Im very upset with this place. I ordered breakfast through the app at 10:16 AM. They took my money from credit card. I have to get ready and drive over there so of course I get there after 10:30am. They wait until I get to the window to tell me they can’t give me my order because it’s after 10:30, even though I ordered before that time. They tried to tell me I ordered after the time which wasn’t the case. Putting two stars because they refunded my money at least but service was horrible and they weren’t even understanding of the situation… which is that i ordered before the time!
Atmosphere: 2
Service: 2
Shana Cravey
I order curbside almost every Friday night and at least twice a month, my order is wrong or missing singing requiring me to have to get out of my car and walk up to the drive through to fix my order. I’ve never had such horrible issues with a Chick-Fil-A other than the Malabar location. Tonight I got a kids meal with no fry. You need to do better.
Luke Latham
Had the chicken tenders ... four TINY tinders for $7+tax. Are you kidding me??!! They were small AND overdone! Save your money and go get Publix chicken tenders. You can get twice as much and at a higher quality than these terrible tenders.
Atmosphere: 3
Food: 1
Service: 3
Recommended dishes: Chicken Tenders
Lee Herlevi
We DoorDash chick fil a and halfway through the process of the order they restarted and took the extra hour
Atmosphere: 1
Food: 3
Service: 2
林筱晴
I love the waffle fries and chick fil-a sauce so much 💯
Food: 5
Annette Lais
This will be the last time I stop at this location—I’d rather go hungry. I’ve visited this spot several times and have had missing items on three separate occasions.
I placed a mobile order, selecting pick-up inside instead of the drive-thru. Unfortunately, there’s no way to get out of the drive-thru, so my husband kindly informed a young lady outside, who was very understanding and communicated with the staff inside that we were in the drive-thru. I own that mistake.
When we reached the window, we waited about four minutes. My husband asked the young man there for an update on our order, as I had received a notification that it was ready about 8-9 minutes prior. Again, my mistake for selecting inside pick-up. The young man then asked his colleague if the order was ready, and she responded by asking my husband to describe the employee outside who had communicated with them via the two-way radio. She said this was necessary so she could instruct the employee on how to handle such situations in the future. It was rude and unnecessary to say this to us, but given my past experiences with customer service at this location, it wasn’t surprising.
We received our order, thanked them, and drove off. This location is close to the highway, so as we got on the off-ramp to head home, I noticed one of our sandwiches was missing. I immediately called to inform them and requested a refund. The young lady politely asked if we could turn around and come back for the sandwich. Unfortunately, there was no nearby exit, and we couldn’t make it back before closing.
At this point, I am done with this location. After reading other reviews, it’s clear this franchise is not operating at the same standard as other Chick-fil-A locations I’ve visited across Florida and other states. This location is consistently the worst. If management truly cares about customer service, they should take the time to read these reviews, implement changes, and improve the customer experience. This location gets traffic due to its name, location, and lack of nearby competition, but that won’t excuse the ongoing poor service.
Atmosphere: 1
Food: 1
Service: 1
Tami Perri (Nitewolf)
Haven't been to Chick-fil-A in a long time. We finally went to day. Both of us got sick and threw up. I will never go back there again.
Atmosphere: 3
Food: 1
Service: 3
Jennifer Bond
Very very slow service!!!!!!!!
luz person
I stop at this Chick-fil-A to get something to eat but decided to go inside and buy it go. I waited for a few minutes for my order and I had outstanding service and fresh food very hot. I just want to take the time to thank them all working on Saturday night 21 December. Is always nice to let employees know when they are doing a good job 👏. Thank you all and Merry Christmas.
Can't beat their chicken nuggets. The best. And I love their sauce so much, I always keep a bottle of it in the fridge. So glad they market it out to the grocery stores. Love that chick -fil-A sauce. The employees have the drive thru perfected. Don't let the always long lines deter you. They move them through with lightning speed, and always get our orders correct. Wish they were open on Sundays, but I respect their reasoning behind it. I can't ever go back to the "other places nuggets" , spoiled on chick -fil-A.
Atmosphere: 4
Food: 5
Service: 5
Leslie Barnes
The only reason I am placing this review is because it’s currently Sunday morning and all I can think about is your breakfast thanks
Atmosphere: 5
Food: 5
Service: 5
JU
Old white guy was beyond rude this morning. When i accidentally selected dine in I went to the counter and he had my order in the tray. He asked if it was togo and I replied yes and he asked me why i selected dine in as i couldn’t take the tray with me. Very unprofessional to assume i would do that. I opened my minis and saw they were just carelessly thrown in their box. My large hash browns were not filled like they usually are. The building smells like cow manure. Was the least pleasing encounter i’ve had at Chick-Fil-A
Atmosphere: 1
Food: 1
Service: 1
Alison St John
Not the typical Chick-fil-A service or food!!! You can tell when a place has bad management!!! No one here wants to do their job. All employees are sitting around chatting and overlooking the customers. Multiple times I have come here and have been super disappointed! Food tastes like the fryers have not been cleaned in a year, service is poor, cleanliness is poor, and employees attitudes are poor! Management needs an upgrade bc these employees seem to think they can do everything else except their jobs! Please clean out your fryers bc your fries and chicken taste horrible!!!
