This place has gone downhill over the past few years. Poorly managed. Staff not very friendly. Will likely seek alternatives from here on.
Susan Fowler
Great ice cream. Nice place and very clean.
Michelle Rock Price
My 8 year old loved the edible fairy glitter. Never seen that at a carvel. Wed. Is BOGO sundaes.
Atmosphere: 5
Food: 5
Service: 5
Erica B
love bringing my girls to get fresh ice cream. employees are warm and welcoming. we go every Wednesday for buy one get one sundaes.
Atmosphere: 5
Food: 5
Service: 5
Juliann Vitale
Went with my family against our better judgement because last time we went my grandson was served ice cream with hair in it and when showed the owner he said no hair in it. So we gave the store another chance today. The owner was there and I ordered a kids cone with vanilla soft serve with chocolate sprinkles. He gave me a kids cup with maybe a teaspoon of chocolate sprinkles. I told him I wanted it in a cone he basically threw the cone at me no gloves on no hat or hair net. He proceeded to say I said cup. Then my friend ordered a cup with chocolate sprinkles and he gave her rainbow sprinkles and when she said she said chocolate he said no she said colored! Maybe he should repeat the order. My other friend orders a thick shake and was handed the cup with ice cream pouring down the side of the cup. No offer to remake any order or apology saying he got the orders wrong. My daughter who is the one who wanted the ice cream didn’t even order since he messed up 3 orders. Won’t be returning and letting our friends know. Definitely no customer service and it’s a disappointment since he is the owner. Zero stars
Atmosphere: 1
Food: 1
Service: 1
None
If I can give no stars I would, ordered a kids cone gave it to me in cup when said I asked fir cone he said you didnt then threw me a cone. We also Ordered a cup with chocolate sprinkles I was given rainbow sprinkles the guy said you ordered colored sprinkles. My husbands shake cup was filthy. Never again will we go there
Atmosphere: 1
Food: 1
Service: 1
Amarilis Rodriguez
Everytime I come here there is a lady with attitude but today I came at 9 like alway and she said they were close when the sing said they close at 10. After me three more people came and she said the same thing.
Atmosphere: 3
Food: 5
Service: 1
1 1
Alona (see attached picture) went out of her way to ruin a beautiful afternoon by accusing my children of stealing for simply holding a balloon, asking as soon as it was picked up "so are you going to pay for that one?" I advised we weren't purchasing but just looking to which she accused us of stealing a balloon previously (which was paid for) and would do it again. Way to embarrass a pre school child and leave her in tears. The shop itself is filty, tables are disgusting and not washed, bathroom has no hand soap so where do employees wash hands after use as required by law? I would recommend Aberdeen Creamery just up the road as an alternative!
Such a great place to grab a quick ice cream cake, ice cream sandwiches, and a cone!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Birthday Cake
Mercedes Aspiazu
Great staff. Gave oldie!
Martyka Myers
Ice cream seems old melted and refrozen. Man at the registrer, mid age, has a nasty attitude and can't even look at you and just points to the screen for tips. I question the freshness and cleanliness of this location.
Atmosphere: 1
Food: 3
Service: 1
Marilyn C
they food not know how make thick.shakes here..and than tell.you icecream melts
Atmosphere: 2
Food: 1
Service: 1
BatMedic
I gave this 4 stars instead of 5 stars for 1 reason. The prices are wayyyy high for ice cream. As much as I am a Carvel fan for life, the prices are outrageous for cakes and cones. This isn't the only one with high prices. Service was fine and location. Hopefully one day the prices will go down.
Great location
It's classic Carvel, can't go wrong 👌
This place has gone downhill over the past few years. Poorly managed. Staff not very friendly. Will likely seek alternatives from here on.
Great ice cream. Nice place and very clean.
My 8 year old loved the edible fairy glitter. Never seen that at a carvel. Wed. Is BOGO sundaes.
Atmosphere: 5
Food: 5
Service: 5
love bringing my girls to get fresh ice cream. employees are warm and welcoming. we go every Wednesday for buy one get one sundaes.
Atmosphere: 5
Food: 5
Service: 5
Went with my family against our better judgement because last time we went my grandson was served ice cream with hair in it and when showed the owner he said no hair in it. So we gave the store another chance today. The owner was there and I ordered a kids cone with vanilla soft serve with chocolate sprinkles. He gave me a kids cup with maybe a teaspoon of chocolate sprinkles. I told him I wanted it in a cone he basically threw the cone at me no gloves on no hat or hair net. He proceeded to say I said cup. Then my friend ordered a cup with chocolate sprinkles and he gave her rainbow sprinkles and when she said she said chocolate he said no she said colored! Maybe he should repeat the order. My other friend orders a thick shake and was handed the cup with ice cream pouring down the side of the cup. No offer to remake any order or apology saying he got the orders wrong. My daughter who is the one who wanted the ice cream didn’t even order since he messed up 3 orders. Won’t be returning and letting our friends know. Definitely no customer service and it’s a disappointment since he is the owner. Zero stars
Atmosphere: 1
Food: 1
Service: 1
If I can give no stars I would, ordered a kids cone gave it to me in cup when said I asked fir cone he said you didnt then threw me a cone. We also Ordered a cup with chocolate sprinkles I was given rainbow sprinkles the guy said you ordered colored sprinkles. My husbands shake cup was filthy. Never again will we go there
Atmosphere: 1
Food: 1
Service: 1
Everytime I come here there is a lady with attitude but today I came at 9 like alway and she said they were close when the sing said they close at 10. After me three more people came and she said the same thing.
Atmosphere: 3
Food: 5
Service: 1
Alona (see attached picture) went out of her way to ruin a beautiful afternoon by accusing my children of stealing for simply holding a balloon, asking as soon as it was picked up "so are you going to pay for that one?" I advised we weren't purchasing but just looking to which she accused us of stealing a balloon previously (which was paid for) and would do it again. Way to embarrass a pre school child and leave her in tears. The shop itself is filty, tables are disgusting and not washed, bathroom has no hand soap so where do employees wash hands after use as required by law? I would recommend Aberdeen Creamery just up the road as an alternative!
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Such a great place to grab a quick ice cream cake, ice cream sandwiches, and a cone!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Birthday Cake
Great staff. Gave oldie!
Ice cream seems old melted and refrozen. Man at the registrer, mid age, has a nasty attitude and can't even look at you and just points to the screen for tips. I question the freshness and cleanliness of this location.
Atmosphere: 1
Food: 3
Service: 1
they food not know how make thick.shakes here..and than tell.you icecream melts
Atmosphere: 2
Food: 1
Service: 1
I gave this 4 stars instead of 5 stars for 1 reason. The prices are wayyyy high for ice cream. As much as I am a Carvel fan for life, the prices are outrageous for cakes and cones. This isn't the only one with high prices. Service was fine and location. Hopefully one day the prices will go down.
Atmosphere: 5
Food: 5
Service: 5
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