Orlando Marriott Lake Mary

Excellent hotel. The staff are friendly and helpful. I found the room was clean, but sadly, it did have a musty smell. I arrived way too late to take time changing rooms or getting clean filters. So, hopefully, it will be resolved for the next guest. I do recommend the hotel otherwise. Club M had a wonderful breakfast spread. I enjoyed an omlette, fruit, and tea before heading home.

Service: 5

The food given was only a Saled as the entree. As well as a small peace of shitty bread. Would not recommend.

Service: 1

Overall, it was a good experience. Breakfast was enjoyable, and the customer service was just as pleasant. It would be great to have a few more handicap parking spots available. A special shoutout to the wonderful lady at the omelet bar—she was incredibly kind and made the experience even better!

Service: 4

The service is great, but the beds are uncomfortable, the towels are cheap and scratchy.

Walkability: That area has a lot of dinning options in walking distance.

Service: 4

Had a very bad experience at this Marriott location. The room had a terrible smell. House keeping tried to spray some room fresheners couple times and then an air purifier was put in the room. Nothing seemed to help. I wish they offered a change in room. Still beats me how could a large hotel like this have such a terrible smelly room.

Service: 1

Unable to make a reservation with a person. Only can make reservations online. It speaks to the lake of service and inability to hire and retain people. They are now a vending machine.

We stayed at this hotel for a week and paid for the M Club, thinking it would be convenient with kids to have access to good food and drinks, as in other hotels of this chain. However, we were very disappointed to find out that everything was closed on weekends—apparently, they are cutting costs on customers, as the hotel was much busier on those days. When we saw what was actually being served, it was another disappointment. We were hungry and had to go to a restaurant separately.

Throughout the week, breakfast was also not very diverse. A huge thank you to Kim and Ronald for their excellent service! I kindly ask management to give Kim a break on weekends or at least provide additional frying pans, as it is physically impossible to serve a long line of guests with just three pans.

Kim and Ronald were very friendly and polite, but I can’t say the same about Marcos, who made omelets with an arrogant attitude and didn’t even cook them properly. At the same time he talks to someone all the time by the phone (EarPods) On top of that, he monitored how much food I was taking and commented that I could only take food once—despite the fact that I was getting food for my entire family, not just myself.

It’s very obvious that management is trying to save money on every little thing, which is quite unpleasant considering how much it costs to stay here.

If you’re planning to stay with your family, keep in mind that the rooms are small, which might be uncomfortable.

The most inconvenient thing was that the air conditioner didn’t work on heating mode, which made our nights very cold—this was truly unpleasant. Plus, the rooms were not very clean.

Overall, if you’re coming here for your kids and their entertainment, it’s better to choose a hotel closer to the Disney parks. From here, you’ll have to drive more than 30 minutes.

Rooms: Small and not properly clean

Service: 3

I recently stayed at the Orlando Marriott Lake Mary, and I am extremely disappointed with the experience. Upon my arrival, I found at least several people waiting in the lobby with no one at the reception desk. It was only after someone I was traveling with knocked on a staff door that we got the attention of an employee. This lack of attention right from the start was frustrating.

During check-in, I was told my room included a breakfast buffet for myself and two adults. I didn’t realize I had booked this upon and accepted it as factual. However, the next morning when I went to breakfast at 1501, I invited two colleagues traveling with me for breakfast, only to be told by the host that he wasn’t sure whether my room was for the number of adults I had been told at check-in, but instead, it seemed to include children. He seated us, and later, a server came over with a bill for one of my guests, indicating that the breakfast buffet for my room only covered one additional adult guest.

I explained the situation, reminding them of what I was told at check-in, and ended up paying the bill as so was in a hurry for my business meeting. When I checked out the following day, I spoke with Camila at reception to explain the issue. She mentioned that there were many new employees and then simply printed my receipt with no resolution offered. As a loyal Marriott member, I was shocked by the complete lack of customer service and attention to detail.

This experience was far below the standard I expect from a Marriott hotel, and I am deeply dissatisfied with both the service and the handling of my concerns. I hope Marriott addresses these issues and ensures better training for their staff moving forward.

Service: 1

Every other day, we had a problem getting into the M club.

The M club is not special and is no different than the breakfast that the regular peasants are allowed to eat. (That is how the staff acts) We are platinum members and we have never had such issue just getting breakfast. Marriott booked us with four people in the room and M club for four people. However we were rudely informed by staff that only two people were allowed to eat per room. The hotel said we had to pay extra for the additional people in the room. It is a very bizarre class system enforced by the all the staff. Treating Marriott Bonvoy members like thieves. You can just sit there all morning and watch the staff alienate guests.

