McDonald's

17757 N Dale Mabry Hwy, Lutz
(813) 968-6585

Recent Reviews

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David Smith

Excellent service from Jordan in the drive-thru

Service: 5

Anthony B

UNDERSTAFFED. 30 mins in a drive through is unacceptable.

Atmosphere: 1

Food: 1

Service: 1

Ava Neufcour

Order placed through mobile app for counter pick up took over 15 minutes for a simple small sized meal only 3 cars in drive through. There was a manager wearing a white button up whom I watched several times cough and hack directly into her hands then immediately continuing to touch food items and customer orders. Very disappointing to see how food safety regulations are violated, also surprised to see that an adult doesn’t know the proper way to cover their mouth. Hash brown and sandwich weren’t even warm:/

Atmosphere: 2

Food: 1

Service: 1

Eva Espinoza

Placed an order on the app because línea was way to long, sat at the curbside, I got notification about my order on its way but I sat there over 10 mins, all the cars on line got there order, got my food cold! Mind you it was breakfast but it seems they dont have a good team work to communicate about whose handling curbside.

Atmosphere: 1

Food: 1

Service: 1

damen shoubaki

Rudest staff ever specially the black woman! They ignore you like you’re invisible 🤢🤢🤢🤢🤢🤢

Torre Dundas

Do NOT come here if you're in a rush, or expect fast food to be fast.

Atmosphere: 3

Food: 5

Service: 1

Nick Cucchi

I just spent HALF AN HOUR in this drive thru. I have never spent so long in a drive thru and had such incompetence when being helped.

Shelly Applegate

I used to love this place from my youth. Most of the employees I've encountered need a refresher on customer service. Grabbing our money and returning it without saying a word is unacceptable. Handing us our food with a smile goes so much further than your deadpan eyes without again uttering a word is not acceptable.

Atmosphere: 1

Food: 2

Service: 1

Valeria Gavidia

The costumer service from the manager is absolutely terrible, I’ve been coming to this location a thousand times and I send my friend do a pick up order for me and the manager told him that MY PHONE *NEEDED* to be in the location to be able to receive the order, i went over there and with the same screenshot I send my friend I picked up the food. Just wanted to make things difficult.

Atmosphere: 1

Food: 2

Service: 1

Fay Itawi

The worst location . We waited half an hour . The manager is rude . Anthony is very unprofessional and rude. Do better

Josh Maier

Unbelievably slow inside. Newly remodeled looks very dystopian and boring kinda like a dealership waiting room

Atmosphere: 1

Food: 1

Service: 1

Hazel B.

Waited 30 mins in drive thru to get my order wrong.

Atmosphere: 3

Food: 1

Service: 1

Rosalinde Dottin

Nice! Got hubby the McRib sandwich.

Atmosphere: 5

Food: 5

Service: 5

Lacoya Richardson

My fries were cold. I got hot and fresh nuggets but no sauce! 😢

Food: 3

Service: 4

ktr

If you want to wait 35- 40 minutes or longer In either the drive-through or even the dine in area this is the place for you! Also their drink station is out of service. There is NOTHING fast about this location. Do yourself a favor and drive out of the way to go to another location. It’s at least clean and the kid at the counter was very patient with a elderly lady at the counter.

Atmosphere: 3

Food: 2

Service: 4

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