Firehouse Subs Lake Mary

Last time at this firehouse! I called to speak with the manager Sarah as my sub was missing meat. I’ve been here several times and had minimum complaints but never addressed them but this time I’m done! She said that they weigh the meat which they may but not this time, I guess she saying I’m lying and they can’t skip weighing. My sub was basically not toasted, small amount of meat and forgot to add banana peppers as I asked and on receipt. She said that I could bring back and they would remake, but I didn’t want to wait until I got off to take a sandwich back, I will take the loss but never again. And they were busy so they could have just eyeballed the meat instead of weighing it, no excuse when people are spending their hard earned money!!

Atmosphere: 1

Food: 1

Service: 2

Best hot subs! Hook and ladder is my favorite.

Atmosphere: 5

Food: 5

Service: 5

Great place for a quick bite. Wonderful staff. Clean restaurant. Delicious subs.

Atmosphere: 5

Food: 5

Service: 5

Imagine starving and stopping at a fire house subs for the first time and you’re now sitting on your hotel bed disappointed that ur sandwich is not how you envisioned and your Doritos were stale look like it had a slight opening so the first chip damn near melted disgustingly in my mouth. Luckily I opened them right there and were able to trade them. The two stars is for at least having a friendly woman on the register. It took me 12 minutes to get my sandwich one person in front of me ordered a sandwich hers came out in 3 minutes. Employees talk to much make sandwich and keep it moving when your done then you laugh and joke not over my food. I asked for extra mayo I did not get that I asked for Jalepenos had a bout 3 on one side of my sandwich Big ole thick and onion hanging off my sandwich soon as I opened the box on my NewYork Steamer. For $14+ if you add chips and a drink it was not worth it. And please tell who ever that was making the tea to wear gloves since several items are being handled and then you stick your hand in with a spoon to stir tea😳 and lastly the bread definitely isn’t fresh. Get it together. There’s no way I see. Y'all in every state and the one time I stop to try it out this is what you sold me😡

Atmosphere: 2

Food: 1

Service: 2

Veterans get a discount at this establishment. Eating the subs and sandwiches here it’s like biting into heaven itself affordable great service and a great selection of subs.

Atmosphere: 5

Food: 5

Service: 5

Friendly staff and food is usually great

Atmosphere: 4

Food: 4

Service: 5

Recommended dishes: Hook & Ladder

Always excellent service, they even remember my name at the register! My go to is Tuna or Hook ladder. And they are always very fresh, affordable and tasty!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Subs

Have loved Firehouse for many years! The employees at this location do not know how to handle the orders coming in over the phone. They seem to be a little overwhelmed or under trained? You have to take the orders to make the money to keep your paychecks coming in. Stop putting us on hold for 5+ minutes at a time! This has happened multiple times lately and we have to call back and we are put on hold again! STOP IT!

Atmosphere: 5

Food: 5

Service: 1

Recommended dishes: Italian Sub, Grilled Chicken Sub, Subs, Sweet and Spicy Meatball Sub

By far the rudest customer service I’ve ever seen towards delivery drivers.

Atmosphere: 1

Service: 1

If you get the daily specials the pricing is great. The subs are always fantastic and the drink machine is awesome

Atmosphere: 5

Food: 5

Service: 5

We placed an online order and have a charge on our card for $54.38. The staff said they couldn't find the order despite me showing the receipt and email confirmation. He told me it was my problem and asked me to deal with the online support. Very unprofessional

Atmosphere: 1

Service: 1

Easy to order in the app and ready to pick up right after work.

Atmosphere: 4

Food: 5

Service: 5

Parking: Everything was good

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Subs

Had an online pickup that, according to the app, would be ready at 5:30. I get there early and when it’s time I go and wait at the online pickup counter. Although there are at least 6 people working there, including the manager Kevin, no one says a SINGLE word to me, like I’m invisible. After waiting a few more minutes I decide to go to the register and see if someone shows the least amount of interest in a paying customer. I wait again and finally they tell me that the order would be ready soon. It should have been ready so it’s actually late! They give me the food in the driest way possible, no apologies for the wait and not even a thanks for making a purchase. Great taste AWEFUL SERVICE!!!

Atmosphere: 1

Food: 5

Service: 1

Hunter was fantastic l! He took care of us and provided excellent service!!

Atmosphere: 5

Food: 5

Service: 5