Service: 1

Titanium member. Room not ready at 5pm and according to front desk, no rooms are ready due to housekeeping. Clear example of the misguided attempt to save money on housekeeping personnel. Regardless, was not given approximate time, needed to change before meeting at 5:45 pm, so had company book a room at Hyatt Place one exit towards Orlando where I was in the room as soon as I got there.
Planned on staying 68 nights this year in Lake Mary area, clearly this will not be the hotel for that.

I recently stayed at the Orlando Marriott Lake Mary location, 06-09 Jan 2025. Sadly this was not a great stay. I did not have a working refrigerator. I was advised by the "engineer" to reset the refrigerator every two hours. I told him this was not feasible as I needed to sleep and attend my conference. He stated, "you can leave the conference". the refrigerator was "replaced", but my food again spoiled. Marriott will get someone very sick or killed using this refrigerators. I am not aware of anyone who Pays to stay in a hotel, to stay and reset the refrigerator every two hours around the clock.

The Lounge, Breakfast for club rooms- the lady in their needs a basic course in customer service. I was the plus 1 and was asked to leave twice. Yes, I was signed in. Of note, one morning, I choose to not sit with my group. After two days in a row of this, I was no longer interested in breakfast. Oh, but I don't have a working refrigerator.

Shame on you, Marriott. Your brand used to ensure a certain level of quality and customer service. Your cutting corners to this degree are very concerning and putting your guests health at risk. At NO time did the GM reach out to me which was very disappointing. I even brought the milk that had been in my refrigerator for two days for him to see the health and safety concerns of the refrigerator. The carton was room temperature and the sides were bulging.

Good News:
On the positive side, Isabella, at the front desk was very patient and attentive to my concerns, albeit repeated. She was very professional, gave me a free breakfast to finish my stay--while not having to be subject to the woman in the lounge. She did order a refrigerator replacement. With each interaction she was consistently, pleasant and willing to help.

Kim, on the serving line, was amazing. She was making omelettes, restocking the line, AND waiting the tables-all with a smile. This one woman, was doing her work, plus that of the hostess and waitstaff who were inattentive, and extremely slow and at times no where to be found. I personally saw Kim retrieve place settings and beverages all while maintaining the serving area, which was extremely clean and well stocked.

Finally, Jay in the lobby always smiling, sharing words of encouragement and welcome to passing people. Jay, noticing my distress, checked on me.

4th Floor Housekeeping Staff were so very kind and helpful. I did not require their services during my staff, but each time I passed them in the hall, I was greeted with a smile and some kind words.

These individuals are what you need more of they went above and beyond in their interactions with me. Hire more employees like these people!

Thank you, Isabella, Kim, Jay, and 4th floor housekeeping staff!

Rooms: very clean

Safety: Someone is going to get sick using your refrigerators

Noteworthy details: refrigerator must be reset manually every two hours, per hotel engineer. Do not use. My food went bad several times. First time I reported it, meal was comped, fridge "replaced". happened again. see comments above.

Service: 1

Great location with plenty of dinner options within walking distance or short drive[like 5min]. Hotel was fairly clean, staff was generally friendly. This hotel feels more like a resort to me. Only concern would be parking area could use more lighting in some areas

Service: 4

After a long day of travel on a Saturday, I arrive close to 4PM to check in. Only to find that the room is not available yet and they will give me a call to let me know when it is available. There were quite a few others waiting in the lobby for their rooms. We decided to go to the mall in the area while waiting for the room. It was close to 8 and never got the call saying the room is available. I decided to go back to the front desk and ask if the room is available and it was. Extremely disappointed. I also echo the other 1 star reviews here.

By far the worst Marriott that I have ever stayed at! I have over 1400 nights with Marriott and have to say that this hotel was a huge disappointment. The concierge lounge was the main reason for us to choose this property. We were looking forward to enjoying the breakfast in the lounge as a family before heading out. When entering the lounge to check it out (my family was still upstairs) I was immediately stopped by a worker who required room number and number of guests. I was slightly taken aback as I have never encountered such a rude and confrontational attitude in any Marriott property. They then informed me of the policy to only allow my wife as my guest, and our daughters, age 10 and 12 would cost extra. That defeated the whole purpose of choosing this property, the Residence Inn right next door would have been a much better option for our family. If you are traveling with your family, you are better off somewhere else, they do not want your business here.
Furthermore, we have a service dog and tent to take the stairs on the way down, for some extra exercise. These stairs do not belong in a Marriott of any kind. They are dirty and filthy.
If I could give Zero stars I would have done so, not I am stuck with the minimum 1.

Service: 1

Close to I4
Clean rooms
Can be noisy when Baseball leagues are in town which seems to be frequent.

Service: 3