While it's a busy location the hot food such as the egg & cheese sandwich is ice cold on dine in please heat the food thoroughly! No one wants cold food
Atmosphere: 4
Food: 2
Service: 4
Ashley Fernandez
My friend and I get dunkin every friday at work (its our tradition now) and this is our go to dunkin. The food and drinks are always good and they’re super nice here. Veronica helped me today and she greeted me and helped me because my hands were full. The other manager, I never caught her name but she speaks Spanish mostly, is also very kind. I came last week and when I got there she was just heading out but she helped me anyways, made my drink and even held the door for me. I wish I got all the employees names here, but besides shouting out the managers, the whole team here is great (at least morning crew, I haven’t been at night). All the employees are great, and their customer service is 10000x better than any other location. There are 2 boys that work here (one has glasses and they seem to be friends, that’s the only description I can give lol) that have always been kind and helpful. Overall just a great store. This is the best dunkin to go to!!!! We work right next to the one on LM blvd by arby’s, and I live right next to the one on S. Orlando Dr in Sanford, but no matter where I am I ALWAYS pick this dunkin.
Atmosphere: 5
Food: 5
Service: 5
Alicia singh
I have been comming here consistently for about a year now to order coffee and because I couldn’t log into my email to get the free Dunkin’ coffee(forgotten password new telephone). I couldn’t receive it, honestly it just sucks that this is what society has come to. It doesn’t sit well with me and I just really needed to vent about it.
Samantha Acosta
Employees do not read the modifications on orders! They forgot to add my cold foam that I paid for, please hire some workers who care. This is the worst location honestly!
Olivia Kai
Donuts are stale. Tried a few times at this location and they are always stale and tasteless. Never again
Atmosphere: 3
Food: 1
Service: 5
Autumn McCullough
I normally stop at this location for my coffee when picking my son up from ABA therapy. Today I stopped at a different location and they gave me a HORRIBLE incorrectly made drink. I stopped at this store just to buy espresso to add to this monstrosity to try and salvage it. Once the young lady realized what I was doing she asked me for the incorrect drink, took my label off and had the young man she was working with remake the whole drink for me! Not what I asked for or expected! She didn't have to do that at all, this type of kind caring customer service isn't seen much these days. Very refreshing to see it's still out there! Lesson learned, if it ain't broken don't go to another coffee shop - stick with who's always taking care of you correctly every time! Thanks again & I'm so sorry I didn't catch thier names but to the 2 employees working Wed afternoon around 230pm you guys are awesome!! And my drink was SPOT ON to what the taste buds were craving!!
Atmosphere: 5
Food: 5
Service: 5
Jason Ellis
I've only gone inside once but I frequent the drive through at least every other day. The morning staff is very friendly but, the 2 people that stand out to me, are Dylan and Destiny who work afternoon/evening. When placing my order, I don't even get halfway before they finish it for me. It's really impressive when, getting as many customers as they do daily, they take the time to pay attention to all who come through and it's nice to know that they recognize people by voice. ***Attention Rachel, these 2 employees need a raise!!!!***
Atmosphere: 4
Food: 4
Service: 5
Rocks
Terrible drive-they customer service. The new service members could care less about wrong orders.
This Dunkin' Donuts is really neat. It is located in the corner of a small mall and easy to drive into and to exit into the large parking lot. I usually sit in the parking lot for a few minutes and let my coffee cool down a little. It's hard not to eat all of the donuts that they have to offer you. I really like the ones with coconut on it. Picking and choosing is hard to do with their great selection. It is easy to get back onto Lake Mary Boulevard from this location because there is a light there to organize the traffic. Try this location, I think you'll like it.
Masoud Shariati
It took so long in the drive thru i am disappointed and upset
TERESA “SmallZ” MIKULSKIS
Dunkin on wheelhouse Ln is the best donut shop!!
