Absolutely horrible service! The woman at the register was rude. The manager was just sitting on a counter while her employee was blatantly being rude. The food was burnt but they were so rude during the first encounter that I didn't want to endure a second encounter. Avoid this location at all costs!
Sean Huskins
Staff here is great! They remember me and treat me well!
Atmosphere: 5
Food: 5
Service: 5
Samantha Miller
This was my first visit to this location, and I’m pleased to say I was very satisfied with the service. The gentleman at the drive-thru was very kind and explained to me all the different flavorings. When I pulled up to the window I was greeted with a smile and he even helped me with the Dunkin app! I was having a rough day with my kids, but the well made coffee and good service definitely helped my day!
Judie Curtiss
We went through the drive through, and we spoke to 2 different people. And they acted like they didn't know what we were talking about. And then we got to the window, and we waited there for like 3 minutes before even anybody came to the window, and it just felt like nobody knew what they were doing there. We had a, we got 3 coffees. Coffee bags of coffee and the guy rang them up and then he didn't even put them in a plastic bag, I had to ask for that. And then I also had to ask for the receipt. I shouldn't have to be asking for these things. These should automatically be given to a person or even at least offered. Very bad service😡😡😡😪😪😪
Service: 2
Kyle Himes
I ordered a caramel craze latte and it tastes bitter. Loaded hash browns were missing the cheese and the bagel minis were frozen in the middle. Complete bust. Definitely done with this location.
Atmosphere: 1
Food: 1
Service: 1
Als washer Dryer Sales N Repair
This place never has nothing in the last 6 years Is alway the same excuse
Food: 1
Ricardo Villeta
The food is the best part of what I got, but the service was horrible I know it’s early in the morning but I don’t need extra attitude when I’m asking a simple question about the menu. The person on the intercom was not helpful and she was very snappy with me when I was calm and kind. Also I ordered a chai Latte and it tasted like water and milk. Never buying from them again, and I don’t recommend this location
Atmosphere: 2
Food: 2
Service: 1
Orlando 30
Used to be an everyone customer but unfortunately went somewhere else. Lack of communication, and customer service is bad. staff gets rude when you order something and they make it wrong acting like it's our fault. The coffee got worse and worse. The vibe is off when you go inside. This place needs new management. Rather drive 10 to 20 min more than come here.
Atmosphere: 1
Food: 1
Service: 1
Ben Pickard
Charged me 75 cents for a cup of water it’s 100 degrees out plus I’m an Uber driver delivering your order!
Atmosphere: 1
Food: 1
Service: 1
Erynn Sendrick
Whoever was working the drive thru 2/3 about 4 PM was one of the kindest people I’ve ever interacted with in a drive thru. I was having “a Monday”, and their friendliness made my day. They were polite, efficient, and delivered my coffee and donut with a smile. Excellent service, and the coffee was fresh and perfectly made. Kudos to this employee and location!
Workers lack customer service skills. I got home and discovered my order was incorrect. The workers made a big show of reviewing past orders. I was given my missing item in a rude off handed manner... It was abruptly placed on the counter as she walked in the other direction. There was no apology, just attitude.
Atmosphere: 1
Food: 3
Service: 1
Ravi Shanker Kancharlapalli
This is right next door to us we always go here when we went to get some coffee and donuts we didn’t see any one in the store finally some one showed up just seems to look like he got disturbed from his nap and he made a vanilla hot latte the most awful latte ever , management needs to do some thing about this
Linda Chirite
Parking: Servers are attentive and friendly. I visit this DD every time I have a Dr appt in Maitland. This is my reward!
Recommended dishes: Donuts, Croissant
Frank
Worst service of all time. If you want any food, they’ll make you pull around to a terrible spot in front of the door to wait while they trick the system into thinking they have fast service
Service: 1
Kyle Worley
Dunkin’ going down hill in all locations …. This one didn’t have munchkins at 9 am
Absolutely horrible service! The woman at the register was rude. The manager was just sitting on a counter while her employee was blatantly being rude. The food was burnt but they were so rude during the first encounter that I didn't want to endure a second encounter. Avoid this location at all costs!
Staff here is great! They remember me and treat me well!
Atmosphere: 5
Food: 5
Service: 5
This was my first visit to this location, and I’m
pleased to say I was very satisfied with the service. The gentleman at the drive-thru was very kind and explained to me all the different flavorings. When I pulled up to the window I was greeted with a smile and he even helped me with the Dunkin app! I was having a rough day with my kids, but the well made coffee and good service definitely helped my day!
We went through the drive through, and we spoke to 2 different people. And they acted like they didn't know what we were talking about. And then we got to the window, and we waited there for like 3 minutes before even anybody came to the window, and it just felt like nobody knew what they were doing there. We had a, we got 3 coffees.
Coffee bags of coffee and the guy rang them up and then he didn't even put them in a plastic bag, I had to ask for that. And then I also had to ask for the receipt. I shouldn't have to be asking for these things. These should automatically be given to a person or even at least offered. Very bad service😡😡😡😪😪😪
Service: 2
I ordered a caramel craze latte and it tastes bitter. Loaded hash browns were missing the cheese and the bagel minis were frozen in the middle. Complete bust. Definitely done with this location.
Atmosphere: 1
Food: 1
Service: 1
This place never has nothing in the last 6 years Is alway the same excuse
Food: 1
The food is the best part of what I got, but the service was horrible I know it’s early in the morning but I don’t need extra attitude when I’m asking a simple question about the menu. The person on the intercom was not helpful and she was very snappy with me when I was calm and kind. Also I ordered a chai Latte and it tasted like water and milk. Never buying from them again, and I don’t recommend this location
Atmosphere: 2
Food: 2
Service: 1
Used to be an everyone customer but unfortunately went somewhere else.
Lack of communication, and customer service is bad. staff gets rude when you order something and they make it wrong acting like it's our fault. The coffee got worse and worse. The vibe is off when you go inside. This place needs new management. Rather drive 10 to 20 min more than come here.
Atmosphere: 1
Food: 1
Service: 1
Charged me 75 cents for a cup of water it’s 100 degrees out plus I’m an Uber driver delivering your order!
Atmosphere: 1
Food: 1
Service: 1
Whoever was working the drive thru 2/3 about 4 PM was one of the kindest people I’ve ever interacted with in a drive thru. I was having “a Monday”, and their friendliness made my day. They were polite, efficient, and delivered my coffee and donut with a smile. Excellent service, and the coffee was fresh and perfectly made. Kudos to this employee and location!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Workers lack customer service skills. I got home and discovered my order was incorrect. The workers made a big show of reviewing past orders. I was given my missing item in a rude off handed manner... It was abruptly placed on the counter as she walked in the other direction. There was no apology, just attitude.
Atmosphere: 1
Food: 3
Service: 1
This is right next door to us we always go here when we went to get some coffee and donuts we didn’t see any one in the store finally some one showed up just seems to look like he got disturbed from his nap and he made a vanilla hot latte the most awful latte ever , management needs to do some thing about this
Parking: Servers are attentive and friendly. I visit this DD every time I have a Dr appt in Maitland. This is my reward!
Recommended dishes: Donuts, Croissant
Worst service of all time. If you want any food, they’ll make you pull around to a terrible spot in front of the door to wait while they trick the system into thinking they have fast service
Service: 1
Dunkin’ going down hill in all locations …. This one didn’t have munchkins at 9 am
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