Dunkin'
17852 Aprile Dr, Lutz
(813) 591-2242
Recent Reviews
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Pulled up to a drive-through with no people, Gave my order at the kiosk, Then I pull up to the window and was then asked to pull forward with nobody behind me because I might “block the exit”. Just to pull up in a space that doesn’t exist to a homeless man with a dog who was asking for money to then only get my sandwich cold. There’s a reason the line at Starbucks and other coffee shops are five or six people long. Just don’t go to Dunkin.
Atmosphere: 1
Food: 1
Service: 1
America runs on Dunkin! 🇺🇲✝️💪
Food: 5
Service: 5
I go to this location several days a week so I see familiar faces. I I have to acknowledge Madison and Julie. Those two are always super friendly and smiling. And my coffee is always made just right !
Waited 10 minutes. No one acknowledged me. I was invisible. Management/ owners should check it out. I got no service at all.
Service: 1
Ordered a bacon egg sandwich, got a cream cheese bagel, & sausage egg sandwich was just egg & cheese. Totally screwed up order
My Hot Chocolate was coffee
Donuts were good though
Atmosphere: 4
Food: 1
Service: 2
I get that it’s thanksgiving day but customer service was abysmal. Croissants were ok. The Cheese wasn’t melted. Coffees were great.
Atmosphere: 2
Food: 4
Service: 1
Terrible service. Stood at the counter for over 5 minutes. Never acknowledged. The one person taking orders they send to the back to look for creamer instead of the person who actually needed it. Bagel was hard as a rock and felt like I was going to break a tooth eating it. Would not recommend this location
Atmosphere: 1
Food: 1
Service: 1
I love the fact that they serve breakfast all day🌞☕
Food: 5
Service: 5
Finally done with this place- go to Dutch Bros for your coffee. You may wait a bit but the coffee is fantastic, done the way you ordered and everyone is extremely friendly....unlike this location
Atmosphere: 1
Food: 1
Service: 1
First time in a long time that the staff was actually friendly ! Allison at the window was very nice , and the pretty girl with green hair was hustling !!! There were only 3 employees working today that I saw and thankfully the nasty attitude manager wasn’t anywhere to be seen!!!
Atmosphere: 3
Food: 4
Service: 5
Restaurantji Recommends
If I could give this zero stars I would.
How is it possible that I order my food through the app when I leave my house at 9am, I go through the drive through and I’m told to pull up and wait. I didn’t get my order until 9:24am — AND THEN MY ORDER WAS WRONG. This is the fourth time this has happened to me.. Where I order on the app and then I’m told I need to wait.. I’m usually getting this as a quick and easy breakfast for my kids on the way to school and because my food hasn’t been ready we’ve now been late to school twice. I will not be returning unfortunately.
Atmosphere: 1
Food: 3
Service: 1
Went through the drive through and waited way too long for a single mocha frozen coffee. Customer service wasn't good either. Not coming back.
Atmosphere: 2
Food: 2
Service: 2
Very kind, friendly and thoughtful staff.
Atmosphere: 5
Food: 5
Service: 5
The employees there were amazing. I was getting a box of donuts for my friend and since I wasn't familiar with the menu I just asked for the employee to put in some of their favorites and what they thought was best. Friend was very satisfied with the selection and they were so calm and friendly about it I didn't feel awkward at all.
Atmosphere: 5
Food: 5
Service: 5
The employees there were amazing. I was getting a box of donuts for my friend and since I wasn't familiar with the menu I just asked for the employee to put in some of their favorites and what they thought was best. Friend was very satisfied with the selection and they were so calm and friendly about it I didn't feel awkward at all.
Atmosphere: 5
Food: 5
Service: 5
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