Very delighted with the service and attention that Liseth has given me.
Atmosphere: 5
Food: 5
Service: 5
Daniel Morales
BurgerFi in Miami is totally awesome! I went there with my family this weekend, and let me tell ya, it was one heck of an experience. The place had such a chill vibe, with cool music playing and friendly staff ready to take our order.Now, let's get to the star of the show – the Ultimate Bacon Cheeseburger. Oh man, just thinking about it makes my mouth water! The burger was a pretty good size. But once I took that first bite, I was in burger heaven. The beef patty was juicy and perfectly cooked, with just the right amount of seasoning. And let's not forget about the bacon – crispy, smoky, and oh so delicious. Every bite was a flavor explosion!But wait, it gets better. The cheese! Oh boy, the cheese was melted to perfection, oozing out from every corner of the burger. It added such a creamy goodness to each bite, making it even more irresistible. And the toppings! Fresh lettuce, juicy tomatoes, crunchy pickles – it was like a party in my mouth.And can we talk about the bun for a sec? It was soft yet sturdy enough to hold all the deliciousness inside. No soggy buns here, folks! Just pure burger perfection.But it's not just about the food at BurgerFi – it's the whole experience. The staff were super friendly and made us feel right at home. And the atmosphere was so laid-back and chill, it was the perfect spot to hang out with friends and chow down on some amazing burgers.Sure, the prices were a bit on the higher side, but trust me, it's worth every penny. You're paying for top-quality ingredients and a dining experience like no other.So if you're ever in Miami and craving a burger that will blow your mind, head on over to BurgerFi. And don't forget to order the Ultimate Bacon Cheeseburger – you won't regret it!
Atmosphere: 4
Food: 5
Service: 4
Rodrigo Castrillo
keona is amazing
Atmosphere: 5
Food: 5
Service: 5
Adam Fish
I don’t review often, but this was a uniquely bad dining experience. Every surface including the floors and table tops were dirty and sticky. Everything we ordered on the menu was “sold out” and we were yelled at for it lol. I don’t know how this place is staying in business.
Atmosphere: 1
Food: 1
Service: 1
John Misgen
Burger’s are amazing we got are food really fast.I would definitely recommendIt.and I would love to come back.
Atmosphere: 5
Food: 5
Service: 5
Alejandra Cotte
Miami Beach Burger Fi was a terrible experience. AWFUL customer service, waiting time endless. Store dirty and unsightly to top it all off the restrooms absolutely FILTHY.
Atmosphere: 1
Food: 1
Service: 1
Andrea Gonzalez
The food was very delicious, the soft drinks were horrible, tasteless.
Atmosphere: 3
Food: 3
Service: 3
JE
Ordered Uber eats from here twice. Both times my burger was missing items and my fries were cold and hard. Same as my burger. Really disappointed that I waste my money on their food. Definitely won’t order again.
Food: 2
Tomas Hirschen
order was slow and then burguers were cold. then they lied about making a new order tried to trick me by heating the bread. when I asked for refund it took 30 minutes more and manager did not even apologize. bad service and
Atmosphere: 2
Food: 1
Service: 1
Bianca D'Mello
It pains me to leave this review. I first came to this location in March 2022, when my boyfriend and I relocated to Miami for a month. We had never heard of BurgerFi (we live in Canada) but upon seeing it and trying it we were hooked.Subsequently, we returned numerous times within our 5 weeks in Miami Beach (I think we counted 15 visits!). Needless to say, when we returned again in 2023 for a shorter visit, 6 days, we made sure to grab something from Burgerfi nearly every day - 6 visits!This trip, in March 2024, we're unfortunately disappointed and quite frankly a bit disgusted.I see from some of the other recent reviews, many feel the same way - quality, cleanliness and service has gone down.We first noticed the drink machines are never stocked, there aren't any napkins (2 days in a row), the buns seem stale and the fries portions are stingy. We were excited to be back day 1 so let it slide, going back a 2nd day when we realized the floors were sticky and unmopped. The washroom was unclean and the toilet plugged and not maintained. Unfortunately we also both have not been feeling too well since we ate there. The service is OK but to echo some of the others here, the staff just seem uninterested and don't seem to take pride in keeping it clean. It wasn't always this way.Again it sucks to say it but I don't think we'll be returning unless something is done to turn the ship around. To the manager who keeps responding to comments - please don't respond and please just do something to make things better and keep this franchise growing!
Went here briefly in the evening because we were hungry. Normal burger was ok but nothing special. Service was strange and not particularly friendly. Cups were forgotten, ketchup was empty, drinks machine didn't work properly. Maybe we just had a bad day.
Atmosphere: 3
Food: 3
Service: 2
mj s
Love love burger fi. Top quality burgers, a little on the pricey side. Last time I visited they forgot to add bacon to my burger, need to be a little more careful with order requests but they eventually fixed it.
Atmosphere: 4
Food: 5
Service: 3
Recommended dishes: Burger
Laura Espinosa
Okay the service here is so good & the women at the register are sooo nice & lovely. They’re so helpful, funny, and charismatic I was so pleasantly surprised!! Shavan (sorry if i misspelled) was such a delight to talk to. I’m telling you these people need a raise!!!
Atmosphere: 5
Food: 5
Service: 5
Seretse Clouden
They forgot my drink from my Uber Eats but everything else was great!
Atmosphere: 5
Food: 5
Service: 5
Rebecca Mertens
This place needs new management. It’s dirty, and the staff is not trained to provide any kind of customer service. Staff is wearing filthy shirts, not cleaning any counters and are not attentive at all. Whoever manages the place clearly is not in the position to be a manager. The food came out cold and part of the order was wrong. Please hire a new manager that actually cares about this place and good customer service. Whoever owns this franchise, the health department will shut you down sooner or later.
