Multiple issues with customer service over the years. In recent weeks, orders canceled due to being“out of stock” even though items showed as in stock online. Then was told needed to order a minimum of five items. This was not listed anywhere on the website.
Nidia Del Mar
New ownership changed shipping policy and now ships USPS with delivery range of 1-2 weeks for fresh food instead of shipping FedEx 2-3 day like stated on their website. (Make it make sense) Spent $300 on food that was supposed to arrive in 2-3 days and instead took 1.5 weeks. They told me I should have bought their shipping protection plan. Not sure how the extra $30 was going to prevent the company from using the wrong shipping company but that’s ok.
POTG has become a scam company.
Use Urban AIP for your AIP food needs - they are much better than POTG.
Sabine Ellsworth
Not the same since the company was sold. Food looks like dog food
Worst shipping EVER!! Ordered some squash bisque recently … sounds nice right??? It looked like a darkish thick paste and nothing about it remotely resembled squash bisque! Made me sick literally! They ship when they want and how they want!! They will cancel due to mechanical problems or food will arrive a week later after paying a premium for TWO DAY shipping! done
Courtney Michael
Horrible customer service. I’ve had several shipping problems and delays. I’ve spent close to 5,000 to this company and you cannot depend on when you will get your food. I continued to still give them a chance but I had to finally cancel today. I spend 300 a week with them and 25% of your price is for two day shipping. I had an order deliver 3 days late this week and completely hot and not edible. I was told I could not have a refund because I didn’t pay for shipping protection! After already paying 50 bucks for two day shipping! All I was offered was 45% store credit discount. This company ruined a week long vacation for me because I ordered all my food for a week from them and it never shipped. The same thing just happened this week. I ordered food to get me through a business trip and of course, it didn’t deliver until three days later and got.
Tyler L
I used to love this place! Ordered for years very, very often. They had the best food, tho expensive, given my major health issues…. it was worth it to me. But they changed ownership and everything changed. Cheaper packaging but the taste of the food was the biggest thing that changed! Nothing tasted the same anymore… so sadly I stopped ordering. I posted on one of their posts about it on social media, not being rude at all, making a comment about the change… and then they decided to erase my comments and block me… which says a lot!! Looking at other things since the new ownership has taken over… they say they love feedback from customers… to help make things better… but they don’t really. Blocking and deleting comments says a lot. Then to come on here and see so many poor reviews in the last year of the change… it wasn’t just me that could tell the difference in the food and quality. Sure wish the original owners never sold. :(
D D
Such a rip off. You get stuff that won’t even pass as substantial for an appetizer. The packaging makes it exhausting and you feel like all that work just to get to small portions
Michelle Barbetta
I have ordered from POTG since I started an AIP diet in 2023. The food was great, they were decent portions for one person, quality foods. and all of it came in sealed trays with nutrition information and directions to reheat in the oven. I ordered from them for nearly a year with free shipping. Suddenly, last fall, they seemed to have a significant change in the product. The portion sizes shrank (from 10 chicken nuggets to 4! From what seemed like a full sweet potato to not even a half. From a full bowl of breakfast hash to a half a bowl of hash.), the meat had a lot more fat in it (the five small strips of steak were practically just fat), the food was all tightly wrapped in plastic with no nutritional information nor reheating instructions on many dishes, online the directions say to microwave the meals in plastic (anyone on an AIP diet knows this is not AIP), and shipping went from being included for large orders to costing over $40! For the price of each item, you would expect to get a full meal out of the dish and you used to. Now, it’s hardly a snack size.
This is all so very sad because it had been an amazing find for those on the AIP diet like myself. I ordered at every holiday, so I would have good food to eat while my family ate our traditional favorites, and I’d also order randomly throughout the year to have backup meal options for when I’d travel, have busy weeks at work, or experience debilitating autoimmune fatigue. I ordered again recently for the holiday and the portion sizes are still unbelievably small to call them a “meal”, and shipping was again more than $40. This is just such a disappointment. Back on the hunt for a good company with good providers that actually will stay loyal to their loyal customers.
Michelle Barbetta
I have ordered from POTG since I started an AIP diet in 2023. The food was great, they were decent portions for one person, quality foods. and all of it came in sealed trays with nutrition information and directions to reheat in the oven. I ordered from them for nearly a year with free shipping. Suddenly, last fall, they seemed to have a significant change in the product. The portion sizes shrank (from 10 chicken nuggets to 4! From what seemed like a full sweet potato to not even a half. From a full bowl of breakfast hash to a half a bowl of hash.), the meat had a lot more fat in it (the five small strips of steak were practically just fat), the food was all tightly wrapped in plastic with no nutritional information nor reheating instructions on many dishes, online the directions say to microwave the meals in plastic (anyone on an AIP diet knows this is not AIP), and shipping went from being included for large orders to costing over $40! For the price of each item, you would expect to get a full meal out of the dish and you used to. Now, it’s hardly a snack size.
