Went to pick up dinner after 5 o’clock. Guess what, they had no chicken. A chicken place but no chicken ready for another 30 minutes. Do yourself a favor and go somewhere else.
Atmosphere: 1
Food: 1
Service: 1
jbkaufma
So I bought the pork sandwich which in the advertisement is loaded with meat and cost $8 dollars due to all the meat! The sandwich should be $2.99, theirs a third of the meat that comes on the sandwich than the picture on the menu.. certainly not worth no $8 dollars if I have to eat three to be semi full🙄
Atmosphere: 1
Food: 1
Service: 1
Hammer hand
Decent meal for a decent price. Staff is always great.
Atmosphere: 4
Food: 4
Service: 4
Astrid Locke
Terrible food, Poor service. Way too long wait times. Missing items. Overpriced food. Charred chicken. Stingy with sauces. Fried yuca is always too dry and over cooked or insanely soggy. Workers are super rude. Why do I always have to pull around to wait an eternity for food. It's like they forget there are customers waiting. Then I go inside and they all look at me like I have three heads.
Atmosphere: 1
Food: 1
Service: 1
Susan Davie-Kunda
I love the flavor of the chicken. Always mist and delicious
Atmosphere: 4
Food: 5
Service: 5
Jodi Doyle
Delicious flavor, healthy food.
Recommended dishes: Black Beans, Cuban Sandwich, Garlic, Grilled Chicken, Corn, Soup, Tropical Trio, Chicken Caesar Salad, All the Way Tropichop
g0ldenn_kariii _kariii
I come here all the time and most of the times I always have the same cashier, I believe her name is Zeli/Zeili. She’s by far the best cashier I’ve come across at this Pollo. She gave amazing customer service and was very nice. She also helped me understand what the combo that I wanted came with. Shoutout to her! 😄
Atmosphere: 5
Food: 5
Service: 5
nae
Don’t come here. Customer service doesn’t exist in this restaurant. Literally everyone in there had an attitude and looked miserable. Cashier was just rude. Then there was a palmetto bug crawling down the wall. The energy just makes your feel unwanted.
kim nieto soto
This is being one of the worst if not the worst location we have ever been. We got a family meal, and there were couple of beans floating on a container full of water, cashier was not even capable of explain what was the difference between a large and a small size of fried yuca. We did not get any sauces and when asked for it we received some type of attitude that show their bad customer service. I will never come back to this location again
Mohammed Alaa
The worst time I ate from this restaurant, the chicken was charred and very small, and there was no sauce
It’s a little difficult to give an accurate rating here because the food and service really depends on the day and time you go. When it’s good it’s great. But I have also had completely inaccurate meals, cold food, super slow service. Probably depends on who is working or if a manager is on site paying attention. I wish they would be more consistent and I would go more often.
Atmosphere: 4
Food: 4
Service: 3
Judy Yohe
The guy taking orders could not hear or understand or something. Three people had to re-state order twice each for him to repeat it back properly, and then he still charged us for a coke no one ordered.
Atmosphere: 4
Food: 5
Service: 3
Recommended dishes: Pulled Pork Rice and Beans Bowl, Chicken and Rice, Grilled Chicken, Black Beans
Suzie Mason
The meat absolutely tasted amazing! So soft, cooked slowly, great spices used...this hit the spot for me! I got the Tropical Trio, which I included a picture of.
Atmosphere: 5
Food: 5
Service: 5
Rene Bastille
Delicious chicken and sides, i love the black beans, only thing is sometimes you have to wait a little long, because they are so popular...
Parking: Chicken always so tasty, seems to me a bit bigger now.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: 1 4 Chicken with Rice and Beans, Grilled Chicken, French Fries
Guadalupe Magana
The store manager is a very helpful person, the computer was not working to charge me for my food quickly and we did not have any problems. She resolved the problems quickly
Went to pick up dinner after 5 o’clock. Guess what, they had no chicken. A chicken place but no chicken ready for another 30 minutes. Do yourself a favor and go somewhere else.
Atmosphere: 1
Food: 1
Service: 1
So I bought the pork sandwich which in the advertisement is loaded with meat and cost $8 dollars due to all the meat! The sandwich should be $2.99, theirs a third of the meat that comes on the sandwich than the picture on the menu.. certainly not worth no $8 dollars if I have to eat three to be semi full🙄
Atmosphere: 1
Food: 1
Service: 1
Decent meal for a decent price. Staff is always great.
Atmosphere: 4
Food: 4
Service: 4
Terrible food, Poor service. Way too long wait times. Missing items. Overpriced food. Charred chicken. Stingy with sauces. Fried yuca is always too dry and over cooked or insanely soggy. Workers are super rude. Why do I always have to pull around to wait an eternity for food. It's like they forget there are customers waiting. Then I go inside and they all look at me like I have three heads.
Atmosphere: 1
Food: 1
Service: 1
I love the flavor of the chicken. Always mist and delicious
Atmosphere: 4
Food: 5
Service: 5
Delicious flavor, healthy food.
Recommended dishes: Black Beans, Cuban Sandwich, Garlic, Grilled Chicken, Corn, Soup, Tropical Trio, Chicken Caesar Salad, All the Way Tropichop
I come here all the time and most of the times I always have the same cashier, I believe her name is Zeli/Zeili. She’s by far the best cashier I’ve come across at this Pollo. She gave amazing customer service and was very nice. She also helped me understand what the combo that I wanted came with. Shoutout to her! 😄
Atmosphere: 5
Food: 5
Service: 5
Don’t come here. Customer service doesn’t exist in this restaurant. Literally everyone in there had an attitude and looked miserable. Cashier was just rude. Then there was a palmetto bug crawling down the wall. The energy just makes your feel unwanted.
This is being one of the worst if not the worst location we have ever been. We got a family meal, and there were couple of beans floating on a container full of water, cashier was not even capable of explain what was the difference between a large and a small size of fried yuca. We did not get any sauces and when asked for it we received some type of attitude that show their bad customer service. I will never come back to this location again
The worst time I ate from this restaurant, the chicken was charred and very small, and there was no sauce
Restaurantji Recommends
It’s a little difficult to give an accurate rating here because the food and service really depends on the day and time you go. When it’s good it’s great. But I have also had completely inaccurate meals, cold food, super slow service. Probably depends on who is working or if a manager is on site paying attention. I wish they would be more consistent and I would go more often.
Atmosphere: 4
Food: 4
Service: 3
The guy taking orders could not hear or understand or something. Three people had to re-state order twice each for him to repeat it back properly, and then he still charged us for a coke no one ordered.
Atmosphere: 4
Food: 5
Service: 3
Recommended dishes: Pulled Pork Rice and Beans Bowl, Chicken and Rice, Grilled Chicken, Black Beans
The meat absolutely tasted amazing! So soft, cooked slowly, great spices used...this hit the spot for me! I got the Tropical Trio, which I included a picture of.
Atmosphere: 5
Food: 5
Service: 5
Delicious chicken and sides, i love the black beans, only thing is sometimes you have to wait a little long, because they are so popular...
Parking: Chicken always so tasty, seems to me a bit bigger now.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: 1 4 Chicken with Rice and Beans, Grilled Chicken, French Fries
The store manager is a very helpful person, the computer was not working to charge me for my food quickly and we did not have any problems. She resolved the problems quickly
Food: 5
Service: 5
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