A very fun place .. food was great for the kids and for their parents! And the service was lovely!
Kelly
Horrible the food and the service was very bad, half of the menu wasn't available because chef was sent to the new Factoria de Azucar and not one plate was hot or fresh.
Opentable Diner
Excellent ambience!! The food amazing , the service 5 star !! I strongly recommend Sugar Factory -Miami Beach
Nicholas
Servers were having a conversation through the duration of the meal. I had to ask the lady cleaning the tables to gather the servers attention. My burger came out fine but the breading was soggy.
Dana
Awful food. No juices for kids, no beers/wine. The sliders meat was shoe sole quality. Everything on the menu is very high calorie - focus on taking patrons down the diabetes path.
Ashley
Food was fantastic and our service was amazing!!! Some guests that were there were really loud and made it hard to enjoy our time but the staff moved us to another area with out us asking and we fully enjoyed the rest of our dinner !! Good job sugar factory!!
Charles
They sat us down and gave water and we waiting 10-15 mins before somebody came to us and they didn't even acknowledge that the occasion was a birthday dinner.
Channel
Everything came out hot and fresh.. Everyone was friendly I best didn't like that we could've easy make adjustments.. For example I wanted a salad but it came with blue cheese I asked could I replace it for any other cheese but I could not. Same with anything else I would try to alter
Latoya
This is no longer the sugar factory. It was somebody that put the sugar factory in another location. It missed the ambience of the sugar factory, and the food was horrible. The food was fried so hard I could hit my chicken tender on the table, and couldn't bite into. The rainbow sliders came back undercooked, and when we sent them back, they came back robbery and the buns were hard .The menu was mixed with sugar factory items , and Nikko's pizza restaurant unfortunately it was a horrible dining experience for a fun outing on Valentine's Day. Oh, and I forgot I had to tell them that the roof was leaking inside the restaurant but our server was wonderful. He really tried his best.
Chelsea
Beware- this is not the Sugar Factory which is included in the pictures. It's a completely different vibe and does not match the pictures. It's a corner restaurant which doesn't seem to be affiliated with sugar factory aside from them pulling a menu out from behind the cash register. May be a good restaurant, but not what they're advertising in pictures. Misleading.
I was looking up the Sugar Factory since we were visiting the East Coast of FL and when I googled it a Groupon ad came up. Everyone loves a deal, so I went to their site to see what the offer was. They had $80 worth of food and drinks on sale for $53 so I booked the Miami location as that was the only one offering the deal. Now note, we were staying in Boca just 5.2 miles from the Boca Raton location, so going to Miami was a 53 mile drive. I bought the Groupon and booked a reservation. I got a confirmation email and text. A few days before our reservation I got another text saying they relocated to a different Miami Beach address. Upon arrival there were no signs saying Sugar Factory. There was a metal door with a metal fence that you could see a courtyard, the door was however locked. Eventually a lady on the other side said the entrance was around the corner. At the corner of the building was what looked like a bar and we opened the door (still no signs) and the people inside smiled, I said where is sugar factory? and they said that was their new location and due to the rain we could sit inside because they were new to that location. Small space and not the hype of sugar factory. We were only the second table of patrons there. Our waiter asked if we were using a Groupon to which we said yes. Only to be informed they are not accepting them and we "should expect a refund" (hasn't happened and now I have to fight with Groupon to figure out how to get my money back). There was no offer for an inhouse match of it or literally any discount off the bill because of it. We had a toddler and we're never brought a high chair. Food was okay, nothing to write home about. To make up for lack of ambiance and hype we let my preteen order a dessert shake. Our bill was just over $160 before tip for mediocre food, zero sugar factory wow and now we get to figure out how to be refunded on Groupon. We will definitely spend our time and money elsewhere next time on vacation.
Kevin
The original location was being remodeled, without any signs or warnings when reserving the table I was not notified so the birthday dinner I had was not planned as needed due to little space and the experience was not the same because the dining area was completely different. No type of pink was in the dining area. I am extremely disappointed for not getting any warnings. If I did, I would have reserved at a different location.
Isa
The restaurant was in the middle of renovations. It was our anniversary dinner and husband's birthday with was not recognized even though we told them. On top of it all, there was someone installing lights right by our table, more than half the menu was omitted, my dinner didn't even have the options it was supposed to come with. This place should have been shut down based on the ambiance of men working late evening as well as limited dining options. We did opt for an alcoholic goblet which was equally disappointing. It tasted like there was 0 alcohol and a loaded sugary drink meant for a kid. If I could give it less than 1 star or 0 I would.
Tenisha
Service and staff were great. Food came out quickly. The décor looked beautiful. The photos the photographer took were amazing. My daughter really enjoyed her 9th birthday. Thank you !
Desha
Booked for table for 8 and noted celebrating a birthday . We traveled to Miami to celebrate my daughter birthday. She has been dying to get to Sugar Factory. We were seated right away. Took quite a while for the waiter to come to the table. Once he came to the table, he asked if we were celebrating anything special and I pointed to my daughter and said her birthday. I asked if they did anything special and he said after dinner. Food was very over-rated. The fries on top were hot and all underneath weren't as fresh. After dinner, I asked him what did they do for birthdays and he said nothing. You can purchase a scoop of ice cream for $5. NEVERMIND was my response. We had the experience and wouldn't come back.
