What a complete disaster. This is for their Food truck, not physical location. 3 things important about serving from a food truck; it has to be fast, easy to eat and great food. The completely forgot about the first 2. Long line so figured it’s probably good and looking at reviews thought it would be worth the wait. 45 minutes wait in line. They were completely overwhelmed and lady who took my order (BTW, I’m a very heterosexual man, but there are a lot of kids around and if you’re going to lean forward to take orders, how about wearing a shirt that doesn’t let me see down to your belly button and all the things you stuff in your bra, such as lighters, etc.) got very snappy with everyone.
As you can see from video I posted where I asked people how long they had been waiting, it was over 2 HOURS for most. At that point, all of us should have had our food refunded or at least some type of discount, but nope. Never offered.
After an hour, when I went and asked the woman who took my order how long it would take, she said “in a while. I don’t know. We’re busy”. Guess what. That’s your JOB to know. They never gave anyone a receipt, just asked us to give them our names, and when we would ask how long it would be, they asked for our name and then asked what we ordered. Seriously? IT SHOULD BE ON THE TICKET WITH THE NAME I JUST GAVE YOU!!! FYI, I gave them the name “YO” to make it easy to remember but apparently, it was too difficult. There were over 30 people waiting and the crowd was getting angry!!! Finally, another woman showed up that got things moving. Whoever you are in the red shirt, thank you! I think we’d still be waiting if it wasn’t for you. You should have been there an hour before then.
Now the food. Remember the easy to eat part? Obviously it’s a food truck, so no crab pliers given. The other food truck actually cracked them before serving them so people could just peel them open. Nothing done here so it was impossible to eat (big crab legs were easier but still not ideal). Had to take them home to eat which defeats the purpose of a food truck.
The blue crabs had almost no meat in them. Complete waste of money. The crab legs were actually big and at least tasted good which is why it’s 2 stars and not one.
Based on the service alone and lack of care to try to make things right with customers, I’m leery to even go to their physical location.
Too much competition around to not take care of customers the way they should.
Very disappointing and had such high hopes.
Atmosphere: 1
Food: 2
Service: 1
Khena Kara
What a complete disaster. This is for their Food truck, not physical location.
3 things important about serving from a food truck; it has to be fast, easy to eat and great food.
The completely forgot about the first 2.
Long line so figured it’s probably good and looking at reviews thought it would be worth the wait.
45 minutes wait in line. They were completely overwhelmed and lady who took my order (BTW, I’m a very heterosexual man, but there are a lot of kids around and if you’re going to lean forward to take orders, how about wearing a shirt that doesn’t let me see down to your belly button and all the things you stuff in your bra, such as lighters, etc.) got very snappy with everyone.
As you can see from video I posted in comments (would not let me add as part of review for some reason) where I asked people how long they had been waiting, it was over 2 HOURS for most.
At that point, all of us should have had our food refunded or at least some type of discount, but nope. Never offered.
After an hour, when I went and asked the woman who took my order how long it would take, she said “in a while. I don’t know. We’re busy”. Guess what. That’s your JOB to know.
They never gave anyone a receipt, just asked us to give them our names, and when we would ask how long it would be, they asked for our name and then asked what we ordered. Seriously? IT SHOULD BE ON THE TICKET WITH THE NAME I JUST GAVE YOU!!!
FYI, I gave them the name “YO” to make it easy to remember but apparently, it was too difficult.
There were over 30 people waiting and the crowd was getting angry!!!
Finally, another woman showed up that got things moving. Whoever you are in the red shirt, thank you! I think we’d still be waiting if it wasn’t for you. You should have been there an hour before then.
Now the food. Remember the easy to eat part?
Obviously it’s a food truck, so no crab pliers given. The other food truck actually cracked them before serving them so people could just peel them open.
Nothing done here so it was impossible to eat (big crab legs were easier but still not ideal).
Had to take them home to eat which defeats the purpose of a food truck.
The blue crabs had almost no meat in them. Complete waste of money.
The crab legs were actually big and at least tasted good which is why it’s 2 stars and not one.
