Very kind staff. Shout out to Tristan! I ordered in the drive-through and when i got to the window realized i did not have my wallet. He paid for my order, no hesitation. And it wasn’t just a coffee. My order was $29! I returned later to pay him back + give him a deserving tip. I am so glad his mother & sister happened to be there when I stopped back in because I got to meet & tell them about Tristan’s good deed (i bet he never would have mentioned it to anyone). He’s a great young man. To his parents, great job. For real. To Dunkin, please know you have a valuable employee here! He made my week by just being kind. Thanks again T!
Atmosphere: 5
Service: 5
Jamie Canlas
ordered through doordash and they gave old donuts, also gave me all wrong flavors. avoid this location if you can!
Atmosphere: 1
Food: 1
Service: 1
Tali Lisman
after 1.5 years of not coming here due to horrible customer service and I decided to try this location again but I ordered and the guy said “no croissants” So I said screw it and drove away.
Washington Moore
Lilia is EXTREMELY rude. She got my order incorrect, snatched the bag out of my hand didn’t apologize. When I asked for a manager she stated that there isn’t one then didn’t want to give a refund. Will NEVER come back to this location again. She doesn’t need to be working here. The manager who is there from another store always was very hostile & rude, slammed the window in my face & refused to give refund, I hope you guys check the cameras and see how they just treated me
Atmosphere: 1
Service: 1
M R
Dunkin in Lake Mary Blvd. Chai latte hot, I asked for no foam and I was full of foam. I asked for hot and it was room temperature. I asked for a bowtie glazed and they didn't know what it was. I ended up with 2 glazed donuts and they were dried out. Will not order from here again.
Yaya Cardona
By 6pm they were almost out of donuts. 😳 I wasn't expecting that from a place that closes at 9pm. All the back trays were empty there were only a few donuts left in front
Atmosphere: 3
Food: 3
Service: 3
Frank Sullivan
Breakfast sandwiches were inedible! If we had time to return to the store, I would've just dropped the sandwiches on their counter. Coffee was not up to DD standards . Pass on this location!
Atmosphere: 2
Food: 1
Service: 3
Recommended dishes: Breakfast Sandwich, Sausage Egg and Cheese
bill52ify
Don't expect to buy coffee in the bag. I have been to this place 3 different times and they give me a stupid look and say " duh we don't have any." Really a shame ,don't waste your time.
I was running late for work and forgot to grab my cream and sugar for my coffee that i prepared at home. I stopped by Dunkin’ and order some breakfast and requested if i could have some cream and sugar. I was denied the cream and sugar because I didn’t purchase coffee from them even though they were still taking my money for the breakfast. I even offered to pay for the cream and sugar and still was told “no” LOL. The Hispanic lady/ Manager on Duty (I guess) literally was going back and forth with me about not giving me cream and sugar, even after I said “that’s fine, just give me my food”. I went up to McDonald’s and got my cream and sugar 🙃.
Atmosphere: 1
Food: 3
Service: 1
Edward
They need to update their Uber Eats customers when they run out of things. I ordered and paid for donuts only to find out they were completely out of them. It's the merchant's responsibility to update the app when they're out of items. Gave an extra star because the donuts I ordered last time were good.
Mark
Absolutely dreadful customer service at the drive-thru.
Atmosphere: 1
Food: 1
Service: 1
Mari Rodriguez
Did a drive through order for a couple of things and specifically asked if they had a variety of munchkins, and I was told they had blueberry , chocolate, cinnamon and glazed.so told the guy yes give me a variety box of them,And when I get home to open the bag to my surprise was a box of just glazed munchkins! I used my rewards ofmy app and also brought two coffees that were made gross Would never drive back to this location !!
Atmosphere: 1
Food: 1
Service: 1
Kaleb F
Horrible service, waited 20 min for a bagel and a coffee. The staff on 12/02/24 morning shift had the worst attitudes, bagel was hard and barely edible. Would never come back to this location.
