Really need to learn to turn off their system for ordering when they aren’t gonna be open. Second time it’s happened and there’s nothing to show that they are closed until I show up.
Atmosphere: 1
Food: 1
Service: 1
Shashi Shekhar
Worst experience ever. Manager Julio is the worst person I faced in my life. Never going to this McDonald again
Food: 1
Service: 1
Linda Kolsen
Ordered two filet of fish sandwiches, took buns off and found ONE HALF piece of cheese on each. Are we at that point McDonald’s? More expensive and I’m getting less. How does that work?
Atmosphere: 3
Food: 2
Service: 3
ItsaMe Mario
Probably the worst McDonalds I've ever been too. Not only did it take over 30 Mins the entire order was wrong. It's almost comical how pathetic this location is lol
Atmosphere: 1
Food: 3
Service: 1
karen macneil
#33229 Wow... not a McDonlds we frequent often and Thank goodness we dont. With a lobby of approx 20 guest and no one servicing the counter its aplarent the drive througb is the only priority. Then after another guest called out, 1 guy came over and took our money and gave no receipt then went back to the kitchen leaving all the other guest just standing. They are calling numbers and we have zero knowledge of our number. We are half and hour invested in this wait with no food yet. No customer acknowledgement, no engagement, no sorry folks we will be right with you. Do better!
Renee jjj
Arrived at this McDonald’s at 10AM for breakfast and was told that they aren’t taking orders. The drive thru line in terribly slow!!! Do not go to this location!!
Atmosphere: 1
Food: 1
Service: 1
Devven
More often than not, 'the system is down' until about 6am. Food is consistent but not the best, the sweet tea tastes diluted and the fries are rarely fresh.
Atmosphere: 2
Food: 3
Service: 1
Doug Knowles
Horrible wait time for in person...... They prioritize the drive through I waited 10 minutes before I was even acknowledged
Atmosphere: 4
Food: 2
Service: 1
Kimberly Boucireb
Woman at the drive through 5 minutes ago was the absolute worst customer service I’ve ever experienced in my life. I was being polite and she kept rushing me over the speaker with an extremely aggressive agitated voice until I got upset as well when kindness repeatedly didn’t work. If you can’t manage your temper you absolutely should be tapped out by another team member and not be public facing. The lemons in the tea were also slimy and the woman at the next window was also agitated, and I also received no receipt so I’m unsure of the 800 number to call to place a formal review and complaint. Please advise.
Everyone in this life faces stress and hardships, it’s absolutely no excuse to take it out on others, period. I will absolutely not be back to this McDonald’s, ever.
Atmosphere: 1
Food: 1
Service: 1
Rebekah Anderson
Service at this location is terrible!!! They don't even try to come to the counter even when there's a huge crowd waiting! Not sure what the drive through is like. But they certainly don't care about making sure people are taken care of inside. Several people tried getting their attention. They didn't seem to care at all.
The service at this McDonald's is awful! Don't bother going inside here. They couldn't even be bothered to actually show their faces at the front counter! Our son's apples were already open when we pulled them out of his kids meal. When I tried to get them swapped, there were about 10 other people waiting at the counter. 1 worker finally came out after one of the customers called back into the kitchen doorway. They took an order for 1 family, didn't even give them a receipt, and turned their back on the whole rest of the crowd to go back into the kitchen. Another customer called out at a worker who was bringing food to the window and wasn't even going to stop and asked to see a manager that I'm not sure ever came out! You're better off going to the Wendy's down the road. They actually care there.
Atmosphere: 1
Food: 2
Service: 1
James M.
Possibly the slowest McDonald's in the Bay area. Food is hit or miss, but the wait time even when using the app is very Long.
Atmosphere: 3
Food: 4
Service: 1
David Dallmann
Mr Julio and the team had me in and out during a rush with a large order. They missed one item but got me squared away in seconds best experience getting fast food here I’ve had in a while
Really need to learn to turn off their system for ordering when they aren’t gonna be open. Second time it’s happened and there’s nothing to show that they are closed until I show up.
