The Cheesecake Factory
600 Lincoln Rd, Miami Beach
(786) 936-4143
Recent Reviews
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Beautiful place, the service is excellent and the food is super abundant and delicious ? Very good prices too
Atmosphere: 5
Food: 5
Service: 5
Very disappointed with the welcome.
Today October 21 at 2:35 p.m. The hostess made people pass before us while we were waiting. I asked her why she did that. She told me she didn't know we were there before. I told her that she didn't ask the question and that she chose the customers. When she wanted to place us I left. A lack of professionalism
Service: 1
We wanted to take a table, the hostess took the person behind us while we were waiting aside. When she came I asked her why she did that and why she didn't ask who was there before. We left
Service: 1
I am Mister Lewis. Nobody attended to me and made me wait 10 minutes. This isn’t an Irish pub why should I wave a staff down? Is it because I am black?
Atmosphere: 1
Food: 1
Service: 1
A classic where you always found good comfort with an extensive menu.
Atmosphere: 4
Food: 4
Service: 4
Service and food were great
Atmosphere: 4
Food: 4
Service: 4
Pleasant atmosphere good waiters
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Skinnylicious Grilled Salmon
Love this restaurant :)
See you again
@jonathanviatge
Atmosphere: 5
Food: 5
Service: 5
We arrived and it took them 15 minutes to serve us. The waitress's attention was horrible, lacking enthusiasm and the only thing she told us was "what are you going to order" (the only time we saw her was when she took our order and then she disappeared, she never came to the table again. Not even to corroborate that This is all good, not even enough to bring us the bill) then a boy came to bring us the cutlery and with one hand he put it on the table for us (without dividing us and as if saying fix it yourself) then he himself came to bring us the milkshakes and did the same ( He gave me both without even asking who it was for.
We had ordered 2 slices of cake and a coffee with milk for me. It was parked on the shelf for 10 minutes and I myself had to ask the manager to bring it to me, because 10 minutes ago my food was parked, to which I responded "yes, I'll bring it to you" my coffee was cold and without a plate.
Then to ask for the bill we had to go to the computer to be charged. A girl who only speaks English spoke to us in a very bad way saying that we could not pay with 2 cards. The truth is that everything is horrible. We wouldn't go back.
Our meal was 2 vanilla milkshakes, a latte, a chocolate cake and the other one I don't remember. It was on Thursday, October 10, approximately 7:30 pm. I hope they take action on the matter because it is a shame.
We sat inside at the first table and there were 3 of us.
Worst cheesecake in florida!!!
The food its good, however the customer service is terrible, the outside tables are far away from the restaurant and no one comes to take your order or see if you need anything
After we ate, we went to the toilet inside the restaurant and a waiter asked us rudely what were we doing, and we had to explain that we just had eaten to be allowed inside.
Even after that we wanted a cheesecake, we waited in line patiently for about 10 - 15 min when it was our turn to order, the girl just told us that they had just closed and wont sell anymore cheesecakes
Worst experience i had with customer service ever in Miami,
If you want to eat at cheesecake i recomend any other than this one
Atmosphere: 2
Food: 4
Service: 1
Restaurantji Recommends
It was a delicious experience, as always, but special praise goes to our server, Bobby, who was very kind and attentive. He provided excellent recommendations and checked in on us often. A couple with a baby and grandma at the table next to us was giving him a hard time, and they complained a lot about everything, so we want to say that he was nothing but very professional and kind.
Atmosphere: 5
Food: 5
Service: 5
Edgar's attention was excellent, the abundant and delicious dishes and the beautiful place. Super recommended
Atmosphere: 5
Food: 5
Service: 5
Had an amazing time food and drinks and cheesecake was exceptional will be going back soon
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Parmesan, Shrimp and Chicken Gumbo, Original Cheesecake, Godiva Chocolate Cheesecake, Reese's Cup Cheesecake, Chicken Wings
Bad experience! We came for cocktails and their flagship dessert: cheesecake!! Delicious however the waiters are super rude!! When the waiter knew that we only wanted cheesecake he took away the bread and butter given to us!! The waiter who took care of us had no smile, took a long time to come and serve us and bring back the bill and totally snubbed us!! The other servers don't talk about it, we asked one of them for help, (we approached her because our server had disappeared for a while and we were still waiting for the bill) she didn't even answer us!!!! Their desserts are delicious but I don't recommend going to this one at all if you want to try their cheesecakes!
Atmosphere: 1
Food: 5
Service: 1
We had a fantastic experience with both the service and the food. The nachos were absolutely amazing—definitely a highlight! We’d definitely come back again. Highly recommend this place for anyone looking for a great meal and a welcoming atmosphere.
Atmosphere: 5
Food: 5
Service: 5
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