Two hours before close they did not have vegetable and some meats. They advised that they not cooking anymore for the night.
Atmosphere: 4
Food: 2
Service: 2
Sammy P.
Hey everyone,
We recently visited the Chipotle on Missouri and were very disappointed with the experience. During peak dinner hours, the restaurant was out of most proteins, including steak and chicken, and we were told there would be a 15-minute wait. When we expressed concern, the response was dismissive and lacked any sense of urgency or care.
What was more concerning was the food handling. The employee preparing the food repeatedly swept ingredients into open containers that were actively in use, creating clear cross-contamination issues. Cleanliness and food safety did not seem to be a priority.
Customer service was also lacking. There were about 10 customers in the store, yet roughly 4 employees stood idle for nearly 20 minutes. When we asked if food could be prepared from another station, we were simply told no, without explanation or effort to help.
Once we finally received our order, the portions were noticeably smaller than what we normally receive at this location. When I voiced my concerns, I was told to fill out a survey, and that was the end of the conversation.
I hope this location takes customer feedback seriously and improves both food safety and service standards. Based on this experience, the level of care and organization was disappointing.
All the best,
Sammy-
Atmosphere: 1
Food: 4
Service: 1
Chaz Balletti
Went at 7:00pm on a Friday. Late enough after the dinner rush and enougg time to refill and reset. Everything was empty and they were “cooking” every meat out of the same single pan in the back. I’ve ordered from there before on Uber eats and thought it was a one off terrible meal so I gave it a chance on door dash… same results… I finally had to go see it in person. Never had a bad experience from any other Chipotle, just this one. People only leave reviews when things are great or things are terrible, sadly it would’ve been better staying a closed down Burger King.
Atmosphere: 1
Food: 1
Service: 1
Ralph Ortiz
Best tasting fast food you can get. Something about eating Chipotle feels so much healthier than eating Mcdonald's, Burger King or any of those fast food joints. It may just be my perception but it definitely feels much better and the service is always better.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Bowl
Amy S
They always run out of stuff on the lunch hour. They need a manager that understands and cares that this is lost revenue.
Vic Hamel
Gave me food poisoning, this is the second time I've been here and the quality of the food has been crap. Also the guac tasted like they threw a gallon of salt in it.
Atmosphere: 3
Food: 1
Service: 2
Karim Montero
There were literal roaches in the cheese and on the counter near the beverages. Didn’t even give us free food. Food tasted mid as well.
Atmosphere: 1
Food: 1
Service: 1
Slone Bonnewell
I have sevear food allergies and the culinary professionals at this establishment do an outstanding job at making sure the burritos I dine on arent contaminated with any allergens. Best guac in the block
Atmosphere: 5
Food: 5
Service: 5
F1SH33R
Not gonna lie, can't go wrong with some chipotle but they definitely used too much lime in the rice, that's all. Still filling and good
Atmosphere: 4
Food: 4
Service: 5
Beatrice Kelly
It was my very first time at Chipotle & I have to say the service was great. The food was fresh & really good. I will definitely be coming to that location regularly. Thanks for the wonderful service & good food.
I was on my lunch break and the app would not work. I just wanted a quesadilla. After wasting half my lunch trying to order from my phone in the lobby, the girl behind the counter asked the manager if it was okay if I just order a la cart in person. He said just this once. But then the girl takes the next person in line and just ghosts me, when I'm five feet away. Worst service for literally no reason.
Atmosphere: 1
Food: 5
Service: 1
SlayinNPrayin
8:30 at night yall are open till 11.. how is there no steak, no cheese, no queso. Oh wait cause there’s a buncha high school kids in there. Girl making the bowl didn’t talk to me one time then before I could finish telling her what I wanted she closed the bowl up, other girl at cashier gave me an attitude when I asked if there was any steak in the to go area. Place is terrible. Better off at the one off Ulmerton.
Atmosphere: 1
Food: 1
Service: 1
Blake Barton
Quality and service did not live up to Chipotle standards
Kiara Perez
Came to order here but left after seeing this nasty presentation.