Atmosphere: 1
Food: 1
Service: 1
Worst experience ever. Manager Julio is the worst person I faced in my life. Never going to this McDonald again
Food: 1
Service: 1
Ordered two filet of fish sandwiches, took buns off and found ONE HALF piece of cheese on each. Are we at that point McDonald’s? More expensive and I’m getting less. How does that work?
Atmosphere: 3
Food: 2
Service: 3
Probably the worst McDonalds I've ever been too. Not only did it take over 30 Mins the entire order was wrong. It's almost comical how pathetic this location is lol
Atmosphere: 1
Food: 3
Service: 1
#33229 Wow... not a McDonlds we frequent often and Thank goodness we dont. With a lobby of approx 20 guest and no one servicing the counter its aplarent the drive througb is the only priority. Then after another guest called out, 1 guy came over and took our money and gave no receipt then went back to the kitchen leaving all the other guest just standing. They are calling numbers and we have zero knowledge of our number. We are half and hour invested in this wait with no food yet. No customer acknowledgement, no engagement, no sorry folks we will be right with you. Do better!
Arrived at this McDonald’s at 10AM for breakfast and was told that they aren’t taking orders. The drive thru line in terribly slow!!! Do not go to this location!!
Atmosphere: 1
Food: 1
Service: 1
More often than not, 'the system is down' until about 6am. Food is consistent but not the best, the sweet tea tastes diluted and the fries are rarely fresh.
Atmosphere: 2
Food: 3
Service: 1
Horrible wait time for in person...... They prioritize the drive through I waited 10 minutes before I was even acknowledged
Atmosphere: 4
Food: 2
Service: 1
Woman at the drive through 5 minutes ago was the absolute worst customer service I’ve ever experienced in my life. I was being polite and she kept rushing me over the speaker with an extremely aggressive agitated voice until I got upset as well when kindness repeatedly didn’t work. If you can’t manage your temper you absolutely should be tapped out by another team member and not be public facing. The lemons in the tea were also slimy and the woman at the next window was also agitated, and I also received no receipt so I’m unsure of the 800 number to call to place a formal review and complaint. Please advise.
Everyone in this life faces stress and hardships, it’s absolutely no excuse to take it out on others, period. I will absolutely not be back to this McDonald’s, ever.
Atmosphere: 1
Food: 1
Service: 1
Service at this location is terrible!!! They don't even try to come to the counter even when there's a huge crowd waiting! Not sure what the drive through is like. But they certainly don't care about making sure people are taken care of inside. Several people tried getting their attention. They didn't seem to care at all.
Restaurantji Recommends
The service at this McDonald's is awful! Don't bother going inside here. They couldn't even be bothered to actually show their faces at the front counter!
Our son's apples were already open when we pulled them out of his kids meal. When I tried to get them swapped, there were about 10 other people waiting at the counter. 1 worker finally came out after one of the customers called back into the kitchen doorway. They took an order for 1 family, didn't even give them a receipt, and turned their back on the whole rest of the crowd to go back into the kitchen. Another customer called out at a worker who was bringing food to the window and wasn't even going to stop and asked to see a manager that I'm not sure ever came out! You're better off going to the Wendy's down the road. They actually care there.
Atmosphere: 1
Food: 2
Service: 1
Possibly the slowest McDonald's in the Bay area. Food is hit or miss, but the wait time even when using the app is very Long.
Atmosphere: 3
Food: 4
Service: 1
Mr Julio and the team had me in and out during a rush with a large order. They missed one item but got me squared away in seconds best experience getting fast food here I’ve had in a while
Very friendly staff. Food was delicious
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Happy Meal, French Fries
Food incorrect. Manager said sorry and hang up.
Atmosphere: 2
Food: 4
Service: 1
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