Based on the service alone and lack of care to try to make things right with customers, I’m leery to even go to their physical location.
Too much competition around to not take care of customers the way they should.
Very disappointing and had such high hopes.
1sexymona
AFTER HEARING ABOUT THIS RESTAURANT FOR OVER A YEAR, I FINALLY ORDERED FROM HERE. THE FOOD WAS REALLY GOOD. THE SNOW CRABS WERE SEASONED AND SPICY GARLIC AT MY REQUEST. WILL BE ORDERING AGAIN IN THE NEAR FUTURE.
Atmosphere: 1
Food: 4
Service: 3
Recommended dishes: Snow Crabs
Rylee Daddio
Fantastic seafool boil takeout spot. Prices very reasonable. Husband got a grouper sandwhich, I got a boil with snow crabs, shrimp, potatoes corn and I added eggs. Everything was fresh and seasoned to perfection. The hot garlic sauce is amazing, a must try! The young woman working was very nice too.
Food: 5
Service: 5
Chauncey Edwards
The food is of the scale. I loved every bite. I just wish the young lady that was taking the order was more friendly. It was our first time there and she had a lot of attitude. We was asking questions but she wasn't helpful at all !!!!! We did ask a customer that comes alot she gave me some good info. Great food for sure and I will go again soon. Just hope I don't get the attitude stuff again.
Atmosphere: 4
Food: 5
Service: 2
Tatianna Boo
Placed my order over the phone came to pick food up and was greeted with rudeness from a girl that works there .bad customer service
Brittanie Horne
I rarely leave reviews but since I left a praise report years ago on how delicious the food is, I now must leave a review on how poorly their customer service is. From day one they have always had terrible customer service and I've ALWAYS over liked it because the food is amazing however I cannot continue to be mistreated and made to feel as if I'm an inconvenience for patronizing their business.
The husband and daughter is both ignorant and illiterate with no sense of business intelligence. I made it perfectly clear that I was placing two separate orders and that I would like everything bagged separately once I get to the restaurant they charge my card for the whole order which came up to $177 even after I made it perfectly clear that it was two separate orders. I proceeded to ask for a receipt with the breakdown of the two separate orders, they refused and instead brought me a menu and told me to calculate it myself. The husband wanted to argue with me and continuously repeat what I specifically said when placing my order as if I wasn't aware of my request. I even found myself pleading with the husband telling him I did not want to argue and if it was such an inconvenience I could even simply take a picture of the handwritten tickets that have the totals at the bottom, again he refused. I'm not really sure why or what was the purpose in him refusing me a breakdown of the orders when I made it clear that the orders were for multiple people and I just wanted to make sure that I got my money back. Needless to say I never received what I asked for and will never support their business again.
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Snow Crabs
Brit Britt
I rarely leave reviews but since I left a praise report years ago on how delicious the food is, I now must leave a review on how poorly their customer service is. From day one they have always had terrible customer service and I've ALWAYS over liked it because the food is amazing however I cannot continue to be mistreated and made to feel as if I'm an inconvenience for patronizing their business.
The husband and daughter are both ignorant and illiterate with no sense of business intelligence. I made it perfectly clear that I was placing two separate orders and that I would like everything bagged separately once I get to the restaurant they charge my card for the whole order which came up to $177 even after I made it perfectly clear that it was two separate orders. I proceeded to ask for a receipt with the breakdown of the two separate orders, they refused and instead brought me a menu and told me to calculate it myself. The husband wanted to argue with me and continuously repeat what I specifically said when placing my order as if I wasn't aware of my request. I even found myself pleading with the husband telling him I did not want to argue and if it was such an inconvenience I could even simply take a picture of the handwritten tickets that have the totals at the bottom, again he refused. I'm not really sure why or what was the purpose in him refusing me a breakdown of the orders when I made it clear that the orders were for multiple people and I just wanted to make sure that I got my money back. Needless to say I never received what I asked for and will never support their business again.
