I don't think the people working here have ever had a milkshake before. I've gotten 5 milkshakes here in the last month-and-a-half to two months. Every single milkshake was thinner than a glass of milk! The last 2 milkshakes I even SPECIFICIALLY ASKED them to make thick - not even close. I had my girlfriend take a sip and she spit it out and was like, "That's gross! Thats just a glass of milk!"They're also fairly rude here too like they can't be bothered by customers.True story: I went to the Baskin Robins in the middle or Lakeland about 15mins down the road across the street from Love Bird. I made a comment to the worker there about how the Northside Baskin Robbins sucks and he cut me off with, "They make your milkshake a glass of milk?"Yes!He told me about hiw he's had a number of customers come in complaining about the Northside location - the quality of food and the customer service.I wish I had taken photos for reference. I do not plan on going back. The other Baskin Robins is only 15 minutes the other direction.
Atmosphere: 1
Food: 1
Service: 1
Payton Rice
Went here this evening at around 9:20, we pull up to where you order around back and there's about 5-6 employees smoking weed, and swearing at each other like they were at some college frat party.They see us pull up and two go back inside and take our order, we then pay and get the card back and it reeks of weed. After we get handed our ice cream the lady starts walking to the back, to continue smoking weed.Do better. I understand we're in a hiring shortage at this moment, but that does not excuse this.I hope you check the cameras of this evening and get proper management in this location.How disgusting being served food with the same hands that were sharing a joint.Disgusting.
Atmosphere: 1
Food: 2
Service: 1
Payton R.
Went here this evening at around 9:20, we pull up to where you order around back and there's about 5-6 employees smoking weed, and swearing at each other like they were at some college frat party. They see us pull up and two go back inside and take our order, we then pay and get the card back and it reeks of weed. After we get handed our ice cream the lady starts walking to the back, to continue smoking weed. Do better. I understand we're in a hiring shortage at this moment, but that does not excuse this. I hope you check the cameras of this evening and get proper management in this location. How disgusting being served food with the same hands that were sharing a joint. Disgusting.
Amelia J.
ordered on uber eats. ordered cotton candy, cookie dough, and birthday cake. i'm assuming they ran out of birthday cake and gave me vanilla ice cream with sprinkles on top like i wouldn't notice. also didn't get the cookie dough and they replaced it with chocolate chip like i wouldn't notice. just a slime ball move.
Bobbie Lynn Davis
Whomever is in charge of ordering please rake note to the fact your ALWAYS out of Chai.
luz martinez
Very poor customer service. The girls working took their time to assist. Only 4 jugs of ice cream in the counter. Already closing way before nine. We understood it closed at 10:00 pm per Goggle.
maria columbie
Baskin Robbins they're always canceling my order because even tho what I order is on the menu they say they canceled because they don't hv some items ok once or twice is ok but it's evreytime I order from them. But I found another place so I won't be ordering from them anymore. They're to annoying.
JUSILANY RODRIGUEZ-VELAZQUEZ
Very bad service. The staff is disrespectful. I’ve been there 2 times and I’m not going again.
Ralph Eisenhour
Ordered through Uber and they did not fill the order completely. I called and they said they did not make the missing item and give it to the Uber driver. Next time they should pay attention to the order.
angelinet rodriguez sotomayor
The two girls from the night shift refuse to make the orders, they make the orders with missing ingredients, they are very rude, if they don't like their work, they shouldn't go to their shift, I've been several times and the result is the same with the same two girls.
Fruit flies covering the doughnuts, which they continued to serve through the drive through window. Tabletops full of crumbs. No management on duty. Clearly not interested in health codes, or rectifying the issue when brought to their attention. Poor customer service.
Rebekah Wise
Had to pay $10 for 3 scoops the size of gulf balls
Lillian Rentas
Closed at 9:11 when your hours show 10:00pm
Bailey Smith
The three girls working tonight were extremely rude. Nobody acknowledged us for atleast 10 minutes. One girl looked right at us & walked to the bathroom without saying a word. After putting our order in we were rudely handed our things & was told the lobby closed at 9. Online it says 10. & on the door the hours aren’t listed for sunday.
Tolete
i can say I'm a expert on Capuchino blast normally i get to buy one every day or so i like the cap, BUT this location is making the capi very bad with low coffee flavor an lots of ice, if you know the real flavor of the original capi then you're getting rip off buying at this place, that's why lately i been going the the Baskin Robbins at downtown Lakeland. good luck!
