I'm a doordasher.It took over ten minutes, which put me eight minutes past my pickup time to just get one plate for my customer.It is absolutely ridiculous that you people only have one person working the line.This is out of control.You need to call doordash and tell them you can't handle it.
Service: 1
Nick Ross
Well the food is always good here but beware, went there today and there was a grown man with make up and dressed as a woman working the register. Don’t want to have to explain this crap to my kid so I won’t be back. Was going about twice a week the hot orange chicken was awesome.
Y'shua יהוה
food wasn't as fresh as I would have liked, the service was acceptable. And the food had good taste. I did arrive during restaurant break times, at the beginning of dinner rush, it was slow when I arrived
Atmosphere: 4
Food: 4
Service: 4
Ed Flowers
Very good food and great service. Clean dining area. Lot's of options. Loved it. We will be back.
Atmosphere: 5
Food: 5
Service: 5
Ashley Edmondson
Personally, I've ate here twice and both time got extremely sick.
Atmosphere: 2
Food: 1
Service: 2
Gage Bevington
Service was fine nice people and clean just not good Chinese food go to new china in the Winn Dixie parking lot in Beverly Hills will not disappoint you like this place will
Atmosphere: 5
Food: 1
Service: 5
Yani Lopez
I have gone to different Pandas Express and I have to say this one is my favorite!!! I went today Sept 24 th the drive through was packed and there was people inside. I made mistake on my order and Jamie C and Cailin were very patient with me I have to say they went above and beyond to help me!!!! I was going to wait till tomorrow to put this review but they were so nice and helpful that I couldn't wait 😀!!!! Will definitely be going here again.
Atmosphere: 5
Food: 5
Service: 5
Robert Neighbarger
Think mushroom chicken was bottom of pan quality,had better in past
Atmosphere: 3
Food: 3
Service: 4
heather Wiegele
I placed an order through the Panda Express app, which outsources delivery to DoorDash. My order arrived completely wrong with just one item in the bag, and it wasn’t even what I ordered. There was no receipt and no way to verify anything. I had already paid for delivery and tipped the driver.
Justine, the store manager, was professional, patient, and helpful. She refunded the entrée and handled my frustration with calm and respect. She did what she could, and I genuinely appreciate her effort.
But the larger issue is this: Panda Express has the brand, platform, and customer base to deliver excellent service. By outsourcing delivery to DoorDash without any real accountability or resolution power, they are limiting that potential. When something goes wrong, the customer is left stuck between two companies, neither of which takes full responsibility.
Panda should empower their store teams to fully resolve customer issues, including those involving delivery mistakes. They should also rethink the use of third-party services that weaken the customer experience. This could have been a moment of service excellence, but the system didn’t allow it.
Atmosphere: 1
Food: 1
Service: 1
Tami's Unique Treasures
Absolute rudest lady serving EVER! 7PM(ISH) September 11. Young boy at the register was pleasant (Dowdy? Rowdy?- I missed his name because I was focusing on the the grouchy lady serving. )
Everything looks fresh. Very clean and well stocked.
Atmosphere: 4
Food: 5
Service: 5
Tyler Morrison
The food is good quality and consistent. The service is great as well.
Atmosphere: 3
Food: 4
Service: 5
Brian Lee
Horrible customer service. An employee named Alyssa always has a bad attitude, and doesn't smile. Tonight in front of my family, she called me 'hun' and 'babe' when processing my order. She also refused to take my drink order until after she rang up my food. Incorrect orders, items not available, and bad service means we won't be returning to this location.
Atmosphere: 3
Food: 5
Service: 1
Laura May
As an entrepreneur, I know a business or restaurant is only as strong as the team who runs it—and leadership always starts at the top.
Today at Panda Express, I had the pleasure of discovering great leadership in action. I believe her name was Hannah, and it is clear she leads by example. She isn’t afraid to dive in and do the work right alongside her team, and her style leaves them feeling both respected and heard.
Because of that, the entire staff works together seamlessly—fast, efficient, and effective.
Leaving only five stars because ten isn’t an option.
Atmosphere: 5
Food: 5
Service: 5
Heather Edwards
Manager Hannah is extremely professional and genuinely cares for her staff and it shows! Will definitely visit again!
