Everything was delicious! Started with the oysters & then the Miami Spice Dinner... so good! Still waiting for the chef to share his white tomato save recipe that was with the bass 😂
Rhea
The food was subpar. They need to revamp that menu ASAP! The valet also is a mess and takes about 40 mins to get your car!
Masson
We had the honor of being the first to try the Miami Spice dinner menu, and it exceeded every expectation. We were blown away by our dining experience. Every dish was packed with incredible flavor, beautifully presented, and tasted unbelievably fresh. The service was just as impressive, attentive without ever feeling rushed, making the entire evening a true pleasure. Each course felt thoughtfully crafted and left us excited for the next bite. Highly recommend this spot for anyone looking for a memorable and delicious meal in Miami.
Rowan
The Shelborne Lobby Bar is the kind of place that makes you linger. From the moment you step into the art deco space—elegantly restored with Proper's signature mix of style and soul—you know you're somewhere special. It's effortlessly chic without trying too hard, a rare balance in Miami. The cocktails are truly standout: balanced, creative, and crafted with serious care. The bartenders know their stuff and are just as happy to talk mezcal varietals as they are to make you the perfect martini without a fuss. There's a timelessness to the experience here—whether you're starting the night or winding it down, it feels like the right place to be. We came in for one drink and stayed for three, caught up in the low hum of conversation, the glow of the room, and the feeling that you've just discovered Miami's best-kept secret. The Shelborne Lobby Bar is a destination in itself. Don't miss it.
Guy
Very nice experience, comfy and relaxed atmosphere. friendly and attentive service. really great food and drinks
William
The hotel just recently opened. They are clearly in opening mode. The space is beautifully laid out and will be quite a draw. As with anything new, there were glitches. People were open to hearing suggestions. The Happy Hour offerings were inline with other high end hotels in SoBe. I look forward to having another nice option for our Friday Happy Hour jaunts!
Choute Wislaire
Housekeeping, Cleaner
IpanemaGuys
Do not let someone you care about stay at the Shelbourne and by all means avoid it yourself. "Location, location, location" might be a classic real estate mantra but no location justifies a staff so poorly educated that they can say "f**k you, go to hell, I don't give a damn" to your face and in front of hotel security who is looking like he does not want to be there at all. I should have just turned and left when they did not have our reservation when we arrived. Our flight got in early and I’d called earlier to see what the chances were of an early check in. The said the only way to guarantee it was to book the night before which I did- to avoid any unpleasant confusion after a 9 hour flight. When they finally did find the reservation it had been cancelled because we didn’t arrive in time. So much for book the night before to avoid drama. We finally got into our room. It was fine. It was also never serviced though we asked several times a day and were assured they’d take care of it. One day the bed was made, the towels were left on the floor, the trash cans were not emptied but there WERE new miniature soaps in front of the TV so we knew they’d been there. The next day included the aforementioned verbal attack at the pool and a continuation of the maid service follies. This time after numerous requests someone showed up at our door around 10:00 p.m. with an enormous stack of towels. Really weird definition of servicing a room. I heard they were closing for renovation the day after we left so perhaps we just got pissed on on the way out by employees who’d been treated badly. That’s the only reason I’m not naming names. no idea the line about then closing for upgrades is true or not but I shan’t be finding out. Nothing on that location names Shelbourne will ever overcome the fetid stink of an experience they provided us.
l0rnak
This hotel cancelled our reservation two weeks before we were due to stay. I am on vacation already travelling around the US and have to now trawl through hotels to find a suitable replacement. This is not ok. I only booked this hotel three weeks ago. Did you really not know that you were going to close the whole hotel then? Very, very unprofessional.
yoyod690
Nice hotel overall we had a king-size bed in what had to be the tiniest room I have ever stayed in any hotel, the room did not look like the picture no chairs in the room, no microwave and a 12inch tv, they take out a resort fee out your deposit what resort it's not a resort when we book our hotel it said the resort fee was included, make sure they tell you what's coming out of the deposit.
This is a piss poor hotel! I booked a room with a city view. When I arrived I was told there were no more rooms so I was upgraded to a jr. suite. What a joke! Suite my a*** It was a regular room with a balcony. There were a bunch of bushes so there was no view. Every time we ate out we had to throw our food away because there was no microwave in the room. The room was old and musty. Smelled like mold. The maids did not clean until we asked. We had to beg for clean towels daily in person. The front desk does not answer the phones. They have the worst c7stomer service ever! If you want luxury and cleanliness don't stay here. Thw only good thing was beach access.
943yusram
Really nice hotel in a great location. It’s really central and a close walk to everything. The customer service is the best part. Special shout out to Delisa and Oscar! The pool is great and the resort is a nice touch. Highly recommend.
Robert L
As always my stay was absolutely amazing from the vibe of the hotel to the staff….. Big shout out to Delisa who made the stay even more great by providing hi quality EXCELLENT customer service with her a suggestions and attention. She is VERY pleasant and kind!!!
mikaelaxama
We stay at the Shelborne twice a year, and thanks to Delisa its 5 star each and every time! We feel home as soon as we see her at the desk. She is one of our main reasons we always go back. We love the Shelborne as a property always on point but, from getting to know the amazing staff for the past 4 years, I’d follow Delisa anywhere she went! We recently had an encounter with Andrea at the desk. Avoid her at all cost…. I hope everyone gets the pleasure of being greeted and taken care of by Delisa at least once in their life.
laurensD7807XI
I went on a weekend trip for a birthday with family and Delisa made our stay so much better. Every time we stay at the Shelborne we always get greeted with the biggest smile from her and always feel welcome. If you stay here and get to meet her you will not be disappointed. They also have a great selection of food and drinks from their pool menu as well. Always a pleasure staying at the Shelborne. Will definitely be coming back frequently! Thank you Delisa?
