Extremely disappointed with the service I received at this location on July 24. I placed an online order around 7:38 PM and received a confirmation. What I didn’t realize was that the order was immediately canceled, supposedly because they were “unable to fulfill it.” I didn’t see the cancellation until I arrived at the store around 8:00 PM.
There were two young employees working—one of them (Emily, according to the receipt) was already cleaning the grill, even though they don’t close until 9:00 PM. They told me they never received an order, but I suspect it was canceled on purpose to avoid preparing more hot food.
To make matters worse, my original order included a promotion for a free small sub, which couldn’t be redeemed again after the cancellation. I had to reorder everything in person. Thankfully, Emily did honor the promotion and comped the second sub—but the whole experience was frustrating and unprofessional.
This is not the level of service I expect from Capriotti’s. Very disappointing.
Food: 2
Service: 1
Chris Kiser
I did an online order for pick up today. We ordered the Wagyu French dip and Wagyu club. We get home and we have no IU dipping sauce and the driest turkey club I have ever seen in my life. I expect more from Capriotti‘s. I expect them to at least know how to read to get a job there… absolutely ridiculous…
Atmosphere: 3
Food: 3
Service: 1
H P
Found a good new place for a quick sandwich at lunch. Good food and good people.
Atmosphere: 5
Food: 5
Service: 5
Johnny F
Damn, where has this place been? I'm not big on Chain Spots but when something is good it's good. Had the Wagyu Cheese Steak and Tried the Ruban. Wife had the Hot Bobby. All three were outstanding The Capastrami is good with Great pastrami and Coleslaw is On Point (Needs Salt). My Complaint on this was it didn't work for me on the Sub Roll. Pumpernickel or Rye would of been the ticket
Wife Loved her Hot Bobby, I found it Dry and really am not one that should comment on one of these. She loved it so much she wanted to go back a few days later for another.
Cheesesteak is the Star. Added Pickles, Olives, More Onions and some hot peppers.. and NO GO on Mushrooms. This is a Really Good Cheese Steak. I've had them in town that are tastier (Pizza Pie on LOL Blvd) but those are usually Small, and NOT customizable and leave you hungry. This bad Boy was HUGE in the medium size and 100% FAT BOY APPROVED! Juicy Meat. Really High Quality Meat. NOT DRY. Great bread! Really was Delicious!
We will Be back. Need to Try the Homemade Turkey Next!
Also the girl working there was super nice and the guy working the griddle cooks like a champ.
Atmosphere: 4
Food: 5
Service: 5
Keylo Hollywood
Ordered the impossible cheesesteak sub and it was great!! One of the best subs I’ve had in a while
Food: 5
Sharon Seekins
Our church ordered and delivery was right on time. 2 extra large serving platters were delivered and they were gone in 20 minutes. Everyone commented on how wonderful they were.
Atmosphere: 5
Food: 5
Service: 5
Sandi Odermatt
Sandwich was really good. Very disappointed that they did not do fries like North Dale location.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Sandwich
Tate Carlton
Staff was polite, kind, and quick. Ordered and got my food within 5 minutes and it was excellent. 10/10 would recommend and i do plan on eating here again.
The food is great, just be very careful with the French Dip sauce in the bag. Michael the GM was very nice and helped me get my car cleaned up after an au jus mishap.
Ben B
I really cant complain. that Waygu salad was a great meaty salad not for vegans thats for sure. It was very tasty and I even had enough beef for a sandwhich when i got home.
Atmosphere: 5
Food: 5
Service: 5
Mary Mac
The young lady behind the counter was very pleasant, attentive and a great sales person. Loved my sandwich.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
Dana Richardson
My wife and I enjoyed the Hot Bobbie turkey and stuffing sandwich. It's really tasty with cranberry sauce and mayonnaise. The broockie is very good.
Extremely disappointed with the service I received at this location on July 24. I placed an online order around 7:38 PM and received a confirmation. What I didn’t realize was that the order was immediately canceled, supposedly because they were “unable to fulfill it.” I didn’t see the cancellation until I arrived at the store around 8:00 PM.