Linda Leggett
I'm here for the sutah butter and the crabs
Atmosphere: 5
Food: 5
Service: 5
Jourdon Rich
I understand having your family work with you. It’s sad when you call and the kid that is there helping has terrible customer service skills. Can’t even go over my order without being rushed off the phone. They really need to do better.
called in to place a order and I had a few questions as I have never eaten here before the the gentleman here who answered must have been on his period! very rude and unprofessional! I decided not to order from here due to the lack of customer skills which the very bare minimum you need is to communicate and be respectful to customers. he rudely hung up onme after i inquired about the time they close. if you don’t have the time or patience to answer customer questions who are paying their money then you should not be answering the phone! just stay in the back and cook the crabs sir!
Russell Hargrove
This is one of my favorites places to go and get crabs ? from love the smoking Joe sauce ? ? ?
Atmosphere: 5
Food: 5
Service: 5
Dennis Sebahar
03/16/24. Yesterday we ordered the 30 blue crab party tray. I picked it up curbside. No one is allowed in. When it was unwrapped, we couldn’t be more pleased. The presentation was very pleasing. The crabs were perfectly stacked on one end of the tray with the corn and potatoes on the other. The crabs were whole with the shell removed for easy eating. Everything was generously coated with Old Bay seasoning and tasty garlic butter. The food was EXCELLENT.
Atmosphere: 1
Food: 5
Service: 5
Dennis Smith
03/16/24. Yesterday we ordered the 30 blue crab party tray. I picked it up curbside. No one is allowed in. When it was unwrapped, we couldn’t be more pleased. The presentation was very pleasing. The crabs were perfectly stacked on one end of the tray with the corn and potatoes on the other. The crabs were whole with the shell removed for easy eating. Everything was generously coated with Old Bay seasoning and tasty garlic butter.The food was EXCELLENT.
Atmosphere: 1
Food: 5
Service: 5
Recommended dishes: Blue Crabs w Corn & Potatoes
Robert Lewandowski
A hidden gem in a obscure small strip mall. Gave it a shot and was totally impressed and satisfied with the food. We had the spicy butter garlic sauce crabs, potatoes, shrimp, sausage and corn. Decent sized crabs and they were full. I highly recommend.
What a complete disaster. This is for their Food truck, not physical location.
3 things important about serving from a food truck; it has to be fast, easy to eat and great food.
The completely forgot about the first 2.
Long line so figured it’s probably good and looking at reviews thought it would be worth the wait.
45 minutes wait in line. They were completely overwhelmed and lady who took my order (BTW, I’m a very heterosexual man, but there are a lot of kids around and if you’re going to lean forward to take orders, how about wearing a shirt that doesn’t let me see down to your belly button and all the things you stuff in your bra, such as lighters, etc.) got very snappy with everyone.
As you can see from video I posted where I asked people how long they had been waiting, it was over 2 HOURS for most.
At that point, all of us should have had our food refunded or at least some type of discount, but nope. Never offered.
After an hour, when I went and asked the woman who took my order how long it would take, she said “in a while. I don’t know. We’re busy”. Guess what. That’s your JOB to know.
They never gave anyone a receipt, just asked us to give them our names, and when we would ask how long it would be, they asked for our name and then asked what we ordered. Seriously? IT SHOULD BE ON THE TICKET WITH THE NAME I JUST GAVE YOU!!!
FYI, I gave them the name “YO” to make it easy to remember but apparently, it was too difficult.
There were over 30 people waiting and the crowd was getting angry!!!
Finally, another woman showed up that got things moving. Whoever you are in the red shirt, thank you! I think we’d still be waiting if it wasn’t for you. You should have been there an hour before then.
Now the food. Remember the easy to eat part?
Obviously it’s a food truck, so no crab pliers given. The other food truck actually cracked them before serving them so people could just peel them open.
Nothing done here so it was impossible to eat (big crab legs were easier but still not ideal).
Had to take them home to eat which defeats the purpose of a food truck.
The blue crabs had almost no meat in them. Complete waste of money.
The crab legs were actually big and at least tasted good which is why it’s 2 stars and not one.
Based on the service alone and lack of care to try to make things right with customers, I’m leery to even go to their physical location.
