Disappointed in the quality of the food and underwhelming service. Pollo Tropical is okay if you're seeking a quick meal that's not typical fast food, but the overall experience is bland at best.
Atmosphere: 2
Food: 3
Service: 2
Justin Hessner
My wife ordered her food with no tomatoes because she is allergic, the receipt says no tomatoes but put EXTRA tomatoes on her chicken casadia. We live 30 minutes from this location so we couldn’t go back. I sat on the phone for 30 minutes trying to get refunded. Meanwhile I’m doing this while I’m operating my business and helping my customers! I did get a refund for the specific items but couldn’t do anything for the fact that this took from MY customers experience in MY store. A free Mac n cheese would have at least excused the total inconvenience this was
My lemonade was also missing but I got refunded for that too
Atmosphere: 1
Food: 1
Service: 1
Alicia Rivera
Just want to say Isabela was great and she provided me and my family great customer service!
Atmosphere: 5
Food: 5
Service: 5
A “Azzie” Z
This place is pathetic with customer service! They will literally ignore you and keep you waiting without any attention to customers waiting in line or for pick up. They all just act very busy and prepare food slowly and stand around all lost with confusions. ABSOLUTELY NO URGENCY or CUSTOMER CARE! Don’t waste time coming here. There are plenty better restaurants with service in the area. Don’t support this business and consequently some will be fired and replaced with better staff, that’s including the manager in charge.
Atmosphere: 2
Food: 4
Service: 1
Humberto Marcano
Subpar customer service. Dry and overcooked chicken
Atmosphere: 3
Food: 3
Service: 2
Recommended dishes: Sweet Plantains
Betsy Velez
Yuca fríes were super Dry and hard taste like they were old The 1/2 chicken was dry also
Atmosphere: 1
Food: 1
Service: 1
Stephanie Williams
The entire experience was terrible, if I could rate under a zero I would. I ordered online with a pick up time of 257. I'm aware that sometimes it's not ready when you walk in the door but to stand at the mobile pick up area for 15 minutes without even being acknowledged was absolutely ridiculous! While waiting I experienced the employees being extremely rude to several other patrons of the restaurant. I finally had to call someone over and of course it's ready and had definitely been ready for awhile. We ordered 2 grilled chicken sandwiches and fries and everything was ICE cold!! The chicken was cold, chewy, and dry and the fries were cold and hard as rocks. We usually go to the Carrollwood location and they are always polite with good, fresh food. I will never go back to this location especially with so many better options in the area.
Atmosphere: 1
Food: 1
Service: 1
Vanessa Arriola
Everything was very good but that floor is too slippery, I slipped but I didn't fall with my daughter in my arm 🙏🏼
Atmosphere: 1
Food: 4
Service: 4
Amando Loza
Very upset with the place and the terrible service, I ordered at 8pm and they didn't take my complete order and I didn't pay attention. Afterwards, they gave me a portion of the food and it turned out that they didn't give me my plate because they didn't charge me for ordering and it took a while. 35 minutes to give me my plate because I didn't have steak and after so much time they give me my plate if the beef buelbo patras and finally they give me the steak and Just six small, tasteless pieces, I'm so disappointed that I like to eat in those restaurants🥹
This is the third attempt to eat here in the last three years. The first time, food was great, but ordering food took a while and the place was dirty. Second time, they were out of chicken. The third and most recent, the manager, along with four other employees looked at us, but never acknowledged us being there, not even a hello. We, along with the couple behind us just left, as we stood a the register for a a good 13 minutes. Not sure I’ll give it another try.
Service: 1
eliot toledo
Not at all
Atmosphere: 1
Food: 1
Service: 1
Alvaro
Very good food. But the people who work there. They are just too slow. They are talking and not paying attention. I waited over 25 minutes for my order just because. They. I was talking
Disappointed in the quality of the food and underwhelming service. Pollo Tropical is okay if you're seeking a quick meal that's not typical fast food, but the overall experience is bland at best.
Atmosphere: 2
Food: 3
Service: 2
My wife ordered her food with no tomatoes because she is allergic, the receipt says no tomatoes but put EXTRA tomatoes on her chicken casadia. We live 30 minutes from this location so we couldn’t go back. I sat on the phone for 30 minutes trying to get refunded. Meanwhile I’m doing this while I’m operating my business and helping my customers! I did get a refund for the specific items but couldn’t do anything for the fact that this took from MY customers experience in MY store. A free Mac n cheese would have at least excused the total inconvenience this was
My lemonade was also missing but I got refunded for that too
Atmosphere: 1
Food: 1
Service: 1
Just want to say Isabela was great and she provided me and my family great customer service!
Atmosphere: 5
Food: 5
Service: 5
This place is pathetic with customer service! They will literally ignore you and keep you waiting without any attention to customers waiting in line or for pick up. They all just act very busy and prepare food slowly and stand around all lost with confusions. ABSOLUTELY NO URGENCY or CUSTOMER CARE! Don’t waste time coming here. There are plenty better restaurants with service in the area. Don’t support this business and consequently some will be fired and replaced with better staff, that’s including the manager in charge.
Atmosphere: 2
Food: 4
Service: 1
Subpar customer service. Dry and overcooked chicken
Atmosphere: 3
Food: 3
Service: 2
Recommended dishes: Sweet Plantains
Yuca fríes were super Dry and hard taste like they were old
The 1/2 chicken was dry also
Atmosphere: 1
Food: 1
Service: 1
The entire experience was terrible, if I could rate under a zero I would. I ordered online with a pick up time of 257. I'm aware that sometimes it's not ready when you walk in the door but to stand at the mobile pick up area for 15 minutes without even being acknowledged was absolutely ridiculous! While waiting I experienced the employees being extremely rude to several other patrons of the restaurant. I finally had to call someone over and of course it's ready and had definitely been ready for awhile. We ordered 2 grilled chicken sandwiches and fries and everything was ICE cold!! The chicken was cold, chewy, and dry and the fries were cold and hard as rocks. We usually go to the Carrollwood location and they are always polite with good, fresh food. I will never go back to this location especially with so many better options in the area.
Atmosphere: 1
Food: 1
Service: 1
Everything was very good but that floor is too slippery, I slipped but I didn't fall with my daughter in my arm 🙏🏼
Atmosphere: 1
Food: 4
Service: 4
Very upset with the place and the terrible service, I ordered at 8pm and they didn't take my complete order and I didn't pay attention. Afterwards, they gave me a portion of the food and it turned out that they didn't give me my plate because they didn't charge me for ordering and it took a while. 35 minutes to give me my plate because I didn't have steak and after so much time they give me my plate if the beef buelbo patras and finally they give me the steak and Just six small, tasteless pieces, I'm so disappointed that I like to eat in those restaurants🥹
Atmosphere: 1
Food: 1
Service: 1
Stopped by for a natural lemonade wit was great
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Nice food. Great service !
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Grilled Chicken
Very friendly and good food
Atmosphere: 5
Food: 5
Service: 5
This is the third attempt to eat here in the last three years. The first time, food was great, but ordering food took a while and the place was dirty. Second time, they were out of chicken. The third and most recent, the manager, along with four other employees looked at us, but never acknowledged us being there, not even a hello. We, along with the couple behind us just left, as we stood a the register for a a good 13 minutes. Not sure I’ll give it another try.
Service: 1
Not at all
Atmosphere: 1
Food: 1
Service: 1
Very good food. But the people who work there. They are just too slow. They are talking and not paying attention. I waited over 25 minutes for my order just because. They. I was talking
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