The store was dirty and the fries were overly salty. Overall, a disappointing experience and I don’t plan to visit this chain again.
Atmosphere: 1
Food: 1
Service: 1
Amit Urieli
Very bad hamburger wet bread It doesn’t have any good flavor To much oil in the French fries
Atmosphere: 3
Food: 1
Service: 2
Lukas Walter
This was the worst Five Guys experience I’ve ever had. If this had been my first time at Five Guys, I’d probably never set foot in a store again or come within 100 meters of one.
The young lady at the counter, the employee who is the first point of contact, was obviously so high or full of painkillers that it seemed like she might collapse any moment or throw up on the spot. She couldn’t even keep her head up or open her eyes for more than one second. Accordingly, the order was completely wrong—a burger was missing, ingredients were incorrect, and the milkshake we ordered wasn’t even prepared by the same employee. And we weren’t the only ones with issues; almost everyone behind us had problems with their orders.
When she eventually did make our shake, she sneezed into the cup right before our eyes—I’ve never seen anything like that. I thought I was in the middle of a bad movie.
The food itself was (as is usually the case with Five Guys) good, but the fries were not up to the usual standard.
The rest was a total disaster. This was the dirtiest branch I’ve ever been to, and it wasn’t late at night—it was around 8 PM. Food scraps and stains everywhere... well, there’s not much more to say.
Atmosphere: 2
Food: 4
Service: 1
SHN Real Estate
Five Guys is an institution! Absolutely amazing burgers — juicy meat, perfect buns, and super fresh ingredients that capture the true American style. Every bite feels like a trip straight to the heart of the USA.
The place is awesome — vintage vibe, great American music, and that classic 50s diner look that makes you feel like you’re in a movie. Service is top-notch, lightning fast, and always with a smile.
In short: if you want to taste the real flavor of American burgers, Five Guys is an absolute must. 🔥🇺🇸
Atmosphere: 5
Food: 5
Service: 5
Christian Uribe
It was late night, very busy location. I have to congratulate the staff on their dedication and working under pressure, non stop until doors closed, preparing orders to go and dine in as well. This was a great example of a supply chain running like clockwork. There was a bit of wait time because it was very busy, still, the food was great, table area clean. Lots of youngsters looking for an after party meal, people trying to use the restroom without purchasing, there was always a staff member paying attention to everything. This has been probably the busiest location I've visited. Special shout out to the good sir that preps the fries (sorry I didn't catch the name), organizes and gives out the orders, multi task, polite, speaks some spanish, cheers his colleagues and doesn't stop for a second. This is the team you want working in your business. Oh, and the burgers and freshly done fries were perfect !
Atmosphere: 5
Food: 5
Service: 5
Quan Jones
I love five guys. Not this one. It's food.. and that's about it. Shake shack nearby is better.
ulises fuentes
Horrible customer service, the cashier had the worse attitude, very rude and zero customer service skills, we walked out and went to other restaurant in the area, perhaps a customer service training is needed for your staff.
Atmosphere: 1
Food: 1
Service: 1
Sarah B
Friendly service and great burger
Atmosphere: 5
Food: 5
Service: 5
Felicia Franks
The food was good, the service was nice and the staff was informative and friendly; we were on vacation and they answered questions we asked about the neighborhood.
Atmosphere: 5
Food: 5
Service: 5
Kev Pepe
Great customer service by the lady in charge of that store. Cashier forgot an item but upon remark done it was rectified and given free of charge.
Ordered an item that doesn't have cheese. Still arrived covered in cheese. Ridiculous!
Food: 1
Alex Ciobanu
Whole team very welcoming, food was great. I appreciated D for the service, shocking to see how hard she works. Deserves a raise!
Atmosphere: 5
Food: 5
Service: 5
Ahmed H
Great service!
Missy Flower-Chick Anderson
Wanted to take a moment to recognize employee, Dee! We came in for a late lunch and sat up front. Turns out this was enjoyable as Dee was exceptionally kind and patient with the large group of customers behind us who didn’t speak English and didn’t understand that fries were extra. They called lettuce salad and Dee just rolled with it. Dee took great care of each group, smiled and explained the process. BEST CUSTOMER SERVICE EXPERIENCE IN MIAMI! Thank you Dee. 7/27 2:30pm south beach location near Lincoln Mall.
cbriggs5431
Great Break from Latin Food - Fast- Correct- Good Food I was there at busy lunch time - all of the crew were friendly- the mgr did an amazing job of keeping up with orders and keeping the crew on track- she spoke to them in a courteous manner yet was definitely managing getting the food out timely and correct I saw no incorrect orders or complaints from customers- Great Job My hamburger was perfect - just enough of the condiments to make it balanced - Cajun fries were great! If you’re looking for a break from all of the Latin food in the area I highly recommend this Five Guys on Washington Avenue- South Beach
The store was dirty and the fries were overly salty. Overall, a disappointing experience and I don’t plan to visit this chain again.
