Super rude server forcing me to order right after 1 hour even though the table is for 2 hours and gave me the check before I can order the dessert. We may never come back to this rude place
Atmosphere: 4
Food: 4
Service: 1
Alla Shul
Too many beach shorts and cover ups at the Saturday brunch. Dress code?
Atmosphere: 3
Food: 4
Service: 4
Akta Patel
We asked for a table by the water but didn’t get it even though they had open table and someone else was given the table. Couple of things didn’t go right for us hence I am giving this review. Our water had dirt in the bottom of the glass when we asked to switch it our waitress kind of rolled her eyes and said something to another guy who was helping that we complained about water. Our drinks came after 25 minutes. The server always rushed when coming to ask for our order. She kept asking my husband even for my order. Also, twice they brought someone else’s order. Food was good but service was terrible. I had really high expectations.
Atmosphere: 5
Food: 3
Service: 1
Michele Staroba
It was so wonderful, gorgeous setting, delicious food and awesome service. Loved! Will go back.
Atmosphere: 5
Food: 5
Service: 5
Ze' Ricochet
Visited during the Chinese Lunar New Year event, with aerialists and a traditional Lion dance. A very festive atmosphere and the Beautiful upscale restaurant. Great drinks and delicious dishes. Highly recommended. Reservations recommended Doreen special events.
Atmosphere: 5
Food: 5
Service: 5
Bevil Campbell
Amazing Valentine’s Day experience! We requested seating near the entertainment and they kindly accommodated us. Great views, delicious set menu, and very attentive service. The atmosphere and live performers made the night special. 10/10 — we’ll definitely be back!
Atmosphere: 5
Food: 5
Service: 5
Kevin Rands
Impossible to speak to someone. Even at 5pm on a Tuesday. Voice system just repeatedly sends you a reservation text. Nice.
lisa webb
Over priced
Atmosphere: 5
Food: 3
Service: 5
Maryna Kasper
We had a disappointing experience at this beautiful venue. We were seated at a table where the wind was blowing menus off the surface, making it uncomfortable and cold. Despite multiple requests to close the roof, the lead manager claimed we were the only ones complaining. Ironically, the table next to us left due to the same issue. Feeling unwelcome, we decided to leave as well, especially after paying $175 per person, excluding drinks. It’s unfortunate that the management lacks professionalism and hospitality, as the setting is truly lovely. I hope the lead management will pay more attention to hospitality training in the future.
Service: 1
Kermit M
I have been in the food industry for nearly a decade and have two degrees in the field. I can tell you wholeheartedly that this is the worst restaurant I have ever been to. It took over an hour to be seated when we had a reservation. When we finally got seated, it took around 15 minutes to be seen by a server. Drinks took another 20 minutes and we couldn’t place our entree order until we had been seated an hour because our server was constantly missing, which was two hours after we had arrived. It was absolutely freezing with no heaters and we had to scream to hear each other over the bass of the music. I was so excited to leave I practically ran out of the restaurant once we paid. Overpriced to an insane degree, which is expected because of it being in Miami. PLEASE go elsewhere. Anywhere else is better than here. I have never in my life left a bad review for anything, but this was so egregious that I have to.
This is the kind of place where you feel like you’re subsidizing the rent. There are two restaurants in this ‘fancy’ hotel, probably run by the same kitchen. Think Cheesecake Factory but less efficient. There was a live performance during my meal, which felt awkward. The food was okay but not spectacular. The drinks were outrageously expensive.
Atmosphere: 2
Food: 3
Service: 3
Ron Zofnat
Steak was probably microwaved. Barely anything is made to order. A total factory with no food sequencing. Defensive staff. Big fat zero and a total dilution to the Setai brand.
Atmosphere: 3
Food: 1
Service: 1
jose lopez
Came for Sunday brunch , got a great Table by the water . Our server Annie was sweet and showed us around the buffet . Espresso martini bar was awesome drinks were strong . Overall food was good there were a few things that missed the mark but a large variety so understandable. Great jazz band and relaxing ambiance. Buffet gets crowded and lines form after 1pm it seems . I took one star away because they give you a two hour limit , but after about an hour and 30 minutes the server came to let us know our time was up . We payed the bill and was trying to finish our drink when a manger came up and once again told us they needed the table which I found very tacky when you have a 400$ bill , also Valet is 35$ which is kinda over priced for a few hours . Overall I was pleased and will be back but let me finish my drink …
Atmosphere: 5
Food: 4
Service: 4
Giampiero Di Persia
Excellent choice! Great food and service , a little too crowded.
Atmosphere: 4
Food: 5
Service: 5
Will
We didn’t get seated until almost an hour after our reservation. Also we were sat right next to an open door and were freezing all night. Food was good but their service is lacking, we had to beg our waiter for more water and other requests.
