Papa Johns Pizza
$ • Pizza, Chicken Wings
Hours:
2105 E County Rd 540A #540A, Lakeland
(863) 619-8700
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Absolute worst customer service the “manager” told me my attitude wasn’t necessary after I waited over an hour for my pizza when she told me I had six minutes left and they never even started making it. When I called to speak to the manager not knowing that Brooklyn was the manager (the woman in the front who cashed me out) I said, why was your comment necessary to yell at me in front of other customers/ my 6 year old and she asked why my comment was necessary when I had...read full review
Absolute worst customer service the “manager” told me my attitude wasn’t necessary after I waited over an hour for my pizza when she told me I had six minutes left and they never even started making it. When I called to speak to the manager not knowing that Brooklyn was the manager (the woman in the front who cashed me out) I said, why was your comment necessary to yell at me in front of other customers/ my 6 year old and she asked why my comment was necessary when I had...read full review
Sad that i order extra cheese because they are very shy with the cheese in the first place. Then when i get my pizza theres still several pieces with bare dough showing! What a joke. An hour wait for pizza! If you would hire workers that actually dis there jobs instead of sitting around running there mouth or playing with there phone then there wouldn’t be such a long wait. Last three times this has been the same exact service! There wont be a fourth!! No wonder minimum wage...read full review
Ratings
Menu
Hours
| Monday | 10AM - 1AM |
| Tuesday | 10AM - 1AM |
| Wednesday | 10AM - 1AM |
| Thursday | 10AM - 1AM |
| Friday | 10AM - 2AM |
| Saturday | 10AM - 2AM |
| Sunday | 10AM - 1AM |
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Papa Johns Pizza offers delicious pizza with a perfect amount of crunch and cheese. Despite some issues with the ordering process, the pick-up experience is generally smooth. The restaurant's food quality and service are praised, with minor improvements suggested for the ordering and pickup procedures.
The restaurant's management team has been commended for their exceptional customer service. One customer had an unfortunate accident where their pizza fell, but the team went above and beyond by replacing it for free, showcasing their customer-first values and ethical practices.
However, some customers have expressed frustration with the tipping process, finding it unnecessary given the level of service provided. The restaurant may need to revisit its policies in this area to ensure a more positive experience for all customers.