Terrible experience, food was cold and poorly prepared, asked for my breakfast burrito to be warmed up and was told there was no way and looked at me like I was the problem because I wanted a warm burrito that I paid for. Our tray was filthy, no one at the counter, had to wait. Will never eat at this Wendy's or any Wendy's ever again.
If your reading those comment, please don't waste your money here like I did
Atmosphere: 1
Gary Foxworth
Newer Wendys in Lutz made it simple and easy to get a free double stack Burger from the Tampa Bay lightning offer..⚡ now I have lunch for tomorrow...!!
Atmosphere: 5
Food: 5
Service: 5
justin yant
Pulling people to parking spots to game their system. How about you make enough food to actually service people at your drive through during your busiest hour.
Atmosphere: 1
Food: 3
Service: 1
Jessica Ledford
Breakfast starts at 7am but nothing is ever ready on Saturday mornings new manager is useless. Had to wait 20 minutes for service pathetic.
Atmosphere: 1
Food: 2
Service: 1
Jessica Clendenen
Nothing like getting the door shut on your face and locked then after exiting the drive thru see them letting other people in... Too it off food was cold.
Atmosphere: 3
Food: 2
Service: 1
Rory Wilson
53 mins to get food for 2 adults and 2 kids! No sorry. No effort to make it right. Rude girl at the counter. This place straight up sucks. I dont expect much from a fast food restaurant but they failed to meet even the lowest of expectations.
Diane Melick
Food is good but always have to wait even though it is ordered on the mobile app. At least it is freshly made.
Atmosphere: 4
Food: 4
Service: 3
bruce brown
Love there burgers
Atmosphere: 5
Food: 5
Service: 5
Christopher Barthelmas
Tried to dine in on Friday night. The sign said the lobby was open till 11pm but with no sign saying otherwise it was closed at 9pm.
Pedro Rodriguez Samon
Really bad service and poor customer service. Tables really dirty
This is the worst Wendy’s I ever been to I mean the worst they gave me stale tortilla chips and I ask for a taco salad and I spent almost 50 dollars in there and they piss me off
Captain TNT
The staff was wonderful and the food was delicious. But I could do without the drive thru machine talking so fast it makes ordering almost impossible.
Atmosphere: 4
Food: 5
Service: 3
Noel Castellanos
Food was delicious and the place nice and clean
Atmosphere: 5
Food: 5
Service: 5
Tina Smith
Received wrong item. Wendy’s Employee was not able to fix items since this store has been unable to provide receipts to any customers at the drive thru, for any purchases, and confirmed they have not been able to provide receipts for over a week. Wendy’s employee wanted to give a fake receipt. Please check your bank statement!!
Service: 1
Jermaine Simmons
Last 4 visits, when I went to this location, the service was fast and friendly. I have no complaints, one of the biggest compliments I have is my fries was hot each time, which is one of my pet peeves.
Terrible experience, food was cold and poorly prepared, asked for my breakfast burrito to be warmed up and was told there was no way and looked at me like I was the problem because I wanted a warm burrito that I paid for. Our tray was filthy, no one at the counter, had to wait. Will never eat at this Wendy's or any Wendy's ever again.
If your reading those comment, please don't waste your money here like I did
Atmosphere: 1
Newer Wendys in Lutz made it simple and easy to get a free double stack Burger from the Tampa Bay lightning offer..⚡ now I have lunch for tomorrow...!!
Atmosphere: 5
Food: 5
Service: 5
Pulling people to parking spots to game their system. How about you make enough food to actually service people at your drive through during your busiest hour.
Atmosphere: 1
Food: 3
Service: 1
Breakfast starts at 7am but nothing is ever ready on Saturday mornings new manager is useless. Had to wait 20 minutes for service pathetic.
Atmosphere: 1
Food: 2
Service: 1
Nothing like getting the door shut on your face and locked then after exiting the drive thru see them letting other people in... Too it off food was cold.
Atmosphere: 3
Food: 2
Service: 1
53 mins to get food for 2 adults and 2 kids! No sorry. No effort to make it right. Rude girl at the counter. This place straight up sucks. I dont expect much from a fast food restaurant but they failed to meet even the lowest of expectations.
Food is good but always have to wait even though it is ordered on the mobile app. At least it is freshly made.
Atmosphere: 4
Food: 4
Service: 3
Love there burgers
Atmosphere: 5
Food: 5
Service: 5
Tried to dine in on Friday night. The sign said the lobby was open till 11pm but with no sign saying otherwise it was closed at 9pm.
Really bad service and poor customer service. Tables really dirty
Atmosphere: 1
Service: 1
Restaurantji Recommends
This is the worst Wendy’s I ever been to I mean the worst they gave me stale tortilla chips and I ask for a taco salad and I spent almost 50 dollars in there and they piss me off
The staff was wonderful and the food was delicious. But I could do without the drive thru machine talking so fast it makes ordering almost impossible.
Atmosphere: 4
Food: 5
Service: 3
Food was delicious and the place nice and clean
Atmosphere: 5
Food: 5
Service: 5
Received wrong item. Wendy’s Employee was not able to fix items since this store has been unable to provide receipts to any customers at the drive thru, for any purchases, and confirmed they have not been able to provide receipts for over a week. Wendy’s employee wanted to give a fake receipt. Please check your bank statement!!
Service: 1
Last 4 visits, when I went to this location, the service was fast and friendly. I have no complaints, one of the biggest compliments I have is my fries was hot each time, which is one of my pet peeves.
Atmosphere: 5
Food: 5
Service: 5
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