Amazing customer service, great employees, great food, all around amazing experience
Atmosphere: 5
Food: 5
Service: 5
Melissa M
They were super busy today but we got our items quickly! Staff was nice and efficient.
Atmosphere: 4
Food: 4
Service: 5
jonah chi
Gavin is the truth!! Keep it up!!
Atmosphere: 4
Food: 5
Service: 5
Sabrina Woods
I started working for them to get out of the house. It was not a very good place to work. Needless to say the company has a tip pool. I worked there for a month. I am by law supposed to get my share of the monthly tip pool however the GM Shannon will not answer me back or give me my share of the tips. It's a matter of principle at this point. I worked for them. I know I had to empty my tip cup daily. I feel as if they are keeping my portion to give to her favorites. This store really need to be looked at the training was horrible. They leave you by yourself and then get mad when you make a mistake. I went through so many red flags. It's about principle at this point. Give the people who quit the tips they earned.
Atmosphere: 1
Food: 1
Service: 1
Darrell Davis
Don’t waste your time. Whole staff was arguing, including the manager. Or at least she said she was. Couldn’t even get a cup of coffee. Had to stand there and listen to them argue. When I address the one that said she was the manager, she immediately said she felt threatened because I was complaining. What a joke.
Atmosphere: 1
Food: 1
Service: 1
J A
Trash everywhere. Lines take 5-6 times longer than any of the DDs. I have stopped on the way down from Ohio. Also, the franchise charges an additional $0.50 per for flavoring the coffees on top of the cost of the flavoring total greedy 🐖 🐷 🐽 But they made the drink correctly, so 2☆☆
Atmosphere: 1
Food: 4
Service: 1
Danny Toops
America runs on
Atmosphere: 4
Food: 4
Service: 4
jeremy falzarano
It’s bad enough we don’t even start convos off with “hi how are you today” in customer service anymore, but to be told 3/4 of the way through my order that I didn’t order the items in the correct order and I that I have to start over is not only insane but rude and a turn off to the establishment. I’ll be going to the 95 Eau Gallie Dunkin where southern hospitality is still alive.
zulma rodrigues
Excellent environment
Atmosphere: 5
Food: 5
Service: 5
Brennan Bressette
I have never written a review in general but today was the day I felt like I needed to say something. Take caution when ordering food here, there is a strong taste of cleaning chemicals! I went to dunkin at around 4:30 in the afternoon today. My partner ordered a plain bagel toasted with cream cheese and I a bacon egg and cheese croissant. She noticed as soon as she bit into her bagel there was a strong taste of chemicals almost similar to the smell of bleach! I thought this was odd but didn’t think much of it and decided to try my own sandwich as well and realized.. she was not kidding! My sandwich also had an unmistakably strong taste of some type of cleaning chemical!! It was so strong I immediately started involuntarily gagging/dry heaving. Not sure if they do some kind of cleaning around this time but there has to be further measures to ensure that chemicals are thoroughly removed before product is made. This experience was quite concerning and I do hope steps are taken to try to avoid this happening again in the future.
Ever since the new manger has arrived, i’ve had nothing but problems, i’ve been trying to feel it out, and hopefully let it improve, but it’s now been a few times my orders been messed up, i’ve done mobile orders and every time they have been messed up, idk how you miss read the syrup flavors. but it’s been more than 3 times it’s been mis-Made. and not once but a few times i’ve had a mobile order for donut flavors and they’ve somehow not given me the right donut, i asked for french culler, and they gave me glazed.. idk what’s going on but im not the only one noticing it so something has to change, The customer service from the new manger is rough as well, hope there’s a change coming soon.
Atmosphere: 3
Food: 2
Service: 1
Recommended dishes: Hash Browns
Elizabeth Rush
Not the greatest experience. I waited in the drive-through for 25 minutes and paid $5 for the wrong coffee. I noticed as I was driving away, so I called the restaurant. They answered twice and without talking, immediately hung up.
