So I moved into Miami Shores about four months ago and I go to carrot express at least two or three times a week well a few nights ago I ordered some food I went and picked it up. I got home and they gave me the wrong food. I told the girl three times at the register what I wanted the turkey bowl the turkey burger bowl and I got home and she gave me sandwiches the turkey like burger sandwich and when I called The lady that answered the phone I think she’s the manager. She was very nice. She apologize she said we have your phone number. I’ll put it and do your phone number. The next time you’re in will give you two complementary bowls so I went tonight to go get the complementary bowls when I went in the young man working the cash register barely spoke English. He pulled up my phone number. He said oh we don’t have any record basically of you. He was extremely rude extremely obnoxious so you know what I don’t have to go back to care express anymore. You know you need to teach your employees customer service you need to have employees that at least speak adequate English And you need to have employees that treat everybody that walk in that door with respect because it wasn’t for your customer so you wouldn’t even have a business yeah I don’t plan to come back into your business anytime soon. Just another restaurant that has incompetent employees and incompetent service. You know if you’re gonna serve people in the public would you at least hire employees that know what they’re doing?
Atmosphere: 3
Food: 4
Service: 2
Douglas Barnes
The food here is decent -- I like the Acai bowl and the smoothies I've tried -- but they pay only lip service to reducing plastic waste. You have to check a box when you order to request utensils, so by default, the order is not supposed to include utensils. But only in theory. I never check the box requesting utensils, yet ALWAYS receive utensils--wrapped in more plastic, along with a paper napkin. This has happened even when I have called in an order and emphasied I want no napkins or utensils. Know any place in Miami that recycles plastic forks, knives, and spoons? I have searched and have not been able to find one. So, that part of my order goes right to the landfill. What a waste.
Atmosphere: 3
Food: 3
Service: 2
Recommended dishes: Paradise Acai Bowl
Juliana Moreno
This food is amazing and Camila the best!! If you want to eat healthy and good food, this is the place. Now they have remodeled this place into a magic one. I loved the coffee here, the one with honey and cinnamon. You can miss that one. The almond cake the best of the best!!!
Atmosphere: 5
Food: 5
Service: 5
julio gonzalez
This is an amazing carrot cake express. Their food is so yummy and the service is always fast.
Atmosphere: 5
Food: 5
Service: 5
Eriberto Montalvo
This is a great establishment, Joey is an amazing Owner always Looking to give the best customer service and experience. Staff is super friendly and knowledgeable. Thank you for Camila for helping me today.
Atmosphere: 5
Food: 5
Service: 5
Jorge Luis Toledo
Delicious food with quality ingredients. Yummy meal without the guilt of empty unhealthy calories. Avo Tuna Melt was awesome
Atmosphere: 5
Food: 5
Service: 5
Magalys Vitiello
Carrot Express is my place to eat when I’m craving yummy real food that is also healthy!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Signature Carrot Cake
Kate Baumwell
So happy they have breakfast now! Coffee was great, and the avocado toast was solid. Will definitely come back!
They are now serving breakfast and it is amazing! The oat milk lattes were delish and they have a great variety on their menu including these really yummy GF carrot waffles! We will definitely be back.
Atmosphere: 5
Food: 5
Service: 5
Maria Daza
This is always my go to place for healthy and delicious comfort food. Lots of vegetarian options, the lentil soup is my favorite. And breakfast is awesome as well.
