Great hidden gem in the heart of the Boardwalk-Epcot area.
Ethan Rayburn
We were here for a week in June 2025. The hotel stay was a real highlight of our weeklong trip to Disney Parks. It is perfectly situated for easy access to all of the Disney properties, including Disney Springs. What’s more, every member of the resort staff was amazing — of special note were the pool and lobby bar and restaurant staff. We actually changed dinner plans on a few occasions so we could stay under their great service. Jake, Tom, Miguel, and Olivia — here’s to you. 6/5 stars if possible. Thanks for making our experience magical.
Lisa Schohn Houghton
Awesome hotel with close proximity to the walks. Epcot and Hollywood studios were a quick walk. You get the benefits of the deluxe Disney hotels like early entry and extended hours along with the Disney transportation. Highly recommend.
Efrain Sanchez
Resident
Kendall Casaccio
Food is delicious. It’s a modified menu from Amare, burger is the best! Pizza is good, great crust. I also love the couches and relaxed seating they have here.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Grilled Angus Burger
Becky Lazensky
Best place in all areas - service/atmosphere/views etc.
Atmosphere: 5
Food: 5
Service: 5
Mark Sklenarik
This hotels Accounting Department has a major problem in responding to accounting/billing inquiries opened, when an identity theft and fraudulent use of credit card occurs. On October 6th of 2023 a inquiry was open in regards to an identity theft and fraudulent use of credit card, the system replied that accounting would reply within 2 business days. It is November 17th, 2023 and still have not heard back from accounting department after multiple attempts to get their attention. Calling the hotel directly is of no help, everyone I talked to can not get me to someone to help resolve the fraudulent credit card charges. Letters to Accounting Manager or the Area General Manager also have not affect. Very frustrated victim of identity theft and fraudulent use of credit card.
spyro11
Very nice Hotel. But check your invoice before leaving the Hotel. I made the mistake of checking out quickly and asked for an email statement. When I later checked my invoice I saw that they charged me for parking for three days, but I had no vehicle to park. I emailed them to ask for a credit but they said they were unable to remove the charge as I could not prove I had no vehicle.
viking9990
Very nice hotel and helpful staff. However, the destination fee is just beyond rediculous. It includes "amenities" like the swan boats and the transfer boats to and from the parks. "Perks" that ANYONE - not even staying at any of the nearby resorts - were using for free. - and the hotel charge 40$ a day, whether you use the 40 bucks or not. I have been forced to pay the rediculous Marriott destination fees before - but this was nothing short of insane, and such a blatant a rip-off. Why not add: "Using the public bathrooms", "Enjoying the view from the room", "Comfortable seating in the restaurant" etc. as additional perks? Not even parking was part of the "perks", included in the destination fee. Shame on you Marriott.
aumarshall
My initial impression was not positive and I was disappointed and shared my concerns with the Manager on Duty, Dyshawn. He made me feel seen and heard and turned our vacation around and should be promoted yesterday. They were fully booked and my room wasn’t ready until after 4p and it caused delays in our dinner and childcare plans. But were able to use Suite Night Awards and were upgraded to a Chairman Suite that was beautiful and ended with a great time. The kids loved the Mickey waffles at breakfast and it was easy to get to Epcot or Hollywood Studios. Thanks to Chris and Saumia at breakfast at Amare for being so kind with all my requests and thanks again Dyshawn! We look forward to visiting again.
Basic, clean with great service from the staff. It was very much a family hotel with a Disney theme/feel to it. I would recommend it for a family stay, the rooms were spacious and clean and all of the communal areas were immaculate. I’m less convinced I would want to share my family holiday with people on work conferences, which I was. It gave the hotel an odd identity/feel so not sure I would stay if a corporate event was on at the same time.
Bill P
Recently stayed 5 nights at the WDW Swan Reserve. Booked my stay on Bonvoy points, which was a huge bonus for staying on Disney property. All the perks of a Disney deluxe hotel applied at this Marriott hotel. The hotel is conveniently located between Epcot and Hollywood Studios and was easy to get to each park by the Friendship ferry boats. The service was excellent during my stay, every staff member from Valet to Bell services to the front desk and especially House Keeping was friendly and responsive to my needs. I was upgraded to an Epcot view room upon check in and the room was spacious and very clean, the view of the fireworks at Epcot was fantastic. The bed was very comfortable, and the shower had a handheld with an additional rain head with good water pressure. The breakfast buffet at Amare was very good and our server was great. I also received the late check out I requested. I was very satisfied with my stay but there were a few downsides to my experience. The small pool and poolside outdoor bar on the 3rd floor of the hotel was closed during my stay. We were able to use the Dolphin Grotto Pool across the street which made up for the disappointment. At check in we were advised that guests could see the fireworks at Epcot from the Vue, the rooftop event center on the 15th floor but then told it was closed for an event, not sure why it was mentioned only to be told it would not be available. The only other bad experience we had was returning from Hollywood Studios by ferry boat and trying to return to the hotel. The walkway that guests of the Swan Reserve need to use to get from the boat dock to the hotel was closed for a large convention dinner event, leaving no good way to get back to the hotel. We had to find a small sidewalk up against the Swan hotel building for most of the way then had to "crash" this formal event in our shorts and t-shirts to get back. I know that the convention business is a big part of the Swan and Dolphin hotels but there needs to be a better solution to this issue!