Two hours before close they did not have vegetable and some meats. They advised that they not cooking anymore for the night.
Atmosphere: 4
Food: 2
Service: 2
Hey everyone,
We recently visited the Chipotle on Missouri and were very disappointed with the experience. During peak dinner hours, the restaurant was out of most proteins, including steak and chicken, and we were told there would be a 15-minute wait. When we expressed concern, the response was dismissive and lacked any sense of urgency or care.
What was more concerning was the food handling. The employee preparing the food repeatedly swept ingredients into open containers that were actively in use, creating clear cross-contamination issues. Cleanliness and food safety did not seem to be a priority.
Customer service was also lacking. There were about 10 customers in the store, yet roughly 4 employees stood idle for nearly 20 minutes. When we asked if food could be prepared from another station, we were simply told no, without explanation or effort to help.
Once we finally received our order, the portions were noticeably smaller than what we normally receive at this location. When I voiced my concerns, I was told to fill out a survey, and that was the end of the conversation.
I hope this location takes customer feedback seriously and improves both food safety and service standards. Based on this experience, the level of care and organization was disappointing.
All the best,
Sammy-
Atmosphere: 1
Food: 4
Service: 1
Went at 7:00pm on a Friday. Late enough after the dinner rush and enougg time to refill and reset. Everything was empty and they were “cooking” every meat out of the same single pan in the back. I’ve ordered from there before on Uber eats and thought it was a one off terrible meal so I gave it a chance on door dash… same results… I finally had to go see it in person. Never had a bad experience from any other Chipotle, just this one. People only leave reviews when things are great or things are terrible, sadly it would’ve been better staying a closed down Burger King.
Atmosphere: 1
Food: 1
Service: 1
Best tasting fast food you can get. Something about eating Chipotle feels so much healthier than eating Mcdonald's, Burger King or any of those fast food joints. It may just be my perception but it definitely feels much better and the service is always better.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Bowl
They always run out of stuff on the lunch hour. They need a manager that understands and cares that this is lost revenue.
Gave me food poisoning, this is the second time I've been here and the quality of the food has been crap. Also the guac tasted like they threw a gallon of salt in it.
Atmosphere: 3
Food: 1
Service: 2
There were literal roaches in the cheese and on the counter near the beverages. Didn’t even give us free food. Food tasted mid as well.
Atmosphere: 1
Food: 1
Service: 1
I have sevear food allergies and the culinary professionals at this establishment do an outstanding job at making sure the burritos I dine on arent contaminated with any allergens.
Best guac in the block
Atmosphere: 5
Food: 5
Service: 5
Not gonna lie, can't go wrong with some chipotle but they definitely used too much lime in the rice, that's all. Still filling and good
Atmosphere: 4
Food: 4
Service: 5
It was my very first time at Chipotle & I have to say the service was great. The food was fresh & really good. I will definitely be coming to that location regularly. Thanks for the wonderful service & good food.
Atmosphere: 4
Food: 5
Service: 5
Restaurantji Recommends
I was on my lunch break and the app would not work. I just wanted a quesadilla. After wasting half my lunch trying to order from my phone in the lobby, the girl behind the counter asked the manager if it was okay if I just order a la cart in person. He said just this once. But then the girl takes the next person in line and just ghosts me, when I'm five feet away. Worst service for literally no reason.
Atmosphere: 1
Food: 5
Service: 1
8:30 at night yall are open till 11.. how is there no steak, no cheese, no queso. Oh wait cause there’s a buncha high school kids in there. Girl making the bowl didn’t talk to me one time then before I could finish telling her what I wanted she closed the bowl up, other girl at cashier gave me an attitude when I asked if there was any steak in the to go area. Place is terrible. Better off at the one off Ulmerton.
Atmosphere: 1
Food: 1
Service: 1
Quality and service did not live up to Chipotle standards
Came to order here but left after seeing this nasty presentation.
They had nothing left when opened
Atmosphere: 1
Food: 4
Service: 1
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