Horrible customer service, employee Amanda was extremely rude and refused to do her job , she was racist towards me, she seemed irritated by the way she looked at me despectively and talked as if i was a child. Shes definitely NOT meant to be in customer service she doesnt treat customers with respect.
Nia Imani
A few days ago, I ordered a veggie patty sub through the Subway website only to be on my way when I received a call from the store that they don’t carry veggie patties so they couldn’t make my sandwich. I was told that, in order to get a refund, I would need to contact Subway through my confirmation email. Well, that’s been impossible. I’ve used the chat twice and gotten no acknowledgment or response. I tried calling the store. Voicemail was full. Emailed the only email address I could find and the website says it will only respond to inquiries and for customer support go to another website. That webpage is down. This is ridiculous! I need my money refunded to me! I never received my order because the Subway website had a menu item on there that wasn’t even carried.
Jennifer Dean
I ordered a steak and cheese not toasted, when I get home the meat was almost frozen. He didn't even heat up the meat! Who does that? I even left a $5 tip!
AJ
Lily is the most caring Subway customer service that me and my wife have met, and we have been in many different states. She is the kind of person to make a general manager or leader. She could make a big difference in the industry. Thank u Lily
Stephen Eckert
A really nice guy TIA spelling?
billijo b
Doing an order by phone for someone who is UNABLE TO SEE. Asked if we could do one sandwich at the time to lessen confusion and the guy behind the counter said no. Had to go back and forth on each sandwich verifying which item went on which particular sandwich because the ordered couldn’t see it in person like I could. Rude and horrible customer service. 11/7 at 11:46am, server number says 200049. Transaction# 1/A-518187
Atmosphere: 3
Food: 4
Service: 1
Tasha
I walked in to pick up a food delivery and there was only 1 worker and he was taking care of a group. He didn’t greet me He said “I’m working on your order” clearly he wasn’t. That’s why orders are sent way ahead of time. He should have had the order done before I got there. Hire more staff and your workers won’t look so run down! Horrible!
Atmosphere: 1
Food: 1
Service: 1
Rene Dunn
Went into get a chicken teriyaki sub. Very disappointed. More expensive than ever & half the sandwich. Very little chicken, probably 1/2 of what they used to place on the sub. I asked for Lettuce, tomato, black olives & cucumber. When he placed a few small slices of everything on the sandwich, I asked for a few more black olives. He advised they can only put 6 items of each veggie on the sub. They were not whole olives they were very small slices. He explained that are loosing money on the veggie's. Not whole olives but 6 small slices of black olives? Needless to say this was my last trip to subway!!
Food: 1
Service: 2
Christine Smith
This is my first time ever coming to this store , and my friend and her kid go in to use the bathroom 1 time and came back out to the car to discuss if we wanted to have subway or not about 5-10 mins i go in to go to the bathroom and then after i was possibly going to buy myself a sandwich since my friend wanted to eat something different. i was approached by an employee before i could get to the bathroom stating he has me on camera coming in 4-5 times to use the bathroom but this is my first time ever in this store . he proceeds to tell me he doesn't want his bathroom messed up by me and was very rude I didn't get his name but man that was some experience I didn't even want a sub anymore i turned right back around and out the door if i could give it a 0 star just for the customer service i would.
D Rupp
Ernie is killing it here. Great service, great communication and such a hardworking guy. Ernie was literally the only employee there working and he took care a line of 7 people alone during the time I was there. He handled the rush and the customers perfectly. Go Ernie!! Thank you for your hard work!
Just visited this location. There was a gentleman working there the manager He was running the store by himself doing an excellent job. Was friendly and deserves to be paid more than he is. Says he has been by himself going on months. He needs to be paid accordingly.
Food: 5
Service: 5
Joey Laparan
Just ordered my sandwich using the app. Suppose to be double meat on both. It’s not even a deluxe. Bread is wrong. Sauce is wrong. Shows that management doesn’t know how to train employees. People that work here are not very honest either. Stay away from this store.
Atmosphere: 2
Food: 1
Service: 1
Kayla Lacewell
Very disappointed as you can see it's supposed to be turkey and ham and I paid extra only to get turkey and was not even greates by the woman working smh
Nick Beebe
Very disappointed as you can see it's supposed to be turkey and ham and I paid extra only to get turkey and was not even greates by the woman working smh
jaydone
Ernie hooked my girlfriend and I up and did a great job. Straight to the point and gave us a very nice experience.
