The Strand at Carillon Miami

The service is horrible. The food was okay. The advertisement is not accurate. So at the time we went for Miami spice “brunch” which is not brunch it’s more Miami spice LUNCH because it does not start serving until 12pm. Then when I did get served after 12pm it’s not even hollandaise sauce it’s some green sauce. I had to show them the picture on my phone about their steak with eggs and hollandaise “yellow” sauce. We had 3 different waiters serving us, it was such a mess. Just a bad experience overall, I would avoid this place and get some food at Publix in front of the hotel. I was going to book a retreat for my bachelorette party here but nope 🙅‍♀️ because the food comes from this place.

Atmosphere: 4

Food: 2

Service: 1

Our experience here was interesting. It started out great and ended on a rather sour note. The greeter here needs to be trained on social etiquette, politeness and how not to be racist and racially profile people. I will say our negative experience only involves her, as the other employees at the hotel & the restaurant were all nice. Let’s get into it.

My Mom and I came here last week. It was not crowded at all as it was the middle of the afternoon, mid-week; there was only one other family in the entire restaurant by the time we left. The greeter was fine at first, a little stiff with a forced, fake smile but I didn’t think anything of it at the time. We were seated at the back of the restaurant so I could see the ocean from the windows. The ambiance was very nice.

Our waiter was very, very nice and made sure my Mom had extra avocado and nice, thick chunks of lobster on her tacos. He was talkative, friendly and gave good recommendations. She thoroughly enjoyed her meal. My ravioli dish was okay (they could’ve put more pieces but I suppose plating was more important to them) but delicious.

We paid for our meal, chatted for a bit and got up to leave. As we walked towards the front of the restaurant, the same greeter started shouting after us because she thought we didn’t pay. Our very nice waiter instantly defended us (even he sounded annoyed; I can’t imagine what it’s like working with someone like her) and she stopped talking. She didn’t explain herself, apologize or take any kind of accountability for her very rude actions.

To accuse us of not paying when there are cameras in the restaurant, it was not crowded at all, and it was broad daylight? The audacity. The irony of doing this in a wellness resort is not lost on me. A little less racist behavior and little more love and light please. The food was excellent but we’ll never be back. People go to restaurants to eat, not to be humiliated.

I don’t remember what she looked like and I don’t know her name. But you know who you are. And you know what you did. Reprehensible.

Atmosphere: 5

Food: 5

Service: 4

A group of us ventured to The Strand to try out the Miami Spice Menu. We were surprised that the website allowed us to reserve a table for 10:45 am for Sunday brunch.

From the second we walked in, the service at the front desk was not very friendly and helpful. We were told immediately that Miami Spice Menu Brunch starts at 12:00 pm although the website allowed booking the reservation at 10:45am.

The manager was called, and she approved for us to get served from the brunch menu. However, the young lady that attended us wasn’t welcoming at all, no smiles or any greeting at all. When we asked for the Miami Spice Menu, she went ballistic and proceeded to yell that brunch starts at 12:00 pm. We informed her the manager said it was ok, but she adamantly refused to believe us.

She was so loud that the manager came to our table, and she proceeded to also yell at the manager and scold her for misinforming us. Another server also came over with an attitude.

Bottom line, they refused to serve from the brunch menu. As educated people we are, we decided to stay and have breakfast.
The server then proceeded to tell us that we had to hurry because breakfast would be over in 30 minutes. Service is as poor as the food, very disappointed!!

The ambiance was pretty nice. Overall, for the price point I would expect way better service from the staff.

Atmosphere: 3

Food: 1

Service: 1

Always disappointing. Service is as poor as the food. Food quality differs by the day depending on the cook. Management doesn’t care about customer feedback. The place is always empty as a result.

Food: 1

Service: 1

Although there were negative reviews about the spa, we still gave it a chance. Unfortunately we were charged for a service we didn't receive, to a name of a person not in our room, and despite numerous calls to the spa, that service was not refunded. We didn't know about the charge until we were checking out but was reassured it would be refunded by the gentlemen at the desk. We shouldn't have trusted that and went back to the spa ourselves. It's terrible customer service and sours the experience. If a spa is your goal, try somewhere else to save yourself a headache.

I spent Mother’s day brunch at the Strand and it was phenomenal! The brunch menu was well thought of with savory and sweet choices. We were a party of ten and the food came out in a timely matter and staff were really attentive.

A quite solid a la carte menu. I come here when I want something more upscale but still quick and easy.

Atmosphere: 5

Food: 5

Service: 5

Great enjoyable local cuisine by the ocean. Best Branzino in town!

Their tomato soup was delicious and the bartender made some amazing drinks

Great for breakfast.beautiful patio..but often closed if windy.camillo..jesus and Julian great servers.hostess anskaya ( East Indian) terrific

We had an incredible dinner tonight! Chef Chris personally curated some dishes for us and every single dish was phenomenal! Our server Mohammed was fantastic. Overall the food and service were honestly the best we’ve had anywhere in a long time. I would absolutely come back and I highly recommend this restaurant.

My brother suggested we stop in for lunch while visiting.Truly can not say enough wonderful things. The property is GORGEOUS! We sat outside on the patio overlooking the ocean. The views are stunning. The service provided by Laureana, was impeccable. She was very knowledgeable and thoughtful with her recommendations. The three of of couldn't get past the Lobster Tacos, which we all ordered and started with the Lump Crab Salad.
The food was outstanding and beautifully presented.
Ryan, the Food and Beverage Manager, stopped by our table. He was incredibly kind, sharing history of the property and offered to bring us on a tour of some of the areas. Truly an exquisite property.
Looking forward to our next visit, The Strand will be at the top of the list!
Thank you for a memorable experience.

So beyond mid. There was NOBODY eating there. It was only us. Server was a little odd and didn't feel safe with my allergies. They kicked us out at 9pm because they stopped serving food and drink. So bizarre. Just go somewhere else it's expensive and not good.

I'm sorry. I hardly leave reviews. I feel bad for saying this but the food was vile. We came for Christmas special. Service was good. Drinks were good. Maybe the food is good on a regular day.

The past negative reviews that you see are indeed warranted due to the prior executive chef and leadership running the kitchen. However, Chef Chris Robertson has completely resurrected and saved this restaurant! Perfection. Absolute perfection at the Michelin Star level without any of the pretenciousness. From the scallops, to the tuna crudo , filet mignon, crab cakes, truffle fries, Branzino, and cowboy steak, the food is stellar! Perfect cook on everything, beautiful plating, and the service is on top of every detail! And lastly, the desserts are the most decadent ending to an exquisite meal. Chef Naivi G.Burgos is an incredibly talented pastry chef and her chocolate mousse is out of this world. To anyone in the area or staying at the resort, this is a must stop. And to past diners who were disappointed, give The Strand another chance. I promise, you won’t regret it. Thank you again Chris, to you and your entire team for such a memorable meal!

Atmosphere: 5

Food: 5

Service: 5