0/10 racist and not professional towards people of color. The server was very rude and when I asked to speak to the manager he was even ruder.
Atmosphere: 1
Food: 1
Service: 1
Martin Kelly
We were excited to eat here as we heard so many wonderful things about it. We were greeted at the door by a hostess who welcomed us to our "2 hour dining experience". Huh? Well, it was an experience. We were sat on our own in a corner of this very curious space and, as we waited for drinks, a parade of guests went past our table including people returning from the gym and hotel guests with push chairs and pets. However, while this was part of the dining experience, the hostess actually meant the inhouse DJ and ariel performance act. Which we couldn't see from where we were sat. Food promised much but in reality was just ok. Maybe the cost went to the DJ and artist.
Atmosphere: 3
Food: 3
Service: 4
James Lewis
I had an incredibly frustrating and disappointing experience at this place for my wedding anniversary on 3/23/2025. Despite having a confirmed reservation, I was forced to wait over two hours to be seated, which is completely unacceptable, especially for a special occasion. The staff and host seemed entirely disorganized, with no clear system in place to manage reservations or seating, leaving guests confused and frustrated. It felt like no one knew what they were doing, and there was no communication at all about the delay. As the minutes dragged on, it became increasingly clear that this place has absolutely no regard for customer satisfaction or basic service standards.
The lack of organization was not just frustrating—it was downright disrespectful. We were given no explanation for the wait, no apology, and no attempt to make up for the inconvenience. It was almost as if they didn’t care about their customers at all. To make matters worse, the staff seemed completely uninterested in addressing the issue, leaving us to fend for ourselves while we watched other parties who had arrived after us be seated ahead of us.
This was supposed to be a special day, but instead, it turned into an infuriating and embarrassing experience. I would not recommend this place to anyone for any occasion, whether it’s a special celebration or just a casual meal. The hassle, the long wait, and the lack of customer care make it absolutely not worth the visit. Save yourself the frustration and avoid this place at all costs. It is clear that they are not equipped to handle even the most basic aspects of customer service.
Parking: Completely unorganized bad service sad outcome for such a beautiful and Special occasion to me ! I will let as many people as possible know of this
Atmosphere: 3
Food: 3
Service: 3
Kristian Ivanov
If you want to feel like you’re in high school cafeteria, this is the place, rude hosts, servers and staff. New money people with no class, lots of bumping into everyone, no one cares about being kind to the rest of the patrons. Spend your money at a regular restaurant with actual service. Biggest flop in Miami.
Atmosphere: 1
Food: 1
Service: 1
Sydney
Racist and colorist servers with no class! Will not allow you to finish your food and take it out of dirty plates if you ask for it back
Chassady Mills
Food tastes great and restaurant is beautiful. The customer service on the other hand very rude . For the amount I spend here , the waiter has attitude. Not very kind to people of color .
Food: 2
Service: 1
Recommended dishes: Truffle Dumpling, Peking Duck
Eduardo jorge
Atmosphere with entertainment for all ages. Don't expect Japanese tranquility. The music plays loud with a live DJ. There are also acrobatics, dance and contortion shows. The Asian fusion food could be a little better. But the whole thing makes it a pleasant place to get to know.
Atmosphere: 4
Food: 3
Service: 4
Recommended dishes: Bodegas Luis Cañas 2015 Reserva Selección de la Familia
I was on March 14, 8pm in this restaurant, they sat us at a table with seats without a backrest, I ask for the Japanese menu and they tell me that you can't order food from Japan if you are sitting in Jaya, which I found strange because two weeks ago I was in Japan and I was able to order food from Jaya, the manager approached who is a rude and uneducated person, which I do not understand how someone like that works in a "high end" restaurant, I do not recommend spending his money in places with such little education and that the customer is not a priority.
Atmosphere: 1
Food: 1
Service: 1
Peggy Crane
The DJ was great. The service was just ok. The food was meh. The performer was very brief and we couldn’t see too well.
Atmosphere: 4
Food: 2
Service: 2
Rose Chanelle
Terrible service and experience
Atmosphere: 3
Food: 4
Service: 1
Breanna Killibrew
Disgusting unprofessional behavior displayed by severs if you are a POC i highly recommend not attending this establishment even the manager has a vile disturbing attitude towards paying consumers will never visit again i have reached out to all of my business prospects in the area and advised to NEVER ATTEND this establishment under any circumstances!