Food was ok
Atmosphere: 3
Food: 3
Service: 3
Im very upset with this place. I ordered breakfast through the app at 10:16 AM. They took my money from credit card. I have to get ready and drive over there so of course I get there after 10:30am.
They wait until I get to the window to tell me they can’t give me my order because it’s after 10:30, even though I ordered before that time. They tried to tell me I ordered after the time which wasn’t the case. Putting two stars because they refunded my money at least but service was horrible and they weren’t even understanding of the situation… which is that i ordered before the time!
Atmosphere: 2
Service: 2
I order curbside almost every Friday night and at least twice a month, my order is wrong or missing singing requiring me to have to get out of my car and walk up to the drive through to fix my order. I’ve never had such horrible issues with a Chick-Fil-A other than the Malabar location. Tonight I got a kids meal with no fry. You need to do better.
Had the chicken tenders ... four TINY tinders for $7+tax. Are you kidding me??!! They were small AND overdone! Save your money and go get Publix chicken tenders. You can get twice as much and at a higher quality than these terrible tenders.
Atmosphere: 3
Food: 1
Service: 3
Recommended dishes: Chicken Tenders
We DoorDash chick fil a and halfway through the process of the order they restarted and took the extra hour
Atmosphere: 1
Food: 3
Service: 2
I love the waffle fries and chick fil-a sauce so much 💯
Food: 5
This will be the last time I stop at this location—I’d rather go hungry. I’ve visited this spot several times and have had missing items on three separate occasions.
I placed a mobile order, selecting pick-up inside instead of the drive-thru. Unfortunately, there’s no way to get out of the drive-thru, so my husband kindly informed a young lady outside, who was very understanding and communicated with the staff inside that we were in the drive-thru. I own that mistake.
When we reached the window, we waited about four minutes. My husband asked the young man there for an update on our order, as I had received a notification that it was ready about 8-9 minutes prior. Again, my mistake for selecting inside pick-up. The young man then asked his colleague if the order was ready, and she responded by asking my husband to describe the employee outside who had communicated with them via the two-way radio. She said this was necessary so she could instruct the employee on how to handle such situations in the future. It was rude and unnecessary to say this to us, but given my past experiences with customer service at this location, it wasn’t surprising.
We received our order, thanked them, and drove off. This location is close to the highway, so as we got on the off-ramp to head home, I noticed one of our sandwiches was missing. I immediately called to inform them and requested a refund. The young lady politely asked if we could turn around and come back for the sandwich. Unfortunately, there was no nearby exit, and we couldn’t make it back before closing.
At this point, I am done with this location. After reading other reviews, it’s clear this franchise is not operating at the same standard as other Chick-fil-A locations I’ve visited across Florida and other states. This location is consistently the worst. If management truly cares about customer service, they should take the time to read these reviews, implement changes, and improve the customer experience. This location gets traffic due to its name, location, and lack of nearby competition, but that won’t excuse the ongoing poor service.
Atmosphere: 1
Food: 1
Service: 1
Haven't been to Chick-fil-A in a long time. We finally went to day. Both of us got sick and threw up. I will never go back there again.
Atmosphere: 3
Food: 1
Service: 3
Very very slow service!!!!!!!!
I stop at this Chick-fil-A to get something to eat but decided to go inside and buy it go. I waited for a few minutes for my order and I had outstanding service and fresh food very hot. I just want to take the time to thank them all working on Saturday night 21 December. Is always nice to let employees know when they are doing a good job 👏. Thank you all and Merry Christmas.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Can't beat their chicken nuggets. The best. And I love their sauce so much, I always keep a bottle of it in the fridge. So glad they market it out to the grocery stores. Love that chick -fil-A sauce. The employees have the drive thru perfected. Don't let the always long lines deter you. They move them through with lightning speed, and always get our orders correct. Wish they were open on Sundays, but I respect their reasoning behind it. I can't ever go back to the "other places nuggets" , spoiled on chick -fil-A.
Atmosphere: 4
Food: 5
Service: 5
The only reason I am placing this review is because it’s currently Sunday morning and all I can think about is your breakfast thanks
Atmosphere: 5
Food: 5
Service: 5
Old white guy was beyond rude this morning. When i accidentally selected dine in I went to the counter and he had my order in the tray. He asked if it was togo and I replied yes and he asked me why i selected dine in as i couldn’t take the tray with me. Very unprofessional to assume i would do that. I opened my minis and saw they were just carelessly thrown in their box. My large hash browns were not filled like they usually are. The building smells like cow manure. Was the least pleasing encounter i’ve had at Chick-Fil-A
Atmosphere: 1
Food: 1
Service: 1
Not the typical Chick-fil-A service or food!!! You can tell when a place has bad management!!! No one here wants to do their job. All employees are sitting around chatting and overlooking the customers. Multiple times I have come here and have been super disappointed! Food tastes like the fryers have not been cleaned in a year, service is poor, cleanliness is poor, and employees attitudes are poor! Management needs an upgrade bc these employees seem to think they can do everything else except their jobs! Please clean out your fryers bc your fries and chicken taste horrible!!!
Always good, always fast...
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