I don't think the people working here have ever had a milkshake before. I've gotten 5 milkshakes here in the last month-and-a-half to two months. Every single milkshake was thinner than a glass of milk! The last 2 milkshakes I even SPECIFICIALLY ASKED them to make thick - not even close. I had my girlfriend take a sip and she spit it out and was like, "That's gross! Thats just a glass of milk!"They're also fairly rude here too like they can't be bothered by customers.True story: I went to the Baskin Robins in the middle or Lakeland about 15mins down the road across the street from Love Bird. I made a comment to the worker there about how the Northside Baskin Robbins sucks and he cut me off with, "They make your milkshake a glass of milk?"Yes!He told me about hiw he's had a number of customers come in complaining about the Northside location - the quality of food and the customer service.I wish I had taken photos for reference. I do not plan on going back. The other Baskin Robins is only 15 minutes the other direction.
Atmosphere: 1
Food: 1
Service: 1
Went here this evening at around 9:20, we pull up to where you order around back and there's about 5-6 employees smoking weed, and swearing at each other like they were at some college frat party.They see us pull up and two go back inside and take our order, we then pay and get the card back and it reeks of weed. After we get handed our ice cream the lady starts walking to the back, to continue smoking weed.Do better. I understand we're in a hiring shortage at this moment, but that does not excuse this.I hope you check the cameras of this evening and get proper management in this location.How disgusting being served food with the same hands that were sharing a joint.Disgusting.
Atmosphere: 1
Food: 2
Service: 1
Went here this evening at around 9:20, we pull up to where you order around back and there's about 5-6 employees smoking weed, and swearing at each other like they were at some college frat party. They see us pull up and two go back inside and take our order, we then pay and get the card back and it reeks of weed. After we get handed our ice cream the lady starts walking to the back, to continue smoking weed. Do better. I understand we're in a hiring shortage at this moment, but that does not excuse this. I hope you check the cameras of this evening and get proper management in this location. How disgusting being served food with the same hands that were sharing a joint. Disgusting.
ordered on uber eats. ordered cotton candy, cookie dough, and birthday cake. i'm assuming they ran out of birthday cake and gave me vanilla ice cream with sprinkles on top like i wouldn't notice. also didn't get the cookie dough and they replaced it with chocolate chip like i wouldn't notice. just a slime ball move.
Whomever is in charge of ordering please rake note to the fact your ALWAYS out of Chai.
Very poor customer service. The girls working took their time to assist. Only 4 jugs of ice cream in the counter. Already closing way before nine. We understood it closed at 10:00 pm per Goggle.
Baskin Robbins they're always canceling my order because even tho what I order is on the menu they say they canceled because they don't hv some items ok once or twice is ok but it's evreytime I order from them. But I found another place so I won't be ordering from them anymore. They're to annoying.
Very bad service. The staff is disrespectful. I’ve been there 2 times and I’m not going again.
Ordered through Uber and they did not fill the order completely. I called and they said they did not make the missing item and give it to the Uber driver. Next time they should pay attention to the order.
The two girls from the night shift refuse to make the orders, they make the orders with missing ingredients, they are very rude, if they don't like their work, they shouldn't go to their shift, I've been several times and the result is the same with the same two girls.
Restaurantji Recommends
Fruit flies covering the doughnuts, which they continued to serve through the drive through window. Tabletops full of crumbs. No management on duty. Clearly not interested in health codes, or rectifying the issue when brought to their attention. Poor customer service.
Had to pay $10 for 3 scoops the size of gulf balls
Closed at 9:11 when your hours show 10:00pm
The three girls working tonight were extremely rude. Nobody acknowledged us for atleast 10 minutes. One girl looked right at us & walked to the bathroom without saying a word. After putting our order in we were rudely handed our things & was told the lobby closed at 9. Online it says 10. & on the door the hours aren’t listed for sunday.
i can say I'm a expert on Capuchino blast normally i get to buy one every day or so i like the cap, BUT this location is making the capi very bad with low coffee flavor an lots of ice, if you know the real flavor of the original capi then you're getting rip off buying at this place, that's why lately i been going the the Baskin Robbins at downtown Lakeland. good luck!