Horrible customer service, employee Amanda was extremely rude and refused to do her job , she was racist towards me, she seemed irritated by the way she looked at me despectively and talked as if i was a child. Shes definitely NOT meant to be in customer service she doesnt treat customers with respect.
A few days ago, I ordered a veggie patty sub through the Subway website only to be on my way when I received a call from the store that they don’t carry veggie patties so they couldn’t make my sandwich. I was told that, in order to get a refund, I would need to contact Subway through my confirmation email. Well, that’s been impossible. I’ve used the chat twice and gotten no acknowledgment or response. I tried calling the store. Voicemail was full. Emailed the only email address I could find and the website says it will only respond to inquiries and for customer support go to another website. That webpage is down. This is ridiculous! I need my money refunded to me! I never received my order because the Subway website had a menu item on there that wasn’t even carried.
I ordered a steak and cheese not toasted, when I get home the meat was almost frozen. He didn't even heat up the meat! Who does that? I even left a $5 tip!
Lily is the most caring Subway customer service that me and my wife have met, and we have been in many different states. She is the kind of person to make a general manager or leader. She could make a big difference in the industry. Thank u Lily
A really nice guy TIA spelling?
Doing an order by phone for someone who is UNABLE TO SEE. Asked if we could do one sandwich at the time to lessen confusion and the guy behind the counter said no. Had to go back and forth on each sandwich verifying which item went on which particular sandwich because the ordered couldn’t see it in person like I could. Rude and horrible customer service. 11/7 at 11:46am, server number says 200049. Transaction# 1/A-518187
Atmosphere: 3
Food: 4
Service: 1
I walked in to pick up a food delivery and there was only 1 worker and he was taking care of a group. He didn’t greet me He said “I’m working on your order” clearly he wasn’t. That’s why orders are sent way ahead of time. He should have had the order done before I got there. Hire more staff and your workers won’t look so run down! Horrible!
Atmosphere: 1
Food: 1
Service: 1
Went into get a chicken teriyaki sub. Very disappointed. More expensive than ever & half the sandwich. Very little chicken, probably 1/2 of what they used to place on the sub. I asked for Lettuce, tomato, black olives & cucumber. When he placed a few small slices of everything on the sandwich, I asked for a few more black olives. He advised they can only put 6 items of each veggie on the sub. They were not whole olives they were very small slices. He explained that are loosing money on the veggie's. Not whole olives but 6 small slices of black olives? Needless to say this was my last trip to subway!!
Food: 1
Service: 2
This is my first time ever coming to this store , and my friend and her kid go in to use the bathroom 1 time and came back out to the car to discuss if we wanted to have subway or not about 5-10 mins i go in to go to the bathroom and then after i was possibly going to buy myself a sandwich since my friend wanted to eat something different. i was approached by an employee before i could get to the bathroom stating he has me on camera coming in 4-5 times to use the bathroom but this is my first time ever in this store . he proceeds to tell me he doesn't want his bathroom messed up by me and was very rude I didn't get his name but man that was some experience I didn't even want a sub anymore i turned right back around and out the door if i could give it a 0 star just for the customer service i would.
Ernie is killing it here. Great service, great communication and such a hardworking guy. Ernie was literally the only employee there working and he took care a line of 7 people alone during the time I was there. He handled the rush and the customers perfectly. Go Ernie!! Thank you for your hard work!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Oatmeal Raisin, Cold Cut Combo
Restaurantji Recommends
Just visited this location. There was a gentleman working there the manager He was running the store by himself doing an excellent job. Was friendly and deserves to be paid more than he is. Says he has been by himself going on months. He needs to be paid accordingly.
Food: 5
Service: 5
Just ordered my sandwich using the app. Suppose to be double meat on both. It’s not even a deluxe. Bread is wrong. Sauce is wrong. Shows that management doesn’t know how to train employees. People that work here are not very honest either. Stay away from this store.
Atmosphere: 2
Food: 1
Service: 1
Very disappointed as you can see it's supposed to be turkey and ham and I paid extra only to get turkey and was not even greates by the woman working smh
Very disappointed as you can see it's supposed to be turkey and ham and I paid extra only to get turkey and was not even greates by the woman working smh
Ernie hooked my girlfriend and I up and did a great job. Straight to the point and gave us a very nice experience.
Atmosphere: 5
Food: 5
Service: 5
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