I am writing to express my frustration after my recent visit. This is the third time I have come in during the lunch rush to order food to go, and each time there has only been one employee on the line doing her best to serve a long line of waiting customers while others appeared disengaged.
While I understand that staff members have assigned roles and responsibilities, customer service should remain the top priority during peak hours. On this visit, the manager was focused on taking food temperatures while a line continued to grow. It would have been helpful if she had paused briefly to assist in clearing the line before resuming temperature checks.
Instead, it appeared that the employee working the line was left to manage everything on her own, and customers were asked to wait longer to check out while temperature checks continued. This created unnecessary delays and frustration for everyone waiting.
I truly appreciate the hard work of the employee who was on the line — she was doing her best under pressure. My concern is with the lack of support during busy periods. I hope management can better allocate help during peak hours to improve the experience for both customers and staff.
Atmosphere: 1
Food: 5
Service: 1
Ben Ferguson
I decided to try this new location. The food was good, but sadly, the customer service is lacking. It was just after 11am, so there was no one in the restaurant yet. My wife and I stood at the front of the line, ready to order. There were several employees behind the counter and no one ever acknowledged us. There was a man behind the counter making a food order. I was happy to see the large portion of the food order but I will tell you more about that later. After about 3 minutes, we started debating just to walk out. It was at that moment; another employee that I hadn’t seen walking around initially came from the back and helped us.
Oh, the employee making that food order when we first came in, it was for him and his girlfriend/wife. After he made the large portion of food, he brought the food and sat with a lady and they both ate it. Nice perk!
Atmosphere: 2
Food: 4
Service: 1
Raf Gomes
Karla and the rest of the staff are always friendly. Clean environment. Great food!
Atmosphere: 5
Food: 5
Service: 5
Doug Cline
Chipotle is a total win for fresh, fast food! The vegan options are elite—the spicy Sofritas (braised tofu) and free guacamole on veggie bowls make it so easy to eat plant-based. The restaurant is always clean and the staff is super efficient. Truly a reliable, healthy go-to!
Atmosphere: 5
Food: 5
Service: 5
Drew M.
The food was decent, but no one wants to deal with a bad attitude when you're just trying to order food, real quick
Atmosphere: 2
Food: 3
Service: 1
William Ryder
100% a 50% experience, save your pesos and try something more authentic, I'd say.
Atmosphere: 3
Food: 3
Service: 2
John Smith
If it were possible to rate this location lower than one star, I would. Three hours before closing, the restaurant was already out of steak and every other protein option except chicken which was of noticeably poor quality. Additionally, they were out of sour cream, a basic staple item for this brand. That level of inventory mismanagement is unacceptable for a national chain.
When I inquired whether my order could be prepared using ingredients from the to-go station, the employee responded dismissively and stated they could not use any items from that line, without offering any solution or accommodation. The lack of professionalism and customer service was just as concerning as the lack of food.
This is not an isolated incident; it has been a recurring issue at this location. While I was there, I personally observed six customers walk out due to the number of unavailable items. That reflects a serious and ongoing operational failure.
This location is clearly suffering from poor management, inadequate planning, and a disregard for customer experience. It is extremely disappointing.
Atmosphere: 1
Food: 1
Service: 1
eric spech
Terrible experience at this location again... I order the same thing every time I come to Chipotle a half chicken, half steak bowl. When asked if I wanted double meat, I clearly said no just half and half, like I always do. When I got to the register, I noticed I was being charged extra for steak. I asked the employee why, since I didn’t order double meat. She told me that’s just how they charge for a half chicken, half steak bowl. Was charged $5.60 extra for something I didn’t get or request and dismissed when I questioned it. Go to a different location.
went in and there were flies CRAWLING on the food and serving spoons🤮 and the workers acted like it was nothing… left mid-wait in the line because of how disgusting it was to me
edit: coming back a year later they have improved a lot on their upkeep of the place. 👍the workers are also pretty helpful even tho they can look very stressed.
Atmosphere: 1
Food: 1
Service: 1
ChaseA626 A
do not place an online order my burrito was the size of an average taco extremely disappointing, my partners bowl was barely half full
Atmosphere: 1
Food: 1
Service: 1
Emily Kufner
I ordered uber eats and I ordered double steak which is already extra and multiple different salsas and it only came with one little spot of one of the salsas. There was the smallest amount of steak in there even though I payed extra for double. Thx Chipotle....
Atmosphere: 1
Food: 2
Service: 1
Rachel Lin
I ordered a steak bowl, the veggie looked old and disgusting. I also had queso which they never gave me. I also found black grill dried plastics piece. It was disappointing and disgusting. Never again.🤮
I am writing to express my frustration after my recent visit. This is the third time I have come in during the lunch rush to order food to go, and each time there has only been one employee on the line doing her best to serve a long line of waiting customers while others appeared disengaged.
