I am very disgusted by my experience today. My friend and I spent over $300 to attend an event. While the experience started off well, I had gone to the bar and ordered some fries, totalling $17 usd after tip. The bartender told me to return in 20 minutes for my order. When I had returned, there was a rope barrier surrounding the bar, and I therefore explained to the bouncer that I was attempting to pick up my order, understanding that due to there being an event in place, staff may need to bring out my order, or I may need to wait. The bouncer immediately got aggressive towards me, called me “slow” and “stupid” among other names, spit in my face and physically backed me up. When I then asked for a refund, I was continued to be called names. When my friend then approached the bouncer and asked for my item or a refund, he continuously brushed her off before telling her she was being kicked out. Immediately, another staff member began pushing us out and yelling at us. When I calmly explained we would gladly leave after I was refunded for my item, he told me he did not know what I was talking about, and put his hands on both my friend and I. After finding a manager to speak with, I was told that due to there being two sides to the story, we would still be removed from the event without compensation. After once again explaining that we intended to leave regardless and simply wanted our refund, she took my information to the bar. In her absence, the bouncer came around the corner and began to yell at my friend and I, calling us names once again, telling me I needed to go to the the gym, that my friend required plastic surgery, and other inappropriate and disturbing comments. When the manager had returned and I told her about this incident, which other staff members had witnessed, I was once again told that the issue would have to be reviewed. I left without a refund, which, I was told will be dealt with tomorrow. That said, while I was removed from the event for simply asking for my item or refund, the bouncers, who got physical and aggressive with both my friend and I, continued to work the rest of their shift, and were allowed the opportunity to approach us once again, as the rest of the staff members stood and watched. The entire experience was very unprofessional and disappointing. Having worked in bars, I understand the frustration when customers become disrespectful and entitled, though I also recognize when bouncers develop an ego and abuse their authority, and this was a case of the later. Overall I am very disappointed that this type of physical aggression is being defended and condoned and would recommend spending your time/money at a more responsible establishment
Mr Beasley
If you're looking to be treated the way you get treated in Europe or South/Central America, this is the place. For breakfast, a guy will take your order, then he'll disappear. Another guy will bring your food. Then they'll refill your coffee cup and charge you for two coffees. Nearly $6 for the coffee and it's a European sized tea cup. They'll kindly add on the tip for you even though they literally did nothing but take your order and bring your food, which was okay, but not worth $30 per person.
Atmosphere: 2
Food: 4
Service: 2
Christina C. Baucom
Visited for Saturday brunch which is extremely busy but the restaurant area was not crowded.Reservations recommended especially if you want to sit outside. There is a fee for access to pool which must be bought in advance. Easy to check in with reservation and we were seated immediately. Staff was outstanding (we had Katty as our server). The menu has Mediterranean cuisine and I had the kebab which I felt was a little dry (I requested additional sauce). And we opted for bottomless Definitely recommend the cinnamon roll which is shareable. Did go to pool party but sitting outside you will see the pool area and hear the music (which was a vibe). Pricing is $$
Atmosphere: 5
Food: 3
Service: 5
Tiffany Chang
Came here for my bachelorette brunch - it was so perfect! The vibe fit so well, and our server, Ana, was the sweetest and made our meal feel extra special. We had a great time!
Atmosphere: 5
Food: 5
Service: 5
Sridhar Amda
I'm in the month of February, The temperature and climate and atmosphere looks so good.Amazing
Atmosphere: 5
Food: 5
Service: 5
Georgi Fox
The staff was rude. The pool was empty and they wouldn’t let you sit anywhere even with a full moon pass. 10/10 would not come back. The food included was over cooked and under salted. The drinks were warm. The bathrooms were disgusting. Total rip off definitely try a pool party
Atmosphere: 1
Food: 1
Service: 1
Kimberly Mitchell
Worst experience I’ve ever had.
Atmosphere: 1
Food: 1
Service: 1
Kara
Ana was a fabulous! We enjoyed the Moon Bread & the Godfather Turkish Pizza.
Atmosphere: 5
Food: 5
Service: 5
Jacqueline Lafayette
Was there for Jazz night! She was Amazing, great atmosphere.Great
Atmosphere: 5
Food: 5
Service: 4
Dylan Thomas
Incredibly expensive, the entire rooftop has 10 chairs for free use, everything else is either a day bed or couch you have to pay ridiculous amounts of money for (>$1500). Staff told us to use one staircase, other staff yelled at us for using the same staircase. Very unwelcoming atmosphere.
The food is okay and it takes too long to arrive at the table. They should improve that. The service is very good.
Atmosphere: 3
Food: 3
Service: 4
Claudia Snoh
I had an amazing experience at Strawberry moon, all thanks to VIP Guestlist I got from Freeticketsmiami on
Atmosphere: 5
Food: 5
Service: 5
Erin McNabb
lovely experience tonight!
Atmosphere: 5
Food: 5
Service: 5
Ana Bernitz
Went to Strawberry Moon for dinner on a Friday night. Food was good, but nothing out of this world. Ordered the Meze trio to share, turkish pizza, plant based chicken kebab and roasted chicken. All plates were decent, but do not justify the price.. Decor is nice but the restaurant was almost empty. Service was a bit slow. We did not order any cocktails.I do not think it is worth to come back :(
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Hummus, Babaganoush
Shivank Dokania
Pool parties have an amazing vibe and great DJs are invited sometimes, really expensive though. Would visit again though. Also, lots of hidden costs and conditions for getting a day bed.
