Dunkin'

Ordered a hot latte, and it was done in about a minute and was awful!!! I think they used regular coffee with froth that had been sitting, just to use it up!! Staff were very rude also. They collared really loud when it ready 2 times, because I didn't think it was mine, because it was so quick. If you know anything about latte, it takes a little time to do the expresso and froth the milk....certainly more than a minute!!!! Don't go here!!!!!!!!!

Atmosphere: 1

Food: 1

Service: 1

This is what u get for a bagel with cream cheese on a day it isn't busy. It's not rocket science to make breakfast.

Food: 1

Do not come here. From a friend who works inside, during TRAINING they tell employees if someone orders any other milk than regular to lie and put regular (instead of almond, soy etc.) because they don’t have it😀 as well as with decaf coffee, they will give you regular and lie about it.
Good thing people don’t have allergies or health conditions!

Atmosphere: 1

Food: 1

Service: 1

I get so much more than a delicious drink and yummy meal at this Dunkin’ Donuts. The service is so friendly and professional! It is always a fun stop between errands.

Atmosphere: 5

Food: 5

Service: 5

Put in mobile order 15 minutes before showing up. Show up to no food prepared, rude cashiers snapped asking why we stood there. We politely showed them we didn't have our food made. Told someone ordered all of their bagels. Have to wait 5 minutes for cold sandwiches and no hash browns as per order.

Don't go there. Clearly this company treats their employees like garbage, as it's pretty clear the staff is doing the best they can with the volume of customers they have.

Wow, I was served with stale donuts and a rude cashier. $16.00 and NO refill on a small $2.59 coffee. You can't even offer one refill? Shame on you...
This ends my dunkin experience for ever....

Atmosphere: 1

Food: 1

Service: 1

Here is $1.49 worth of hashbrowns. 2 stars only because they are hot.

Atmosphere: 5

Food: 1

Service: 5

Ok so I didn’t grab any photos but I rolled up and asked for 4 dozen donuts and couple boxes of coffee and they didn’t miss a beat! Super friendly and got me outa there in about 10 mins. I appreciate it gals!!??

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Donuts

Horrible place & horrible customer service, coffee is always wrong and employees are always rude

Atmosphere: 1

Food: 1

Service: 1

Normally I don't have an issue in here but whatever two girls were working (4-1-2024) were paying more attention to the boys standing off to the side than the actual customers.

Atmosphere: 3

Food: 4

Service: 1

Updating my review a year later & noting has changed.
You can order your coffee the exact same way each time & it always tastes different! Inconsistent...

I love your coffee but the girl waited on me was so rude and walked away while I explained she's making orders seven after mine she snapped made it and ignored me. Either get more help or train them to be nice to the customer not indifferent.

Atmosphere: 3

Food: 5

Service: 1

Worse experience ever. We get done shopping and decide to stop in for 2 donuts, chocolate frozen drink,decaf coffee. Well the evening crew were rude,poor manners, said they don't ware name badges,and wouldn't give out their names or the bosses names. I have worked for this Lake Wales store and we had name badges and uniforms we had to ware. We got all of our products accept the coffee. The clerk said she didn't hear us and we told her more than twice. Took the receipt back up to try to get her to admit her wrongful mishaps and to get my husband's coffee and both clerks want to get rude. Well not only have we did the survey but we are posting on here and waiting on a phone number to upper management. Also a phone call from the business too. The laughing and the giggles from the two employees were very disrespectful too. Our point is treat others like you like to be treated. Golden rule of thumb

Atmosphere: 1

Food: 5

Service: 1

Recommended dishes: Donuts

I have been to other Dunkin Donuts in the area and this location off Hwy 60 in Walmart in Lake Wales has by far the best team working behind the counter. They keep the place clean, organized and give prompt service. Kiddos to the ladies!!!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Vanilla Cream Filled Donuts, Donuts Hole, Sourdough Breakfast Sandwich

The brunette at the counter tonight didn't want to frost and sprinkle more donuts for my kids. There were only 3 chocolate frosted sprinkle donuts and I wanted 9. As well as 3 strawberry frosted sprinkles donuts which they had none. I went with 6 donuts instead of 12 since she don't want to help me out for my kids. I've worked at a different Dunkin and I frosted donuts for a guest before because we ran out. Smh! It's late and she may be tired and/or lazy but nevertheless that's bad customer service. I'll get my donuts elsewhere next time. Not worth the hassle when it ain't hard to frost a donut. Thanks for nothing!

Atmosphere: 2

Food: 1

Service: 1