ATC72
Stayed here recently while on a girls trips. We stayed at the Dolphin last year and wanted to try this location out. We didn’t need the theming as it was just the moms and no kids this trip. The price was not bad considering we were there for part of the holiday weekend. One thing I don’t like with these hotels is they do charge a $45/day resort fee. Other than the bottles of water in the room we didn’t use any of the amenities. The first two days the pool was closed, we already received free Wi-Fi as Marriott members and the other offerings we weren’t interested in. The hotel is beautiful. Everything is fresh and new. Def a more adult oriented hotel. Which for us was a nice escape. If you want Disney theming this hotel doesn’t have it. There’s a very nice sitting area that you can enjoy a snack or drink. We never had trouble finding a good seat. We really didn’t eat at the hotel so I can’t comment on that other than a morning coffee and yogurt. There is a full sit down restaurant on site. Staying at this hotel you do share the sister hotels amenities which is a short walk away. The rooms were very nice. We stayed in a Double Queen Hollywood Studios room. Plenty of room. There’s a keurig coffee maker and small fridge. A safe is also provided. My only complaint would be there’s very limited drawer space if you like to unpack. There’s two small deep drawers and a small shallow drawer. For the two of us on a short trip it was fine. If I was staying with my family for a week it wouldn’t be enough. The bathroom is restocked daily with toiletries and fresh towels. There is no lack of usb plugs in this room which is nice to see. I would def recommend this resort and return.
vacationlover08
Let me start by saying I am not a ‘Huge’ Disney fan. I have gone for the kids and at the end of the day truly appreciate a quiet, refined hotel. The Swan Reserve is that for me. I am a Marriott member and make it a point to stay in a Marriott brand whenever possible. For me, the location of this hotel is perfect, walk to Epcot (and the skyliner), the Boardwalk, and Hollywood Studios. I have stayed here twice and reserved a suite with Epcot view, which is amazing, especially, if you are not a late nighter and appreciate seeing the fireworks from your room at 9PM. My daughter is in her mid teens and this is a perfect set up for us. The lobby bar is fantastic, you can grab a burger, salad, quick dinner or there is also a restaurant. Alternatively, you can easily walk to the Swan and Dolphin. This hotel is likely not for everyone, if you have small kids and are visiting Magic Kingdom, then you would likely do better at a MK resort. As others have mentioned, the vibe of this hotel is more of a Westin than a Disney hotel. There is no loud Disney music in the lobby, no characters and I would say much more on the adult and older kid side than younger ones. If you are looking for a resort that gives you a break for the energy and craziness of Disney this is your place! Also, absolutely immaculately cleaned and like new. In terms of cleanliness and quality of appointments, this is one of best in the Marriott chain. I will be back, assuming my kids drag me to Disney again.
Keith D
There are many highlights to the swan reserve but it’s important to note that if you are looking for the full real Disney experience, this is not it. It feels like a nice Marriott and that’s it. First off, don’t be confused about “suites”. They have one bedroom with a living area and no full kitchen. They will provide adjoining rooms but no real suite like other Disney hotels. When you book via phone the Disney employees seem confused about this Check in is at 4. Our rooms weren’t ready until 5 and that was with a lot of badgering on our part. The staff, in general, lacked the friendliness and positive attitude of other Disney hotels. Also the hotel, and this really isn’t important, didn’t have any Disney art or Mickey soaps or any of the fun things that make staying on the property so wonderful The upside…about a mile walk to Epcot, easy to park, very nice pool more suited for adults and a decent restaurant. You also have access to swan and dolphin as well. Also, and this was a big one, you can’t charge items to the room in the parks or at Disney restaurants. Because they aren’t technically a Disney property, that ease of charging back is lost. So overall it’s fine but save the dough and stay outside of Disney at a property like a Hyatt that would be exactly the same. Or, spend the extra and stay at an actual Disney hotel
Great hidden gem in the heart of the Boardwalk-Epcot area.
