The cashier didn't understand what I was ordering had to repeat myself five times before he put the order in and he still didn't get it right. Hope they hire people who understand me when I'm ordering.
Atmosphere: 3
Food: 4
Service: 1
Recommended dishes: Black Beans, Grilled Chicken, Cuban Sandwich
rcman1223 rcman1223
Food was pretty good but when you’re charging someone $15 dollars for the steak meal I mean come on give enough steak not some small little portion . This is why you get a 1 star
Atmosphere: 1
Food: 5
Service: 1
Tyler
They forgot to add rice to my bowl when I got home and opened the bag just beans and chicken were in the bowl.
Atmosphere: 1
Food: 1
Service: 1
Juan Santelises
Slowest Fast food ever!!!Customer service is 0...Thank God this is not their only location due to might be out of business forever.People must understand that customers are the ones bringing business to them...
Atmosphere: 1
Food: 3
Service: 1
Vishan Seenath
Worst Pollo location, avoid. They are slow to take orders, slow to fulfill, and then the food is not up to the usual standard. They ignored making my food so long I had to get a refund and go back to work hungry.
Atmosphere: 2
Food: 2
Service: 1
D Ant
I gave this place another try and ordered a large container of rice and beans...The beans were seriously mostly water and tasteless.. This place needs a serious reset with new management.. Surely, not worth the $12.00 I paid.______________________I went to this location, arrived 2 hours before closing, and was told they aren't making tropichops? What? No reason as to why other than that is what the manager stated. Service was extremely slow and the place looked dirty. Who is managing this location? The worst!Now they don't carry boiled Yucca and brown rice! Bye for good!
Food: 1
Domonique Domonique
Pollo is always a great choice at any time of day, and the staff is attentive.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Black Beans, Quesadilla Wrap, Grilled Chicken
Cici Folz
All I can say is wow. The Jupiter Pollo tropical blue you guys out of the water you guys have dried chicken dry pork only 2 shrimp in the Caribbean trio and the the tropical trios pork was drier thank beef jerky. Paid 33$ for terrible food! Go to Jupiter you will be much more satisfied!!!
Atmosphere: 1
Food: 1
Service: 1
Queen Sam Hernandez
have fast
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Black Beans, Quesadilla Wrap, Soup, Grilled Chicken, Cuban Sandwich, French Fries
Bianca Valle Alicea
Went to this location… and I get pollo in general is pretty busy, however being that it is well established that pollo in general regardless of the location is usually busy, I don’t appreciate the extremely poor customer service. Being forced out of drive-through before being able to check my order. As it is they didn’t even have beans available. Just to see i ordered a chicken Caesar salad … no chicken no dressing. So essentially I paid almost 9$ for lettuce . And I did also order a family meal and again NO BEANS available . I get you don’t need a degree to work here but some common sense would be great. And getting a new order… for something they messed up even with a receipt is laughable .
Staff are courteous, friendly and efficient. The food is tasty and nutritious.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Quesadilla Wrap
Karina Salvador
Excellent ?
Atmosphere: 4
Food: 5
Service: 5
Lisa “Rocket” O
This location has been horrible for years, even though the other Pollo Tropical restaurants in this area are great. Placed a mobile order and the app said it would be ready in 15min. Waited 45 min... still not ready. Then, they told me it would be another 30 min if I wanted to get the chicken that I had ordered. It literally took 1 hour to get my food after ordering. Seems like they are severely understaffed and employees are rude and unhelpful. Better to drive twenty minutes further to order from another location or eat somewhere else.
Atmosphere: 1
Food: 3
Service: 1
Dominique Jackson
Had to wait in line 20-25 minutes and then another 15 for fresh chicken. I'm grateful for fresh chicken but didn't expect the timing.
Have gone to Pollo for years (now only visit on annual trips to the area). Seems like the food, service, and eat in areas are on a downward decline. Had the Cuban sandwich and Quesadilla. Words of advice to Pollo, stick to the Chicken
The cashier didn't understand what I was ordering had to repeat myself five times before he put the order in and he still didn't get it right. Hope they hire people who understand me when I'm ordering.
Atmosphere: 3
Food: 4
Service: 1
Recommended dishes: Black Beans, Grilled Chicken, Cuban Sandwich
Food was pretty good but when you’re charging someone $15 dollars for the steak meal I mean come on give enough steak not some small little portion . This is why you get a 1 star
Atmosphere: 1
Food: 5
Service: 1
They forgot to add rice to my bowl when I got home and opened the bag just beans and chicken were in the bowl.
Atmosphere: 1
Food: 1
Service: 1
Slowest Fast food ever!!!Customer service is 0...Thank God this is not their only location due to might be out of business forever.People must understand that customers are the ones bringing business to them...
Atmosphere: 1
Food: 3
Service: 1
Worst Pollo location, avoid. They are slow to take orders, slow to fulfill, and then the food is not up to the usual standard. They ignored making my food so long I had to get a refund and go back to work hungry.
Atmosphere: 2
Food: 2
Service: 1
I gave this place another try and ordered a large container of rice and beans...The beans were seriously mostly water and tasteless.. This place needs a serious reset with new management.. Surely, not worth the $12.00 I paid.______________________I went to this location, arrived 2 hours before closing, and was told they aren't making tropichops? What? No reason as to why other than that is what the manager stated. Service was extremely slow and the place looked dirty. Who is managing this location? The worst!Now they don't carry boiled Yucca and brown rice! Bye for good!
Food: 1
Pollo is always a great choice at any time of day, and the staff is attentive.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Black Beans, Quesadilla Wrap, Grilled Chicken
All I can say is wow. The Jupiter Pollo tropical blue you guys out of the water you guys have dried chicken dry pork only 2 shrimp in the Caribbean trio and the the tropical trios pork was drier thank beef jerky. Paid 33$ for terrible food! Go to Jupiter you will be much more satisfied!!!
Atmosphere: 1
Food: 1
Service: 1
have fast
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Black Beans, Quesadilla Wrap, Soup, Grilled Chicken, Cuban Sandwich, French Fries
Went to this location… and I get pollo in general is pretty busy, however being that it is well established that pollo in general regardless of the location is usually busy, I don’t appreciate the extremely poor customer service. Being forced out of drive-through before being able to check my order. As it is they didn’t even have beans available. Just to see i ordered a chicken Caesar salad … no chicken no dressing. So essentially I paid almost 9$ for lettuce . And I did also order a family meal and again NO BEANS available . I get you don’t need a degree to work here but some common sense would be great. And getting a new order… for something they messed up even with a receipt is laughable .
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Staff are courteous, friendly and efficient. The food is tasty and nutritious.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Quesadilla Wrap
Excellent ?
Atmosphere: 4
Food: 5
Service: 5
This location has been horrible for years, even though the other Pollo Tropical restaurants in this area are great. Placed a mobile order and the app said it would be ready in 15min. Waited 45 min... still not ready. Then, they told me it would be another 30 min if I wanted to get the chicken that I had ordered. It literally took 1 hour to get my food after ordering. Seems like they are severely understaffed and employees are rude and unhelpful. Better to drive twenty minutes further to order from another location or eat somewhere else.
Atmosphere: 1
Food: 3
Service: 1
Had to wait in line 20-25 minutes and then another 15 for fresh chicken. I'm grateful for fresh chicken but didn't expect the timing.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Grilled Chicken, Cilantro Tropichop
Have gone to Pollo for years (now only visit on annual trips to the area). Seems like the food, service, and eat in areas are on a downward decline. Had the Cuban sandwich and Quesadilla. Words of advice to Pollo, stick to the Chicken
Atmosphere: 2
Food: 3
Service: 3