I'm a doordasher.It took over ten minutes, which put me eight minutes past my pickup time to just get one plate for my customer.It is absolutely ridiculous that you people only have one person working the line.This is out of control.You need to call doordash and tell them you can't handle it.
Service: 1
Well the food is always good here but beware, went there today and there was a grown man with make up and dressed as a woman working the register. Don’t want to have to explain this crap to my kid so I won’t be back. Was going about twice a week the hot orange chicken was awesome.
food wasn't as fresh as I would have liked, the service was acceptable. And the food had good taste.
I did arrive during restaurant break times, at the beginning of dinner rush, it was slow when I arrived
Atmosphere: 4
Food: 4
Service: 4
Very good food and great service. Clean dining area. Lot's of options. Loved it. We will be back.
Atmosphere: 5
Food: 5
Service: 5
Personally, I've ate here twice and both time got extremely sick.
Atmosphere: 2
Food: 1
Service: 2
Service was fine nice people and clean just not good Chinese food go to new china in the Winn Dixie parking lot in Beverly Hills will not disappoint you like this place will
Atmosphere: 5
Food: 1
Service: 5
I have gone to different Pandas Express and I have to say this one is my favorite!!! I went today Sept 24 th the drive through was packed and there was people inside. I made mistake on my order and Jamie C and Cailin were very patient with me I have to say they went above and beyond to help me!!!! I was going to wait till tomorrow to put this review but they were so nice and helpful that I couldn't wait 😀!!!! Will definitely be going here again.
Atmosphere: 5
Food: 5
Service: 5
Think mushroom chicken was bottom of pan quality,had better in past
Atmosphere: 3
Food: 3
Service: 4
I placed an order through the Panda Express app, which outsources delivery to DoorDash. My order arrived completely wrong with just one item in the bag, and it wasn’t even what I ordered. There was no receipt and no way to verify anything. I had already paid for delivery and tipped the driver.
Justine, the store manager, was professional, patient, and helpful. She refunded the entrée and handled my frustration with calm and respect. She did what she could, and I genuinely appreciate her effort.
But the larger issue is this: Panda Express has the brand, platform, and customer base to deliver excellent service. By outsourcing delivery to DoorDash without any real accountability or resolution power, they are limiting that potential. When something goes wrong, the customer is left stuck between two companies, neither of which takes full responsibility.
Panda should empower their store teams to fully resolve customer issues, including those involving delivery mistakes. They should also rethink the use of third-party services that weaken the customer experience. This could have been a moment of service excellence, but the system didn’t allow it.
Atmosphere: 1
Food: 1
Service: 1
Absolute rudest lady serving EVER! 7PM(ISH) September 11.
Young boy at the register was pleasant (Dowdy? Rowdy?- I missed his name because I was focusing on the the grouchy lady serving. )
Atmosphere: 2
Food: 4
Service: 1
Restaurantji Recommends
Everything looks fresh. Very clean and well stocked.
Atmosphere: 4
Food: 5
Service: 5
The food is good quality and consistent.
The service is great as well.
Atmosphere: 3
Food: 4
Service: 5
Horrible customer service. An employee named Alyssa always has a bad attitude, and doesn't smile. Tonight in front of my family, she called me 'hun' and 'babe' when processing my order. She also refused to take my drink order until after she rang up my food. Incorrect orders, items not available, and bad service means we won't be returning to this location.
Atmosphere: 3
Food: 5
Service: 1
As an entrepreneur, I know a business or restaurant is only as strong as the team who runs it—and leadership always starts at the top.
Today at Panda Express, I had the pleasure of discovering great leadership in action. I believe her name was Hannah, and it is clear she leads by example. She isn’t afraid to dive in and do the work right alongside her team, and her style leaves them feeling both respected and heard.
Because of that, the entire staff works together seamlessly—fast, efficient, and effective.
Leaving only five stars because ten isn’t an option.
Atmosphere: 5
Food: 5
Service: 5
Manager Hannah is extremely professional and genuinely cares for her staff and it shows! Will definitely visit again!
Atmosphere: 5
Food: 5
Service: 5
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