I am writing to express my deep disappointment with my recent experience at your establishment, yesterday at 3pm. As a long-time customer who has supported your business since its early days—first at the food truck in Town & Country, then at the Rice and Beans location in Lutz (behind the gas station), and now at your newer location. However, my visit today left me thoroughly dissatisfied, and the sad part is that this is not the first time.
I ordered roasted chicken with rice, beans, and yuca, and unfortunately, several issues arose:
1. Temperature: The meal was served cold—almost to the point of being unappetizing.
2. Quality of the Chicken: The chicken was extremely dry and lacked flavor, with the skin appearing wrinkled, as if it had been reheated from the previous day.
3. Customer Service: When I raised these concerns with the attendant, the response was null, leaving me with no choice but to discard the meal, in other words money to the trash.
I had high hopes when your express location opened, but unfortunately, after this experience, I am unable to continue supporting either of your locations.
I understand that every business can have an off day, but this was beyond what I could overlook. I hope you will take this feedback seriously and work to improve both the quality of your food and the way customer concerns are handled. Wish you tons of LUCK!!
Natalie
Very delicious ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Alcapurrias, Chicken Yellow Rice, Arroz Con Gandules Rice with Pigeon Peas
Shayra Feliciano
Just ordered a full chicken with 2 sides, chose yellow fried plantains, and they came totally burned.
Atmosphere: 3
Food: 2
Service: 3
Recommended dishes: Pollo Entero Whole Chicken Two Sides
Randall Dietz
I ordered the pork sandwich to go. It took 15 minutes to get the sandwich. There was only one other customer. The pork was dry and very salty. Not sure this location will make it.
Atmosphere: 1
Food: 1
Service: 1
Liam Duran-Mateo
The best place to have lunch or dinner, I'm always happy to coming in here because of the welcoming atmosphere. The customer service is always up to par. They always greet you with a smile and the food _ood_. As always, is delicious. A hidden gem close to the outlets that won't break your pocket
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cubano Sandwich, Pollo Entero Whole Chicken One Side, Medio Pollo Half Chicken Two Sides, Morcilla
Veronica Bonilla
Food and service were great!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Empanadas
Diana De Morales
I remember when this restaurant started behind the gas station on SR 54 l would wait as long as it took to get my food the food was fresh and delicious and the atmosphere was amazing but since they opened this place the food is either from the day before the prices are outrageous I guess they have forgotten about their old customers it’s pretty sad to see l would have never written a negative review but my friend told me he will never return or recommend this restaurant l brag to him how good the food is but I was wrong and dissatisfied
So I believe that what we bought today was yesterday’s left over because everything was hard and nasty sorry for this but maybe you won’t sell bad and hard frituras
Food: 1
Allen Rivera
Try rice , beans and " pernil" and alcapurria everything was great!!!
Atmosphere: 4
Food: 4
Service: 4
Christopher Muniz
Good grab and go food
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Empanadas
Kevin Kinney
Best Cuban ever
I G
Everything is delicious. Though, I found the prices a little high. I remember when they started behind the gas station on SR 54, and the food was so delicious, and the prices were according to each dish. When I first ate at that little restaurant, it took me back to my abuela's (grandmother's) cooking. That is what made me love this place. As they have successfully grown, it seems like the prepared dishes have become more production based and have lost a little bit of the authentic flavor it used to have. I will continue to frequent the eateries, but I am a little disappointed at the loss of authentic cultural flavor I grew up with.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Flan De Vainilla Vanilla Flan, Bistec Sandwich, Habichuelas Rojas Red Beans
I am writing to express my deep disappointment with my recent experience at your establishment, yesterday at 3pm. As a long-time customer who has supported your business since its early days—first at the food truck in Town & Country, then at the Rice and Beans location in Lutz (behind the gas station), and now at your newer location. However, my visit today left me thoroughly dissatisfied, and the sad part is that this is not the first time. I ordered roasted chicken with rice, beans, and yuca, and unfortunately, several issues arose: 1. Temperature: The meal was served cold—almost to the point of being unappetizing. 2. Quality of the Chicken: The chicken was extremely dry and lacked flavor, with the skin appearing wrinkled, as if it had been reheated from the previous day. 3. Customer Service: When I raised these concerns with the attendant, the response was null, leaving me with no choice but to discard the meal, in other words money to the trash. I had high hopes when your express location opened, but unfortunately, after this experience, I am unable to continue supporting either of your locations. I understand that every business can have an off day, but this was beyond what I could overlook. I hope you will take this feedback seriously and work to improve both the quality of your food and the way customer concerns are handled. Wish you tons of LUCK!!
Very delicious ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Alcapurrias, Chicken Yellow Rice, Arroz Con Gandules Rice with Pigeon Peas
Just ordered a full chicken with 2 sides, chose yellow fried plantains, and they came totally burned.
Atmosphere: 3
Food: 2
Service: 3
Recommended dishes: Pollo Entero Whole Chicken Two Sides
I ordered the pork sandwich to go. It took 15 minutes to get the sandwich. There was only one other customer. The pork was dry and very salty. Not sure this location will make it.
Atmosphere: 1
Food: 1
Service: 1
The best place to have lunch or dinner, I'm always happy to coming in here because of the welcoming atmosphere. The customer service is always up to par.
They always greet you with a smile and the food _ood_. As always, is delicious.
A hidden gem close to the outlets that won't break your pocket
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cubano Sandwich, Pollo Entero Whole Chicken One Side, Medio Pollo Half Chicken Two Sides, Morcilla
Food and service were great!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Empanadas
I remember when this restaurant started behind the gas station on SR 54 l would wait as long as it took to get my food the food was fresh and delicious and the atmosphere was amazing but since they opened this place the food is either from the day before the prices are outrageous I guess they have forgotten about their old customers it’s pretty sad to see l would have never written a negative review but my friend told me he will never return or recommend this restaurant l brag to him how good the food is but I was wrong and dissatisfied
Atmosphere: 1
Food: 1
Service: 1
Good for a little mix of Latino food.
Atmosphere: 4
Food: 4
Service: 4
Simply amazing, you will not be disappointed.
Atmosphere: 5
Food: 5
Service: 5
The food could have been more warmer.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
So I believe that what we bought today was yesterday’s left over because everything was hard and nasty sorry for this but maybe you won’t sell bad and hard frituras
Food: 1
Try rice , beans and " pernil" and alcapurria everything was great!!!
Atmosphere: 4
Food: 4
Service: 4
Good grab and go food
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Empanadas
Best Cuban ever
Everything is delicious. Though, I found the prices a little high. I remember when they started behind the gas station on SR 54, and the food was so delicious, and the prices were according to each dish. When I first ate at that little restaurant, it took me back to my abuela's (grandmother's) cooking. That is what made me love this place. As they have successfully grown, it seems like the prepared dishes have become more production based and have lost a little bit of the authentic flavor it used to have. I will continue to frequent the eateries, but I am a little disappointed at the loss of authentic cultural flavor I grew up with.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Flan De Vainilla Vanilla Flan, Bistec Sandwich, Habichuelas Rojas Red Beans
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