Atmosphere: 1
Food: 1
Service: 1
Sherri Riggs
I go to Duncan about 2-3 times each work day and often on the weekend. This week I went to the Lake Washington location 4 times. I sat in my car, the first time, waiting for ever and the person inside was on the mic talking about a co-worker not doing her job, very aggressively and foul and then after a long conversation, she said “did you order the iced” I said I haven’t ordered yet….got to the window and the young lady with the long braids stands there, my coffee on the shelf behind me and has a full conversation with a co-worker, ignores the like that has now formed then attempts to give me the wrong order. She then goes to grab the actual order and tries to have me pay for the second time. Today was the nail in the coffin for me!! I went, waited again, each time this happened. No one was in line but no one was taking orders for the drive thru. Once she did, she didn’t listen to my order at all she cut me off and then I wait at the window, she is standing and my coffee is on the shelf and she just walks away from the window and lets me set, along with the car behind me. 5 minutes I sit and people are walking around and my coffee ready but sitting. She hands it to me and it’s ice cold (supposed to be hot with 4 Splenda and just a couple of cubes of ice, and I say this every time and get a a hot coffee 3 times a day for 20 years). She says well you ask for ice…I said I ask for a hot black with a couple of ice cubes…she stomps off and sends back another girl with another cup of ice cold coffee…she begins to tell me if I ask for ice that’s what they gave me…now I do this everyday and no one has an issue at any other location. She argued with me!!! After the wait…I ask for a MANAGER AND SHE SAID WE HAVE ONE BUT THEY NEVER COME HERE! Someone needs to train these ladies to work with the public and shame on the manager/owner for allowing this. NEVER AGAIN AT THIS LOCATION AND IM CALLING CORP. to make a complaint which I’ve never had to do!!
Atmosphere: 1
Service: 1
Michael D Mercantini
I held off on leaving a review until after a few viaits. Here is my view of this place. First and highest, they are very chaotioic. All over the place. Hope you like waiting and dont mind waiting 15-35min. No matter if its a mobile, drive or walk in order. Your going to wait. And time of day or day of week. Slow. Food is all over the place sometimes ok, sometimes trash.
Amazing customer service, great employees, great food, all around amazing experience
Atmosphere: 5
Food: 5
Service: 5
They were super busy today but we got our items quickly! Staff was nice and efficient.
Atmosphere: 4
Food: 4
Service: 5
Gavin is the truth!! Keep it up!!
Atmosphere: 4
Food: 5
Service: 5
I started working for them to get out of the house. It was not a very good place to work. Needless to say the company has a tip pool. I worked there for a month. I am by law supposed to get my share of the monthly tip pool however the GM Shannon will not answer me back or give me my share of the tips. It's a matter of principle at this point. I worked for them. I know I had to empty my tip cup daily. I feel as if they are keeping my portion to give to her favorites. This store really need to be looked at the training was horrible. They leave you by yourself and then get mad when you make a mistake. I went through so many red flags. It's about principle at this point. Give the people who quit the tips they earned.
Atmosphere: 1
Food: 1
Service: 1
Don’t waste your time. Whole staff was arguing, including the manager. Or at least she said she was. Couldn’t even get a cup of coffee. Had to stand there and listen to them argue. When I address the one that said she was the manager, she immediately said she felt threatened because I was complaining. What a joke.
Atmosphere: 1
Food: 1
Service: 1
Trash everywhere. Lines take 5-6 times longer than any of the DDs. I have stopped on the way down from Ohio. Also, the franchise charges an additional $0.50 per for flavoring the coffees on top of the cost of the flavoring total greedy 🐖 🐷 🐽 But they made the drink correctly, so 2☆☆
Atmosphere: 1
Food: 4
Service: 1
America runs on
Atmosphere: 4
Food: 4
Service: 4
It’s bad enough we don’t even start convos off with “hi how are you today” in customer service anymore, but to be told 3/4 of the way through my order that I didn’t order the items in the correct order and I that I have to start over is not only insane but rude and a turn off to the establishment. I’ll be going to the 95 Eau Gallie Dunkin where southern hospitality is still alive.