This is all so very sad because it had been an amazing find for those on the AIP diet like myself. I ordered at every holiday, so I would have good food to eat while my family ate our traditional favorites, and I’d also order randomly throughout the year to have backup meal options for when I’d travel, have busy weeks at work, or experience debilitating autoimmune fatigue. I ordered again recently for the holiday and the portion sizes are still unbelievably small to call them a “meal”, and shipping was again more than $40. This is just such a disappointment. Back on the hunt for a good company with good provides that actually will stay loyal to their loyal customers.
Shae Meller
I have a $1430 gift code/credit from 9 years ago that I’ve not had an opportunity to use. It did NOT have an expiration date. I’m finally settled & went to the site to place an order & the gift code wouldn't work. I forwarded my email proof of the gift code/credit but they are saying they recently bought this company so they won’t honor my gift code/credit but will give me 20% off two orders… as though that’s reasonable compensation for $1430. I was obviously a good customer once upon a time & planned on using them again but obviously that’s not going to happen.
Eleanna
I have a recurring subscription for 16+ meals weekly, yet the delivery and the use of ice packs have become completely below standard. My food was ordered on the 15th, sent out on the 16th, and was supposed to arrive on the 18th. I kept sending emails to your customer support and had to call FedEx to understand what happened to my package. They informed me that POTG chose a cheaper delivery option, hence the delay.
So, from what I understand, I pay $40 USD plus an additional $8 for so-called insurance and delivery charges, yet my food arrives hot, spoiled, and rotten? Your customer service doesn’t answer the phone as it goes to voicemail, and they don’t respond to emails, despite numerous ones with picture evidence. Your operations and customer service team should have fixed the issue when I first brought it up on Friday, after my first batch of soups arrived defrosted and I informed them that FedEx is saying that the second much larger part of my order won’t arrive till Monday. Yet, you instructed me to wait and let you know if it didn’t arrive, assuring me you’d fix it by Monday.
Well, Monday has come, and after sending numerous emails over Saturday, Sunday, and Monday, I still have no response or solution, leaving me stuck with rotten food.
Like the other reviewers, am asking what happened? There is no longer any meal package sleeve or heating instructions. The food is shrink wrapped, unidentifiable and appears to be in smaller portions,. There’s no dry ice for transport plus the 8 meals look like they were just literally thrown into the box without any organization. Not appealing or what you’d expect for a $200+ order. The prices - especially the $41 shipping and protection program - make it just not worth it anymore for the convenience. Definitely my last order after being a customer for many years.
Stephanie Lievano
I have been auto-shipping for a couple years now. POTG is the only prepared AIP option I have found when I need meals in a pinch and is pricey. I have leaky gut due to mold toxicity and a ton of food sensitivities due to that so there are very few items on the menu I can have.
I have reached out to the company a handful of times asking for more garlic free options due to my sensitivities. Received a positive response, yet there are now less garlic free options. POTG seemed to be an accessible company to those with autoimmune issues, but is not that accessible.
And they got rid of the cakes which I loved to keep one on hand so I wouldn't miss out on celebrations ?
Jamie Italiano
What happened?!?! I have been a loyal, happy customer for almost 10 years. Ever since the company made the move to California, everything changed. Did ownership change? The portions are smaller, the heating instructions are missing, and the quality of the food and packaging went downhill. In my last order, I ordered mojo chicken empanadas, and received cuban pork empanadas in a package that said mojo chicken. Several items were cold, but not frozen. The order I received today, every single item was just cool to the touch, not even cold, and definitely not frozen. I don’t feel comfortable eating anything with meat that arrives barely cool to the touch. Feels like food poisoning waiting to happen. The items are way to expensive for this to be the case, and not once, but my last several orders. This may be my last purchase, which stinks because I have 2 autoimmune diseases and it’s been so helpful to have compliant, healthy, delicious food. Can someone advise?
Annette Kuebler
POTG quality has gone downhill with the change in packaging.The meals look unappetizing in their shrink wrap, hard to get out of the package & throwing it all in a pan for the price paid is insane. We tend to eat with our eyes, but mine are not at all happy with the meals. The tortilla size shrunk to 4" and are thick. They told me the kitchen is the same & would put cooking instructions on the items. This order had some instructions, but not all. I have been a subscriber for a couple of years & am sad to be looking for alternatives.
R R
As a Florida local, the food no longer comes from Florida, it was shipped from California and there are no labels on the packages (no reheating instructions, no nutritional value). I have been calling to find out if the chicken is pasture raised or organic or both, but no one answers. I haven’t eaten any meals yet, but I sure hope the quality of food hasn’t gone down with these odd changes.