Nathalie Lorenzo
Over 10 minute wait in the drive thru for a pick up order. Didn’t have anything we ordered available, though the app said it was available. Guess that’s the managers job to make sure they update their available items on the app, except there was no manager on duty according to the cashier. 9am on a Tuesday and there’s no manager in house? Either your employees are liars OR there really is no manager. Which would explain why the drive thru wait was 10 minutes, they didn’t have any product available that people already paid for, and no one there to update the app so you guests do not wait 10 minutes for a items preordered that are not available. Fix your management situation. Fix your slow employees. Ridiculous
While it's a busy location the hot food such as the egg & cheese sandwich is ice cold on dine in please heat the food thoroughly! No one wants cold food
Atmosphere: 4
Food: 2
Service: 4
My friend and I get dunkin every friday at work (its our tradition now) and this is our go to dunkin. The food and drinks are always good and they’re super nice here. Veronica helped me today and she greeted me and helped me because my hands were full. The other manager, I never caught her name but she speaks Spanish mostly, is also very kind. I came last week and when I got there she was just heading out but she helped me anyways, made my drink and even held the door for me. I wish I got all the employees names here, but besides shouting out the managers, the whole team here is great (at least morning crew, I haven’t been at night). All the employees are great, and their customer service is 10000x better than any other location. There are 2 boys that work here (one has glasses and they seem to be friends, that’s the only description I can give lol) that have always been kind and helpful. Overall just a great store. This is the best dunkin to go to!!!! We work right next to the one on LM blvd by arby’s, and I live right next to the one on S. Orlando Dr in Sanford, but no matter where I am I ALWAYS pick this dunkin.
Atmosphere: 5
Food: 5
Service: 5
I have been comming here consistently for about a year now to order coffee and because I couldn’t log into my email to get the free Dunkin’ coffee(forgotten password new telephone). I couldn’t receive it, honestly it just sucks that this is what society has come to. It doesn’t sit well with me and I just really needed to vent about it.
Employees do not read the modifications on orders! They forgot to add my cold foam that I paid for, please hire some workers who care. This is the worst location honestly!
Donuts are stale. Tried a few times at this location and they are always stale and tasteless. Never again
Atmosphere: 3
Food: 1
Service: 5
I normally stop at this location for my coffee when picking my son up from ABA therapy. Today I stopped at a different location and they gave me a HORRIBLE incorrectly made drink. I stopped at this store just to buy espresso to add to this monstrosity to try and salvage it. Once the young lady realized what I was doing she asked me for the incorrect drink, took my label off and had the young man she was working with remake the whole drink for me! Not what I asked for or expected! She didn't have to do that at all, this type of kind caring customer service isn't seen much these days. Very refreshing to see it's still out there! Lesson learned, if it ain't broken don't go to another coffee shop - stick with who's always taking care of you correctly every time! Thanks again & I'm so sorry I didn't catch thier names but to the 2 employees working Wed afternoon around 230pm you guys are awesome!! And my drink was SPOT ON to what the taste buds were craving!!
Atmosphere: 5
Food: 5
Service: 5
I've only gone inside once but I frequent the drive through at least every other day. The morning staff is very friendly but, the 2 people that stand out to me, are Dylan and Destiny who work afternoon/evening. When placing my order, I don't even get halfway before they finish it for me. It's really impressive when, getting as many customers as they do daily, they take the time to pay attention to all who come through and it's nice to know that they recognize people by voice. ***Attention Rachel, these 2 employees need a raise!!!!***
Atmosphere: 4
Food: 4
Service: 5
Terrible drive-they customer service. The new service members could care less about wrong orders.
Very Nice location
Charging for a pup cup? Really?
Restaurantji Recommends
This Dunkin' Donuts is really neat.
It is located in the corner of a small mall and easy to drive into and to exit into the large parking lot.
I usually sit in the parking lot for a few minutes and let my coffee cool down a little.
It's hard not to eat all of the donuts that they have to offer you.
I really like the ones with coconut on it.
Picking and choosing is hard to do with their great selection.
It is easy to get back onto Lake Mary Boulevard from this location because there is a light there to organize the traffic.
Try this location, I think you'll like it.
It took so long in the drive thru i am disappointed and upset
Dunkin on wheelhouse Ln is the best donut shop!!
Over 10 minute wait in the drive thru for a pick up order. Didn’t have anything we ordered available, though the app said it was available. Guess that’s the managers job to make sure they update their available items on the app, except there was no manager on duty according to the cashier. 9am on a Tuesday and there’s no manager in house? Either your employees are liars OR there really is no manager. Which would explain why the drive thru wait was 10 minutes, they didn’t have any product available that people already paid for, and no one there to update the app so you guests do not wait 10 minutes for a items preordered that are not available. Fix your management situation. Fix your slow employees. Ridiculous
Who doesnt like dunkin?
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