Terrible customer service at the drive-thru. I ordered and paid via the BK app. When I went thru the drive-through I told them the name on the order. They said it wasn't showing on thier screen. I wanted to show them my phone receipt but they said it didn't matter. If it wasn't on their screen, they couldn't help me. Then they closed the drive-thru window. I notified BK corporate and they issued a refund. Went by Arby's and picked up dinner. Stay away from that BK.
J5580EAmartinb
Went for a quick dinner at around 6pm. Order process was ok, staff not friendly but not rude either. Service was reasonably fast. Fries were served too cold, burger was ok. Soda machine was out of service, choice of drinks was very limited. Place is run down and urgently needs renovation. Avoid this BK if you can.
Freedom48124792809
I was the only car in the drive thru other than car at window, wasn't acknowledged until 5 min later, where she asked to keep looking at menu (was ready to order)10 min later I asked if ready that I had been ready, she went on to complain there were only 4 staff members and a lobby full of people (just a few cars parked) I told her then I needed to just leave, she sarcastically responded knowing she had car blocking me at the window. Tried to get her attention for owner name she ignored me, and told the guy with her also to not go to the window. Wil be reporting further, will not be surprised when this location closes with such horrible staff who rather you leave than to do their job.
Thomas Withrow
Food and hamburgers down sized no coupons
Atmosphere: 2
Food: 2
Service: 4
Ada Pinson
Always used drive through. Best burgers in town.
Food: 5
Service: 5
Angel Colmenares
The best 👌
Atmosphere: 5
Food: 5
Service: 5
Taylor Matheny
This is the worst Burger King of all time. The service is terrible, both drive through and dining room. The food is disgusting. The store is dirty and unkept. Brevard County Health or Viera Company shut this place down. It’s a stain on the area.
Atmosphere: 1
Food: 1
Service: 1
Patricia
It was scary empty service was good and a whopper is a whopper.
Atmosphere: 4
Food: 4
Service: 5
K_T Robo
New management is Great. Much better Burger King than it was this time last year before they closed for a while. You can definitely tell an improvement in service and quality. The new boss man is polite, professional and always has a smile on his face and resdy to jump in and help with any issue. Keep up the good work 👍
Ordered in the drive thru. Once paid, I was asked to move forward to wait on food. I'm not sure why there is no one behind me . Employees were rude after waiting an additional 10 minutes . Whopper was hot and fries cold.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: French Fries, Whopper
Ron Schneider
Don’t come here. Just don’t! Every complaint you ever had about a fast food location… it’ll happen here. I promise.
Service: 1
Larry Joyner
I have been to this restaurant 2 time both times I waited in the drive thru for 10 minutes with no one in the store and no one in the drive thru. On October 24 there was an employee standing at the front door smoking and and after waiting at the drive thru monitor for 10 minutes with no response I drove through and there was an employee leaning on the counter looking at me and did not move an inch. I will never come back to this store and will steer all my friends away from it. Worst store ever
kiskab2023
Find any other place to eat at then this particular burger king. Employees ignore the customer every time I've been here.
K4308CSdaver
The service was absolutely terrible here! We had to wait 10 minutes just to put in our order even though it wasn’t busy at all . Then it took 20 minutes until we got our order. The food was fine but be ready to be here for awhile! I can see why Burger King is closing stores!
The cashier in the drive thru extremely rude.
Terrible customer service at the drive-thru. I ordered and paid via the BK app. When I went thru the drive-through I told them the name on the order. They said it wasn't showing on thier screen. I wanted to show them my phone receipt but they said it didn't matter. If it wasn't on their screen, they couldn't help me. Then they closed the drive-thru window. I notified BK corporate and they issued a refund. Went by Arby's and picked up dinner. Stay away from that BK.
Went for a quick dinner at around 6pm. Order process was ok, staff not friendly but not rude either. Service was reasonably fast. Fries were served too cold, burger was ok. Soda machine was out of service, choice of drinks was very limited. Place is run down and urgently needs renovation. Avoid this BK if you can.
I was the only car in the drive thru other than car at window, wasn't acknowledged until 5 min later, where she asked to keep looking at menu (was ready to order)10 min later I asked if ready that I had been ready, she went on to complain there were only 4 staff members and a lobby full of people (just a few cars parked) I told her then I needed to just leave, she sarcastically responded knowing she had car blocking me at the window. Tried to get her attention for owner name she ignored me, and told the guy with her also to not go to the window. Wil be reporting further, will not be surprised when this location closes with such horrible staff who rather you leave than to do their job.
Food and hamburgers down sized no coupons
Atmosphere: 2
Food: 2
Service: 4
Always used drive through. Best burgers in town.
Food: 5
Service: 5
The best 👌
Atmosphere: 5
Food: 5
Service: 5
This is the worst Burger King of all time. The service is terrible, both drive through and dining room. The food is disgusting. The store is dirty and unkept. Brevard County Health or Viera Company shut this place down. It’s a stain on the area.
Atmosphere: 1
Food: 1
Service: 1
It was scary empty service was good and a whopper is a whopper.
Atmosphere: 4
Food: 4
Service: 5
New management is Great. Much better Burger King than it was this time last year before they closed for a while. You can definitely tell an improvement in service and quality. The new boss man is polite, professional and always has a smile on his face and resdy to jump in and help with any issue. Keep up the good work 👍
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Ordered in the drive thru. Once paid, I was asked to move forward to wait on food. I'm not sure why there is no one behind me . Employees were rude after waiting an additional 10 minutes . Whopper was hot and fries cold.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: French Fries, Whopper
Don’t come here. Just don’t! Every complaint you ever had about a fast food location… it’ll happen here. I promise.
Service: 1
I have been to this restaurant 2 time both times I waited in the drive thru for 10 minutes with no one in the store and no one in the drive thru. On October 24 there was an employee standing at the front door smoking and and after waiting at the drive thru monitor for 10 minutes with no response I drove through and there was an employee leaning on the counter looking at me and did not move an inch. I will never come back to this store and will steer all my friends away from it. Worst store ever
Find any other place to eat at then this particular burger king. Employees ignore the customer every time I've been here.
The service was absolutely terrible here! We had to wait 10 minutes just to put in our order even though it wasn’t busy at all . Then it took 20 minutes until we got our order. The food was fine but be ready to be here for awhile! I can see why Burger King is closing stores!
Loading...