I am very disgusted by my experience today. My friend and I spent over $300 to attend an event. While the experience started off well, I had gone to the bar and ordered some fries, totalling $17 usd after tip. The bartender told me to return in 20 minutes for my order. When I had returned, there was a rope barrier surrounding the bar, and I therefore explained to the bouncer that I was attempting to pick up my order, understanding that due to there being an event in place, staff may need to bring out my order, or I may need to wait. The bouncer immediately got aggressive towards me, called me “slow” and “stupid” among other names, spit in my face and physically backed me up. When I then asked for a refund, I was continued to be called names. When my friend then approached the bouncer and asked for my item or a refund, he continuously brushed her off before telling her she was being kicked out. Immediately, another staff member began pushing us out and yelling at us. When I calmly explained we would gladly leave after I was refunded for my item, he told me he did not know what I was talking about, and put his hands on both my friend and I. After finding a manager to speak with, I was told that due to there being two sides to the story, we would still be removed from the event without compensation. After once again explaining that we intended to leave regardless and simply wanted our refund, she took my information to the bar. In her absence, the bouncer came around the corner and began to yell at my friend and I, calling us names once again, telling me I needed to go to the the gym, that my friend required plastic surgery, and other inappropriate and disturbing comments. When the manager had returned and I told her about this incident, which other staff members had witnessed, I was once again told that the issue would have to be reviewed. I left without a refund, which, I was told will be dealt with tomorrow. That said, while I was removed from the event for simply asking for my item or refund, the bouncers, who got physical and aggressive with both my friend and I, continued to work the rest of their shift, and were allowed the opportunity to approach us once again, as the rest of the staff members stood and watched. The entire experience was very unprofessional and disappointing. Having worked in bars, I understand the frustration when customers become disrespectful and entitled, though I also recognize when bouncers develop an ego and abuse their authority, and this was a case of the later. Overall I am very disappointed that this type of physical aggression is being defended and condoned and would recommend spending your time/money at a more responsible establishment
If you're looking to be treated the way you get treated in Europe or South/Central America, this is the place. For breakfast, a guy will take your order, then he'll disappear. Another guy will bring your food. Then they'll refill your coffee cup and charge you for two coffees. Nearly $6 for the coffee and it's a European sized tea cup. They'll kindly add on the tip for you even though they literally did nothing but take your order and bring your food, which was okay, but not worth $30 per person.
Atmosphere: 2
Food: 4
Service: 2
Visited for Saturday brunch which is extremely busy but the restaurant area was not crowded.Reservations recommended especially if you want to sit outside. There is a fee for access to pool which must be bought in advance. Easy to check in with reservation and we were seated immediately. Staff was outstanding (we had Katty as our server). The menu has Mediterranean cuisine and I had the kebab which I felt was a little dry (I requested additional sauce). And we opted for bottomless Definitely recommend the cinnamon roll which is shareable. Did go to pool party but sitting outside you will see the pool area and hear the music (which was a vibe). Pricing is $$
Atmosphere: 5
Food: 3
Service: 5
Came here for my bachelorette brunch - it was so perfect! The vibe fit so well, and our server, Ana, was the sweetest and made our meal feel extra special. We had a great time!
Atmosphere: 5
Food: 5
Service: 5
I'm in the month of February, The temperature and climate and atmosphere looks so good.Amazing
Atmosphere: 5
Food: 5
Service: 5
The staff was rude. The pool was empty and they wouldn’t let you sit anywhere even with a full moon pass. 10/10 would not come back. The food included was over cooked and under salted. The drinks were warm. The bathrooms were disgusting. Total rip off definitely try a pool party
Atmosphere: 1
Food: 1
Service: 1
Worst experience I’ve ever had.
Atmosphere: 1
Food: 1
Service: 1
Ana was a fabulous! We enjoyed the Moon Bread & the Godfather Turkish Pizza.
Atmosphere: 5
Food: 5
Service: 5
Was there for Jazz night! She was Amazing, great atmosphere.Great
Atmosphere: 5
Food: 5
Service: 4
Incredibly expensive, the entire rooftop has 10 chairs for free use, everything else is either a day bed or couch you have to pay ridiculous amounts of money for (>$1500). Staff told us to use one staircase, other staff yelled at us for using the same staircase. Very unwelcoming atmosphere.
Atmosphere: 1
Service: 1
Restaurantji Recommends
The food is okay and it takes too long to arrive at the table. They should improve that. The service is very good.
Atmosphere: 3
Food: 3
Service: 4
I had an amazing experience at Strawberry moon, all thanks to VIP Guestlist I got from Freeticketsmiami on
Atmosphere: 5
Food: 5
Service: 5
lovely experience tonight!
Atmosphere: 5
Food: 5
Service: 5
Went to Strawberry Moon for dinner on a Friday night. Food was good, but nothing out of this world. Ordered the Meze trio to share, turkish pizza, plant based chicken kebab and roasted chicken. All plates were decent, but do not justify the price.. Decor is nice but the restaurant was almost empty. Service was a bit slow. We did not order any cocktails.I do not think it is worth to come back :(
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Hummus, Babaganoush
Pool parties have an amazing vibe and great DJs are invited sometimes, really expensive though. Would visit again though. Also, lots of hidden costs and conditions for getting a day bed.
Atmosphere: 5
Food: 3
Service: 3