Excellent environment
Atmosphere: 5
Food: 5
Service: 5
I have never written a review in general but today was the day I felt like I needed to say something.
Take caution when ordering food here, there is a strong taste of cleaning chemicals! I went to dunkin at around 4:30 in the afternoon today. My partner ordered a plain bagel toasted with cream cheese and I a bacon egg and cheese croissant. She noticed as soon as she bit into her bagel there was a strong taste of chemicals almost similar to the smell of bleach! I thought this was odd but didn’t think much of it and decided to try my own sandwich as well and realized.. she was not kidding! My sandwich also had an unmistakably strong taste of some type of cleaning chemical!! It was so strong I immediately started involuntarily gagging/dry heaving. Not sure if they do some kind of cleaning around this time but there has to be further measures to ensure that chemicals are thoroughly removed before product is made. This experience was quite concerning and I do hope steps are taken to try to avoid this happening again in the future.
Food: 1
Restaurantji Recommends
In and Out
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Egg and Cheese
Ever since the new manger has arrived, i’ve had nothing but problems, i’ve been trying to feel it out, and hopefully let it improve, but it’s now been a few times my orders been messed up, i’ve done mobile orders and every time they have been messed up, idk how you miss read the syrup flavors. but it’s been more than 3 times it’s been mis-Made. and not once but a few times i’ve had a mobile order for donut flavors and they’ve somehow not given me the right donut, i asked for french culler, and they gave me glazed.. idk what’s going on but im not the only one noticing it so something has to change, The customer service from the new manger is rough as well, hope there’s a change coming soon.
Atmosphere: 3
Food: 2
Service: 1
Recommended dishes: Hash Browns
Not the greatest experience. I waited in the drive-through for 25 minutes and paid $5 for the wrong coffee. I noticed as I was driving away, so I called the restaurant. They answered twice and without talking, immediately hung up.
Atmosphere: 1
Food: 1
Service: 1
I go to Duncan about 2-3 times each work day and often on the weekend. This week I went to the Lake Washington location 4 times. I sat in my car, the first time, waiting for ever and the person inside was on the mic talking about a co-worker not doing her job, very aggressively and foul and then after a long conversation, she said “did you order the iced” I said I haven’t ordered yet….got to the window and the young lady with the long braids stands there, my coffee on the shelf behind me and has a full conversation with a co-worker, ignores the like that has now formed then attempts to give me the wrong order. She then goes to grab the actual order and tries to have me pay for the second time. Today was the nail in the coffin for me!! I went, waited again, each time this happened. No one was in line but no one was taking orders for the drive thru. Once she did, she didn’t listen to my order at all she cut me off and then I wait at the window, she is standing and my coffee is on the shelf and she just walks away from the window and lets me set, along with the car behind me. 5 minutes I sit and people are walking around and my coffee ready but sitting. She hands it to me and it’s ice cold (supposed to be hot with 4 Splenda and just a couple of cubes of ice, and I say this every time and get a a hot coffee 3 times a day for 20 years). She says well you ask for ice…I said I ask for a hot black with a couple of ice cubes…she stomps off and sends back another girl with another cup of ice cold coffee…she begins to tell me if I ask for ice that’s what they gave me…now I do this everyday and no one has an issue at any other location. She argued with me!!! After the wait…I ask for a MANAGER AND SHE SAID WE HAVE ONE BUT THEY NEVER COME HERE! Someone needs to train these ladies to work with the public and shame on the manager/owner for allowing this. NEVER AGAIN AT THIS LOCATION AND IM CALLING CORP. to make a complaint which I’ve never had to do!!
Atmosphere: 1
Service: 1
I held off on leaving a review until after a few viaits. Here is my view of this place.
First and highest, they are very chaotioic. All over the place. Hope you like waiting and dont mind waiting 15-35min. No matter if its a mobile, drive or walk in order. Your going to wait. And time of day or day of week. Slow.
Food is all over the place sometimes ok, sometimes trash.
Atmosphere: 1
Food: 3
Service: 1
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