I must have gone on a bad day. Burgers were super greasy and wet. Fries soggy. Do not recommend this location.
Stan
I love 5 guys. Burgers are among the best. And these peanuts are something!!! Always nice and polite staff
Lynee Designs
I went to the five guys Restaurant in lutz Fl and I ordered online and they charged my card three times for one order. When I called the store they hung up on me three times……………
Kimmie
Avoid the headache & Go to Stake & Shack across the street or Fords Garage for better quaility & good customer service.
Lack of care for food presentation. It's a definite No!
First & last time visiting this place! Really messy burger! The girl cashier messed up order twice. Missed a burger & there were no tomatoes on 2 sandwiches & then the cooks didn't put jalapeños on a burger. Upon reaching home, I was highly upset because all those cooks & preps were on the line & could not get a burger right. I called & the manager tried to have me travel 25 miles back to the location for jalapeños & tomatoes. No sir. Didn't even want to remake the burger.
John Albritton
Great burger!
Jimmy Dacey
The dining room is disg usting. None of the tables are cleaned, nor is the condiments counter, and both ketchup dispensers are empty.
Christine Schiebel
Best burger and fries!
Joe Townsend
Five guys never disappoints. Five guys in Lutz Represented the Brand perfectly. The burgers and fries are always amazing
Bernie Hale
2 Double cheeseburgers!!! all the way with 57 Heinz 😋 regular fries and 2 drinks. $33.
yum!
Atmosphere: 5
Food: 5
Service: 5
Cindy Suy
I don’t normally leave reviews for fast food places, however, I visited there the day after hurricane Milton. While the place was absolutely crazy with about 25 people in line because they were pretty much the only ones open in town, the line went quick, the staff were extremely friendly and smiling, my order was made to perfection. Thank you everyone for working so hard the day after a hurricane!
Let me start off by saying that this is my first time actually having food from Five Guys. I've done DoorDash and UberEats for many locations but never eaten there.
I informed the employee that took my order that I've never eaten here before and he was so helpful with my decision making. He was very informative and explained items throughout the menu for me. It was definitely a smooth transition.
As I waited for my order I could see the other employees working together to get food prepped, made and expo. Didn't take long for my order to be ready.
All the employees were so polite and respectful. My overall experience as a first timer was definitely a good one.
I sat in the lobby area to eat my food while I killed time and as I looked around the establishment and things was very well kept and easy to navigate through. The music in the background was nice to listen to. I was able to find everything on my own without having to ask for help which a major key for me.
I'll definitely be returning soon. Services overall were great and definitely plays a part in why I'll return. Keep up the good work!!
Atmosphere: 5
Food: 5
Service: 5
Jamie H
My 7 year old says “this place is way better than McDonald’s! We should come here more often!” Welcome to the big kids club my son! Your taste is now more refined and you’re ready to truly enjoy your burger and fries. ‘Merica.
Atmosphere: 5
Food: 5
Service: 5
Burton Phillips
Everyone in the restaurant was cleaning their own table. Tables were ALL dirty. Food is overpriced. Many other places to pick over what is offered here. Dirty place, my first and last visit to this location.
Atmosphere: 1
Food: 3
Service: 1
Richard Fulton
They always have great food and service and very clean
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries, Cheeseburger
Jo O
So I would have given better than 1 star had I received any response back from the email I sent to customer service. Unfortunately I never heard back so I’m leaving this review here. Order food for my girlfriend and I with a regular fry. There were maybe 4 or 5 fries in the bottom of the bag when there is usually a scoop. If this is the new norm that’s fine and I can order a larger size next time but as far as I know this is not the norm and I was cheated out of fries. Very disappointing as five guys is fairly pricey.
I must have gone on a bad day. Burgers were super greasy and wet. Fries soggy. Do not recommend this location.
I love 5 guys. Burgers are among the best. And these peanuts are something!!! Always nice and polite staff
I went to the five guys Restaurant in lutz Fl and I ordered online and they charged my card three times for one order. When I called the store they hung up on me three times……………
Avoid the headache & Go to Stake & Shack across the street or Fords Garage for better quaility & good customer service.
Lack of care for food presentation. It's a definite No!
First & last time visiting this place! Really messy burger! The girl cashier messed up order twice. Missed a burger & there were no tomatoes on 2 sandwiches & then the cooks didn't put jalapeños on a burger. Upon reaching home, I was highly upset because all those cooks & preps were on the line & could not get a burger right. I called & the manager tried to have me travel 25 miles back to the location for jalapeños & tomatoes. No sir. Didn't even want to remake the burger.
Great burger!
The dining room is disg usting. None of the tables are cleaned, nor is the condiments counter, and both ketchup dispensers are empty.
Best burger and fries!
Five guys never disappoints. Five guys in Lutz Represented the Brand perfectly.
The burgers and fries are always amazing
2 Double cheeseburgers!!! all the way with 57 Heinz 😋 regular fries and 2 drinks. $33.
yum!
Atmosphere: 5
Food: 5
Service: 5
I don’t normally leave reviews for fast food places, however, I visited there the day after hurricane Milton. While the place was absolutely crazy with about 25 people in line because they were pretty much the only ones open in town, the line went quick, the staff were extremely friendly and smiling, my order was made to perfection. Thank you everyone for working so hard the day after a hurricane!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Let me start off by saying that this is my first time actually having food from Five Guys. I've done DoorDash and UberEats for many locations but never eaten there.
I informed the employee that took my order that I've never eaten here before and he was so helpful with my decision making. He was very informative and explained items throughout the menu for me. It was definitely a smooth transition.
As I waited for my order I could see the other employees working together to get food prepped, made and expo. Didn't take long for my order to be ready.
All the employees were so polite and respectful. My overall experience as a first timer was definitely a good one.
I sat in the lobby area to eat my food while I killed time and as I looked around the establishment and things was very well kept and easy to navigate through. The music in the background was nice to listen to. I was able to find everything on my own without having to ask for help which a major key for me.
I'll definitely be returning soon. Services overall were great and definitely plays a part in why I'll return. Keep up the good work!!
Atmosphere: 5
Food: 5
Service: 5
My 7 year old says “this place is way better than McDonald’s! We should come here more often!” Welcome to the big kids club my son! Your taste is now more refined and you’re ready to truly enjoy your burger and fries. ‘Merica.
Atmosphere: 5
Food: 5
Service: 5
Everyone in the restaurant was cleaning their own table. Tables were ALL dirty. Food is overpriced. Many other places to pick over what is offered here. Dirty place, my first and last visit to this location.
Atmosphere: 1
Food: 3
Service: 1
They always have great food and service and very clean
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries, Cheeseburger
So I would have given better than 1 star had I received any response back from the email I sent to customer service. Unfortunately I never heard back so I’m leaving this review here. Order food for my girlfriend and I with a regular fry. There were maybe 4 or 5 fries in the bottom of the bag when there is usually a scoop. If this is the new norm that’s fine and I can order a larger size next time but as far as I know this is not the norm and I was cheated out of fries. Very disappointing as five guys is fairly pricey.
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