Atmosphere: 5
Food: 5
Service: 5
Mailer Daemon
Representatives of this establishment committed a Felony False Reporting Of An Emergency one night in Summer 2021 upon my first visit a few days before my birthday. I was following mask mandates, and conceal carried a blade (as there had been nationwide riots and I didn’t want to present as menacing). A blade, I was eligible only to pay a fine for had I been stopped for it (as I know my rights working Full-time alongside Law Enforcement in jurisdictions where their Officers respectively follow protocol and investigate calls rather than automatically arrest on any criminally deceptive claim). I ordered a soda. By hand I patted down my pants in search of my wallet. I told the Personnel (whom was taking my order), I forgot my wallet and that I would return soon. Within minutes, I retrieved my wallet from my car, then two cop cars pulled up to either side of me. Officers exited their vehicles and put me to the ground without reading me my Miranda rights. I was processed and brought to jail without the slightest syllable uttered to me. It took a whole week of me being randomly held against my will in starvation, shock, and confusion to find out from the Public Defender, the reason I was brought there. It was because the Carrot Express Server taking my order noticed the shape of what was in my pocket, despite not at all being brandished; despite being spoken to politely, respectfully… he dishonorably decided to commit a full fledged felony and report an incident that didn’t occur. Blatantly lying about my conduct, breaking the law when making the accusation that I brandished my self defense tool in an exaggerated bout of intimidation and “swung at him”. I spent my birthday in jail because I decided to venture out of my comfort zone for once and visit Carrot Express; in preparation for my birthday. I lost my 2 jobs, as Carrot Express Personnel decided to criminally lie to the police because evidently the waiter didn’t like the way that I look. I couldn’t make stable payments to anything for a long time. I struggled to pay to eat. I missed important opportunities and one time personal engagements. I didn’t have a record before, but thanks to the criminal misconduct of the local Carrot Express; now I do. All I got was an apology from a representative of the Local Police Department that recognized that their Officers did not investigate any crime that night in respect to my case, and broke protocols acting on rookie impulse in my arrest. My case was dropped, because Carrot Express couldn’t produce any video evidence to back up their criminally deceptive claims (as is the nature of False Reporting Of Crimes; which is a Felony) as this incident left me in poverty I didn’t have the resources to complete a trial for the eventual acquittal that would have surely transpired before the prompt suing of this establishment. I’m sure when it came time to present surveillance footage of the incident they became aware of there being no incident. I was in jail for upwards of a month, I lost so much. All the while, they were aware they committed a crime. I never received any correspondence from any representative of Carrot Express presenting any compensation to remedy the various problematic circumstances that arose as a direct result of the criminal actions taken against me by personnel representing this establishment that had taken so much from me on my first visit, nor the least bit of an apology.
With that being my only visit, as a Hardworking Law Abiding Native of this Village it would be irresponsible of me to ever promote any location of this establishment as anything of legitimacy, much less anything of a genuine business… as Carrot Express committed a serious Criminal Act against me upon my first and only visit; I ordered 1 drink, I got Injustice.
Atmosphere: 1
Food: 1
Service: 1
Ashly Oliveros
The management here is excellent. Makes me a repeat customer.
Atmosphere: 5
Food: 5
Service: 5
Jorge Richa
Staff (bilingual) was very attentive and efficient.
I loved it
Atmosphere: 5
Food: 5
Service: 5
So I moved into Miami Shores about four months ago and I go to carrot express at least two or three times a week well a few nights ago I ordered some food I went and picked it up. I got home and they gave me the wrong food. I told the girl three times at the register what I wanted the turkey bowl the turkey burger bowl and I got home and she gave me sandwiches the turkey like burger sandwich and when I called The lady that answered the phone I think she’s the manager. She was very nice. She apologize she said we have your phone number. I’ll put it and do your phone number. The next time you’re in will give you two complementary bowls so I went tonight to go get the complementary bowls when I went in the young man working the cash register barely spoke English. He pulled up my phone number. He said oh we don’t have any record basically of you. He was extremely rude extremely obnoxious so you know what I don’t have to go back to care express anymore. You know you need to teach your employees customer service you need to have employees that at least speak adequate English And you need to have employees that treat everybody that walk in that door with respect because it wasn’t for your customer so you wouldn’t even have a business yeah I don’t plan to come back into your business anytime soon. Just another restaurant that has incompetent employees and incompetent service. You know if you’re gonna serve people in the public would you at least hire employees that know what they’re doing?
Atmosphere: 3
Food: 4
Service: 2
The food here is decent -- I like the Acai bowl and the smoothies I've tried -- but they pay only lip service to reducing plastic waste. You have to check a box when you order to request utensils, so by default, the order is not supposed to include utensils. But only in theory. I never check the box requesting utensils, yet ALWAYS receive utensils--wrapped in more plastic, along with a paper napkin. This has happened even when I have called in an order and emphasied I want no napkins or utensils. Know any place in Miami that recycles plastic forks, knives, and spoons? I have searched and have not been able to find one. So, that part of my order goes right to the landfill. What a waste.
Atmosphere: 3
Food: 3
Service: 2
Recommended dishes: Paradise Acai Bowl
This food is amazing and Camila the best!!
If you want to eat healthy and good food, this is the place. Now they have remodeled this place into a magic one. I loved the coffee here, the one with honey and cinnamon. You can miss that one. The almond cake the best of the best!!!
Atmosphere: 5
Food: 5
Service: 5
This is an amazing carrot cake express. Their food is so yummy and the service is always fast.