We were here for a week in June 2025. The hotel stay was a real highlight of our weeklong trip to Disney Parks. It is perfectly situated for easy access to all of the Disney properties, including Disney Springs. What’s more, every member of the resort staff was amazing — of special note were the pool and lobby bar and restaurant staff. We actually changed dinner plans on a few occasions so we could stay under their great service. Jake, Tom, Miguel, and Olivia — here’s to you. 6/5 stars if possible. Thanks for making our experience magical.
Awesome hotel with close proximity to the walks. Epcot and Hollywood studios were a quick walk. You get the benefits of the deluxe Disney hotels like early entry and extended hours along with the Disney transportation. Highly recommend.
Resident
Food is delicious. It’s a modified menu from Amare, burger is the best! Pizza is good, great crust. I also love the couches and relaxed seating they have here.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Grilled Angus Burger
Best place in all areas - service/atmosphere/views etc.
Atmosphere: 5
Food: 5
Service: 5
This hotels Accounting Department has a major problem in responding to accounting/billing inquiries opened, when an identity theft and fraudulent use of credit card occurs. On October 6th of 2023 a inquiry was open in regards to an identity theft and fraudulent use of credit card, the system replied that accounting would reply within 2 business days. It is November 17th, 2023 and still have not heard back from accounting department after multiple attempts to get their attention. Calling the hotel directly is of no help, everyone I talked to can not get me to someone to help resolve the fraudulent credit card charges. Letters to Accounting Manager or the Area General Manager also have not affect. Very frustrated victim of identity theft and fraudulent use of credit card.
Very nice Hotel. But check your invoice before leaving the Hotel. I made the mistake of checking out quickly and asked for an email statement. When I later checked my invoice I saw that they charged me for parking for three days, but I had no vehicle to park. I emailed them to ask for a credit but they said they were unable to remove the charge as I could not prove I had no vehicle.
Very nice hotel and helpful staff. However, the destination fee is just beyond rediculous. It includes "amenities" like the swan boats and the transfer boats to and from the parks. "Perks" that ANYONE - not even staying at any of the nearby resorts - were using for free. - and the hotel charge 40$ a day, whether you use the 40 bucks or not. I have been forced to pay the rediculous Marriott destination fees before - but this was nothing short of insane, and such a blatant a rip-off. Why not add: "Using the public bathrooms", "Enjoying the view from the room", "Comfortable seating in the restaurant" etc. as additional perks? Not even parking was part of the "perks", included in the destination fee. Shame on you Marriott.
My initial impression was not positive and I was disappointed and shared my concerns with the Manager on Duty, Dyshawn. He made me feel seen and heard and turned our vacation around and should be promoted yesterday. They were fully booked and my room wasn’t ready until after 4p and it caused delays in our dinner and childcare plans. But were able to use Suite Night Awards and were upgraded to a Chairman Suite that was beautiful and ended with a great time. The kids loved the Mickey waffles at breakfast and it was easy to get to Epcot or Hollywood Studios. Thanks to Chris and Saumia at breakfast at Amare for being so kind with all my requests and thanks again Dyshawn! We look forward to visiting again.
Restaurantji Recommends
Basic, clean with great service from the staff. It was very much a family hotel with a Disney theme/feel to it. I would recommend it for a family stay, the rooms were spacious and clean and all of the communal areas were immaculate. I’m less convinced I would want to share my family holiday with people on work conferences, which I was. It gave the hotel an odd identity/feel so not sure I would stay if a corporate event was on at the same time.
Recently stayed 5 nights at the WDW Swan Reserve. Booked my stay on Bonvoy points, which was a huge bonus for staying on Disney property. All the perks of a Disney deluxe hotel applied at this Marriott hotel. The hotel is conveniently located between Epcot and Hollywood Studios and was easy to get to each park by the Friendship ferry boats. The service was excellent during my stay, every staff member from Valet to Bell services to the front desk and especially House Keeping was friendly and responsive to my needs. I was upgraded to an Epcot view room upon check in and the room was spacious and very clean, the view of the fireworks at Epcot was fantastic. The bed was very comfortable, and the shower had a handheld with an additional rain head with good water pressure. The breakfast buffet at Amare was very good and our server was great. I also received the late check out I requested. I was very satisfied with my stay but there were a few downsides to my experience. The small pool and poolside outdoor bar on the 3rd floor of the hotel was closed during my stay. We were able to use the Dolphin Grotto Pool across the street which made up for the disappointment. At check in we were advised that guests could see the fireworks at Epcot from the Vue, the rooftop event center on the 15th floor but then told it was closed for an event, not sure why it was mentioned only to be told it would not be available. The only other bad experience we had was returning from Hollywood Studios by ferry boat and trying to return to the hotel. The walkway that guests of the Swan Reserve need to use to get from the boat dock to the hotel was closed for a large convention dinner event, leaving no good way to get back to the hotel. We had to find a small sidewalk up against the Swan hotel building for most of the way then had to "crash" this formal event in our shorts and t-shirts to get back. I know that the convention business is a big part of the Swan and Dolphin hotels but there needs to be a better solution to this issue!