There were two young employees working—one of them (Emily, according to the receipt) was already cleaning the grill, even though they don’t close until 9:00 PM. They told me they never received an order, but I suspect it was canceled on purpose to avoid preparing more hot food.
To make matters worse, my original order included a promotion for a free small sub, which couldn’t be redeemed again after the cancellation. I had to reorder everything in person. Thankfully, Emily did honor the promotion and comped the second sub—but the whole experience was frustrating and unprofessional.
This is not the level of service I expect from Capriotti’s. Very disappointing.
Food: 2
Service: 1
I did an online order for pick up today. We ordered the Wagyu French dip and Wagyu club. We get home and we have no IU dipping sauce and the driest turkey club I have ever seen in my life. I expect more from Capriotti‘s. I expect them to at least know how to read to get a job there… absolutely ridiculous…
Atmosphere: 3
Food: 3
Service: 1
Found a good new place for a quick sandwich at lunch.
Good food and good people.
Atmosphere: 5
Food: 5
Service: 5
Damn, where has this place been? I'm not big on Chain Spots but when something is good it's good. Had the Wagyu Cheese Steak and Tried the Ruban. Wife had the Hot Bobby. All three were outstanding The Capastrami is good with Great pastrami and Coleslaw is On Point (Needs Salt). My Complaint on this was it didn't work for me on the Sub Roll. Pumpernickel or Rye would of been the ticket
Wife Loved her Hot Bobby, I found it Dry and really am not one that should comment on one of these. She loved it so much she wanted to go back a few days later for another.
Cheesesteak is the Star. Added Pickles, Olives, More Onions and some hot peppers.. and NO GO on Mushrooms. This is a Really Good Cheese Steak. I've had them in town that are tastier (Pizza Pie on LOL Blvd) but those are usually Small, and NOT customizable and leave you hungry. This bad Boy was HUGE in the medium size and 100% FAT BOY APPROVED! Juicy Meat. Really High Quality Meat. NOT DRY. Great bread! Really was Delicious!
We will Be back. Need to Try the Homemade Turkey Next!
Also the girl working there was super nice and the guy working the griddle cooks like a champ.
Atmosphere: 4
Food: 5
Service: 5
Ordered the impossible cheesesteak sub and it was great!! One of the best subs I’ve had in a while
Food: 5
Our church ordered and delivery was right on time. 2 extra large serving platters were delivered and they were gone in 20 minutes. Everyone commented on how wonderful they were.
Atmosphere: 5
Food: 5
Service: 5
Sandwich was really good. Very disappointed that they did not do fries like North Dale location.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Sandwich
Staff was polite, kind, and quick. Ordered and got my food within 5 minutes and it was excellent. 10/10 would recommend and i do plan on eating here again.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
Best Turkey sandwich ever.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Grilled Italian, Sandwich, Homemade Turkey
Try the homemade turkey grilled. I’ve never tried it before but they offered to grill my sub. Definitely the way to go. Thanks for offering!
Atmosphere: 3
Food: 5
Service: 5
Restaurantji Recommends
The food is great, just be very careful with the French Dip sauce in the bag. Michael the GM was very nice and helped me get my car cleaned up after an au jus mishap.
I really cant complain. that Waygu salad was a great meaty salad not for vegans thats for sure. It was very tasty and I even had enough beef for a sandwhich when i got home.
Atmosphere: 5
Food: 5
Service: 5
The young lady behind the counter was very pleasant, attentive and a great sales person. Loved my sandwich.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
My wife and I enjoyed the Hot Bobbie turkey and stuffing sandwich. It's really tasty with cranberry sauce and mayonnaise. The broockie is very good.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cole Slaw, Cheesesteak, Sandwich, Classic Cheese Steak
Food is ok but customer service is not.
Atmosphere: 3
Food: 3
Service: 1
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