I had an extremely unpleasant experience at this Jimmy John’s due to the owner/manager, Clay Gillam, who was shockingly rude and unprofessional.
A friend came specifically to spend money at this location. I had a free sandwich card to use for them, that I gave to her after speaking to an employee who said they will honor it and instead of calmly explaining any policy, Clay immediately took a hostile tone and refused to honor it, saying it wasn’t from his store. When I asked, “So you can’t honor it, or you won’t?” his response was, “Both. I can’t and I won’t.”
When I asked for his name, he laughed and said, “You bet,” in a mocking way. The entire interaction felt dismissive, condescending, and unnecessary. He talked down to me, showed zero interest in helping, and made it very clear that customer service was not a priority.
Even if there are policies in place, there is absolutely no excuse for treating paying customers this way. My friend came in to spend money and left feeling disrespected and unwelcome.
I will not be returning to this location and would strongly caution others if this is how management treats customers. If you even look like you don’t have money he will treat you like this too.
Atmosphere: 1
Food: 5
Service: 1
Caitlin Creed
Clean. Nice staff. I love the bread. Nice and soft and doesn't scratch the roof of my mouth.
Atmosphere: 5
Food: 5
Service: 5
thomassusan A
I love the sandwiches here! Customer service is always great too!
Food: 5
Service: 5
Tracy Ann
Great subs lotsa meat
Atmosphere: 5
Food: 5
Service: 5
Rebekah Wilson
The absolute best customer service!
Atmosphere: 5
Food: 5
Service: 5
Omar Alvarez
This is what you get for a sandwich! They wouldn’t heat it up, but my co-worker was able to get his sandwich heated. They said my sandwich was an original sandwich. Yea… stupid. Original means no meat and a flat sandwich, I guess? Paid too much for this tiny nothing sandwich. Ridiculous! Not even a decent sandwich.
I do not recommend this place. Go to Publix and get one there. Better price too.
Atmosphere: 1
Food: 1
Service: 1
Matthew Preston
The service was good, but the A/C was broken so it was very very hot inside. I’ve been to this location multiple times in the last month and it’s been broken for a while… does the owner not care about the experience of the customer? I wanted to eat inside, but I had to take my food to go because it was unbearable.
Atmosphere: 1
Food: 5
Service: 5
Jenna Smith
Fast and Great service, food is always good. One of my favorites
Atmosphere: 5
Food: 5
Service: 5
Haley Arnold
So expensive for subs that were overloaded with lettuce and barely any meat. Not to mention they didn’t put any cheese on the subs. Do not recommend going here if you are craving a sub.
Food: 1
Service: 1
Eric Gelman
I give them a 2 because they went out of there way to be unfriendly. No one there Understand why
Freaky fast? Freaky slow. Waited 20 mins in line for pick up which I placed online to save time. With 4 kids in the car, 6 and under, and a screaming baby. No apologies for the wait. Terrible service. Pulled up to the window, they kept it closed, my bag ready right there, gal standing there taking an order. Fire everyone that works here and replace your staff. This is terrible customer service.
Service: 1
Ban Mav
$37.68 for 2 subs delivered with chips and fountain sodas. Freaky expensive, can uber eats anywhere for more reasonable pricing and way better quality. Keep it.
Walter McKinley
I am impressed with the fact that you always get my modified sandwich correct, and your staff is courteous.
Jordan Walker
Wish I could give it lower. Ordered food and waited over an hour for delivery. Once order was delivered I went to take a bite…and there was a long black hair in my food. I called the store to see if I could get a new one remade, however, Stephanie (claims to be manager) argued with me stating no one working that night had hair. After I let her know it clearly came from the store, she argued more and said there was nothing more she could do but make a new one. At that point, who wants anyone that hostile touching your food. She also said we could take it up with Clay, the actual manager, in the morning. So that is what we did.
Clay was no better. We even saved the sandwich and brought it in to show him the hair..since apparently no one in store has any. He argued even more and said this wasn’t their fault. At the end of a completely mind numbing exchange, he said he would refund the order. It’s been several days and that still has not occurred, so they will just lie to get you out of there, not solve your issues, and argue with you after you spend your money.
Highly recommend just going to Publix for a sub.
Jeff Allen
Employees are like programmed robots, not very friendly. The two subs had very little meat in them and very little of the other toppings requested. They should really consider making the sub in front of you like all the other places. White bread was the only option and it seemed to be old. They will not put mayo or salt and pepper on the sub, was told it is in packets. Could not even put the subs in a bag, just pointed at them and said the bags are right there if you want one. I was the only one inside at the time. Too many other better options close by to consider and more than likely will stick with the competition.
