I was picking up an order today and said Hi with a Smiling face and the girl in the pickup spot and she literally star at me and didn’t say a single word, she look at me sooo bad. I think her name is Luuu. Let me tell this, you guys/ or you girl should be a little nicer with customers, that was a VERY MEAN ATTITUDE. Remember your paychecks come from our coffee orders.
Kylsie Ferrara
Terrible service, the two guys working were absolutely disrespectful and didn’t even apologize after we waited 15 min in the drive thru for our coffees. Very disappointing!
Figment
I don’t mean to put in a bad review out of hatred or to be an awful person, but I work retail and if I was in this Dunkin, I would be disappointed. Only having one employee doing all of these food and drinks by themselves? The quality was horrible and there is no reason why an employee should be working alone. As someone who makes coffee as their job, making quality beverages should be first priority over time goals. Not mad at the employee, I’m mad at the manager who thought it would be okay to let someone work alone.
Atmosphere: 1
Food: 1
Service: 1
Linet Mendez
Wow… we came to this location at 2:40pm on Monday January 19th no one was in the store and there was one car in the drive through we waited 5 min and I can see the employee doing what it looks like an order but she was not acknowledging us at all. My husband approached her and ask her “if she can please ask someone to help us” she completely ignored him so he walked closer to her asked again “can someone please help us” she ignored us one more time. We decided to leave. He turned around and ask her and another gentleman in the back if there were any managers working and they both ignored him. All we wanted was a donut for my son that just find out that he needed surgery and was scared. Thank you for this we really appreciate the horrible service. Good luck with everything!
Service: 1
Dennis Winston
The manager got involved too early and essentially caused a problem that wasn’t there to begin with. The service needs some improvement. I did not get fresh food.
Food: 2
Service: 1
Jenessa Graney
Have attempted giving this Dunkin location multiple tries, but EVERY single time they disappoint. The service is atrocious. These employees roll their eyes and are clearly bothered by the fact that they have to work for their paychecks. LAZY
Service: 1
Adam K
40 min wait with no exit lane
Gina La Mar
Donuts were fresh, but expensive at $8 for 1/2 dozen. Drink orders weren't followed but they were still good. Wish they had put in the expresso shots I paid for... Will order online next time and go thru the drive-thru
Atmosphere: 3
Food: 4
Service: 3
Sierra Merkac
The staff here specifically the ladies that work the early morning are so sweet! Always so cheery they brighten up my day. The service is quick and coffee always tastes fresh. This is my favorite location!
Atmosphere: 5
Food: 4
Service: 5
shelby sielaff
My sandwich I asked for extra cheese and the cheese wasn’t even melted when I got it and the egg was cold
I have yet to have one good experience at this Dunkin. I don’t know how it is so difficult to deliver a quality item. These are two different visits several days apart, and there have been other times, that I have received an unenjoyable meal. The bread was toasted/burnt so hard I couldnt bite through it. And the bacon was burnt to a crisp and fell off in pieces. This was 15 minutes after they opened. The glazed blueberry donuts barely have any icing on them so they just taste like a dry plain cake donut, disappointing. I dislike leaving negative reviews but I’ve just been let down so many times here.
Atmosphere: 1
Food: 1
Service: 1
Todd
While it's a busy location the hot food such as the egg & cheese sandwich is ice cold on dine in please heat the food thoroughly! No one wants cold food
Atmosphere: 4
Food: 2
Service: 4
Ashley Fernandez
My friend and I get dunkin every friday at work (its our tradition now) and this is our go to dunkin. The food and drinks are always good and they’re super nice here. Veronica helped me today and she greeted me and helped me because my hands were full. The other manager, I never caught her name but she speaks Spanish mostly, is also very kind. I came last week and when I got there she was just heading out but she helped me anyways, made my drink and even held the door for me. I wish I got all the employees names here, but besides shouting out the managers, the whole team here is great (at least morning crew, I haven’t been at night). All the employees are great, and their customer service is 10000x better than any other location. There are 2 boys that work here (one has glasses and they seem to be friends, that’s the only description I can give lol) that have always been kind and helpful. Overall just a great store. This is the best dunkin to go to!!!! We work right next to the one on LM blvd by arby’s, and I live right next to the one on S. Orlando Dr in Sanford, but no matter where I am I ALWAYS pick this dunkin.
Atmosphere: 5
Food: 5
Service: 5
Alicia singh
I have been comming here consistently for about a year now to order coffee and because I couldn’t log into my email to get the free Dunkin’ coffee(forgotten password new telephone). I couldn’t receive it, honestly it just sucks that this is what society has come to. It doesn’t sit well with me and I just really needed to vent about it.
