Nothing went right. Food was prepared incorrectly. The coffee tasted sour/old. We waited forever in line. Then it took forever to get serviced at the window. The employees were rude and dismissive. Recommended to go to the one on Bartow Road, not this one.
Atmosphere: 1
Food: 1
Service: 1
Baylis Gatlin
Love the coffee, but Dunkin needs to work on the food and little.
Atmosphere: 5
Food: 3
Service: 5
Susandarlene matheny
Too small..but good food and coffee
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Doughnut
Jay Force
If using the drive thru I suggest the mobile app, it will really brighten your morning to see the anguish on the faces of the 25 people waiting in line to order as you drive around them all.
Atmosphere: 5
Food: 5
Service: 5
Sarah Ortiz
The service was great. Really nice people but I had bought a bagel with cc and I found a hair in the cream cheese. I know it's not mine cause the hair was blonde. I had to throw the bagel away.
Atmosphere: 5
Food: 2
Service: 5
molly campbell
I should not be waiting in line for 45 minutes. That is ridiculous. They either need to hire better staff or make it more efficient. On top of that I waited at the window for another 10 minutes and the guy rudely asked if I was waiting for food and I say yes and I’m going to be late for work and he shrugged his shoulders. That’s rude and not what I want to hear after waiting almost an hour
Anne Willis
I get everyone has bad days. The manager is giving out food at the second window. Gave us our food and we were still missing a drink. She gave us our food and didn’t say anything about the drink. I walked inside and of course she has the drink in her hand and gives me the dirtiest look as she’s handing my drink to my sister through the window. Managers need to be held to highest standards. This is unacceptable. She could’ve said “Hey we’re still working on your drink” ya know? But she didn’t say anything at all. I go to dunkin everyday. This just really made me not want to ever visit this location again. I will go to another.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Croissant
Amanda Hensley
I go to this Dunkin often! I love their Ham and cheese croissant. It's delicious for sure. The coffee is always great and the food is hot and fresh. The donuts are reasonably priced and delicious! I love how they have different flavors per season amd change it up. This is my favorite Dunkin location!
Parking: Lots of parking and close by other stores
Stopped in this morning to buy one don’t for my son. It was early (6:53am) so I didn’t pay much attention when using my mobile wallet and no receipt was offered. Later in the day when checking transactions, noticed I was charged $161.90 for one donut. Tried to call the store 20 times (not exaggerating) and no answer. Had to drive clear across town again to go in person to try to get my money back. Of course, no manager to be found. Employee called the manager and she stated she wasn’t coming down there to fix it today, regardless of the fact that I was out almost $200 due to their error. Called corporate to try and get owner/operator contact info and they advised they’d have them call but nothing yet. NEVER going to a Dunkin’ Donuts again.
Atmosphere: 1
Food: 1
Service: 1
Luisa Pinkerton
They suck. Don't waste your time and money. Just go down the street to Charlie's mini donuts if they're open.
This will be my final visit to a Dunkin' Donuts franchise. They tried to charge me for a cup of water
Atmosphere: 1
Food: 1
Service: 1
Nayely De La Cruz
Some days my coffee is delicious and some days it’s either old or burnt. I order within the first hour of opening most days.
Atmosphere: 5
Food: 3
Service: 5
Noemi M
This dunkin' donuts sucks.. We went to the drive-thru to order donuts and every donut that we asked for they did not have. What a shame?♀️?♀️ how you gonna be a donut place and not have any donuts. Starting to be like McDonald's and their ice cream machine.?♀️?♀️
japrettiest japrettiest
We entered Dunkin Donuts location at 2060 Hwy 540A E in Lakeland FL, myself and my husband today 6/8/24 at 1:15pm. The lobby was empty which means we were the only customers inside the restaurant. There were only a few vehicles in the drive thru line. We walked in and no one acknowledged us. They just continued on doing what they were doing which was, one employee trying fix one of the monitor on the wall, the other employee stood watching while another doing the same thing, watching. No one said welcome or did not even say, we will be with you in just a moment. We stood there waited for a few minutes. When I started telling my husband how we are being ignored, then one employee saying she is working on the monitor. We could see that, we are not blind, the right thing to do when a customer walks in if you are busy, you at least acknowledge the customer is present and let the customer know you will be with them in a just a moment, at least let the customer know they are not being ignored. That was very rude, unprofessional and disrespectful. We decided to leave and take our business elsewhere where we were more appreciated.
