Burger King
3911 Van Dyke Rd, Lutz
(813) 515-5847
Recent Reviews
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I have never experienced the treatment I received by the so called manager. she refused to speak to me when there was an online order issue and refused to refund my money. I got no food and no money back. I was treated so ignorantly and rudely. this location is the worst.... I will be getting in touch with either the owner or district manager for this location!
Atmosphere: 1
Food: 1
Service: 1
Honestly so hit or miss. I stop here for my morning coffee and croissant (it tastes good and it’s under 8 dollars). There is a Hispanic girl that argues with me every single morning that I encounter her. I just want no ice in my coffee because I HATE when it melts. I’ve even offered to pay for a large and have her give me a medium and it seems she takes her minimum wage, 7 am Burger King shift so seriously that I have yet to be successful in getting an iced coffee with no ice
Edit: also it tastes like the coffee machine hasn’t been cleaned in a few days
Atmosphere: 2
Food: 3
Service: 2
Bad customer service and they don't give the order as requested....
Atmosphere: 2
Food: 3
Service: 1
Recommended dishes: Whopper
My wife and I at this location yesterday, she went and washed her hands and took off her ring 💍 and left it in the bathroom 😭 we were 15 minutes away from the store before she realized it was missing we were riding in a Lyft and we called the store and she said they found it.we tried to reward them with money and they refused.Thank you for loving kindness and honesty!!
Wheelchair accessibility: Easy accessable and room for maneuver around.my wife and I use mobility deviceses for walking.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Whopper
Just found a gross disgusting sticker in the middle of my Whopper Jr!
Atmosphere: 1
Food: 1
Service: 1
The staff was great and pleasant to work with.
Wheelchair accessibility: There are handicap parking spots right across from the front door.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Onion Rings, Whopper
This burger king is average. The cashier is monotone and seems very uninterested and the food is a hit or miss; sometimes theres too much mayo in my Whopper and its a mess, sometimes theres no salt in my fries, and sometimes they give me my food before they give me my drink through the drive-thru and completely forget to ask for it.
Atmosphere: 3
Food: 3
Service: 3
Clean restaurant, always patient and kind. Order always accurate.
manager is always super sweet, she is also very fast and efficient.
Atmosphere: 5
Food: 5
Service: 5
It's hard to be good in the fast food industry. I've been through the drive-thru twice in a span of one week. The onion rings were absolute mush. I had to turn my brain off and just swallow. I got the bacon melt both times. The sourdough was limp and lifeless. Good sourdough should have body to it and should have been toasted. Not at this location. Flame grilled peppers and onions? Not hardly. Try they poured it out of a bag, into a stainless steel pan and placed it on heat until it's scooped out and smeared across 2 incredibly flacid pieces of bacon. All in all, this location is gross.
Atmosphere: 3
Food: 1
Service: 3
Clean. Nice atmosphere. Love the different height tables. The tallest ones have coat hooks for bags under to tops. Love the flame broiled. juicy burgers! And for their 70th anniversary I rec'd a slice of pie during the first week of June 2024. Nathaniel was especially helpful.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Onion Rings
Restaurantji Recommends
The food is usually good but sometimes things don't get made correctly and it's happened a few times so check your food. When the orders are correct and fresh, it's better than the other fast food places, but that doesn't always happen.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Double Cheeseburger
I went in, waited at counter almost 10 minutes. Staff ignored me to wait in Drive through orders.
When I ask is anyone waiting on counter. I was told there busy with Drive through.
Wrong attitude.
I left. I like burger King, but this one will be my.last choice!!!!!
Parking: Don't waste your time trying yo eat there
Atmosphere: 2
Food: 3
Service: 1
Staff has no personality. No, hi, how can I help you? Instead we received a mumbled, hey. Restaurant is clearly dirty & the service is extremely slow. Choose a different BK if you can.
Atmosphere: 1
Food: 2
Service: 1
I had a coupon for the family meal , its a great buy
Food: 5
Service: 5
Clean restaurant, nice decor, friendly staff.DLd the app, put in my order & it was ready real fast.My order was prepared as requested & delicious.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger
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