Too much competition around to not take care of customers the way they should.
Very disappointing and had such high hopes.
Atmosphere: 1
Food: 2
Service: 1
What a complete disaster. This is for their Food truck, not physical location. 3 things important about serving from a food truck; it has to be fast, easy to eat and great food. The completely forgot about the first 2. Long line so figured it’s probably good and looking at reviews thought it would be worth the wait. 45 minutes wait in line. They were completely overwhelmed and lady who took my order (BTW, I’m a very heterosexual man, but there are a lot of kids around and if you’re going to lean forward to take orders, how about wearing a shirt that doesn’t let me see down to your belly button and all the things you stuff in your bra, such as lighters, etc.) got very snappy with everyone. As you can see from video I posted in comments (would not let me add as part of review for some reason) where I asked people how long they had been waiting, it was over 2 HOURS for most. At that point, all of us should have had our food refunded or at least some type of discount, but nope. Never offered. After an hour, when I went and asked the woman who took my order how long it would take, she said “in a while. I don’t know. We’re busy”. Guess what. That’s your JOB to know. They never gave anyone a receipt, just asked us to give them our names, and when we would ask how long it would be, they asked for our name and then asked what we ordered. Seriously? IT SHOULD BE ON THE TICKET WITH THE NAME I JUST GAVE YOU!!! FYI, I gave them the name “YO” to make it easy to remember but apparently, it was too difficult. There were over 30 people waiting and the crowd was getting angry!!! Finally, another woman showed up that got things moving. Whoever you are in the red shirt, thank you! I think we’d still be waiting if it wasn’t for you. You should have been there an hour before then. Now the food. Remember the easy to eat part? Obviously it’s a food truck, so no crab pliers given. The other food truck actually cracked them before serving them so people could just peel them open. Nothing done here so it was impossible to eat (big crab legs were easier but still not ideal). Had to take them home to eat which defeats the purpose of a food truck. The blue crabs had almost no meat in them. Complete waste of money. The crab legs were actually big and at least tasted good which is why it’s 2 stars and not one. Based on the service alone and lack of care to try to make things right with customers, I’m leery to even go to their physical location. Too much competition around to not take care of customers the way they should. Very disappointing and had such high hopes.
AFTER HEARING ABOUT THIS RESTAURANT FOR OVER A YEAR, I FINALLY ORDERED FROM HERE. THE FOOD WAS REALLY GOOD. THE SNOW CRABS WERE SEASONED AND SPICY GARLIC AT MY REQUEST. WILL BE ORDERING AGAIN IN THE NEAR FUTURE.
Atmosphere: 1
Food: 4
Service: 3
Recommended dishes: Snow Crabs
Fantastic seafool boil takeout spot. Prices very reasonable. Husband got a grouper sandwhich, I got a boil with snow crabs, shrimp, potatoes corn and I added eggs. Everything was fresh and seasoned to perfection. The hot garlic sauce is amazing, a must try! The young woman working was very nice too.
Food: 5
Service: 5
The food is of the scale. I loved every bite. I just wish the young lady that was taking the order was more friendly. It was our first time there and she had a lot of attitude. We was asking questions but she wasn't helpful at all !!!!! We did ask a customer that comes alot she gave me some good info. Great food for sure and I will go again soon. Just hope I don't get the attitude stuff again.
Atmosphere: 4
Food: 5
Service: 2
Placed my order over the phone came to pick food up and was greeted with rudeness from a girl that works there .bad customer service
I rarely leave reviews but since I left a praise report years ago on how delicious the food is, I now must leave a review on how poorly their customer service is. From day one they have always had terrible customer service and I've ALWAYS over liked it because the food is amazing however I cannot continue to be mistreated and made to feel as if I'm an inconvenience for patronizing their business.