Multiple issues with customer service over the years. In recent weeks, orders canceled due to being“out of stock” even though items showed as in stock online. Then was told needed to order a minimum of five items. This was not listed anywhere on the website.
New ownership changed shipping policy and now ships USPS with delivery range of 1-2 weeks for fresh food instead of shipping FedEx 2-3 day like stated on their website. (Make it make sense) Spent $300 on food that was supposed to arrive in 2-3 days and instead took 1.5 weeks. They told me I should have bought their shipping protection plan. Not sure how the extra $30 was going to prevent the company from using the wrong shipping company but that’s ok. POTG has become a scam company. Use Urban AIP for your AIP food needs - they are much better than POTG.
Not the same since the company was sold. Food looks like dog food Worst shipping EVER!! Ordered some squash bisque recently … sounds nice right??? It looked like a darkish thick paste and nothing about it remotely resembled squash bisque! Made me sick literally! They ship when they want and how they want!! They will cancel due to mechanical problems or food will arrive a week later after paying a premium for TWO DAY shipping! done
Horrible customer service. I’ve had several shipping problems and delays. I’ve spent close to 5,000 to this company and you cannot depend on when you will get your food. I continued to still give them a chance but I had to finally cancel today. I spend 300 a week with them and 25% of your price is for two day shipping. I had an order deliver 3 days late this week and completely hot and not edible. I was told I could not have a refund because I didn’t pay for shipping protection! After already paying 50 bucks for two day shipping! All I was offered was 45% store credit discount. This company ruined a week long vacation for me because I ordered all my food for a week from them and it never shipped. The same thing just happened this week. I ordered food to get me through a business trip and of course, it didn’t deliver until three days later and got.
I used to love this place! Ordered for years very, very often. They had the best food, tho expensive, given my major health issues…. it was worth it to me. But they changed ownership and everything changed.
Cheaper packaging but the taste of the food was the biggest thing that changed! Nothing tasted the same anymore… so sadly I stopped ordering. I posted on one of their posts about it on social media, not being rude at all, making a comment about the change… and then they decided to erase my comments and block me… which says a lot!! Looking at other things since the new ownership has taken over… they say they love feedback from customers… to help make things better… but they don’t really. Blocking and deleting comments says a lot. Then to come on here and see so many poor reviews in the last year of the change… it wasn’t just me that could tell the difference in the food and quality. Sure wish the original owners never sold. :(
Such a rip off. You get stuff that won’t even pass as substantial for an appetizer. The packaging makes it exhausting and you feel like all that work just to get to small portions
I have ordered from POTG since I started an AIP diet in 2023. The food was great, they were decent portions for one person, quality foods. and all of it came in sealed trays with nutrition information and directions to reheat in the oven. I ordered from them for nearly a year with free shipping. Suddenly, last fall, they seemed to have a significant change in the product. The portion sizes shrank (from 10 chicken nuggets to 4! From what seemed like a full sweet potato to not even a half. From a full bowl of breakfast hash to a half a bowl of hash.), the meat had a lot more fat in it (the five small strips of steak were practically just fat), the food was all tightly wrapped in plastic with no nutritional information nor reheating instructions on many dishes, online the directions say to microwave the meals in plastic (anyone on an AIP diet knows this is not AIP), and shipping went from being included for large orders to costing over $40! For the price of each item, you would expect to get a full meal out of the dish and you used to. Now, it’s hardly a snack size. This is all so very sad because it had been an amazing find for those on the AIP diet like myself. I ordered at every holiday, so I would have good food to eat while my family ate our traditional favorites, and I’d also order randomly throughout the year to have backup meal options for when I’d travel, have busy weeks at work, or experience debilitating autoimmune fatigue. I ordered again recently for the holiday and the portion sizes are still unbelievably small to call them a “meal”, and shipping was again more than $40. This is just such a disappointment. Back on the hunt for a good company with good providers that actually will stay loyal to their loyal customers.