Atmosphere: 1
Food: 1
Service: 1
Very bad hamburger wet bread
It doesn’t have any good flavor
To much oil in the French fries
Atmosphere: 3
Food: 1
Service: 2
This was the worst Five Guys experience I’ve ever had. If this had been my first time at Five Guys, I’d probably never set foot in a store again or come within 100 meters of one.
The young lady at the counter, the employee who is the first point of contact, was obviously so high or full of painkillers that it seemed like she might collapse any moment or throw up on the spot. She couldn’t even keep her head up or open her eyes for more than one second. Accordingly, the order was completely wrong—a burger was missing, ingredients were incorrect, and the milkshake we ordered wasn’t even prepared by the same employee. And we weren’t the only ones with issues; almost everyone behind us had problems with their orders.
When she eventually did make our shake, she sneezed into the cup right before our eyes—I’ve never seen anything like that. I thought I was in the middle of a bad movie.
The food itself was (as is usually the case with Five Guys) good, but the fries were not up to the usual standard.
The rest was a total disaster. This was the dirtiest branch I’ve ever been to, and it wasn’t late at night—it was around 8 PM. Food scraps and stains everywhere... well, there’s not much more to say.
Atmosphere: 2
Food: 4
Service: 1
Five Guys is an institution! Absolutely amazing burgers — juicy meat, perfect buns, and super fresh ingredients that capture the true American style. Every bite feels like a trip straight to the heart of the USA.
The place is awesome — vintage vibe, great American music, and that classic 50s diner look that makes you feel like you’re in a movie. Service is top-notch, lightning fast, and always with a smile.
In short: if you want to taste the real flavor of American burgers, Five Guys is an absolute must. 🔥🇺🇸
Atmosphere: 5
Food: 5
Service: 5
It was late night, very busy location. I have to congratulate the staff on their dedication and working under pressure, non stop until doors closed, preparing orders to go and dine in as well. This was a great example of a supply chain running like clockwork. There was a bit of wait time because it was very busy, still, the food was great, table area clean. Lots of youngsters looking for an after party meal, people trying to use the restroom without purchasing, there was always a staff member paying attention to everything. This has been probably the busiest location I've visited. Special shout out to the good sir that preps the fries (sorry I didn't catch the name), organizes and gives out the orders, multi task, polite, speaks some spanish, cheers his colleagues and doesn't stop for a second. This is the team you want working in your business. Oh, and the burgers and freshly done fries were perfect !
Atmosphere: 5
Food: 5
Service: 5
I love five guys. Not this one. It's food.. and that's about it.
Shake shack nearby is better.
Horrible customer service, the cashier had the worse attitude, very rude and zero customer service skills, we walked out and went to other restaurant in the area, perhaps a customer service training is needed for your staff.
Atmosphere: 1
Food: 1
Service: 1
Friendly service and great burger
Atmosphere: 5
Food: 5
Service: 5
The food was good, the service was nice and the staff was informative and friendly; we were on vacation and they answered questions we asked about the neighborhood.
Atmosphere: 5
Food: 5
Service: 5
Great customer service by the lady in charge of that store.
Cashier forgot an item but upon remark done it was rectified and given free of charge.
Atmosphere: 4
Food: 5
Service: 4
Restaurantji Recommends
Ordered an item that doesn't have cheese. Still arrived covered in cheese. Ridiculous!
Food: 1
Whole team very welcoming, food was great. I appreciated D for the service, shocking to see how hard she works. Deserves a raise!
Atmosphere: 5
Food: 5
Service: 5
Great service!
Wanted to take a moment to recognize employee, Dee! We came in for a late lunch and sat up front. Turns out this was enjoyable as Dee was exceptionally kind and patient with the large group of customers behind us who didn’t speak English and didn’t understand that fries were extra. They called lettuce salad and Dee just rolled with it. Dee took great care of each group, smiled and explained the process. BEST CUSTOMER SERVICE EXPERIENCE IN MIAMI! Thank you Dee. 7/27 2:30pm south beach location near Lincoln Mall.
Great Break from Latin Food - Fast- Correct- Good Food I was there at busy lunch time - all of the crew were friendly- the mgr did an amazing job of keeping up with orders and keeping the crew on track- she spoke to them in a courteous manner yet was definitely managing getting the food out timely and correct I saw no incorrect orders or complaints from customers- Great Job My hamburger was perfect - just enough of the condiments to make it balanced - Cajun fries were great! If you’re looking for a break from all of the Latin food in the area I highly recommend this Five Guys on Washington Avenue- South Beach
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