Service: 1
J Steven
My go to for coffee and a donut almost every morning while driving to work
Nothing went right. Food was prepared incorrectly. The coffee tasted sour/old. We waited forever in line. Then it took forever to get serviced at the window. The employees were rude and dismissive. Recommended to go to the one on Bartow Road, not this one.
Atmosphere: 1
Food: 1
Service: 1
Love the coffee, but Dunkin needs to work on the food and little.
Atmosphere: 5
Food: 3
Service: 5
Too small..but good food and coffee
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Doughnut
If using the drive thru I suggest the mobile app, it will really brighten your morning to see the anguish on the faces of the 25 people waiting in line to order as you drive around them all.
Atmosphere: 5
Food: 5
Service: 5
The service was great. Really nice people but I had bought a bagel with cc and I found a hair in the cream cheese. I know it's not mine cause the hair was blonde. I had to throw the bagel away.
Atmosphere: 5
Food: 2
Service: 5
I should not be waiting in line for 45 minutes. That is ridiculous. They either need to hire better staff or make it more efficient. On top of that I waited at the window for another 10 minutes and the guy rudely asked if I was waiting for food and I say yes and I’m going to be late for work and he shrugged his shoulders. That’s rude and not what I want to hear after waiting almost an hour
I get everyone has bad days. The manager is giving out food at the second window. Gave us our food and we were still missing a drink. She gave us our food and didn’t say anything about the drink. I walked inside and of course she has the drink in her hand and gives me the dirtiest look as she’s handing my drink to my sister through the window. Managers need to be held to highest standards. This is unacceptable. She could’ve said “Hey we’re still working on your drink” ya know? But she didn’t say anything at all. I go to dunkin everyday. This just really made me not want to ever visit this location again. I will go to another.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Croissant
I go to this Dunkin often! I love their Ham and cheese croissant. It's delicious for sure. The coffee is always great and the food is hot and fresh. The donuts are reasonably priced and delicious! I love how they have different flavors per season amd change it up. This is my favorite Dunkin location!
Parking: Lots of parking and close by other stores
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Half Dozen Donuts, Croissant, Caramel Iced Macchiato, Avocado Toast, Iced Macchiato, Strawberry Coolatta, Doughnut, Ham & Swiss Croissant Stuffer
Stopped in this morning to buy one don’t for my son. It was early (6:53am) so I didn’t pay much attention when using my mobile wallet and no receipt was offered. Later in the day when checking transactions, noticed I was charged $161.90 for one donut. Tried to call the store 20 times (not exaggerating) and no answer. Had to drive clear across town again to go in person to try to get my money back. Of course, no manager to be found. Employee called the manager and she stated she wasn’t coming down there to fix it today, regardless of the fact that I was out almost $200 due to their error. Called corporate to try and get owner/operator contact info and they advised they’d have them call but nothing yet. NEVER going to a Dunkin’ Donuts again.
Atmosphere: 1
Food: 1
Service: 1
They suck. Don't waste your time and money. Just go down the street to Charlie's mini donuts if they're open.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
This will be my final visit to a Dunkin' Donuts franchise. They tried to charge me for a cup of water
Atmosphere: 1
Food: 1
Service: 1
Some days my coffee is delicious and some days it’s either old or burnt. I order within the first hour of opening most days.
Atmosphere: 5
Food: 3
Service: 5
This dunkin' donuts sucks.. We went to the drive-thru to order donuts and every donut that we asked for they did not have. What a shame?♀️?♀️ how you gonna be a donut place and not have any donuts. Starting to be like McDonald's and their ice cream machine.?♀️?♀️
We entered Dunkin Donuts location at 2060 Hwy 540A E in Lakeland FL, myself and my husband today 6/8/24 at 1:15pm. The lobby was empty which means we were the only customers inside the restaurant. There were only a few vehicles in the drive thru line. We walked in and no one acknowledged us. They just continued on doing what they were doing which was, one employee trying fix one of the monitor on the wall, the other employee stood watching while another doing the same thing, watching. No one said welcome or did not even say, we will be with you in just a moment. We stood there waited for a few minutes. When I started telling my husband how we are being ignored, then one employee saying she is working on the monitor. We could see that, we are not blind, the right thing to do when a customer walks in if you are busy, you at least acknowledge the customer is present and let the customer know you will be with them in a just a moment, at least let the customer know they are not being ignored. That was very rude, unprofessional and disrespectful. We decided to leave and take our business elsewhere where we were more appreciated.
Service: 1
My go to for coffee and a donut almost every morning while driving to work
Food: 5
Service: 5
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