While I understand that staff members have assigned roles and responsibilities, customer service should remain the top priority during peak hours. On this visit, the manager was focused on taking food temperatures while a line continued to grow. It would have been helpful if she had paused briefly to assist in clearing the line before resuming temperature checks.
Instead, it appeared that the employee working the line was left to manage everything on her own, and customers were asked to wait longer to check out while temperature checks continued. This created unnecessary delays and frustration for everyone waiting.
I truly appreciate the hard work of the employee who was on the line — she was doing her best under pressure. My concern is with the lack of support during busy periods. I hope management can better allocate help during peak hours to improve the experience for both customers and staff.
Atmosphere: 1
Food: 5
Service: 1
I decided to try this new location. The food was good, but sadly, the customer service is lacking. It was just after 11am, so there was no one in the restaurant yet. My wife and I stood at the front of the line, ready to order. There were several employees behind the counter and no one ever acknowledged us. There was a man behind the counter making a food order. I was happy to see the large portion of the food order but I will tell you more about that later. After about 3 minutes, we started debating just to walk out. It was at that moment; another employee that I hadn’t seen walking around initially came from the back and helped us.
Oh, the employee making that food order when we first came in, it was for him and his girlfriend/wife. After he made the large portion of food, he brought the food and sat with a lady and they both ate it. Nice perk!
Atmosphere: 2
Food: 4
Service: 1
Karla and the rest of the staff are always friendly. Clean environment. Great food!
Atmosphere: 5
Food: 5
Service: 5
Chipotle is a total win for fresh, fast food! The vegan options are elite—the spicy Sofritas (braised tofu) and free guacamole on veggie bowls make it so easy to eat plant-based. The restaurant is always clean and the staff is super efficient. Truly a reliable, healthy go-to!
Atmosphere: 5
Food: 5
Service: 5
The food was decent, but no one wants to deal with a bad attitude when you're just trying to order food, real quick
Atmosphere: 2
Food: 3
Service: 1
100% a 50% experience, save your pesos and try something more authentic, I'd say.
Atmosphere: 3
Food: 3
Service: 2
If it were possible to rate this location lower than one star, I would. Three hours before closing, the restaurant was already out of steak and every other protein option except chicken which was of noticeably poor quality. Additionally, they were out of sour cream, a basic staple item for this brand. That level of inventory mismanagement is unacceptable for a national chain.
When I inquired whether my order could be prepared using ingredients from the to-go station, the employee responded dismissively and stated they could not use any items from that line, without offering any solution or accommodation. The lack of professionalism and customer service was just as concerning as the lack of food.
This is not an isolated incident; it has been a recurring issue at this location. While I was there, I personally observed six customers walk out due to the number of unavailable items. That reflects a serious and ongoing operational failure.
This location is clearly suffering from poor management, inadequate planning, and a disregard for customer experience. It is extremely disappointing.
Atmosphere: 1
Food: 1
Service: 1
Terrible experience at this location again... I order the same thing every time I come to Chipotle a half chicken, half steak bowl. When asked if I wanted double meat, I clearly said no just half and half, like I always do. When I got to the register, I noticed I was being charged extra for steak. I asked the employee why, since I didn’t order double meat. She told me that’s just how they charge for a half chicken, half steak bowl. Was charged $5.60 extra for something I didn’t get or request and dismissed when I questioned it. Go to a different location.
Atmosphere: 1
Food: 1
Service: 1
By far the best Chipotle in Brevard County.
Atmosphere: 5
Food: 5
Service: 5
Skimped portions
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
went in and there were flies CRAWLING on the food and serving spoons🤮 and the workers acted like it was nothing… left mid-wait in the line because of how disgusting it was to me
edit: coming back a year later they have improved a lot on their upkeep of the place. 👍the workers are also pretty helpful even tho they can look very stressed.
Atmosphere: 1
Food: 1
Service: 1
do not place an online order my burrito was the size of an average taco extremely disappointing, my partners bowl was barely half full
Atmosphere: 1
Food: 1
Service: 1
I ordered uber eats and I ordered double steak which is already extra and multiple different salsas and it only came with one little spot of one of the salsas. There was the smallest amount of steak in there even though I payed extra for double. Thx Chipotle....
Atmosphere: 1
Food: 2
Service: 1
I ordered a steak bowl, the veggie looked old and disgusting. I also had queso which they never gave me. I also found black grill dried plastics piece. It was disappointing and disgusting. Never again.🤮
Atmosphere: 1
Food: 1
Service: 1
Food was awful. Will not be back
Atmosphere: 1
Food: 1
Service: 1
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