Stayed here recently while on a girls trips. We stayed at the Dolphin last year and wanted to try this location out. We didn’t need the theming as it was just the moms and no kids this trip. The price was not bad considering we were there for part of the holiday weekend. One thing I don’t like with these hotels is they do charge a $45/day resort fee. Other than the bottles of water in the room we didn’t use any of the amenities. The first two days the pool was closed, we already received free Wi-Fi as Marriott members and the other offerings we weren’t interested in. The hotel is beautiful. Everything is fresh and new. Def a more adult oriented hotel. Which for us was a nice escape. If you want Disney theming this hotel doesn’t have it. There’s a very nice sitting area that you can enjoy a snack or drink. We never had trouble finding a good seat. We really didn’t eat at the hotel so I can’t comment on that other than a morning coffee and yogurt. There is a full sit down restaurant on site. Staying at this hotel you do share the sister hotels amenities which is a short walk away. The rooms were very nice. We stayed in a Double Queen Hollywood Studios room. Plenty of room. There’s a keurig coffee maker and small fridge. A safe is also provided. My only complaint would be there’s very limited drawer space if you like to unpack. There’s two small deep drawers and a small shallow drawer. For the two of us on a short trip it was fine. If I was staying with my family for a week it wouldn’t be enough. The bathroom is restocked daily with toiletries and fresh towels. There is no lack of usb plugs in this room which is nice to see. I would def recommend this resort and return.
Let me start by saying I am not a ‘Huge’ Disney fan. I have gone for the kids and at the end of the day truly appreciate a quiet, refined hotel. The Swan Reserve is that for me. I am a Marriott member and make it a point to stay in a Marriott brand whenever possible. For me, the location of this hotel is perfect, walk to Epcot (and the skyliner), the Boardwalk, and Hollywood Studios. I have stayed here twice and reserved a suite with Epcot view, which is amazing, especially, if you are not a late nighter and appreciate seeing the fireworks from your room at 9PM. My daughter is in her mid teens and this is a perfect set up for us. The lobby bar is fantastic, you can grab a burger, salad, quick dinner or there is also a restaurant. Alternatively, you can easily walk to the Swan and Dolphin. This hotel is likely not for everyone, if you have small kids and are visiting Magic Kingdom, then you would likely do better at a MK resort. As others have mentioned, the vibe of this hotel is more of a Westin than a Disney hotel. There is no loud Disney music in the lobby, no characters and I would say much more on the adult and older kid side than younger ones. If you are looking for a resort that gives you a break for the energy and craziness of Disney this is your place! Also, absolutely immaculately cleaned and like new. In terms of cleanliness and quality of appointments, this is one of best in the Marriott chain. I will be back, assuming my kids drag me to Disney again.
There are many highlights to the swan reserve but it’s important to note that if you are looking for the full real Disney experience, this is not it. It feels like a nice Marriott and that’s it. First off, don’t be confused about “suites”. They have one bedroom with a living area and no full kitchen. They will provide adjoining rooms but no real suite like other Disney hotels. When you book via phone the Disney employees seem confused about this Check in is at 4. Our rooms weren’t ready until 5 and that was with a lot of badgering on our part. The staff, in general, lacked the friendliness and positive attitude of other Disney hotels. Also the hotel, and this really isn’t important, didn’t have any Disney art or Mickey soaps or any of the fun things that make staying on the property so wonderful The upside…about a mile walk to Epcot, easy to park, very nice pool more suited for adults and a decent restaurant. You also have access to swan and dolphin as well. Also, and this was a big one, you can’t charge items to the room in the parks or at Disney restaurants. Because they aren’t technically a Disney property, that ease of charging back is lost. So overall it’s fine but save the dough and stay outside of Disney at a property like a Hyatt that would be exactly the same. Or, spend the extra and stay at an actual Disney hotel
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