We went to subway Miami shores today something about 3:45 in the afternoon, we are clients and paying for the food and we where treated really really bad by the the two people making the sandwiches, disrespectful, rude. Please do not visit this place anymore, no costumer service at all. We order 2 sandwiches and someone else got there asking for a lot of sandwiches so they started to make the other person order and leave my 2 sandwiches on the side getting cold because they where already out from the oven. This women scream to me with disrespectful words when I asked if they could please finish my sandwiches as I was there before the other person.
Dorothy W.
The worst customer service I have ever experienced. I presented a coupon I received in the mail from Subway. I never used this coupon before and the girl at the counter told me it wouldn't scan. She said there was nothing that she could do. So I left all the sandwiches that they made for me ( which I am sure they threw out) and went to the N. Miami location with the same coupon and it worked there. So I am do with going to the Miami Shores Subway. The only 2 people who are friendly and courteous is Jose and the little short Latin girl. The manager is rude and looks like he hates his job. You lost a good customer because I used to eat there everyday for lunch. It u see us to be so busy there with at least 10 people in line. But since this new manager started about a year ago , no one wants to deal with him.
ZackBrookes Brookes
Food was as good as most Subways. A couple things really bothered me. The music is a bit irritating. But what really got me is that I paid $30 on sandwiches and they refused to give me a water cup. Not the ones for soda. The ones that are small, just for water. I don’t know if this is at all Subways but they said the manager doesn’t allow it. Not coming back.
Atmosphere: 1
Food: 4
Service: 1
Mico Hanna
Excellent service and friendly atmosphere!Vegetarian options: They have vegetarian options.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken
Tonya Greene
The worker was rude and there was a fly inside the glass where the food was sitting on top of the cheese ?
Atmosphere: 1
Food: 1
Service: 1
Eric J.
The customer service is terrible. The gay man was so rude about everything and was rushing with our order when there was no reason for a rush. He kept making rude comments and was just doing entirely too much. The food is good yall just need new members with better attitudes
Ms Tuan “Earth” Hodges
Always great service and fresh food.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cookies
Martin Bishop
It ok for a quick bit to
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Subway Club
Raul Rafael
Good bread I’m feeling very satisfied
Ana Ferrer
The staff did not clean the knife between cuts. There was a live bug in the cut area when I unwrapped my food. The bug had blood in it. They did not know how to wrap the wrap to begin with. And they overcharged for extra shredded cheese on the pizza. Sign said 50¢ and they charged $1.25. I use to come here often. Very disappointed on my first visit back in a couple months.
I’ve been going to this subway for years. This is my neighborhood subway. I have never felt such hostility till this man started working there. Getting off my night shift , I came to get some breakfast. I literally saw him walk in to start his shift. Another one was standing there ignoring me and then the one that I’m talking about came out and put some gloves on to take my order… didn’t say hi or good morning so I said good morning to him and how he was. Then! I explained to him my order. He got upset because he didn’t like the way I wanted MY sub so he literally tossed my sub in the microwave… like what did I do this early in the morning for him to be this upset with me. I told him there’s no need to be so upset or have such attitude with me or even curse in my direction because you didn’t like my order. I was the only customer in the store…. Like why? Needless to say, I will not be returning when he’s working.
Dana Gone
Not a dependable Subway. It's 10pm, and both entrances are locked because they're close due to not having any bread. This is the 2nd time we experienced this with this location. Mind you they are suppose to be open until 11pm.
Matilda Wallman
I got food poisoning from their food and threw up, I haven't thrown up since I was like 9 but here we are 10 years later. Woman who served me couldn't pick up my order and she was talking very quietly over the loud music. Thanks a lot Subway for ruining food that I used to
Atmosphere: 1
Food: 1
Service: 1
Jorge Lay
Apparently you can't a subway club with cucumber. It's physically impossible. Not to mention the LOUDEST most obnoxious worker behind the counter. Sad they couldn't figure it out.....
Y Gomez
This subway location and employees are the worst. Ordered online, went to pick up. I was told no meatballs, I said ok give me tuna or chicken. She said no I can’t because it’s more expensive. I said no problem I will pay for difference. She said no, I can’t do that. I said ok cancel the order and I will place another one. She then said no I can’t do that. It’s not my fault you ordered the cheapest sub.She offered no solutions. It’s not my fault, that location had no meatballs. She could have offered another type of sub but no she had to be a nasty employee that disrespects her customers.Management should be ashamed of her employees.Great Customer service is key.