Super rude server forcing me to order right after 1 hour even though the table is for 2 hours and gave me the check before I can order the dessert. We may never come back to this rude place
Atmosphere: 4
Food: 4
Service: 1
Too many beach shorts and cover ups at the Saturday brunch. Dress code?
Atmosphere: 3
Food: 4
Service: 4
We asked for a table by the water but didn’t get it even though they had open table and someone else was given the table.
Couple of things didn’t go right for us hence I am giving this review. Our water had dirt in the bottom of the glass when we asked to switch it our waitress kind of rolled her eyes and said something to another guy who was helping that we complained about water.
Our drinks came after 25 minutes. The server always rushed when coming to ask for our order. She kept asking my husband even for my order. Also, twice they brought someone else’s order. Food was good but service was terrible. I had really high expectations.
Atmosphere: 5
Food: 3
Service: 1
It was so wonderful, gorgeous setting, delicious food and awesome service. Loved! Will go back.
Atmosphere: 5
Food: 5
Service: 5
Visited during the Chinese Lunar New Year event, with aerialists and a traditional Lion dance. A very festive atmosphere and the Beautiful upscale restaurant. Great drinks and delicious dishes. Highly recommended.
Reservations recommended Doreen special events.
Atmosphere: 5
Food: 5
Service: 5
Amazing Valentine’s Day experience! We requested seating near the entertainment and they kindly accommodated us. Great views, delicious set menu, and very attentive service. The atmosphere and live performers made the night special. 10/10 — we’ll definitely be back!
Atmosphere: 5
Food: 5
Service: 5
Impossible to speak to someone. Even at 5pm on a Tuesday. Voice system just repeatedly sends you a reservation text. Nice.
Over priced
Atmosphere: 5
Food: 3
Service: 5
We had a disappointing experience at this beautiful venue. We were seated at a table where the wind was blowing menus off the surface, making it uncomfortable and cold. Despite multiple requests to close the roof, the lead manager claimed we were the only ones complaining. Ironically, the table next to us left due to the same issue. Feeling unwelcome, we decided to leave as well, especially after paying $175 per person, excluding drinks. It’s unfortunate that the management lacks professionalism and hospitality, as the setting is truly lovely. I hope the lead management will pay more attention to hospitality training in the future.
Service: 1
I have been in the food industry for nearly a decade and have two degrees in the field. I can tell you wholeheartedly that this is the worst restaurant I have ever been to. It took over an hour to be seated when we had a reservation. When we finally got seated, it took around 15 minutes to be seen by a server. Drinks took another 20 minutes and we couldn’t place our entree order until we had been seated an hour because our server was constantly missing, which was two hours after we had arrived. It was absolutely freezing with no heaters and we had to scream to hear each other over the bass of the music. I was so excited to leave I practically ran out of the restaurant once we paid. Overpriced to an insane degree, which is expected because of it being in Miami. PLEASE go elsewhere. Anywhere else is better than here. I have never in my life left a bad review for anything, but this was so egregious that I have to.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
This is the kind of place where you feel like you’re subsidizing the rent. There are two restaurants in this ‘fancy’ hotel, probably run by the same kitchen. Think Cheesecake Factory but less efficient. There was a live performance during my meal, which felt awkward. The food was okay but not spectacular. The drinks were outrageously expensive.
Atmosphere: 2
Food: 3
Service: 3
Steak was probably microwaved. Barely anything is made to order. A total factory with no food sequencing. Defensive staff. Big fat zero and a total dilution to the Setai brand.
Atmosphere: 3
Food: 1
Service: 1
Came for Sunday brunch , got a great Table by the water . Our server Annie was sweet and showed us around the buffet . Espresso martini bar was awesome drinks were strong . Overall food was good there were a few things that missed the mark but a large variety so understandable. Great jazz band and relaxing ambiance. Buffet gets crowded and lines form after 1pm it seems . I took one star away because they give you a two hour limit , but after about an hour and 30 minutes the server came to let us know our time was up . We payed the bill and was trying to finish our drink when a manger came up and once again told us they needed the table which I found very tacky when you have a 400$ bill , also Valet is 35$ which is kinda over priced for a few hours . Overall I was pleased and will be back but let me finish my drink …
Atmosphere: 5
Food: 4
Service: 4
Excellent choice! Great food and service , a little too crowded.
Atmosphere: 4
Food: 5
Service: 5
We didn’t get seated until almost an hour after our reservation. Also we were sat right next to an open door and were freezing all night. Food was good but their service is lacking, we had to beg our waiter for more water and other requests.
Atmosphere: 3
Food: 4
Service: 2
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