Everything was delicious! Started with the oysters & then the Miami Spice Dinner... so good! Still waiting for the chef to share his white tomato save recipe that was with the bass 😂
The food was subpar. They need to revamp that menu ASAP! The valet also is a mess and takes about 40 mins to get your car!
We had the honor of being the first to try the Miami Spice dinner menu, and it exceeded every expectation. We were blown away by our dining experience. Every dish was packed with incredible flavor, beautifully presented, and tasted unbelievably fresh. The service was just as impressive, attentive without ever feeling rushed, making the entire evening a true pleasure. Each course felt thoughtfully crafted and left us excited for the next bite. Highly recommend this spot for anyone looking for a memorable and delicious meal in Miami.
The Shelborne Lobby Bar is the kind of place that makes you linger. From the moment you step into the art deco space—elegantly restored with Proper's signature mix of style and soul—you know you're somewhere special. It's effortlessly chic without trying too hard, a rare balance in Miami. The cocktails are truly standout: balanced, creative, and crafted with serious care. The bartenders know their stuff and are just as happy to talk mezcal varietals as they are to make you the perfect martini without a fuss. There's a timelessness to the experience here—whether you're starting the night or winding it down, it feels like the right place to be. We came in for one drink and stayed for three, caught up in the low hum of conversation, the glow of the room, and the feeling that you've just discovered Miami's best-kept secret. The Shelborne Lobby Bar is a destination in itself. Don't miss it.
Very nice experience, comfy and relaxed atmosphere. friendly and attentive service. really great food and drinks
The hotel just recently opened. They are clearly in opening mode. The space is beautifully laid out and will be quite a draw. As with anything new, there were glitches. People were open to hearing suggestions. The Happy Hour offerings were inline with other high end hotels in SoBe. I look forward to having another nice option for our Friday Happy Hour jaunts!
Housekeeping, Cleaner
Do not let someone you care about stay at the Shelbourne and by all means avoid it yourself. "Location, location, location" might be a classic real estate mantra but no location justifies a staff so poorly educated that they can say "f**k you, go to hell, I don't give a damn" to your face and in front of hotel security who is looking like he does not want to be there at all. I should have just turned and left when they did not have our reservation when we arrived. Our flight got in early and I’d called earlier to see what the chances were of an early check in. The said the only way to guarantee it was to book the night before which I did- to avoid any unpleasant confusion after a 9 hour flight. When they finally did find the reservation it had been cancelled because we didn’t arrive in time. So much for book the night before to avoid drama. We finally got into our room. It was fine. It was also never serviced though we asked several times a day and were assured they’d take care of it. One day the bed was made, the towels were left on the floor, the trash cans were not emptied but there WERE new miniature soaps in front of the TV so we knew they’d been there. The next day included the aforementioned verbal attack at the pool and a continuation of the maid service follies. This time after numerous requests someone showed up at our door around 10:00 p.m. with an enormous stack of towels. Really weird definition of servicing a room. I heard they were closing for renovation the day after we left so perhaps we just got pissed on on the way out by employees who’d been treated badly. That’s the only reason I’m not naming names. no idea the line about then closing for upgrades is true or not but I shan’t be finding out. Nothing on that location names Shelbourne will ever overcome the fetid stink of an experience they provided us.
This hotel cancelled our reservation two weeks before we were due to stay. I am on vacation already travelling around the US and have to now trawl through hotels to find a suitable replacement. This is not ok. I only booked this hotel three weeks ago. Did you really not know that you were going to close the whole hotel then? Very, very unprofessional.
Nice hotel overall we had a king-size bed in what had to be the tiniest room I have ever stayed in any hotel, the room did not look like the picture no chairs in the room, no microwave and a 12inch tv, they take out a resort fee out your deposit what resort it's not a resort when we book our hotel it said the resort fee was included, make sure they tell you what's coming out of the deposit.
Restaurantji Recommends
This is a piss poor hotel! I booked a room with a city view. When I arrived I was told there were no more rooms so I was upgraded to a jr. suite. What a joke! Suite my a*** It was a regular room with a balcony. There were a bunch of bushes so there was no view. Every time we ate out we had to throw our food away because there was no microwave in the room. The room was old and musty. Smelled like mold. The maids did not clean until we asked. We had to beg for clean towels daily in person. The front desk does not answer the phones. They have the worst c7stomer service ever! If you want luxury and cleanliness don't stay here. Thw only good thing was beach access.
Really nice hotel in a great location. It’s really central and a close walk to everything. The customer service is the best part. Special shout out to Delisa and Oscar! The pool is great and the resort is a nice touch. Highly recommend.
As always my stay was absolutely amazing from the vibe of the hotel to the staff….. Big shout out to Delisa who made the stay even more great by providing hi quality EXCELLENT customer service with her a suggestions and attention. She is VERY pleasant and kind!!!
We stay at the Shelborne twice a year, and thanks to Delisa its 5 star each and every time! We feel home as soon as we see her at the desk. She is one of our main reasons we always go back. We love the Shelborne as a property always on point but, from getting to know the amazing staff for the past 4 years, I’d follow Delisa anywhere she went! We recently had an encounter with Andrea at the desk. Avoid her at all cost…. I hope everyone gets the pleasure of being greeted and taken care of by Delisa at least once in their life.
I went on a weekend trip for a birthday with family and Delisa made our stay so much better. Every time we stay at the Shelborne we always get greeted with the biggest smile from her and always feel welcome. If you stay here and get to meet her you will not be disappointed. They also have a great selection of food and drinks from their pool menu as well. Always a pleasure staying at the Shelborne. Will definitely be coming back frequently! Thank you Delisa?
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