Very kind staff. Shout out to Tristan! I ordered in the drive-through and when i got to the window realized i did not have my wallet. He paid for my order, no hesitation. And it wasn’t just a coffee. My order was $29!
I returned later to pay him back + give him a deserving tip.
I am so glad his mother & sister happened to be there when I stopped back in because I got to meet & tell them about Tristan’s good deed (i bet he never would have mentioned it to anyone).
He’s a great young man.
To his parents, great job. For real.
To Dunkin, please know you have a valuable employee here! He made my week by just being kind.
Thanks again T!
Atmosphere: 5
Service: 5
ordered through doordash and they gave old donuts, also gave me all wrong flavors. avoid this location if you can!
Atmosphere: 1
Food: 1
Service: 1
after 1.5 years of not coming here due to horrible customer service and I decided to try this location again but I ordered and the guy said “no croissants”
So I said screw it and drove away.
Lilia is EXTREMELY rude. She got my order incorrect, snatched the bag out of my hand didn’t apologize. When I asked for a manager she stated that there isn’t one then didn’t want to give a refund. Will NEVER come back to this location again. She doesn’t need to be working here. The manager who is there from another store always was very hostile & rude, slammed the window in my face & refused to give refund, I hope you guys check the cameras and see how they just treated me
Atmosphere: 1
Service: 1
Dunkin in Lake Mary Blvd. Chai latte hot, I asked for no foam and I was full of foam. I asked for hot and it was room temperature. I asked for a bowtie glazed and they didn't know what it was. I ended up with 2 glazed donuts and they were dried out. Will not order from here again.
By 6pm they were almost out of donuts. 😳 I wasn't expecting that from a place that closes at 9pm. All the back trays were empty there were only a few donuts left in front
Atmosphere: 3
Food: 3
Service: 3
Breakfast sandwiches were inedible! If we had time to return to the store, I would've just dropped the sandwiches on their counter. Coffee was not up to DD standards .
Pass on this location!
Atmosphere: 2
Food: 1
Service: 3
Recommended dishes: Breakfast Sandwich, Sausage Egg and Cheese
Don't expect to buy coffee in the bag. I have been to this place 3 different times and they give me a stupid look and say " duh we don't have any." Really a shame ,don't waste your time.
Service: 1
What can one say? It's a good coffee house.
Atmosphere: 4
Food: 4
Service: 4
6 bucks for a cold breakfast sandwich
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I was running late for work and forgot to grab my cream and sugar for my coffee that i prepared at home. I stopped by Dunkin’ and order some breakfast and requested if i could have some cream and sugar. I was denied the cream and sugar because I didn’t purchase coffee from them even though they were still taking my money for the breakfast. I even offered to pay for the cream and sugar and still was told “no” LOL. The Hispanic lady/ Manager on Duty (I guess) literally was going back and forth with me about not giving me cream and sugar, even after I said “that’s fine, just give me my food”. I went up to McDonald’s and got my cream and sugar 🙃.
Atmosphere: 1
Food: 3
Service: 1
They need to update their Uber Eats customers when they run out of things. I ordered and paid for donuts only to find out they were completely out of them. It's the merchant's responsibility to update the app when they're out of items. Gave an extra star because the donuts I ordered last time were good.
Absolutely dreadful customer service at the drive-thru.
Atmosphere: 1
Food: 1
Service: 1
Did a drive through order for a couple of things and specifically asked if they had a variety of munchkins, and I was told they had blueberry , chocolate, cinnamon and glazed.so told the guy yes give me a variety box of them,And when I get home to open the bag to my surprise was a box of just glazed munchkins! I used my rewards ofmy app and also brought two coffees that were made gross Would never drive back to this location !!
Atmosphere: 1
Food: 1
Service: 1
Horrible service, waited 20 min for a bagel and a coffee. The staff on 12/02/24 morning shift had the worst attitudes, bagel was hard and barely edible. Would never come back to this location.
Atmosphere: 4
Food: 2
Service: 1
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