We booked this thinking it would be a nice family place close to the beach.When trying to book another night we were warned by the manager not staying 7 nights here with family.Reading the reviews here, we understand why.It’s a party hotel, with crazy loud music all night, and pool parties every day.Safety: Not safe for kids
Service: 1
clémence Pirio
Hôtel avec un très bon rapport qualité prix pour Miami Beach. La situation géographique parfaite.Literie excellente et personnels très serviable.Piscine en rooftop très agréable mais la musique est un peu trop forte.En revanche situé près d’un bar le plus bruyant de Miami Beach même si après 00h il n’y plus de bruit.L’état général de la chambre est correcte mais nécessiterait un peu plus d’entretien et de rafraîchissement.Rooms: Chambre spacieuse et cuisine fonctionnelle. Très bonne literie en revanche pas de stores occultant la lumière. Balcon spacieux pour deux mais bruyant d’une part par le bar et de l’autre la proximité des climatiseurs.État général de la chambre plutôt vieillissant.Walkability: Manque d’informations sur l’emplacement exacte de l’hôtel car l’entrée se trouve dans un renfoncement peu visible depuis la rue.
Service: 5
Petr Sidlo
Great location, close to beach, unique room and lobby decor.
Service: 5
Vadym Karaush
The most disgusting place I have ever been. Never go there with children, I was completely confused by the children, how they look at men kissing each other, and there are 99% of
Service: 1
R DAYS
Directly across from the beach but not suitable for families. Club music playing till 2am
Service: 3
jayden s
it’s honestly not that bad, great location and decent price for a stay in miami. really friendly locals (our roaches named reggie and roachly) that have been festering in our stuff.
Brandon Wagner
I have been trying to call about my reservation for a week now and can never get ahold of anyone in guest services. This is ridiculous.
Christina Reeder
This place has an elevator that breaks down often & when it works it runs very slowly! In addition, it’s very noisy with the Palace night club next door and loud cars revving up the engines all hours of the night!
Denise E
Where do I start…1. Advertised rooftop pool and bar. Both were closed due to pool repairs.2. Elevator was out of order.3. Toilet did not flush properly. Had to remove lid to manually flush.4. Shower curtain was not wide enough to enclose water spraying out.5. Cracked/broken plastic floor tiles in kitchen area.6. Floors were FILTHY… obviously had not been mopped for some time.7. Beautiful view of the parking lot, alley, and adjoining building.8. Garbage pickup in alley daily starting at 7am and continued until 11am…extremely loud!!!9. Palace had drag shows consistently day and night. Extremely crowded with music and screaming till way past midnight.On a positive note… in walking distance to many restaurants and beach was right across the street.
Denise Ellis
Where do I start…1. Advertised rooftop pool and bar. Both were closed due to pool repairs.2. Elevator was out of order.3. Toilet did not flush properly. Had to remove lid to manually flush.4. Shower curtain was not wide enough to enclose water spraying out.5. Cracked/broken plastic floor tiles in kitchen area.6. Floors were FILTHY… obviously had not been mopped for some time.7. Beautiful view of the parking lot, alley, and adjoining building.8. Garbage pickup in alley daily starting at 7am and continued until 11am…extremely loud!!!9. Palace had drag shows consistently day and night. Extremely crowded with music and screaming till way past midnight.On a positive note… in walking distance to many restaurants and beach was right across the street.
Pros : You really cannot beat this location ! It was right next to the “palace”& the sugar factory along with plenty of great restaurants and cars along ocean drive !I really enjoyed the roof top here it was drop dead gorgeous !The pool was HEATED I loved that even on a windy day .I loved housekeeping they did a great job on my room the only thing is the left me a dirty sponge when I checked in and replaced it with a new dirty sponge when they serviced the room (it would be nice to always replace with a clean sponge ) other than that I could not believe the time I’m sure my housekeeper spent making the room look greatCons : small things such as the bathroom only having one light the others need to be replaced so it’s very dim .The air conditioning from the celling was leaking but nothing a small towel couldn’t fix some of these things I can completely deal with .-the worst con for some people is the noise with the palace bar that is connected . BUT turn on a tv this is the number one complaint in all of the south beach Miami hotels it’s going to be noisy if you stay ANYWHERE on ocean drive . It wasn’t a deal breaker for me and we stayed with an infant , I would stay again .