I have ordered from POTG since I started an AIP diet in 2023. The food was great, they were decent portions for one person, quality foods. and all of it came in sealed trays with nutrition information and directions to reheat in the oven. I ordered from them for nearly a year with free shipping. Suddenly, last fall, they seemed to have a significant change in the product. The portion sizes shrank (from 10 chicken nuggets to 4! From what seemed like a full sweet potato to not even a half. From a full bowl of breakfast hash to a half a bowl of hash.), the meat had a lot more fat in it (the five small strips of steak were practically just fat), the food was all tightly wrapped in plastic with no nutritional information nor reheating instructions on many dishes, online the directions say to microwave the meals in plastic (anyone on an AIP diet knows this is not AIP), and shipping went from being included for large orders to costing over $40! For the price of each item, you would expect to get a full meal out of the dish and you used to. Now, it’s hardly a snack size. This is all so very sad because it had been an amazing find for those on the AIP diet like myself. I ordered at every holiday, so I would have good food to eat while my family ate our traditional favorites, and I’d also order randomly throughout the year to have backup meal options for when I’d travel, have busy weeks at work, or experience debilitating autoimmune fatigue. I ordered again recently for the holiday and the portion sizes are still unbelievably small to call them a “meal”, and shipping was again more than $40. This is just such a disappointment. Back on the hunt for a good company with good provides that actually will stay loyal to their loyal customers.
I have a $1430 gift code/credit from 9 years ago that I’ve not had an opportunity to use. It did NOT have an expiration date. I’m finally settled & went to the site to place an order & the gift code wouldn't work. I forwarded my email proof of the gift code/credit but they are saying they recently bought this company so they won’t honor my gift code/credit but will give me 20% off two orders… as though that’s reasonable compensation for $1430. I was obviously a good customer once upon a time & planned on using them again but obviously that’s not going to happen.
I have a recurring subscription for 16+ meals weekly, yet the delivery and the use of ice packs have become completely below standard. My food was ordered on the 15th, sent out on the 16th, and was supposed to arrive on the 18th. I kept sending emails to your customer support and had to call FedEx to understand what happened to my package. They informed me that POTG chose a cheaper delivery option, hence the delay.
So, from what I understand, I pay $40 USD plus an additional $8 for so-called insurance and delivery charges, yet my food arrives hot, spoiled, and rotten? Your customer service doesn’t answer the phone as it goes to voicemail, and they don’t respond to emails, despite numerous ones with picture evidence. Your operations and customer service team should have fixed the issue when I first brought it up on Friday, after my first batch of soups arrived defrosted and I informed them that FedEx is saying that the second much larger part of my order won’t arrive till Monday. Yet, you instructed me to wait and let you know if it didn’t arrive, assuring me you’d fix it by Monday.
Well, Monday has come, and after sending numerous emails over Saturday, Sunday, and Monday, I still have no response or solution, leaving me stuck with rotten food.
Restaurantji Recommends
Like the other reviewers, am asking what happened? There is no longer any meal package sleeve or heating instructions. The food is shrink wrapped, unidentifiable and appears to be in smaller portions,. There’s no dry ice for transport plus the 8 meals look like they were just literally thrown into the box without any organization. Not appealing or what you’d expect for a $200+ order. The prices - especially the $41 shipping and protection program - make it just not worth it anymore for the convenience. Definitely my last order after being a customer for many years.
I have been auto-shipping for a couple years now. POTG is the only prepared AIP option I have found when I need meals in a pinch and is pricey. I have leaky gut due to mold toxicity and a ton of food sensitivities due to that so there are very few items on the menu I can have.
I have reached out to the company a handful of times asking for more garlic free options due to my sensitivities. Received a positive response, yet there are now less garlic free options. POTG seemed to be an accessible company to those with autoimmune issues, but is not that accessible.
And they got rid of the cakes which I loved to keep one on hand so I wouldn't miss out on celebrations ?
What happened?!?! I have been a loyal, happy customer for almost 10 years. Ever since the company made the move to California, everything changed. Did ownership change? The portions are smaller, the heating instructions are missing, and the quality of the food and packaging went downhill. In my last order, I ordered mojo chicken empanadas, and received cuban pork empanadas in a package that said mojo chicken. Several items were cold, but not frozen. The order I received today, every single item was just cool to the touch, not even cold, and definitely not frozen. I don’t feel comfortable eating anything with meat that arrives barely cool to the touch. Feels like food poisoning waiting to happen. The items are way to expensive for this to be the case, and not once, but my last several orders. This may be my last purchase, which stinks because I have 2 autoimmune diseases and it’s been so helpful to have compliant, healthy, delicious food. Can someone advise?
POTG quality has gone downhill with the change in packaging.The meals look unappetizing in their shrink wrap, hard to get out of the package & throwing it all in a pan for the price paid is insane. We tend to eat with our eyes, but mine are not at all happy with the meals. The tortilla size shrunk to 4" and are thick. They told me the kitchen is the same & would put cooking instructions on the items. This order had some instructions, but not all. I have been a subscriber for a couple of years & am sad to be looking for alternatives.
As a Florida local, the food no longer comes from Florida, it was shipped from California and there are no labels on the packages (no reheating instructions, no nutritional value). I have been calling to find out if the chicken is pasture raised or organic or both, but no one answers. I haven’t eaten any meals yet, but I sure hope the quality of food hasn’t gone down with these odd changes.
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