We went to subway Miami shores today something about 3:45 in the afternoon, we are clients and paying for the food and we where treated really really bad by the the two people making the sandwiches, disrespectful, rude. Please do not visit this place anymore, no costumer service at all. We order 2 sandwiches and someone else got there asking for a lot of sandwiches so they started to make the other person order and leave my 2 sandwiches on the side getting cold because they where already out from the oven. This women scream to me with disrespectful words when I asked if they could please finish my sandwiches as I was there before the other person.
The worst customer service I have ever experienced. I presented a coupon I received in the mail from Subway. I never used this coupon before and the girl at the counter told me it wouldn't scan. She said there was nothing that she could do. So I left all the sandwiches that they made for me ( which I am sure they threw out) and went to the N. Miami location with the same coupon and it worked there. So I am do with going to the Miami Shores Subway. The only 2 people who are friendly and courteous is Jose and the little short Latin girl. The manager is rude and looks like he hates his job. You lost a good customer because I used to eat there everyday for lunch. It u see us to be so busy there with at least 10 people in line. But since this new manager started about a year ago , no one wants to deal with him.
Food was as good as most Subways. A couple things really bothered me. The music is a bit irritating. But what really got me is that I paid $30 on sandwiches and they refused to give me a water cup. Not the ones for soda. The ones that are small, just for water. I don’t know if this is at all Subways but they said the manager doesn’t allow it. Not coming back.
Atmosphere: 1
Food: 4
Service: 1
Excellent service and friendly atmosphere!Vegetarian options: They have vegetarian options.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken
The worker was rude and there was a fly inside the glass where the food was sitting on top of the cheese ?
Atmosphere: 1
Food: 1
Service: 1
The customer service is terrible. The gay man was so rude about everything and was rushing with our order when there was no reason for a rush. He kept making rude comments and was just doing entirely too much. The food is good yall just need new members with better attitudes
Always great service and fresh food.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cookies
It ok for a quick bit to
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Subway Club
Good bread I’m feeling very satisfied
The staff did not clean the knife between cuts. There was a live bug in the cut area when I unwrapped my food. The bug had blood in it. They did not know how to wrap the wrap to begin with. And they overcharged for extra shredded cheese on the pizza. Sign said 50¢ and they charged $1.25. I use to come here often. Very disappointed on my first visit back in a couple months.
Restaurantji Recommends
I’ve been going to this subway for years. This is my neighborhood subway. I have never felt such hostility till this man started working there. Getting off my night shift , I came to get some breakfast. I literally saw him walk in to start his shift. Another one was standing there ignoring me and then the one that I’m talking about came out and put some gloves on to take my order… didn’t say hi or good morning so I said good morning to him and how he was. Then! I explained to him my order. He got upset because he didn’t like the way I wanted MY sub so he literally tossed my sub in the microwave… like what did I do this early in the morning for him to be this upset with me. I told him there’s no need to be so upset or have such attitude with me or even curse in my direction because you didn’t like my order. I was the only customer in the store…. Like why? Needless to say, I will not be returning when he’s working.
Not a dependable Subway. It's 10pm, and both entrances are locked because they're close due to not having any bread. This is the 2nd time we experienced this with this location. Mind you they are suppose to be open until 11pm.
I got food poisoning from their food and threw up, I haven't thrown up since I was like 9 but here we are 10 years later. Woman who served me couldn't pick up my order and she was talking very quietly over the loud music. Thanks a lot Subway for ruining food that I used to
Atmosphere: 1
Food: 1
Service: 1
Apparently you can't a subway club with cucumber. It's physically impossible. Not to mention the LOUDEST most obnoxious worker behind the counter. Sad they couldn't figure it out.....
This subway location and employees are the worst. Ordered online, went to pick up. I was told no meatballs, I said ok give me tuna or chicken. She said no I can’t because it’s more expensive. I said no problem I will pay for difference. She said no, I can’t do that. I said ok cancel the order and I will place another one. She then said no I can’t do that. It’s not my fault you ordered the cheapest sub.She offered no solutions. It’s not my fault, that location had no meatballs. She could have offered another type of sub but no she had to be a nasty employee that disrespects her customers.Management should be ashamed of her employees.Great Customer service is key.