Service: 5
Alan Hidalgo
Overall stay was great, room service only switched towels not much cleaning done considering we stayed a week. Resort fee was unexpected since we paid in advance. The response given it was a City of Miami charge and they could not control it, they should've been more upfront as it was paid 6 months in advance. Those fees aren't going into security as numerous homeless people were in front of the building asking for money and selling drugs, which almost resulted in a fight when one of them grabbed my wife with the hotel security there and didn't do anything out of fear!
Robert Allen
If you want a place where the staff steals your credit card information this is a great place to stay. I stayed at this place numerous times through the years and always had a good time my last day was September of 2021 now 8 months later I get a charge one my credit card for $2,000 at this hotel. I have made numerous attempts today to contact the hotel but nobody answers the phone. No response to my emails or voicemails I then went online and read past reviews and I found that they have a history of stealing customers credit cards. I have opened a fraudulent activity complaint with my bank and my next step will be to contact the Miami police and file a report. How can any business not answer their phone
robertaY791WF
I have stayed here a couple times in the past. Last time was Sept 2021. It is now May 22 and I just noticed that the Hotel has charged my Credit Card 2055$ I called the bank and closed the account and open up a fraudulent transaction report. I then called the hotel and called the hotel and called the hotel. 20+ times. No one answers and no call backs.(WHAT BUSINESS DOESN'T ANSWER THE PHONE?) I then did a little research on this place and they have a history of the staff stealing Card #s and using them. Read their Google reviews, there and many complaints of this happening . I am going to call the Miami police and file a report and then file a complaint with the Fla attorney general office
Lisa Morgan
Be careful when booking here. Made a reservation, got a confirmation number and showed up to the hotel with no room. The hotel sun-leases their rooms and places like hotel.com buys a block of them, then rents them out to the highest bidder. Drove 5 hours to find this out. Front desk clerk was rude and not very helpful. Everywhere else is currently booked.
We booked this thinking it would be a nice family place close to the beach.When trying to book another night we were warned by the manager not staying 7 nights here with family.Reading the reviews here, we understand why.It’s a party hotel, with crazy loud music all night, and pool parties every day.Safety: Not safe for kids
Service: 1
Hôtel avec un très bon rapport qualité prix pour Miami Beach. La situation géographique parfaite.Literie excellente et personnels très serviable.Piscine en rooftop très agréable mais la musique est un peu trop forte.En revanche situé près d’un bar le plus bruyant de Miami Beach même si après 00h il n’y plus de bruit.L’état général de la chambre est correcte mais nécessiterait un peu plus d’entretien et de rafraîchissement.Rooms: Chambre spacieuse et cuisine fonctionnelle. Très bonne literie en revanche pas de stores occultant la lumière. Balcon spacieux pour deux mais bruyant d’une part par le bar et de l’autre la proximité des climatiseurs.État général de la chambre plutôt vieillissant.Walkability: Manque d’informations sur l’emplacement exacte de l’hôtel car l’entrée se trouve dans un renfoncement peu visible depuis la rue.
Service: 5
Great location, close to beach, unique room and lobby decor.
Service: 5
The most disgusting place I have ever been. Never go there with children, I was completely confused by the children, how they look at men kissing each other, and there are 99% of
Service: 1
Directly across from the beach but not suitable for families. Club music playing till 2am
Service: 3
it’s honestly not that bad, great location and decent price for a stay in miami. really friendly locals (our roaches named reggie and roachly) that have been festering in our stuff.
I have been trying to call about my reservation for a week now and can never get ahold of anyone in guest services. This is ridiculous.
This place has an elevator that breaks down often & when it works it runs very slowly! In addition, it’s very noisy with the Palace night club next door and loud cars revving up the engines all hours of the night!
