I eat Chipotle 2–3 times a week, so I’m not someone who leaves reviews over nothing. But this location at 4400 Hypoluxo Rd (Atlantis) was gross and unacceptable.
They scooped rice into my bowl, then scooped rice back out of my bowl because they didn’t feel like making more. After that, they skimped on the chicken for my girlfriend’s tacos again, for the same reason, they were low and didn’t want to cook more.
If you’re running low, make more or tell customers there will be a wait. Don’t take food back out of someone’s bowl and short people on protein. I live across the street at Elan Palm Reserve and I wanted this to be my go to Chipotle, but I won’t be back if this is how it’s handled.
Atmosphere: 3
Food: 3
Service: 1
Kevin Kelly
Incredibly rude staff
Atmosphere: 1
Food: 1
Service: 1
Miriam
Terrible service, I came to pick up three burritos, and I asked for the toppings on the side. When I got home and opened the orders, they hadn't given me a single topping. Is it really that difficult to get a customer's order right?
Atmosphere: 1
Service: 1
James Paino IV
Ran out of food and weighted literally an hour in the drive-thru for my food. The girl at the window made up every excuse in the book, they rent ran out of white rice, the fajita veggies weren't cooked, at least they could have done was gave me extra food for waiting an hour plus in the drive-thru. Highly unacceptable whoever runs this store is clueless
Atmosphere: 1
Food: 1
Service: 1
Mick Terrero
I love the burrito bowls. Very healthy
Food: 5
Service: 5
Freedom Services Solution
Best fast food ever.
Atmosphere: 5
Food: 5
Service: 5
Eswin L
Terrible service terrible proportions
Atmosphere: 1
Food: 3
Service: 1
Addy Horn
As a regular customer at this Chipotle, it's disappointing that nothing seems to change with each visit. It's frustrating to have to consider driving 20 minutes to another location just to enjoy a decent Chipotle meal. This location is the only one within a 5- to 10-minute radius of my house. Every time I come in, I am greeted with a terrible attitude and outright rudeness. On top of that, my food is usually cold. The female employees consistently give me attitude if I ask a question or mention anything wrong with my order. I’m over the service, the food, and the terrible atmosphere. I guess I'll be driving 20 minutes next time.
Atmosphere: 1
Food: 1
Service: 1
Maureen Destefano
Very good food very good service and very pleased
Atmosphere: 5
Food: 5
Service: 5
Dashcar Raymond
My family and I went due to the BOGO. The first thing that stuck out was the long line, but it was understandable because of the deal. However, the line was barely moving. The cars outside in the Chipotle Lane were moving faster than us. 30 minutes later, the line moves up, but then they run out of rice. They did not inform people in line of this. People had to go up to the counter and ask. The manager told some customers that they would rather have everyone get out and cut down the line. It took over 20 minutes for more rice to be ready. When we finally got to the start of the line, the rice ran out again. They were not willing to get rice from the Chipotle Lane, even though there were no cars or orders. They also ran out of fajita and said that was it for the day, even though it was 8:20 pm at this point and still some time before they closed. The portions sizes were horrible, like they were trying to save food for the rest of the people in line and didn't want to make more. The service was extremely slow, with someone being trained during this rush hour. The staff was very ill prepared and were more focused on talking with each other than communicating with the customers. I was there for over an hour.
Don’t recommend going there. I was waiting in line for almost 20 minutes. Employee came up on a line. Start rushing pushing people food down the line . Don’t recommend going there
Atmosphere: 1
Food: 1
Service: 1
Shawn Reddy
Came here at 11:10 am had a good experience, men’s bathrooms were clean (rare for any place), place was clean, food was good, the name on the bag was different from what I put, (I think it was my fault because it wasn’t my account I used but I put my name on the order), but the people helped me out and I just had to prove it was my order and I got my food. I actually forgot the cup I ordered with my food and as I was walking away they called me and reminded me and that was pretty nice of them. I think the reviews are too harsh I didn’t see anything wrong
Atmosphere: 5
Food: 5
Service: 5
No Name
least efficient chipotle and need to be shut down, sprite 3 times in a row has been not sprite and just sparkling water, i would ask for a refund but there’s no point talking to people who can’t simply do their job and refill the sprite!
Atmosphere: 1
Food: 1
Service: 1
KURAMA
The food I bought today tasted like burn nd I couldn’t eat it it was nasty it’s like the 2 nd time they need to taste test it before serving it the food was really nasty tasted burnt nd also asked double steak nd didnt get it
Atmosphere: 5
Food: 1
Service: 3
Anton Muench
Staff is not friendly, and had people waiting for no apparent reason.
