe angel made my drink came out exactly how I wanted it .
Will definitely be back
Atmosphere: 5
Food: 5
Service: 5
Amazing service from Derek ,Laila’s and angel smoothie and sandwich in under 5 minutes!! And food was fresh that’s guys ?
Parking: Always plenty of spots open!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Flatbread
Restaurantji Recommends
Staff is always super friendly and helpful. Food is always on point here.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Smoothie and a Wrap, Smoothie and a Sandwich
Thank you Layla, Joe, Yusmary, Kiki, and Jay for your exceptional service. Great team, fast paced and clean!
Service: 5
Delicious and fresh, owner with great personality.
Great people!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Acai Bowl, Southwest Wrap
TJ and lailah were the best at service. Always excited to return after a workout to get them to serve my sister and I food or smoothies.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Smoothie and a Wrap
I wasn’t sure what to get and i was recommended a Bahama mama by tj and now its my go to every time i go. Thank you!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Smoothie and a Flatbread
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