Where do I start…1. Advertised rooftop pool and bar. Both were closed due to pool repairs.2. Elevator was out of order.3. Toilet did not flush properly. Had to remove lid to manually flush.4. Shower curtain was not wide enough to enclose water spraying out.5. Cracked/broken plastic floor tiles in kitchen area.6. Floors were FILTHY… obviously had not been mopped for some time.7. Beautiful view of the parking lot, alley, and adjoining building.8. Garbage pickup in alley daily starting at 7am and continued until 11am…extremely loud!!!9. Palace had drag shows consistently day and night. Extremely crowded with music and screaming till way past midnight.On a positive note… in walking distance to many restaurants and beach was right across the street.
Where do I start…1. Advertised rooftop pool and bar. Both were closed due to pool repairs.2. Elevator was out of order.3. Toilet did not flush properly. Had to remove lid to manually flush.4. Shower curtain was not wide enough to enclose water spraying out.5. Cracked/broken plastic floor tiles in kitchen area.6. Floors were FILTHY… obviously had not been mopped for some time.7. Beautiful view of the parking lot, alley, and adjoining building.8. Garbage pickup in alley daily starting at 7am and continued until 11am…extremely loud!!!9. Palace had drag shows consistently day and night. Extremely crowded with music and screaming till way past midnight.On a positive note… in walking distance to many restaurants and beach was right across the street.
Restaurantji Recommends
Pros : You really cannot beat this location ! It was right next to the “palace”& the sugar factory along with plenty of great restaurants and cars along ocean drive !I really enjoyed the roof top here it was drop dead gorgeous !The pool was HEATED I loved that even on a windy day .I loved housekeeping they did a great job on my room the only thing is the left me a dirty sponge when I checked in and replaced it with a new dirty sponge when they serviced the room (it would be nice to always replace with a clean sponge ) other than that I could not believe the time I’m sure my housekeeper spent making the room look greatCons : small things such as the bathroom only having one light the others need to be replaced so it’s very dim .The air conditioning from the celling was leaking but nothing a small towel couldn’t fix some of these things I can completely deal with .-the worst con for some people is the noise with the palace bar that is connected . BUT turn on a tv this is the number one complaint in all of the south beach Miami hotels it’s going to be noisy if you stay ANYWHERE on ocean drive . It wasn’t a deal breaker for me and we stayed with an infant , I would stay again .
Service: 5
Overall stay was great, room service only switched towels not much cleaning done considering we stayed a week. Resort fee was unexpected since we paid in advance. The response given it was a City of Miami charge and they could not control it, they should've been more upfront as it was paid 6 months in advance. Those fees aren't going into security as numerous homeless people were in front of the building asking for money and selling drugs, which almost resulted in a fight when one of them grabbed my wife with the hotel security there and didn't do anything out of fear!
If you want a place where the staff steals your credit card information this is a great place to stay. I stayed at this place numerous times through the years and always had a good time my last day was September of 2021 now 8 months later I get a charge one my credit card for $2,000 at this hotel. I have made numerous attempts today to contact the hotel but nobody answers the phone. No response to my emails or voicemails I then went online and read past reviews and I found that they have a history of stealing customers credit cards. I have opened a fraudulent activity complaint with my bank and my next step will be to contact the Miami police and file a report. How can any business not answer their phone
I have stayed here a couple times in the past. Last time was Sept 2021. It is now May 22 and I just noticed that the Hotel has charged my Credit Card 2055$ I called the bank and closed the account and open up a fraudulent transaction report. I then called the hotel and called the hotel and called the hotel. 20+ times. No one answers and no call backs.(WHAT BUSINESS DOESN'T ANSWER THE PHONE?) I then did a little research on this place and they have a history of the staff stealing Card #s and using them. Read their Google reviews, there and many complaints of this happening . I am going to call the Miami police and file a report and then file a complaint with the Fla attorney general office
Be careful when booking here. Made a reservation, got a confirmation number and showed up to the hotel with no room. The hotel sun-leases their rooms and places like hotel.com buys a block of them, then rents them out to the highest bidder. Drove 5 hours to find this out. Front desk clerk was rude and not very helpful. Everywhere else is currently booked.