Atmosphere: 5
Food: 5
Service: 5
This is a great establishment, Joey is an amazing Owner always Looking to give the best customer service and experience. Staff is super friendly and knowledgeable. Thank you for Camila for helping me today.
Atmosphere: 5
Food: 5
Service: 5
Delicious food with quality ingredients. Yummy meal without the guilt of empty unhealthy calories. Avo Tuna Melt was awesome
Atmosphere: 5
Food: 5
Service: 5
Carrot Express is my place to eat when I’m craving yummy real food that is also healthy!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Signature Carrot Cake
So happy they have breakfast now! Coffee was great, and the avocado toast was solid. Will definitely come back!
Atmosphere: 5
Food: 4
Service: 4
Amazing and courteous staff. Amazing food!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
They are now serving breakfast and it is amazing! The oat milk lattes were delish and they have a great variety on their menu including these really yummy GF carrot waffles! We will definitely be back.
Atmosphere: 5
Food: 5
Service: 5
This is always my go to place for healthy and delicious comfort food. Lots of vegetarian options, the lentil soup is my favorite. And breakfast is awesome as well.
Atmosphere: 5
Food: 5
Service: 5
Representatives of this establishment committed a Felony False Reporting Of An Emergency one night in Summer 2021 upon my first visit a few days before my birthday. I was following mask mandates, and conceal carried a blade (as there had been nationwide riots and I didn’t want to present as menacing). A blade, I was eligible only to pay a fine for had I been stopped for it (as I know my rights working Full-time alongside Law Enforcement in jurisdictions where their Officers respectively follow protocol and investigate calls rather than automatically arrest on any criminally deceptive claim). I ordered a soda. By hand I patted down my pants in search of my wallet. I told the Personnel (whom was taking my order), I forgot my wallet and that I would return soon. Within minutes, I retrieved my wallet from my car, then two cop cars pulled up to either side of me. Officers exited their vehicles and put me to the ground without reading me my Miranda rights. I was processed and brought to jail without the slightest syllable uttered to me. It took a whole week of me being randomly held against my will in starvation, shock, and confusion to find out from the Public Defender, the reason I was brought there. It was because the Carrot Express Server taking my order noticed the shape of what was in my pocket, despite not at all being brandished; despite being spoken to politely, respectfully… he dishonorably decided to commit a full fledged felony and report an incident that didn’t occur. Blatantly lying about my conduct, breaking the law when making the accusation that I brandished my self defense tool in an exaggerated bout of intimidation and “swung at him”. I spent my birthday in jail because I decided to venture out of my comfort zone for once and visit Carrot Express; in preparation for my birthday. I lost my 2 jobs, as Carrot Express Personnel decided to criminally lie to the police because evidently the waiter didn’t like the way that I look. I couldn’t make stable payments to anything for a long time. I struggled to pay to eat. I missed important opportunities and one time personal engagements. I didn’t have a record before, but thanks to the criminal misconduct of the local Carrot Express; now I do. All I got was an apology from a representative of the Local Police Department that recognized that their Officers did not investigate any crime that night in respect to my case, and broke protocols acting on rookie impulse in my arrest.
My case was dropped, because Carrot Express couldn’t produce any video evidence to back up their criminally deceptive claims (as is the nature of False Reporting Of Crimes; which is a Felony) as this incident left me in poverty I didn’t have the resources to complete a trial for the eventual acquittal that would have surely transpired before the prompt suing of this establishment. I’m sure when it came time to present surveillance footage of the incident they became aware of there being no incident. I was in jail for upwards of a month, I lost so much. All the while, they were aware they committed a crime. I never received any correspondence from any representative of Carrot Express presenting any compensation to remedy the various problematic circumstances that arose as a direct result of the criminal actions taken against me by personnel representing this establishment that had taken so much from me on my first visit, nor the least bit of an apology.
With that being my only visit, as a Hardworking Law Abiding Native of this Village it would be irresponsible of me to ever promote any location of this establishment as anything of legitimacy, much less anything of a genuine business… as Carrot Express committed a serious Criminal Act against me upon my first and only visit; I ordered 1 drink, I got Injustice.
Atmosphere: 1
Food: 1
Service: 1
The management here is excellent. Makes me a repeat customer.
Atmosphere: 5
Food: 5
Service: 5
Staff (bilingual) was very attentive and efficient.
Atmosphere: 5
Food: 5
Service: 5
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