Great ambience..Food is OK… long wait time
Atmosphere: 5
Food: 3
Service: 5
Recommended dishes: Steamed Shrimp Dumplings
DONT COME
Atmosphere: 1
Food: 1
Service: 1
0/10 racist and not professional towards people of color. The server was very rude and when I asked to speak to the manager he was even ruder.
Atmosphere: 1
Food: 1
Service: 1
We were excited to eat here as we heard so many wonderful things about it.
We were greeted at the door by a hostess who welcomed us to our "2 hour dining experience". Huh?
Well, it was an experience. We were sat on our own in a corner of this very curious space and, as we waited for drinks, a parade of guests went past our table including people returning from the gym and hotel guests with push chairs and pets. However, while this was part of the dining experience, the hostess actually meant the inhouse DJ and ariel performance act. Which we couldn't see from where we were sat.
Food promised much but in reality was just ok. Maybe the cost went to the DJ and artist.
Atmosphere: 3
Food: 3
Service: 4
I had an incredibly frustrating and disappointing experience at this place for my wedding anniversary on 3/23/2025. Despite having a confirmed reservation, I was forced to wait over two hours to be seated, which is completely unacceptable, especially for a special occasion. The staff and host seemed entirely disorganized, with no clear system in place to manage reservations or seating, leaving guests confused and frustrated. It felt like no one knew what they were doing, and there was no communication at all about the delay. As the minutes dragged on, it became increasingly clear that this place has absolutely no regard for customer satisfaction or basic service standards.
The lack of organization was not just frustrating—it was downright disrespectful. We were given no explanation for the wait, no apology, and no attempt to make up for the inconvenience. It was almost as if they didn’t care about their customers at all. To make matters worse, the staff seemed completely uninterested in addressing the issue, leaving us to fend for ourselves while we watched other parties who had arrived after us be seated ahead of us.
This was supposed to be a special day, but instead, it turned into an infuriating and embarrassing experience. I would not recommend this place to anyone for any occasion, whether it’s a special celebration or just a casual meal. The hassle, the long wait, and the lack of customer care make it absolutely not worth the visit. Save yourself the frustration and avoid this place at all costs. It is clear that they are not equipped to handle even the most basic aspects of customer service.
Parking: Completely unorganized bad service sad outcome for such a beautiful and Special occasion to me ! I will let as many people as possible know of this
Atmosphere: 3
Food: 3
Service: 3
If you want to feel like you’re in high school cafeteria, this is the place, rude hosts, servers and staff. New money people with no class, lots of bumping into everyone, no one cares about being kind to the rest of the patrons. Spend your money at a regular restaurant with actual service. Biggest flop in Miami.
Atmosphere: 1
Food: 1
Service: 1
Racist and colorist servers with no class! Will not allow you to finish your food and take it out of dirty plates if you ask for it back
Food tastes great and restaurant is beautiful. The customer service on the other hand very rude . For the amount I spend here , the waiter has attitude. Not very kind to people of color .
Food: 2
Service: 1
Recommended dishes: Truffle Dumpling, Peking Duck
Atmosphere with entertainment for all ages. Don't expect Japanese tranquility.
The music plays loud with a live DJ.
There are also acrobatics, dance and contortion shows.
The Asian fusion food could be a little better.
But the whole thing makes it a pleasant place to get to know.
Atmosphere: 4
Food: 3
Service: 4
Recommended dishes: Bodegas Luis Cañas 2015 Reserva Selección de la Familia
The RACISM is really bad !
Very rude manager
Restaurantji Recommends
Horrible staff
Atmosphere: 1
Food: 1
Service: 1
I was on March 14, 8pm in this restaurant, they sat us at a table with seats without a backrest, I ask for the Japanese menu and they tell me that you can't order food from Japan if you are sitting in Jaya, which I found strange because two weeks ago I was in Japan and I was able to order food from Jaya, the manager approached who is a rude and uneducated person, which I do not understand how someone like that works in a "high end" restaurant, I do not recommend spending his money in places with such little education and that the customer is not a priority.
Atmosphere: 1
Food: 1
Service: 1
The DJ was great. The service was just ok. The food was meh. The performer was very brief and we couldn’t see too well.
Atmosphere: 4
Food: 2
Service: 2
Terrible service and experience
Atmosphere: 3
Food: 4
Service: 1
Disgusting unprofessional behavior displayed by severs if you are a POC i highly recommend not attending this establishment even the manager has a vile disturbing attitude towards paying consumers will never visit again i have reached out to all of my business prospects in the area and advised to NEVER ATTEND this establishment under any circumstances!
Atmosphere: 1
Food: 1
Service: 1
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