Terribly mismanaged for the following reasons: shortage of staff, slow service, and doesn’t accept app orders most of the time
Yet; I will miss having the coffee by the beach
Atmosphere: 2
Food: 2
Service: 1
Josh
This Starbucks is completely dysfunctional. Mobile ordering wasn’t even an option because the store wasn’t accepting them, so I had to wait in line for 25 minutes—only to find out they were out of cold brew. Might as well walk next door to Pura Vida for a coffee instead.
Atmosphere: 1
Food: 1
Service: 1
Carolina Bello Hernández
The best Strawberry Crème in the world!
Grace Pravda
Antonelli was really sweet, but I feel so bad the staff is heavily pressured to immediately ambush customers the moment they enter, while they are doing their order, and say things like, “I am going to have to ask you to leave, since you haven’t ordered anything”. 🥺
I love my international Starbucks family and this is a daily ritual for me. I understand the rational for the new policy, but I feel so bad for the staff who are being pressured and criticized for not immediately ambushing customers to purchase food the moment they walk in the door or sit down. 🤔
This poor girl was in tears and apologized profusely as I politely and calmly showed her that I was working on my order. ☕️
I explained that I understand the policy, but I often order several items for myself and others. My orders can be complicated and can take a couple minutes to complete, especially when taking multiple requests from others who are deciding what they want. 🌻
I will continue to suggest in my travels that you give the person at least five minutes before you ambush them, unless you perceive danger or a threat from the potential customer.⏳
I often work at Starbucks and have meetings in the cafe. I may switch to Panera if I continue to be ambushed in this way, as I know Panera will not ambush me or upset the staff by requiring managers and staff ambush customers on immediate arrival at the cafe. 🤗
From the top down, the way this policy is being implemented really seems like they need to learn from Chick Fillet or other places with similar policies, so it can be implement in a less rushed, less stressful, and less aggressive way.💡
I planned on ordering more today, but only ordered one item and quickly left after noticing the stressful vibe of multiple staff. 🏃♀️
Praying for transformation, kindness, love, patience, laughter, and peace to fill this place. God bless. You are loved. 💕 Jn 3:16
Alka248
Tourist be aware. I know weed might be legal, but please don’t come high to work. If that wasn’t the case, my apologies but we were scammed for 10 dollars. Didn’t get the change and when confronted about it the employee just shrugged his shoulders. So again, I don’t know if it was on purpose or not, or the employee was high or he scammed us, but that was our experience, and just simply want to warn the foreigners. The drinks nothing to complain.
Atmosphere: 2
Food: 5
Service: 1
Dmitry N
The worst SB at SoBe, very unfriendly staff specially mexican guy “Batman”
We ordered cappuccinos. We got small cups half filled with hot water covered in foam for $6 each. No coffee or taste at all. Absolutely atrocious that a coffee shop cannot make a cappuccino. Get some new staff ! !
Atmosphere: 1
Food: 1
Service: 1
Ery Lkm
Morning coffee after jogging.
Atmosphere: 5
Food: 5
Service: 5
Heath Peterson
Many mornings started here. And I like it.
Rachael Oakley
If I could give the service a negative star I would. I politely asked for my coffee order, and the worker stared at me blankly and proceeded to call other people‘s names. She would refuse to answer my question and then when my coffee was handed to her. She sat it down to the side and continued to hand out other people’s copies. Would never recommend coming to this facility.
Service: 1
S F
They lost my mobil order three times now. Today they were busy. It took them another 20 minutes and several reminders to get my Americano.
Terribly mismanaged for the following reasons: shortage of staff, slow service, and doesn’t accept app orders most of the time
Yet; I will miss having the coffee by the beach
Atmosphere: 2
Food: 2
Service: 1
This Starbucks is completely dysfunctional. Mobile ordering wasn’t even an option because the store wasn’t accepting them, so I had to wait in line for 25 minutes—only to find out they were out of cold brew. Might as well walk next door to Pura Vida for a coffee instead.
Atmosphere: 1
Food: 1
Service: 1
The best Strawberry Crème in the world!
Antonelli was really sweet, but I feel so bad the staff is heavily pressured to immediately ambush customers the moment they enter, while they are doing their order, and say things like, “I am going to have to ask you to leave, since you haven’t ordered anything”. 🥺
I love my international Starbucks family and this is a daily ritual for me. I understand the rational for the new policy, but I feel so bad for the staff who are being pressured and criticized for not immediately ambushing customers to purchase food the moment they walk in the door or sit down. 🤔
This poor girl was in tears and apologized profusely as I politely and calmly showed her that I was working on my order. ☕️
I explained that I understand the policy, but I often order several items for myself and others. My orders can be complicated and can take a couple minutes to complete, especially when taking multiple requests from others who are deciding what they want. 🌻
I will continue to suggest in my travels that you give the person at least five minutes before you ambush them, unless you perceive danger or a threat from the potential customer.⏳
I often work at Starbucks and have meetings in the cafe. I may switch to Panera if I continue to be ambushed in this way, as I know Panera will not ambush me or upset the staff by requiring managers and staff ambush customers on immediate arrival at the cafe. 🤗
From the top down, the way this policy is being implemented really seems like they need to learn from Chick Fillet or other places with similar policies, so it can be implement in a less rushed, less stressful, and less aggressive way.💡
I planned on ordering more today, but only ordered one item and quickly left after noticing the stressful vibe of multiple staff. 🏃♀️
Praying for transformation, kindness, love, patience, laughter, and peace to fill this place.
God bless. You are loved. 💕 Jn 3:16
Tourist be aware.
I know weed might be legal, but please don’t come high to work. If that wasn’t the case, my apologies but we were scammed for 10 dollars. Didn’t get the change and when confronted about it the employee just shrugged his shoulders. So again, I don’t know if it was on purpose or not, or the employee was high or he scammed us, but that was our experience, and just simply want to warn the foreigners. The drinks nothing to complain.
Atmosphere: 2
Food: 5
Service: 1
The worst SB at SoBe, very unfriendly staff specially mexican guy “Batman”
Atmosphere: 1
Service: 1
Good coffee
Atmosphere: 5
Food: 5
Service: 5
Tables are not enough and dirty as usual
Atmosphere: 2
Food: 4
Service: 3
Nice place 👌
Atmosphere: 5
Food: 5
Service: 5
Good experience. Very fast
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
We ordered cappuccinos. We got small cups half filled with hot water covered in foam for $6 each. No coffee or taste at all. Absolutely atrocious that a coffee shop cannot make a cappuccino. Get some new staff ! !
Atmosphere: 1
Food: 1
Service: 1
Morning coffee after jogging.
Atmosphere: 5
Food: 5
Service: 5
Many mornings started here. And I like it.
If I could give the service a negative star I would. I politely asked for my coffee order, and the worker stared at me blankly and proceeded to call other people‘s names. She would refuse to answer my question and then when my coffee was handed to her. She sat it down to the side and continued to hand out other people’s copies. Would never recommend coming to this facility.
Service: 1
They lost my mobil order three times now. Today they were busy. It took them another 20 minutes and several reminders to get my Americano.
Atmosphere: 4
Food: 4
Service: 2
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