Very delighted with the service and attention that Liseth has given me.
Atmosphere: 5
Food: 5
Service: 5
BurgerFi in Miami is totally awesome! I went there with my family this weekend, and let me tell ya, it was one heck of an experience. The place had such a chill vibe, with cool music playing and friendly staff ready to take our order.Now, let's get to the star of the show – the Ultimate Bacon Cheeseburger. Oh man, just thinking about it makes my mouth water! The burger was a pretty good size. But once I took that first bite, I was in burger heaven. The beef patty was juicy and perfectly cooked, with just the right amount of seasoning. And let's not forget about the bacon – crispy, smoky, and oh so delicious. Every bite was a flavor explosion!But wait, it gets better. The cheese! Oh boy, the cheese was melted to perfection, oozing out from every corner of the burger. It added such a creamy goodness to each bite, making it even more irresistible. And the toppings! Fresh lettuce, juicy tomatoes, crunchy pickles – it was like a party in my mouth.And can we talk about the bun for a sec? It was soft yet sturdy enough to hold all the deliciousness inside. No soggy buns here, folks! Just pure burger perfection.But it's not just about the food at BurgerFi – it's the whole experience. The staff were super friendly and made us feel right at home. And the atmosphere was so laid-back and chill, it was the perfect spot to hang out with friends and chow down on some amazing burgers.Sure, the prices were a bit on the higher side, but trust me, it's worth every penny. You're paying for top-quality ingredients and a dining experience like no other.So if you're ever in Miami and craving a burger that will blow your mind, head on over to BurgerFi. And don't forget to order the Ultimate Bacon Cheeseburger – you won't regret it!
Atmosphere: 4
Food: 5
Service: 4
keona is amazing
Atmosphere: 5
Food: 5
Service: 5
I don’t review often, but this was a uniquely bad dining experience. Every surface including the floors and table tops were dirty and sticky. Everything we ordered on the menu was “sold out” and we were yelled at for it lol. I don’t know how this place is staying in business.
Atmosphere: 1
Food: 1
Service: 1
Burger’s are amazing we got are food really fast.I would definitely recommendIt.and I would love to come back.
Atmosphere: 5
Food: 5
Service: 5
Miami Beach Burger Fi was a terrible experience. AWFUL customer service, waiting time endless. Store dirty and unsightly to top it all off the restrooms absolutely FILTHY.
Atmosphere: 1
Food: 1
Service: 1
The food was very delicious, the soft drinks were horrible, tasteless.
Atmosphere: 3
Food: 3
Service: 3
Ordered Uber eats from here twice. Both times my burger was missing items and my fries were cold and hard. Same as my burger. Really disappointed that I waste my money on their food. Definitely won’t order again.
Food: 2
order was slow and then burguers were cold. then they lied about making a new order tried to trick me by heating the bread. when I asked for refund it took 30 minutes more and manager did not even apologize. bad service and
Atmosphere: 2
Food: 1
Service: 1
It pains me to leave this review. I first came to this location in March 2022, when my boyfriend and I relocated to Miami for a month. We had never heard of BurgerFi (we live in Canada) but upon seeing it and trying it we were hooked.Subsequently, we returned numerous times within our 5 weeks in Miami Beach (I think we counted 15 visits!). Needless to say, when we returned again in 2023 for a shorter visit, 6 days, we made sure to grab something from Burgerfi nearly every day - 6 visits!This trip, in March 2024, we're unfortunately disappointed and quite frankly a bit disgusted.I see from some of the other recent reviews, many feel the same way - quality, cleanliness and service has gone down.We first noticed the drink machines are never stocked, there aren't any napkins (2 days in a row), the buns seem stale and the fries portions are stingy. We were excited to be back day 1 so let it slide, going back a 2nd day when we realized the floors were sticky and unmopped. The washroom was unclean and the toilet plugged and not maintained. Unfortunately we also both have not been feeling too well since we ate there. The service is OK but to echo some of the others here, the staff just seem uninterested and don't seem to take pride in keeping it clean. It wasn't always this way.Again it sucks to say it but I don't think we'll be returning unless something is done to turn the ship around. To the manager who keeps responding to comments - please don't respond and please just do something to make things better and keep this franchise growing!
Atmosphere: 2
Food: 4
Service: 3
Recommended dishes: Sauce, Burgerfi Cheeseburger, Hand-Cut Fries
Restaurantji Recommends
Went here briefly in the evening because we were hungry. Normal burger was ok but nothing special. Service was strange and not particularly friendly. Cups were forgotten, ketchup was empty, drinks machine didn't work properly. Maybe we just had a bad day.
Atmosphere: 3
Food: 3
Service: 2
Love love burger fi. Top quality burgers, a little on the pricey side. Last time I visited they forgot to add bacon to my burger, need to be a little more careful with order requests but they eventually fixed it.
Atmosphere: 4
Food: 5
Service: 3
Recommended dishes: Burger
Okay the service here is so good & the women at the register are sooo nice & lovely. They’re so helpful, funny, and charismatic I was so pleasantly surprised!! Shavan (sorry if i misspelled) was such a delight to talk to. I’m telling you these people need a raise!!!
Atmosphere: 5
Food: 5
Service: 5
They forgot my drink from my Uber Eats but everything else was great!
Atmosphere: 5
Food: 5
Service: 5
This place needs new management. It’s dirty, and the staff is not trained to provide any kind of customer service. Staff is wearing filthy shirts, not cleaning any counters and are not attentive at all. Whoever manages the place clearly is not in the position to be a manager. The food came out cold and part of the order was wrong. Please hire a new manager that actually cares about this place and good customer service. Whoever owns this franchise, the health department will shut you down sooner or later.
Atmosphere: 1
Food: 1
Service: 1