Chick-fil-A

2349 Sun Vista Dr, Lutz
(813) 909-0953

Recent Reviews

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Juanita Obrian

Always quick and good food

Atmosphere: 4

Food: 5

Service: 5

orlandocfi

Very nice Chick Fil A location! Friendly staff and fresh flowers on every table really perks up the atmosphere.

Atmosphere: 5

Food: 5

Service: 5

That boy Anthony

Dear Chick-fil-A Customer Service. I am writing to express my dissatisfaction with the consistent lack of response to phone calls at your Chick-fil-A location On multiple occasions, including today, 1/15/26 I have attempted to contact the restaurant during business hours to Despite several attempts, the calls have gone unanswered.
This lackof.communication is not only inconvenient but also reflects poorly on the customer service standards I have come to expect from Chick-fil-A. As a loyal customer, I value the efficiency and attentiveness that Chick-fil-A is known for. The inability to reach the restaurant by phone has caused. I hope you will address this issue promptly to ensure that all customers can easily reach your restaurant for inquiries and orders. Improved phone answering practices would greatly enhance customer satisfaction and uphold Chick-fil-A's reputation for excellent service.
Thank you for your attention to this matter. I look forward to a resolution and a return to the high standards of service I have always appreciated at Chick-fil-A.
Sincerely, lou will

Service: 1

Chasing the Bear

I dont know of a day I haven't received anything but top notch service and food from Chick-fil-A. Its always a goto if I need something quick.

Atmosphere: 5

Food: 5

Service: 5

Joseph Church

⭐️⭐️⭐️⭐️⭐️
Jason was absolutely awesome! He completely elevated my visit — friendly, attentive, and genuinely helpful. His ordering recommendations were spot‑on and made the whole experience even better. Chick‑fil‑A is lucky to have someone who brings that level of care and enthusiasm to every interaction.

Atmosphere: 5

Food: 5

Service: 5

nishant narula

We were coming back from an event and stopped at Chick-fil-A for a quick salad. We went through the drive-thru and ordered the Grilled Spicy Chicken Salad with Avocado Ranch.

We got our salad at the next window and enjoyed a delicious salad for dinner. It was well-made with fresh ingredients and it satisfied our hunger. Besides the salad, we've also tried their Chicken Sandwiches in the past, and they're pretty famous for those.

Atmosphere: 4

Food: 4

Service: 4

Ari Elisson

Great fresh food and service. Only downside was we had to take away since they were almost closed.

Atmosphere: 4

Food: 5

Service: 4

whitney johnson

Absolutely unacceptable experience. I placed an online pickup order with a quoted ready time of 20 minutes. I arrived 28 minutes later, only to find the drive-thru completely backed up and not moving. To save time, I went inside to pick up my already-paid order.

After speaking with an employee (male, black glasses), I was told he would “check on it.” I then sat inside for another 18 minutes with no food, no updates, and no accountability. That brings the total wait time to 46 minutes for two basic meal items.

When I attempted to ask about the order again, the same employee was rude, dismissive, and acted as if I had no reason to be upset after nearly an hour of waiting. Rather than deal with further disrespect or cause a scene, I left without the food I had already paid for.

I work in customer service and understand delays happen — what is unacceptable is the complete lack of communication, urgency, and basic professionalism. This location failed on every level: service, efficiency, and respect for the customer’s time.

This experience was embarrassingly far from what Chick-fil-A claims to stand for. I will not return, and I would strongly caution others against relying on this location for timely or respectful service.

Atmosphere: 1

Food: 1

Service: 1

Leland Wood

Jason was an awesome person to have interacted with and he genuinely made the experience better. Thank you Jason.

Atmosphere: 5

Food: 5

Service: 5

David M

Friendly staff!

Atmosphere: 5

Food: 5

Service: 5

Paul Fusco

Great service

Atmosphere: 5

Food: 5

Service: 5

Pryxy Misel

First time trying Chick-fil-A, everything was great, the chicken was delicious but I was very impressed about them having real carnation flowers on the table, so cute 😍

Atmosphere: 5

Food: 5

Service: 5

BBB Kkk

Best everything. Got really good help being first time in Chik-fil-A!😄

Atmosphere: 5

Food: 5

Service: 5

B MCLAUGHLIN80

I absolutely love Chick-fil-A, and this breakfast reminded me why. The food was great, and the service was amazing — everyone was incredibly friendly and kind. I also loved the Christmas atmosphere; it made the experience even better. I do want to sincerely apologize for what I did to that toliet. I am very sorry for clogging the toliet and leaving som of poop on the walls. The staff cleaned it up and handled the situation very professionally.

Atmosphere: 5

Food: 5

Service: 5

David Schroeder

Always great service. Good fast food.

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