I eat Chipotle 2–3 times a week, so I’m not someone who leaves reviews over nothing. But this location at 4400 Hypoluxo Rd (Atlantis) was gross and unacceptable.
They scooped rice into my bowl, then scooped rice back out of my bowl because they didn’t feel like making more. After that, they skimped on the chicken for my girlfriend’s tacos again, for the same reason, they were low and didn’t want to cook more.
If you’re running low, make more or tell customers there will be a wait. Don’t take food back out of someone’s bowl and short people on protein. I live across the street at Elan Palm Reserve and I wanted this to be my go to Chipotle, but I won’t be back if this is how it’s handled.
Atmosphere: 3
Food: 3
Service: 1
Incredibly rude staff
Atmosphere: 1
Food: 1
Service: 1
Terrible service, I came to pick up three burritos, and I asked for the toppings on the side. When I got home and opened the orders, they hadn't given me a single topping. Is it really that difficult to get a customer's order right?
Atmosphere: 1
Service: 1
Ran out of food and weighted literally an hour in the drive-thru for my food. The girl at the window made up every excuse in the book, they rent ran out of white rice, the fajita veggies weren't cooked, at least they could have done was gave me extra food for waiting an hour plus in the drive-thru. Highly unacceptable whoever runs this store is clueless
Atmosphere: 1
Food: 1
Service: 1
I love the burrito bowls. Very healthy
Food: 5
Service: 5
Best fast food ever.
Atmosphere: 5
Food: 5
Service: 5
Terrible service terrible proportions
Atmosphere: 1
Food: 3
Service: 1
As a regular customer at this Chipotle, it's disappointing that nothing seems to change with each visit. It's frustrating to have to consider driving 20 minutes to another location just to enjoy a decent Chipotle meal. This location is the only one within a 5- to 10-minute radius of my house. Every time I come in, I am greeted with a terrible attitude and outright rudeness. On top of that, my food is usually cold. The female employees consistently give me attitude if I ask a question or mention anything wrong with my order. I’m over the service, the food, and the terrible atmosphere. I guess I'll be driving 20 minutes next time.
Atmosphere: 1
Food: 1
Service: 1
Very good food very good service and very pleased
Atmosphere: 5
Food: 5
Service: 5
My family and I went due to the BOGO. The first thing that stuck out was the long line, but it was understandable because of the deal. However, the line was barely moving. The cars outside in the Chipotle Lane were moving faster than us. 30 minutes later, the line moves up, but then they run out of rice. They did not inform people in line of this. People had to go up to the counter and ask. The manager told some customers that they would rather have everyone get out and cut down the line. It took over 20 minutes for more rice to be ready. When we finally got to the start of the line, the rice ran out again. They were not willing to get rice from the Chipotle Lane, even though there were no cars or orders. They also ran out of fajita and said that was it for the day, even though it was 8:20 pm at this point and still some time before they closed. The portions sizes were horrible, like they were trying to save food for the rest of the people in line and didn't want to make more. The service was extremely slow, with someone being trained during this rush hour. The staff was very ill prepared and were more focused on talking with each other than communicating with the customers. I was there for over an hour.
Atmosphere: 1
Food: 2
Service: 1
Restaurantji Recommends
Don’t recommend going there. I was waiting in line for almost 20 minutes. Employee came up on a line. Start rushing pushing people food down the line . Don’t recommend going there
Atmosphere: 1
Food: 1
Service: 1
Came here at 11:10 am had a good experience, men’s bathrooms were clean (rare for any place), place was clean, food was good, the name on the bag was different from what I put, (I think it was my fault because it wasn’t my account I used but I put my name on the order), but the people helped me out and I just had to prove it was my order and I got my food. I actually forgot the cup I ordered with my food and as I was walking away they called me and reminded me and that was pretty nice of them. I think the reviews are too harsh I didn’t see anything wrong
Atmosphere: 5
Food: 5
Service: 5
least efficient chipotle and need to be shut down, sprite 3 times in a row has been not sprite and just sparkling water, i would ask for a refund but there’s no point talking to people who can’t simply do their job and refill the sprite!
Atmosphere: 1
Food: 1
Service: 1
The food I bought today tasted like burn nd I couldn’t eat it it was nasty it’s like the 2 nd time they need to taste test it before serving it the food was really nasty tasted burnt nd also asked double steak nd didnt get it
Atmosphere: 5
Food: 1
Service: 3
Staff is not friendly, and had people waiting for no apparent reason.
Atmosphere: 3
Food: 4
Service: 2
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