The husband and daughter is both ignorant and illiterate with no sense of business intelligence. I made it perfectly clear that I was placing two separate orders and that I would like everything bagged separately once I get to the restaurant they charge my card for the whole order which came up to $177 even after I made it perfectly clear that it was two separate orders. I proceeded to ask for a receipt with the breakdown of the two separate orders, they refused and instead brought me a menu and told me to calculate it myself. The husband wanted to argue with me and continuously repeat what I specifically said when placing my order as if I wasn't aware of my request. I even found myself pleading with the husband telling him I did not want to argue and if it was such an inconvenience I could even simply take a picture of the handwritten tickets that have the totals at the bottom, again he refused. I'm not really sure why or what was the purpose in him refusing me a breakdown of the orders when I made it clear that the orders were for multiple people and I just wanted to make sure that I got my money back. Needless to say I never received what I asked for and will never support their business again.
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Snow Crabs
I rarely leave reviews but since I left a praise report years ago on how delicious the food is, I now must leave a review on how poorly their customer service is. From day one they have always had terrible customer service and I've ALWAYS over liked it because the food is amazing however I cannot continue to be mistreated and made to feel as if I'm an inconvenience for patronizing their business. The husband and daughter are both ignorant and illiterate with no sense of business intelligence. I made it perfectly clear that I was placing two separate orders and that I would like everything bagged separately once I get to the restaurant they charge my card for the whole order which came up to $177 even after I made it perfectly clear that it was two separate orders. I proceeded to ask for a receipt with the breakdown of the two separate orders, they refused and instead brought me a menu and told me to calculate it myself. The husband wanted to argue with me and continuously repeat what I specifically said when placing my order as if I wasn't aware of my request. I even found myself pleading with the husband telling him I did not want to argue and if it was such an inconvenience I could even simply take a picture of the handwritten tickets that have the totals at the bottom, again he refused. I'm not really sure why or what was the purpose in him refusing me a breakdown of the orders when I made it clear that the orders were for multiple people and I just wanted to make sure that I got my money back. Needless to say I never received what I asked for and will never support their business again.
I'm here for the sutah butter and the crabs
Atmosphere: 5
Food: 5
Service: 5
I understand having your family work with you. It’s sad when you call and the kid that is there helping has terrible customer service skills. Can’t even go over my order without being rushed off the phone. They really need to do better.
Service: 1
Restaurantji Recommends
called in to place a order and I had a few questions as I have never eaten here before the the gentleman here who answered must have been on his period! very rude and unprofessional! I decided not to order from here due to the lack of customer skills which the very bare minimum you need is to communicate and be respectful to customers. he rudely hung up onme after i inquired about the time they close. if you don’t have the time or patience to answer customer questions who are paying their money then you should not be answering the phone! just stay in the back and cook the crabs sir!
This is one of my favorites places to go and get crabs ? from love the smoking Joe sauce ? ? ?
Atmosphere: 5
Food: 5
Service: 5
03/16/24. Yesterday we ordered the 30 blue crab party tray. I picked it up curbside. No one is allowed in. When it was unwrapped, we couldn’t be more pleased. The presentation was very pleasing. The crabs were perfectly stacked on one end of the tray with the corn and potatoes on the other. The crabs were whole with the shell removed for easy eating. Everything was generously coated with Old Bay seasoning and tasty garlic butter.
The food was EXCELLENT.
Atmosphere: 1
Food: 5
Service: 5
03/16/24. Yesterday we ordered the 30 blue crab party tray. I picked it up curbside. No one is allowed in. When it was unwrapped, we couldn’t be more pleased. The presentation was very pleasing. The crabs were perfectly stacked on one end of the tray with the corn and potatoes on the other. The crabs were whole with the shell removed for easy eating. Everything was generously coated with Old Bay seasoning and tasty garlic butter.The food was EXCELLENT.
Atmosphere: 1
Food: 5
Service: 5
Recommended dishes: Blue Crabs w Corn & Potatoes
A hidden gem in a obscure small strip mall. Gave it a shot and was totally impressed and satisfied with the food. We had the spicy butter garlic sauce crabs, potatoes, shrimp, sausage and corn. Decent sized crabs and they were full. I highly recommend.
Food: 5
Service: 5
Recommended dishes: Blue Crabs w Corn & Potatoes
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