A very fun place .. food was great for the kids and for their parents! And the service was lovely!
Horrible the food and the service was very bad, half of the menu wasn't available because chef was sent to the new Factoria de Azucar and not one plate was hot or fresh.
Excellent ambience!! The food amazing , the service 5 star !! I strongly recommend Sugar Factory -Miami Beach
Servers were having a conversation through the duration of the meal. I had to ask the lady cleaning the tables to gather the servers attention. My burger came out fine but the breading was soggy.
Awful food. No juices for kids, no beers/wine. The sliders meat was shoe sole quality. Everything on the menu is very high calorie - focus on taking patrons down the diabetes path.
Food was fantastic and our service was amazing!!! Some guests that were there were really loud and made it hard to enjoy our time but the staff moved us to another area with out us asking and we fully enjoyed the rest of our dinner !! Good job sugar factory!!
They sat us down and gave water and we waiting 10-15 mins before somebody came to us and they didn't even acknowledge that the occasion was a birthday dinner.
Everything came out hot and fresh.. Everyone was friendly I best didn't like that we could've easy make adjustments.. For example I wanted a salad but it came with blue cheese I asked could I replace it for any other cheese but I could not. Same with anything else I would try to alter
This is no longer the sugar factory. It was somebody that put the sugar factory in another location. It missed the ambience of the sugar factory, and the food was horrible. The food was fried so hard I could hit my chicken tender on the table, and couldn't bite into. The rainbow sliders came back undercooked, and when we sent them back, they came back robbery and the buns were hard .The menu was mixed with sugar factory items , and Nikko's pizza restaurant unfortunately it was a horrible dining experience for a fun outing on Valentine's Day. Oh, and I forgot I had to tell them that the roof was leaking inside the restaurant but our server was wonderful. He really tried his best.
Beware- this is not the Sugar Factory which is included in the pictures. It's a completely different vibe and does not match the pictures. It's a corner restaurant which doesn't seem to be affiliated with sugar factory aside from them pulling a menu out from behind the cash register. May be a good restaurant, but not what they're advertising in pictures. Misleading.
Restaurantji Recommends
I was looking up the Sugar Factory since we were visiting the East Coast of FL and when I googled it a Groupon ad came up. Everyone loves a deal, so I went to their site to see what the offer was. They had $80 worth of food and drinks on sale for $53 so I booked the Miami location as that was the only one offering the deal. Now note, we were staying in Boca just 5.2 miles from the Boca Raton location, so going to Miami was a 53 mile drive. I bought the Groupon and booked a reservation. I got a confirmation email and text. A few days before our reservation I got another text saying they relocated to a different Miami Beach address. Upon arrival there were no signs saying Sugar Factory. There was a metal door with a metal fence that you could see a courtyard, the door was however locked. Eventually a lady on the other side said the entrance was around the corner. At the corner of the building was what looked like a bar and we opened the door (still no signs) and the people inside smiled, I said where is sugar factory? and they said that was their new location and due to the rain we could sit inside because they were new to that location. Small space and not the hype of sugar factory. We were only the second table of patrons there. Our waiter asked if we were using a Groupon to which we said yes. Only to be informed they are not accepting them and we "should expect a refund" (hasn't happened and now I have to fight with Groupon to figure out how to get my money back). There was no offer for an inhouse match of it or literally any discount off the bill because of it. We had a toddler and we're never brought a high chair. Food was okay, nothing to write home about. To make up for lack of ambiance and hype we let my preteen order a dessert shake. Our bill was just over $160 before tip for mediocre food, zero sugar factory wow and now we get to figure out how to be refunded on Groupon. We will definitely spend our time and money elsewhere next time on vacation.
The original location was being remodeled, without any signs or warnings when reserving the table I was not notified so the birthday dinner I had was not planned as needed due to little space and the experience was not the same because the dining area was completely different. No type of pink was in the dining area. I am extremely disappointed for not getting any warnings. If I did, I would have reserved at a different location.
The restaurant was in the middle of renovations. It was our anniversary dinner and husband's birthday with was not recognized even though we told them. On top of it all, there was someone installing lights right by our table, more than half the menu was omitted, my dinner didn't even have the options it was supposed to come with. This place should have been shut down based on the ambiance of men working late evening as well as limited dining options. We did opt for an alcoholic goblet which was equally disappointing. It tasted like there was 0 alcohol and a loaded sugary drink meant for a kid. If I could give it less than 1 star or 0 I would.
Service and staff were great. Food came out quickly. The décor looked beautiful. The photos the photographer took were amazing. My daughter really enjoyed her 9th birthday. Thank you !
Booked for table for 8 and noted celebrating a birthday . We traveled to Miami to celebrate my daughter birthday. She has been dying to get to Sugar Factory. We were seated right away. Took quite a while for the waiter to come to the table. Once he came to the table, he asked if we were celebrating anything special and I pointed to my daughter and said her birthday. I asked if they did anything special and he said after dinner. Food was very over-rated. The fries on top were hot and all underneath weren't as fresh. After dinner, I asked him what did they do for birthdays and he said nothing. You can purchase a scoop of ice cream for $5. NEVERMIND was my response. We had the experience and wouldn't come back.
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