Samantha Acosta
Employees do not read the modifications on orders! They forgot to add my cold foam that I paid for, please hire some workers who care. This is the worst location honestly!
I was picking up an order today and said Hi with a Smiling face and the girl in the pickup spot and she literally star at me and didn’t say a single word, she look at me sooo bad. I think her name is Luuu. Let me tell this, you guys/ or you girl should be a little nicer with customers, that was a VERY MEAN ATTITUDE. Remember your paychecks come from our coffee orders.
Terrible service, the two guys working were absolutely disrespectful and didn’t even apologize after we waited 15 min in the drive thru for our coffees. Very disappointing!
I don’t mean to put in a bad review out of hatred or to be an awful person, but I work retail and if I was in this Dunkin, I would be disappointed. Only having one employee doing all of these food and drinks by themselves? The quality was horrible and there is no reason why an employee should be working alone. As someone who makes coffee as their job, making quality beverages should be first priority over time goals. Not mad at the employee, I’m mad at the manager who thought it would be okay to let someone work alone.
Atmosphere: 1
Food: 1
Service: 1
Wow… we came to this location at 2:40pm on Monday January 19th no one was in the store and there was one car in the drive through we waited 5 min and I can see the employee doing what it looks like an order but she was not acknowledging us at all. My husband approached her and ask her “if she can please ask someone to help us” she completely ignored him so he walked closer to her asked again “can someone please help us” she ignored us one more time. We decided to leave. He turned around and ask her and another gentleman in the back if there were any managers working and they both ignored him. All we wanted was a donut for my son that just find out that he needed surgery and was scared. Thank you for this we really appreciate the horrible service. Good luck with everything!
Service: 1
The manager got involved too early and essentially caused a problem that wasn’t there to begin with. The service needs some improvement. I did not get fresh food.
Food: 2
Service: 1
Have attempted giving this Dunkin location multiple tries, but EVERY single time they disappoint. The service is atrocious. These employees roll their eyes and are clearly bothered by the fact that they have to work for their paychecks. LAZY
Service: 1
40 min wait with no exit lane
Donuts were fresh, but expensive at $8 for 1/2 dozen. Drink orders weren't followed but they were still good. Wish they had put in the expresso shots I paid for... Will order online next time and go thru the drive-thru
Atmosphere: 3
Food: 4
Service: 3
The staff here specifically the ladies that work the early morning are so sweet! Always so cheery they brighten up my day. The service is quick and coffee always tastes fresh. This is my favorite location!
Atmosphere: 5
Food: 4
Service: 5
My sandwich I asked for extra cheese and the cheese wasn’t even melted when I got it and the egg was cold
Atmosphere: 3
Food: 2
Service: 3
Restaurantji Recommends
I have yet to have one good experience at this Dunkin. I don’t know how it is so difficult to deliver a quality item. These are two different visits several days apart, and there have been other times, that I have received an unenjoyable meal. The bread was toasted/burnt so hard I couldnt bite through it. And the bacon was burnt to a crisp and fell off in pieces. This was 15 minutes after they opened. The glazed blueberry donuts barely have any icing on them so they just taste like a dry plain cake donut, disappointing. I dislike leaving negative reviews but I’ve just been let down so many times here.
Atmosphere: 1
Food: 1
Service: 1
While it's a busy location the hot food such as the egg & cheese sandwich is ice cold on dine in please heat the food thoroughly! No one wants cold food
Atmosphere: 4
Food: 2
Service: 4
My friend and I get dunkin every friday at work (its our tradition now) and this is our go to dunkin. The food and drinks are always good and they’re super nice here. Veronica helped me today and she greeted me and helped me because my hands were full. The other manager, I never caught her name but she speaks Spanish mostly, is also very kind. I came last week and when I got there she was just heading out but she helped me anyways, made my drink and even held the door for me. I wish I got all the employees names here, but besides shouting out the managers, the whole team here is great (at least morning crew, I haven’t been at night). All the employees are great, and their customer service is 10000x better than any other location. There are 2 boys that work here (one has glasses and they seem to be friends, that’s the only description I can give lol) that have always been kind and helpful. Overall just a great store. This is the best dunkin to go to!!!! We work right next to the one on LM blvd by arby’s, and I live right next to the one on S. Orlando Dr in Sanford, but no matter where I am I ALWAYS pick this dunkin.
Atmosphere: 5
Food: 5
Service: 5
I have been comming here consistently for about a year now to order coffee and because I couldn’t log into my email to get the free Dunkin’ coffee(forgotten password new telephone). I couldn’t receive it, honestly it just sucks that this is what society has come to. It doesn’t sit well with me and I just really needed to vent about it.
Employees do not read the modifications on orders! They forgot to add my cold foam that I paid for, please hire some workers who care. This is the worst location honestly!
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