I had an extremely unpleasant experience at this Jimmy John’s due to the owner/manager, Clay Gillam, who was shockingly rude and unprofessional.
A friend came specifically to spend money at this location. I had a free sandwich card to use for them, that I gave to her after speaking to an employee who said they will honor it and instead of calmly explaining any policy, Clay immediately took a hostile tone and refused to honor it, saying it wasn’t from his store. When I asked, “So you can’t honor it, or you won’t?” his response was, “Both. I can’t and I won’t.”
When I asked for his name, he laughed and said, “You bet,” in a mocking way. The entire interaction felt dismissive, condescending, and unnecessary. He talked down to me, showed zero interest in helping, and made it very clear that customer service was not a priority.
Even if there are policies in place, there is absolutely no excuse for treating paying customers this way. My friend came in to spend money and left feeling disrespected and unwelcome.
I will not be returning to this location and would strongly caution others if this is how management treats customers. If you even look like you don’t have money he will treat you like this too.
Atmosphere: 1
Food: 5
Service: 1
Clean. Nice staff. I love the bread. Nice and soft and doesn't scratch the roof of my mouth.
Atmosphere: 5
Food: 5
Service: 5
I love the sandwiches here! Customer service is always great too!
Food: 5
Service: 5
Great subs lotsa meat
Atmosphere: 5
Food: 5
Service: 5
The absolute best customer service!
Atmosphere: 5
Food: 5
Service: 5
This is what you get for a sandwich! They wouldn’t heat it up, but my co-worker was able to get his sandwich heated. They said my sandwich was an original sandwich. Yea… stupid. Original means no meat and a flat sandwich, I guess? Paid too much for this tiny nothing sandwich. Ridiculous! Not even a decent sandwich.
I do not recommend this place. Go to Publix and get one there. Better price too.
Atmosphere: 1
Food: 1
Service: 1
The service was good, but the A/C was broken so it was very very hot inside. I’ve been to this location multiple times in the last month and it’s been broken for a while… does the owner not care about the experience of the customer? I wanted to eat inside, but I had to take my food to go because it was unbearable.
Atmosphere: 1
Food: 5
Service: 5
Fast and Great service, food is always good. One of my favorites
Atmosphere: 5
Food: 5
Service: 5
So expensive for subs that were overloaded with lettuce and barely any meat. Not to mention they didn’t put any cheese on the subs. Do not recommend going here if you are craving a sub.
Food: 1
Service: 1
I give them a 2 because they went out of there way to be unfriendly. No one there
Understand why
Atmosphere: 1
Service: 1
Restaurantji Recommends
Freaky fast? Freaky slow. Waited 20 mins in line for pick up which I placed online to save time. With 4 kids in the car, 6 and under, and a screaming baby. No apologies for the wait. Terrible service. Pulled up to the window, they kept it closed, my bag ready right there, gal standing there taking an order. Fire everyone that works here and replace your staff. This is terrible customer service.
Service: 1
$37.68 for 2 subs delivered with chips and fountain sodas. Freaky expensive, can uber eats anywhere for more reasonable pricing and way better quality. Keep it.
I am impressed with the fact that you always get my modified sandwich correct, and your staff is courteous.
Wish I could give it lower. Ordered food and waited over an hour for delivery. Once order was delivered I went to take a bite…and there was a long black hair in my food. I called the store to see if I could get a new one remade, however, Stephanie (claims to be manager) argued with me stating no one working that night had hair. After I let her know it clearly came from the store, she argued more and said there was nothing more she could do but make a new one. At that point, who wants anyone that hostile touching your food. She also said we could take it up with Clay, the actual manager, in the morning. So that is what we did.
Clay was no better. We even saved the sandwich and brought it in to show him the hair..since apparently no one in store has any. He argued even more and said this wasn’t their fault. At the end of a completely mind numbing exchange, he said he would refund the order. It’s been several days and that still has not occurred, so they will just lie to get you out of there, not solve your issues, and argue with you after you spend your money.
Highly recommend just going to Publix for a sub.
Employees are like programmed robots, not very friendly. The two subs had very little meat in them and very little of the other toppings requested. They should really consider making the sub in front of you like all the other places. White bread was the only option and it seemed to be old. They will not put mayo or salt and pepper on the sub, was told it is in packets. Could not even put the subs in a bag, just pointed at them and said the bags are right there if you want one. I was the only one inside at the time. Too many other better options close by to consider and more than likely will stick with the competition.
Atmosphere: 3
Food: 2
Service: 1
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